Great Expressions Dental Centers

Role Description The Patient Success Senior Manager (PSM) plays a critical role in driving patient retention, satisfaction, and lifetime value across the enterprise of Great Expressions Dental Centers (GEDC). This role bridges clinical, operational, training and education, and marketing teams to ensure every patient receives a seamless, personalized, and proactive care experience. The PSM will design systems and methodologies that operationalize our patient promise, including standardized SOPs and KPIs that are cascaded, monitored, and improved through every tier of the organization. With these systems and processes in place, the individual will be responsible for: - Leading, executing, implementing, analyzing, reporting, and evaluating targeted patient experience improvement initiatives. - Leading a team of outbound agents to facilitate engagement, customer service auditing, and continuous improvement of the patient journey touchpoints. - Leveraging data and technology to improve patient recall, treatment acceptance, and engagement—turning one-time visits into lifelong relationships. This can be a remote position; however, the ideal candidate will reside in the Eastern Time Zone (EST) and be located in a state where Great Expressions Dental Centers has a regional office. This will help ensure effective collaboration with our teams, alignment with business hours, and the ability to attend occasional in-person meetings or events as needed. Supervisory Responsibilities - Maintains staff by recruiting, selecting, orientating and training team members and developing personal growth. - Delivers performance feedback and reviews in a timely manner and distributes compensation adjustments according to company standards and policies. - Coaches and disciplines Team Members in a timely manner when needed. - Manages timecards to ensure correct payments and PTO banks are maintained. Duties & Responsibilities Patient Experience & Retention - Serve as the primary champion for patient experience across assigned practices, ensuring service standards are met or exceeded at every touchpoint. - Develop and monitor patient journey maps from first contact to post-treatment follow-up. - Oversee patient recall programs (hygiene, ortho, specialty) to meet or exceed retention benchmarks. - Resolve escalated patient concerns quickly and professionally, aligning with clinical leadership when needed. Operational Excellence - Analyze KPI dashboards for patient satisfaction scores, treatment acceptance rates, no-show/cancellation rates, and retention metrics. - Collaborate with patient coordinators and office management teams to optimize outbound/inbound patient communication scripts and workflows. - Partner with practice managers to improve call answer rate, call resolution, scheduling efficiency, financial discussions, and patient follow-up processes. Improvement Initiatives - Identify priority focus areas and recommend to GEDC leadership key strategies with potential to improve the patient experience and survey results. - Facilitate a process for defining approaches that can be effectively deployed to influence the patient experience. - Set goals, objectives, timelines and accountabilities for initiatives. - Maintain team charters, project plans, progress reports and other records. - Lead a process for communicating about practices that will enable local teams to define, launch and evaluate enduring initiatives to improve the patient experience in their area. - Influence accountability through the dissemination of targeted reports, focused action plans and the validation of competency related to caregivers and staff behaviors. - Prepare and present both oral and written reports and presentations to stakeholders and leadership related to patient experience projects, initiatives and progress in achieving goals. Team Coaching & Development - Provide training and resources to front desk and treatment coordinator teams on patient communication, financial presentation, and service recovery. - Share best practices across practices to ensure consistent, high-quality patient experience. Technology & Reporting - Use practice management software, phone systems, patient engagement platforms, and analytics tools to track and report performance. - Provide weekly/monthly summaries with actionable recommendations to operational leadership. Qualifications - Bachelor’s degree in business, healthcare administration, or related field preferred; equivalent experience accepted. - 3–5 years in dental, healthcare, or patient experience management; DSO/multi-site experience preferred. - Proven ability to train, coach, and inspire teams. - Familiarity with dental practice management software, and patient engagement platforms. - Exceptional interpersonal and communication skills. - Strong data analysis and problem-solving capabilities. Company Description Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.

Role Description Great Expressions Dental Centers is seeking a motivated, detail-oriented, and digitally savvy Marketing Specialist to join our growing marketing team. This role is ideal for a marketing professional who enjoys balancing digital marketing execution, project management, local office support, and marketing operations within a fast-paced, multi-location organization. The Marketing Specialist will support the execution of marketing initiatives across GEDC’s network of dental offices, helping drive patient engagement, brand consistency, and local marketing success. This role will work closely with practice managers, operations teams, vendors, agency partners, and internal stakeholders to support both strategic initiatives and day-to-day marketing needs. This position is designed as an intermediate-level role that bridges hands-on coordination responsibilities with more advanced digital marketing, campaign management, and operational support functions. This position is a remote position with candidates required to live in the Eastern Time Zone or be comfortable working Eastern Time Zone business hours. Qualifications - Bachelor’s degree in Marketing, Communications, Business, or related field - 3–5 years of marketing experience with exposure to digital marketing, campaign execution, and project management - Experience supporting multiple locations, franchises, or healthcare organizations preferred - Hands-on experience with digital marketing channels including email/SMS marketing, social media, local SEO, and paid advertising - Experience using marketing platforms such as HubSpot, WordPress, Birdeye, or similar systems - Proficiency with Microsoft Office - Strong project management and organizational skills with the ability to manage multiple priorities simultaneously - Excellent written, verbal, and interpersonal communication skills - Strong attention to detail and ability to work independently in a fast-paced environment - Self-starter with strong initiative, problem-solving skills, and adaptability Requirements - Assist in the execution of digital marketing initiatives across email, SMS, social media, SEO, paid search, and local marketing channels - Support deployment and tracking of marketing campaigns through platforms such as HubSpot and other marketing tools - Help monitor campaign performance and identify opportunities for optimization and growth - Assist with reputation management efforts, local SEO initiatives, and patient engagement strategies - Support development and execution of local marketing initiatives tailored to individual office and regional needs - Collaborate with practice managers and regional leadership to understand marketing goals and provide marketing support - Coordinate marketing requests and materials for offices across the GEDC footprint - Periodically visit office locations to better understand operational and patient experience needs - Manage multiple marketing projects simultaneously while maintaining strong attention to detail and deadlines - Coordinate project timelines, deliverables, vendor communication, and campaign execution - Assist with inventory management, print collateral coordination, and operational marketing needs - Maintain marketing calendars, campaign tracking, databases, and workflow organization - Create content for marketing materials including flyers, brochures, email templates, and internal communications - Work with creative vendors to guide design execution for all marketing materials - Ensure all marketing materials align with GEDC brand standards and regulatory guidelines - Assist with basic website updates and digital content management - Work cross-functionally with operations teams, vendors, agency partners, and internal stakeholders to support marketing initiatives - Effectively communicate project updates, campaign performance, and marketing initiatives to leadership and office teams - Stay informed on industry trends, digital marketing best practices, and emerging marketing technologies Company Description Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.

Title: Pedodontist Location: Miami Gardens United States Job Description: What you'll do… Elevate your career at our vibrant dental practice, where you'll deliver top-notch oral care to our diverse patient community. As a Pediatric Dentist at GEDC, a pioneer in the oral health community, your responsibilities span examinations, diagnosis, treatment planning, and performing dental procedures. We are on the lookout for a committed Pediatric Dentist with outstanding clinical skills and a patient-centric approach. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence. Pay information… - Competitive daily rate versus 35-40% of production based on skills and experience. About this office… - Location: 17301 NW 27th Ave, Miami Gardens, FL 33056 • Schedule: Part-Time (Mon & Weds 8-5) • Multi-Provider Practice • Payor Data: Medicaid/PPO • Equipment: iTero What you'll bring to the team… - Clinical Expertise: Diagnose and treat oral health issues using advanced dental procedures. Perform routine dental exams, cleanings, and restorative treatments. • Treatment Planning: Develop comprehensive treatment plans based on patient needs and preferences. Educate patients and parents on treatment options, ensuring informed decision-making. • Patient Care: Provide compassionate and patient-centered care, addressing oral health concerns. Build positive relationships with patients and create a comfortable environment. • Leadership and Collaboration: Collaborate with dental assistants, hygienists, and administrative staff to ensure smooth operations. Provide guidance on treatment plans, protocols, and best practices. Perks of the job… - Pathway to Partnership with an equity stake in the Company • Dedicated specialty staff • Medical and Prescription Coverage administered by Blue Cross Blue Shield • Access to the Nation's Best Employee Dental Program • Vision Plan • 401(k) (Traditional and Roth) administered by Fidelity • Health Savings and Flexible Spending Accounts • Malpractice insurance • Regular chairside mentorship and development sessions with your Clinical Partner • Basic Life (up to $50k at no cost) and AD&D Insurance • Optional Short-Term Disability, Long-Term Disability and Term Life Insurance • Power of One Rewards and Recognition • Employee Assistance Program • Vacation and Holiday Time Off • Company-paid CE • Referral Bonuses ($500-$10,000 depending on role) • Seamless access to a network of specialized providers including Endodontists, Pediatric Dentists, Periodontists, Orthodontists, and Oral Surgeons What we require you have... - Doctor of Dental Medicine (DMD) or Doctor of Dental Surgery (DDS) degree from an accredited dental school. • Active and unrestricted dental license. • Proficiency in performing routine dental procedures, including examinations, cleanings, and restorative treatments. • Experience with treatment planning, case presentations, and patient education. About GEDC… Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence. #IND1

Title: Compliance & Audit Specialist Location: Southfield United States Job Description: What you'll do… This position will be responsible for conducting routine office compliance reviews and effectively communicating compliance findings with the team. The Compliance & Audit Specialist will assist in reviewing, researching, and updating GEDC's Compliance Program and review, analyze and follow up with offices regarding monthly MESA lab spore testing compliance. This role will also collaborate with the Compliance Officer on compliance training topics and communicate those topics to GEDC employees. This position requires a strong focus on compliance auditing, working closely with regional leadership and office teams to review compliance criteria, identify deficiencies, and ensure corrective actions are completed in a timely manner. The role will also maintain vendor relationships related to compliance programs and leverage a variety of software platforms to track, monitor, and report on compliance activities. This position is located at our corporate office in Southfield, MI and has a hybrid schedule of Monday, Tuesday and Thursday in office and Wednesday/Friday remote. What you'll bring to the team… Assist in continually reviewing, researching, and updating Great Expressions Dental Center's Compliance Program based on local, state, and federal governing agencies. Conduct routine PACT tours and office compliance reviews, ensuring adherence to local, state, and federal regulations, including infection control standards, waste management protocols, required postings, and other regulatory requirements. Effectively communicate office compliance review findings to the office team, Clinical Partner, Chief Clinical Officer, Chief Operations Officer, Vice President of Operations, and Area Operations Manager. Provide a clear understanding of compliance deficiencies and provide detailed instructions to correct non-compliant areas in a timely fashion. Effectively follow up with offices on non-compliant items to ensure all areas are brought into compliance and corrective actions are completed. Review, analyze, and follow up with offices regarding monthly MESA Lab spore testing compliance percentages, ensuring weekly spore testing is conducted and compliance percentages reflect 90% or higher. Monitor and support compliance initiatives related to dental unit water line monitoring, infection control oversight, and other clinical compliance protocols. Assist in tracking and monitoring compliance requirements including expiring credentials (e.g., sedation permits), prescription standards, and sedation usage exceptions. Support regulatory reporting requirements including Solmetex amalgam separator reporting and waste compliance documentation. Assist leadership during insurance company onsite reviews or external audits, helping gather documentation, communicate findings, and support compliance responses. Maintain strong working relationships with compliance vendors and partners while utilizing multiple software systems and reporting tools to track compliance metrics and generate reports. Provide training on compliance topics to office teams and all levels of management, effectively answering questions and providing ongoing support. Successfully affiliate new offices with regard to Great Expression's Compliance Program, ensuring all compliance items are implemented and training is completed. Medical or dental coding experience preferred. Other tasks as requested by the direct Manager. What we require you have… Proven track record of developing highly productive working relationships. Strong computer skills including Microsoft Office and various compliance tracking and reporting systems. Superior customer service skills and a successful record of relationship management. Strong presentation skills to speak and teach groups of peers. Excellent written and interpersonal communication and relationship development skills. Ability to work independently and professionally in a fast-paced environment. Ability to learn quickly and adapt rapidly to change. Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust. Successful record of managing multiple tasks requiring a high level of detail orientation, organization, time management, and follow-up. Ability to travel up to 10-15% as needed. Education & Experience… 2-3 years of experience in a professional office environment. Dental clinical or dental compliance experience preferred. Experience supporting audit processes, compliance monitoring, or regulatory programs is strongly preferred. About GEDC… Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence. #IND7

Title: Part Time Patient Coordinator Location: Gainesville United States Job Description: As a Part Time Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience. Part Time Schedule: Monday & Wednesday 10AM- 2PM Responsibilities: - Provide a warm and friendly welcome to patients as they arrive at the dental practice. - Ensure a comfortable and inviting waiting area for patients. - Maintain a professional and courteous demeanor when interacting with patients. - Schedule appointments for patients, considering their preferences and the availability of dental staff. - Confirm and remind patients about upcoming appointments via phone or other communication channels. - Coordinate with dental staff to manage the appointment calendar efficiently. - Collect and update patient information accurately, including personal details and medical history. - Create and maintain patient records in the dental practice management system. - Ensure patient records are kept confidential and comply with privacy regulations. - Verify and update patient insurance information. - Calculate and collect co-pays, deductibles, and other payments from patients. - Process insurance claims and coordinate with insurance providers for billing inquiries or issues. - Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies. - Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork. - Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency. - Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling. Requirements: - 1-3 years of proven experience as a receptionist or in a customer service role in a dental setting. - High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus. - Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders. - Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems). - Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment. - Attention to detail and accuracy in maintaining patient records and managing financial transactions. - Knowledge of dental terminology, procedures, and insurance processes is desirable. GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

Title: Compliance & Audit Specialist Location: Telegraph Rd, Southfield, MI 48034, USA United States Work Type: Hybrid Job ID: 6840 Job Description: What you'll do… This position will be responsible for conducting routine office compliance reviews and effectively communicating compliance findings with the team. The Compliance & Audit Specialist will assist in reviewing, researching, and updating GEDC's Compliance Program and review, analyze and follow up with offices regarding monthly MESA lab spore testing compliance. This role will also collaborate with the Compliance Officer on compliance training topics and communicate those topics to GEDC employees. This position requires a strong focus on compliance auditing, working closely with regional leadership and office teams to review compliance criteria, identify deficiencies, and ensure corrective actions are completed in a timely manner. The role will also maintain vendor relationships related to compliance programs and leverage a variety of software platforms to track, monitor, and report on compliance activities. This position is located at our corporate office in Southfield, MI and has a hybrid schedule of Monday, Tuesday and Thursday in office and Wednesday/Friday remote. What you'll bring to the team… Assist in continually reviewing, researching, and updating Great Expressions Dental Center's Compliance Program based on local, state, and federal governing agencies. Conduct routine PACT tours and office compliance reviews, ensuring adherence to local, state, and federal regulations, including infection control standards, waste management protocols, required postings, and other regulatory requirements. Effectively communicate office compliance review findings to the office team, Clinical Partner, Chief Clinical Officer, Chief Operations Officer, Vice President of Operations, and Area Operations Manager. Provide a clear understanding of compliance deficiencies and provide detailed instructions to correct non-compliant areas in a timely fashion. Effectively follow up with offices on non-compliant items to ensure all areas are brought into compliance and corrective actions are completed. Review, analyze, and follow up with offices regarding monthly MESA Lab spore testing compliance percentages, ensuring weekly spore testing is conducted and compliance percentages reflect 90% or higher. Monitor and support compliance initiatives related to dental unit water line monitoring, infection control oversight, and other clinical compliance protocols. Assist in tracking and monitoring compliance requirements including expiring credentials (e.g., sedation permits), prescription standards, and sedation usage exceptions. Support regulatory reporting requirements including Solmetex amalgam separator reporting and waste compliance documentation. Assist leadership during insurance company onsite reviews or external audits, helping gather documentation, communicate findings, and support compliance responses. Maintain strong working relationships with compliance vendors and partners while utilizing multiple software systems and reporting tools to track compliance metrics and generate reports. Provide training on compliance topics to office teams and all levels of management, effectively answering questions and providing ongoing support. Successfully affiliate new offices with regard to Great Expression's Compliance Program, ensuring all compliance items are implemented and training is completed. Medical or dental coding experience preferred. Other tasks as requested by the direct Manager. What we require you have… Proven track record of developing highly productive working relationships. Strong computer skills including Microsoft Office and various compliance tracking and reporting systems. Superior customer service skills and a successful record of relationship management. Strong presentation skills to speak and teach groups of peers. Excellent written and interpersonal communication and relationship development skills. Ability to work independently and professionally in a fast-paced environment. Ability to learn quickly and adapt rapidly to change. Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust. Successful record of managing multiple tasks requiring a high level of detail orientation, organization, time management, and follow-up. Ability to travel up to 10-15% as needed. Education & Experience… 2-3 years of experience in a professional office environment. Dental clinical or dental compliance experience preferred. Experience supporting audit processes, compliance monitoring, or regulatory programs is strongly preferred. About GEDC… Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.

Title: Marketing Specialist Location: Southfield United States Job Description: What you'll do… Great Expressions Dental Centers is seeking a motivated, detail-oriented, and digitally savvy Marketing Specialist to join our growing marketing team. This role is ideal for a marketing professional who enjoys balancing digital marketing execution, project management, local office support, and marketing operations within a fast-paced, multi-location organization. The Marketing Specialist will support the execution of marketing initiatives across GEDC's network of dental offices, helping drive patient engagement, brand consistency, and local marketing success. This role will work closely with practice managers, operations teams, vendors, agency partners, and internal stakeholders to support both strategic initiatives and day-to-day marketing needs. This position is designed as an intermediate-level role that bridges hands-on coordination responsibilities with more advanced digital marketing, campaign management, and operational support functions. This position is located at our corporate office in Southfield, MI and has a hybrid schedule of Monday, Tuesday and Thursday in office and Wednesday/Friday remote. What you'll bring to the team… Digital Marketing & Campaign Support Assist in the execution of digital marketing initiatives across email, SMS, social media, SEO, paid search, and local marketing channels Support deployment and tracking of marketing campaigns through platforms such as HubSpot and other marketing tools Help monitor campaign performance and identify opportunities for optimization and growth Assist with reputation management efforts, local SEO initiatives, and patient engagement strategies Local Marketing & Office Support Support development and execution of local marketing initiatives tailored to individual office and regional needs Collaborate with practice managers and regional leadership to understand marketing goals and provide marketing support Coordinate marketing requests and materials for offices across the GEDC footprint Periodically visit office locations to better understand operational and patient experience needs Marketing Operations & Project Management Manage multiple marketing projects simultaneously while maintaining strong attention to detail and deadlines Coordinate project timelines, deliverables, vendor communication, and campaign execution Assist with inventory management, print collateral coordination, and operational marketing needs Maintain marketing calendars, campaign tracking, databases, and workflow organization Content Creation & Brand Management Create content for marketing materials including flyers, brochures, email templates, and internal communications Work with creative vendors to guide design execution for all marketing materials Ensure all marketing materials align with GEDC brand standards and regulatory guidelines Assist with basic website updates and digital content management Collaboration & Communication Work cross-functionally with operations teams, vendors, agency partners, and internal stakeholders to support marketing initiatives Effectively communicate project updates, campaign performance, and marketing initiatives to leadership and office teams Stay informed on industry trends, digital marketing best practices, and emerging marketing technologies What we require you have… Bachelor's degree in Marketing, Communications, Business, or related field 3-5 years of marketing experience with exposure to digital marketing, campaign execution, and project management Experience supporting multiple locations, franchises, or healthcare organizations preferred Hands-on experience with digital marketing channels including email/SMS marketing, social media, local SEO, and paid advertising Experience using marketing platforms such as HubSpot, WordPress, Birdeye, or similar systems Proficiency with Microsoft Office Strong project management and organizational skills with the ability to manage multiple priorities simultaneously Excellent written, verbal, and interpersonal communication skills Strong attention to detail and ability to work independently in a fast-paced environment Self-starter with strong initiative, problem-solving skills, and adaptability Preferred Qualifications… Experience in healthcare, dental, DSO, or multi-location organizations Familiarity with patient acquisition and retention marketing strategies Experience coordinating with external vendors or agency partners Knowledge of reputation management platforms and multi-location marketing operations About GEDC… Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence. #IND7

Title: Claims Resolution Representative Location: Southfield United States Job Description: What you'll do… The Claims Resolution Representatives primary role is to resolve high volumes of aging insurance claims with payers and providers by calling insurance companies or by utilizing their websites when available. This person should be detail oriented and can communicate effectively with insurance companies. While it is important to work well with their team it is equally important that they are self-motivated. This position is located at our corporate office in Southfield, MI and has a hybrid schedule of Monday, Tuesday, Thursday in office and Wednesday/Friday remote. What you'll bring to the team… Ability and self-confidence to communicate effectively, and tactfully, to both large insurance company representatives and individual clients Resolving high volumes of aging insurance claims Other tasks as requested by direct Manager What we require you have… High school diploma or GED Bachelor's degree preferred Experience in insurance claims is a plus Analytical and problem solving skills with a passion for detail & accuracy Reliability and flexibility with time committed to the position Excellent organizational and time management skills 3+ years Dental Front Desk or Medical or Dental Claims Processing experience Prior experience with insurance or accounts receivable (denied claims) High volume, fast-paced office experience a plus Proficiency in Microsoft Outlook and Excel About GEDC… Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence. #IND7

Orthodontics Patient Coordinator Location: Sterling Heights, MI, USA On-site Part Time Job Description: As a Part Time Orthodontics Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience. Part Time Schedule : Royates weekly Monday & Wednesday. The next week it is Tuesday and Thursday. 7:15am-5pm Responsibilities: - Provide a warm and friendly welcome to patients as they arrive at the dental practice. - Ensure a comfortable and inviting waiting area for patients. - Maintain a professional and courteous demeanor when interacting with patients. - Schedule appointments for patients, considering their preferences and the availability of dental staff. - Confirm and remind patients about upcoming appointments via phone or other communication channels. - Coordinate with dental staff to manage the appointment calendar efficiently. - Collect and update patient information accurately, including personal details and medical history. - Create and maintain patient records in the dental practice management system. - Ensure patient records are kept confidential and comply with privacy regulations. - Verify and update patient insurance information. - Calculate and collect co-pays, deductibles, and other payments from patients. - Process insurance claims and coordinate with insurance providers for billing inquiries or issues. - Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies. - Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork. - Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency. - Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling. Requirements: - 1-3 years of Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting. - High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus. - Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems). - Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment. - Attention to detail and accuracy in maintaining patient records and managing financial transactions. - Knowledge of dental terminology, procedures, and insurance processes is desirable. #IND6 GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

Title: Hygiene Assistant - Part Time Location: Toledo, OH, United States Part Time Job Description: We are seeking a dedicated and motivated Dental Hygiene Assistant to join our dental practice. As a Dental Hygiene Assistant, you will work closely with the dental hygienist to provide exceptional patient care and ensure a smooth and efficient dental hygiene process. Your responsibilities will include preparing treatment rooms, assisting with dental procedures, maintaining sterilization protocols, and educating patients on oral hygiene practices. This is a part-time position, working Monday through Wednesday from 8:00 AM to 5:00 PM. Responsibilities: Prepare treatment rooms for dental procedures, ensuring cleanliness and organization Assist the dental hygienist during oral exams, teeth cleanings, and other dental procedure Take and develop dental x-rays as directed by the dental hygienist or dentist Maintain and sterilize dental instruments, equipment, and treatment areas Educate patients on proper oral hygiene techniques and provide post-treatment instructions Manage patient records and update dental charts accurately Schedule and confirm patient appointments, while ensuring a seamless patient experience Perform basic administrative tasks, such as answering phones and managing patient paperwork Requirements: High school diploma or equivalent; additional certification as a Dental Assistant is a plus X-ray certification may be required based on state requirements Proven experience as a Dental Hygiene Assistant or Dental Assistant is preferred Knowledge of dental instruments and procedures Excellent organizational and multitasking skills Strong interpersonal and communication abilities Ability to work well within a team and collaborate effectively with dental professionals Exceptional attention to detail and commitment to maintaining a sterile environment If you are passionate about dental care and have a strong desire to contribute to a patient's oral health journey, we invite you to apply for this Dental Hygiene Assistant position. Join our team and help us create beautiful smiles and provide exceptional dental care. To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role. #IND5 Job Details Job Family Hygiene Assistant Job Function Clinical Services - Clinical Assistants Pay Type Hourly Travel Required No Hiring Min Rate 18 USD Hiring Max Rate 20 USD