Role Description At Multiplier, mobility is not a support function—it is a strategic growth engine. As a Mobility Manager, you will operate at the intersection of: - Business Development (closing & expanding deals) - Compliance & Immigration (risk-free execution) - Product & Market Expansion (scaling new corridors) You will own the end-to-end mobility business line—from enabling sales to win global deals, to ensuring seamless cross-border employee movement across jurisdictions. What You Will Own - Mobility as a Revenue Driver - Partner with Sales & GTM teams to win deals involving cross-border hiring - Build commercial constructs (pricing, bundling with EOR, margin optimization) - Identify and unlock mobility-led expansion opportunities within existing accounts - Support enterprise deals with immigration feasibility, timelines, and cost modeling - Global Immigration & Compliance Execution - Own end-to-end visa, work permit, and relocation workflows - Ensure 100% compliance across jurisdictions (EU, UK, APAC, US priority markets) - Manage risk across: - Right-to-work - Permanent establishment exposure - Local labor laws - Build and maintain country-level playbooks and SLAs - Partner & Vendor Ecosystem - Build and manage a global network of immigration partners (e.g. Fragomen, Centuro Global equivalents) - Drive partner performance, SLAs, and cost optimization - Strategically decide build vs partner vs in-house for key geographies - Product & Market Development - Translate mobility trends into product and pricing inputs - Work with Product to: - Standardize mobility SKUs (Mobility Mgmt Fee, Govt Fee, RTW Fee) - Improve customer experience and turnaround times - Identify high-demand corridors (e.g., India → EU, LATAM → US) and build scalable offerings - Operational Excellence & Scale - Build repeatable workflows for high-volume mobility use cases - Improve: - Turnaround times - Approval success rates - Customer satisfaction - Create dashboards for: - Visa success rates - Processing timelines - Revenue contribution Qualifications - Business Mindset (Non-Negotiable) - Thinks in terms of revenue, margins, and deal velocity - Has experience supporting enterprise or mid-market sales cycles - Can translate mobility into a strategic differentiator in deals - Mobility & Compliance Expertise - 5–10 years in Global mobility / immigration - EOR / HR tech / mobility firms - Strong understanding of work visas, permits, and relocation processes - Cross-border employment risks - Key global corridors and regulatory nuances - Execution & Ownership - Ability to operate in high ambiguity, fast-scaling environments - Strong stakeholder management across: - Sales - Product - Legal - External partners - Analytical & Structured Thinking - Comfortable building pricing models - Feasibility frameworks - Country-level playbooks What Success Looks Like (First 6–12 Months) - Mobility contributes meaningfully to deal wins and expansions - Established high-performing partner ecosystem across priority markets - Built a scalable pricing & delivery model - Reduced turnaround times and improved customer experience - Positioned mobility as a core pillar of Multiplier’s global employment offering

Role Description We are looking for an experienced Service Manager to join an international technology company providing managed IT services to businesses worldwide. This role is ideal for someone who enjoys building structured, scalable service operations rather than simply coordinating tasks. You'll become the operational link between clients, engineering teams, and leadership, ensuring transparency, predictable delivery, proactive communication, and continuous process improvement through AI. What You'll Do - Service Delivery & Client Communication - Build trusted relationships with clients through clear and proactive communication. - Keep clients informed about project status, priorities, risks, and next steps. - Ensure transparency across all ongoing activities. - Help resolve issues before they become escalations. - Delivery Coordination - Track tasks, priorities, and deadlines across multiple projects. - Identify bottlenecks and help remove blockers. - Coordinate priorities with engineering leads and management. - Ensure nothing gets lost in the backlog. - Resource & Capacity Planning - Monitor team workload and capacity. - Identify resource conflicts and delivery risks. - Support planning based on real delivery data. - Help leadership make informed operational decisions. - Reporting & Operational Excellence - Prepare clear client reports focused on business value, not just completed tasks. - Monitor project progress, budgets, and actual effort. - Support invoicing and operational reporting. - Provide visibility into delivery health and future risks. - Process Improvement & AI Automation - Identify repetitive operational work. - Improve workflows and documentation. - Create templates and standardised processes. - Implement AI-driven automation wherever possible. - Continuously reduce manual work while increasing transparency and efficiency. Qualifications - Experience in Service Management, Delivery Management, Project Management, Operations, or a similar role within an IT environment. - Experience working with technical teams and multiple stakeholders. - Strong client communication and stakeholder management skills. - Excellent organisational and prioritisation abilities. - Understanding of project planning, delivery risks, budgets, and team capacity. - English level B1+ or higher. - Daily use of AI tools—or a strong willingness to integrate AI into everyday work. Nice to Have - Experience working with DevOps or infrastructure teams. - Understanding of cloud technologies and managed services. - Experience managing multiple clients simultaneously. - Knowledge of ITIL or service delivery best practices. - Experience improving or automating operational processes. This Role Is a Great Fit If You - Enjoy bringing order to complex operational environments. - Like taking ownership rather than simply coordinating tasks. - Are proactive in identifying risks before they become problems. - Communicate confidently with both technical teams and clients. - Continuously look for ways to improve processes and automate repetitive work. - Want to grow into a senior operational leadership role. Benefits - Fully remote work. - Opportunity to work with international technology clients. - High level of ownership and autonomy. - A collaborative engineering-driven environment. - Strong focus on AI-powered operational excellence. - 21 working days of paid vacation. - 21 working days of paid sick leave. We look forward to receiving your CV and learning more about your experience! Dear Candidates, due to a high volume of applications, only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Role Description The Patient Success Senior Manager (PSM) plays a critical role in driving patient retention, satisfaction, and lifetime value across the enterprise of Great Expressions Dental Centers (GEDC). This role bridges clinical, operational, training and education, and marketing teams to ensure every patient receives a seamless, personalized, and proactive care experience. The PSM will design systems and methodologies that operationalize our patient promise, including standardized SOPs and KPIs that are cascaded, monitored, and improved through every tier of the organization. With these systems and processes in place, the individual will be responsible for: - Leading, executing, implementing, analyzing, reporting, and evaluating targeted patient experience improvement initiatives. - Leading a team of outbound agents to facilitate engagement, customer service auditing, and continuous improvement of the patient journey touchpoints. - Leveraging data and technology to improve patient recall, treatment acceptance, and engagement—turning one-time visits into lifelong relationships. This can be a remote position; however, the ideal candidate will reside in the Eastern Time Zone (EST) and be located in a state where Great Expressions Dental Centers has a regional office. This will help ensure effective collaboration with our teams, alignment with business hours, and the ability to attend occasional in-person meetings or events as needed. Supervisory Responsibilities - Maintains staff by recruiting, selecting, orientating and training team members and developing personal growth. - Delivers performance feedback and reviews in a timely manner and distributes compensation adjustments according to company standards and policies. - Coaches and disciplines Team Members in a timely manner when needed. - Manages timecards to ensure correct payments and PTO banks are maintained. Duties & Responsibilities Patient Experience & Retention - Serve as the primary champion for patient experience across assigned practices, ensuring service standards are met or exceeded at every touchpoint. - Develop and monitor patient journey maps from first contact to post-treatment follow-up. - Oversee patient recall programs (hygiene, ortho, specialty) to meet or exceed retention benchmarks. - Resolve escalated patient concerns quickly and professionally, aligning with clinical leadership when needed. Operational Excellence - Analyze KPI dashboards for patient satisfaction scores, treatment acceptance rates, no-show/cancellation rates, and retention metrics. - Collaborate with patient coordinators and office management teams to optimize outbound/inbound patient communication scripts and workflows. - Partner with practice managers to improve call answer rate, call resolution, scheduling efficiency, financial discussions, and patient follow-up processes. Improvement Initiatives - Identify priority focus areas and recommend to GEDC leadership key strategies with potential to improve the patient experience and survey results. - Facilitate a process for defining approaches that can be effectively deployed to influence the patient experience. - Set goals, objectives, timelines and accountabilities for initiatives. - Maintain team charters, project plans, progress reports and other records. - Lead a process for communicating about practices that will enable local teams to define, launch and evaluate enduring initiatives to improve the patient experience in their area. - Influence accountability through the dissemination of targeted reports, focused action plans and the validation of competency related to caregivers and staff behaviors. - Prepare and present both oral and written reports and presentations to stakeholders and leadership related to patient experience projects, initiatives and progress in achieving goals. Team Coaching & Development - Provide training and resources to front desk and treatment coordinator teams on patient communication, financial presentation, and service recovery. - Share best practices across practices to ensure consistent, high-quality patient experience. Technology & Reporting - Use practice management software, phone systems, patient engagement platforms, and analytics tools to track and report performance. - Provide weekly/monthly summaries with actionable recommendations to operational leadership. Qualifications - Bachelor’s degree in business, healthcare administration, or related field preferred; equivalent experience accepted. - 3–5 years in dental, healthcare, or patient experience management; DSO/multi-site experience preferred. - Proven ability to train, coach, and inspire teams. - Familiarity with dental practice management software, and patient engagement platforms. - Exceptional interpersonal and communication skills. - Strong data analysis and problem-solving capabilities. Company Description Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.

Role Description Uniti Wholesale is seeking an experienced Wireless Business Manager (WBM) to support strategic wireless customer relationships and drive cross-functional coordination across various organizations. The Wireless Business Manager serves as the primary business relationship manager and customer advocate for an assigned wireless customer. The WBM is responsible for: - Developing strong customer relationships and supporting revenue growth opportunities. - Facilitating resolution of customer issues and maintaining awareness of contractual obligations. - Coordinating internal resources to support successful delivery of services. - Working closely with internal and external stakeholders to align business objectives and improve customer experience. - Identifying opportunities that contribute to customer retention and long-term growth. This position reports to the Head of Uniti Service Management. Qualifications - Bachelor’s degree in business, telecommunications, Information Systems, engineering, or a related field; equivalent industry experience may be considered in lieu of a degree. - Minimum of 5 years of experience in telecommunications, wireless, wholesale, customer account management, service management, operations, sales support, service delivery, or related customer-facing roles. - Experience working with wireless carriers such as Verizon, AT&T, or T-Mobile preferred. - Working knowledge of telecommunications networks, fiber-based services, Ethernet, transport services, and wireless backhaul solutions. - Experience managing customer relationships and coordinating activities across multiple internal organizations. - Experience reviewing and interpreting customer contracts, service orders, and business agreements. - Strong analytical and problem-solving skills with the ability to identify risks, opportunities, and operational improvements. - Experience supporting customer business reviews, executive presentations, and customer-facing meetings. - Strong organizational skills with the ability to manage multiple priorities and projects simultaneously. - Excellent verbal and written communication skills, including the ability to communicate effectively with customers, executives, and technical teams. - Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word. Requirements - Experience supporting large enterprise or wireless carrier customers. - Knowledge of wireless network architecture, cell site backhaul, fiber infrastructure, and telecommunications service delivery processes. - Experience with customer lifecycle management, customer retention initiatives, and revenue growth strategies. - Project management experience or certification is a plus. Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan