• Manage, coach, and develop the Advanced Program Specialist team, including all Advanced Program Specialists (APSRs), while reinforcing execution, accountability, and performance across markets • In partnership with Clinical Sales and Capital Sales teams, engage key stakeholders to define program goals, success metrics, and adoption strategies • Partner with Field Service Engineering and hospital staff to ensure operational readiness for program launch, including OR setup and workflow integration • Coordinate and support all clinical and operational readiness activities required to support safe and effective program implementation • Support comprehensive training strategies for surgeons, clinical staff, and support teams, including coordination of required educational activities and post-training activities to drive competency, confidence, and sustained adoption • Drive technology adoption by maintaining a consistent and visible clinical presence during the initial learning curve, including attendance at all early cases to provide real-time guidance, coordination, and problem-solving • Utilize change management principles to align stakeholders, overcome barriers to adoption, and drive program engagement across teams • Generate and communicate clear proof points demonstrating program value, clinical impact, and operational success • Capture and standardize best practices to support scalable program development and deployment across hospitals and health systems • Build and maintain strong relationships with key opinion leaders, healthcare professionals, and relevant stakeholders to support program growth and advocacy • Support identification, development, and management of proctor networks to enable training and adoption at scale • Partner with cross-functional teams to support medical education strategy and broader training initiatives as needed • Ensure compliance with all regulatory, quality, and organizational requirements across program activities • Support continuous improvement by measuring and evaluating the effectiveness of training programs and overall program performance

• Perform activities relating to the implementation, evaluation, design and management of program or service. • Perform administrative, fiscal and inventory duties as needed to support program operations. • Monitor program activities and develops status reports for management review. • Collect and analyze data, identify areas of need and/or improvement, and develop recommendations for program improvement. • Administer processes within assigned program area. • Analyze operating practices and recommend revisions to improve established procedures. • May perform activities that support funding and proposal initiatives. • Develop and cultivate professional relationships with key internal & external partners/organizations.

• Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices • Full ownership & accountability of projects (Day 1) • Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets • Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor • Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities • Responsible for customer satisfaction and transaction survey results conducted for project management community • Defining project goals and delivery plans, KPIs for project managers and objectives • Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production • Directly responsible for improving and maintaining long-term customer satisfaction goals • Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor • Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting • Provide guidance to other PMs while working with the assigned major account • Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program • Serve as an escalation point for the customer

Role Description The incumbent coordinates day-to-day operations of the program. Moreover, the incumbent assists with the development, organization, production, and evaluation of the program to achieve its mission, goals, and objectives. An employee in this position demonstrates familiarity with University policies and procedures and ensures program compliance. - Acts as a liaison to program constituents. - Assists with the preparation and/or delivery of program content. - Facilitates collaboration between different schools, community agencies, and/or academic support units throughout the University. - Coordinates the collection, compilation, and analysis of program activity data. - Drafts comprehensive, statistical, and/or narrative program reports and evaluations, and monitors program effectiveness, making suggestions for revisions when appropriate. - Coordinates the scheduling of program components. - Drafts and initiates correspondence, develops agendas, maintains calendars, assists in accumulation of reference materials, and coordinates and attends committee meetings. - Assists with the development and implementation of program marketing. - Provides assistance and support for participants and/or program constituents in all administrative aspects of the program and maintains files and/or program data. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications - High school diploma or equivalent. - Minimum 1 year of relevant experience. Requirements - Skill in completing assignments accurately and with attention to detail. - Ability to analyze, organize and prioritize work under pressure while meeting deadlines. - Ability to process and handle confidential information with discretion. - Ability to work evenings, nights, and weekends as necessary. - Commitment to the University’s core values. - Ability to work independently and/or in a collaborative environment. - Proficiency in computer software (i.e. Microsoft Office). Benefits - Competitive salaries. - Comprehensive benefits package including medical, dental, tuition remission, and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.