UMB Bank

Role Description This role will support and manage the day-to-day operations and service of commercial banking clients, including, but not limited to: - Servicing of treasury products, loans, and deposits by handling client requests. - Working hand in hand with internal teams, including implementations, treasury team, and banking officers. - Being the primary contact and a vital part of the client’s relationship to help deliver growth and opportunity. The shift is 9 a.m. to 6 p.m. Central Time. How you will spend your time: - Serve as primary point of contact for commercial clients via phone or email to support day-to-day servicing needs. - Develop a relationship with the client proactively to identify solutions to problems and improve the client experience. - Help to onboard new checking, savings, and CD accounts for clients. - Understand the client’s expectations and needs to serve as the point person for all their banking needs. - Respond with a sense of urgency to all internal and external client calls, questions, and/or concerns. - Work in collaboration with the Relationship Team while setting clear expectations regarding deliverables and due dates. - Ensure The Unparalleled Customer Experience (TUCE) through quality service and coordination of client needs with other functions as needed. - Provide client point of contact for day-to-day banking needs, questions, research, etc. - Manage resolution of client needs by identifying and coordinating appropriate bank resources. - Identify opportunities proactively for clients to self-serve. Qualifications - High school education or equivalent and 3+ years proven customer service experience OR any combination of education and experience that would provide an equivalent background preferably in banking or financial services. - Excellent professional verbal and written communication skills. - Flexibility and ability to multi-task in a fast-paced environment with quick turnaround requests. - Strong organizational skills. - Attention to detail. - Effective time management skills. - Disciplined self-motivation. - Resolution-based problem solving abilities. - Ability to work independently as well as in team environments. - Good interpersonal and networking skills to work with other internal areas. Requirements - This position was posted on 07/21/2026. - The application deadline for this position is 45 days from the posting date unless filled earlier. Benefits - Paid Time Off. - 401(k) matching program. - Annual incentive pay. - Paid holidays. - Comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage. - Health savings, flexible spending, and dependent care accounts. - Adoption assistance. - Employee assistance program. - Fitness reimbursement. - Tuition reimbursement. - Associate wellbeing program. - Associate emergency fund. - Various associate banking benefits.

• Join our dynamic CLO Business Solutions team as a Senior Business Solutions Analyst • Undertake planning, business analytics, workflow design, system integrations, and documentation • Independently architect and drive large, complex projects with minimal oversight • Serve as subject-matter expert and mentor to other analysts • Represent UMB in client-facing and industry settings • Design and implement highly efficient and customized workflows for clients and product offerings • Gather internal team and external client requirements, document, and plan implementations • Work directly with internal project managers and technology partners to implement large-scale technical solutions • Collaborate with Operations, Relationship Management, and Analytics teams to enhance client solutions • Mitigate risks in operational workflows by redesigning or automating steps as necessary • Build data reconciliation models and data flows using available line-of-business tools • Manage all projects and deliverables in SharePoint, JIRA, OneNote, etc. • Build PowerBI reports for both external clients and internal teams • Educate business teams on client workflows, and products and services • Partner with senior team members and leadership on business strategy

Title: Commercial Relationship Manager III Location: OK - Tulsa - 1437 S Boulder Ave Ste 150 Work Type: Hybrid, Full Time Job ID: R-8992 Job Description: The Commercial Banking team actively calls on businesses that typically have annual revenue between $50MM and $500MM. The team includes relationship managers, treasury management officers and others that provide a suite of products and services that serve companies of this size. The objective of the group is earn the title of trusted advisor and help these companies grow and prosper in our community. As the Relationship Manager you will be responsible for increasing the Bank’s profitability by cultivating new commercial relationships and the expansion/retention of existing relationships. In this role you must utilize your credit acumen and be knowledgeable in non-credit products such as treasury management, virtual card, trust, etc. Successful candidates for this role will be resilient, agile, accountable and driven. This role is hybrid (Tues/Wed/Thur on-site). How you’ll spend your time: Build your own commercial loan portfolio by prospecting for new Commercial & Industrial business. Engage and lead other team members to determine what other products and services the client might benefit from. Collaborate with commercial clients to better understand their business and financial needs. Analyze the business in order to qualify clients for bank products and services. We’re excited to talk to you if: You have 5 years sales experience with 2 years in Commercial Bank Sales. You hold a Bachelor’s degree or equivalent experience in related field. You are curious and want to know how companies work and what helps them remain successful in their respective industries. You have demonstrated knowledge of credit, bank products, services, underwriting and bank operations. Compensation Range: $141,354 - $207,900 The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information. UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Are you ready to be part of something more? You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

• Deliver the Unparalleled Customer Experience and build relationships through customer interactions to resolve issues • Provide service and support to our customers through multiple contact portals • Review all processes and procedures critically to determine efficiency and recommend changes as needed • Maintain a high level of knowledge/awareness in current business objectives • Act as subject matter expert and point of contact for Mainstream call center agents, branch representatives, and internal Business Partners • Provide proactive communication with clients and internal business partners regarding all components of client experience • Research escalated issues and resolve or refer resolution to appropriate teams • Deliver exceptional customer service to customers and clients when identifying and resolving needs • Assist our customers over the phone regarding commercial issues • Review daily and weekly reports

• Serve as primary point of contact for commercial clients via phone or email to support day-to-day servicing needs • Develop a relationship with the client proactively to identify solutions to problems and improve the client experience • Help to onboard new checking, savings, and CD accounts for clients • Understand the client’s expectations and needs to serve as the point person for all their banking needs • Respond with a sense of urgency to all internal and external client calls, questions and/or concerns • Work in collaboration with the Relationship Team while setting clear expectations regarding deliverables and due dates • Ensure The Unparalleled Customer Experience (TUCE) through quality service and coordination of client needs with other functions as needed and serve as liaison for client • Provide client point of contact for day-to-day banking needs, questions, research, etc. • Manage resolution of client needs by identifying and coordinating appropriate bank resources by partnering with internal departments to ensure client needs are met and problems are followed through to resolution • Identify opportunities proactively for clients to self-serve

Title: Comml Relationship Mgr III Location: AZ - Phoenix - 2777 East Camelback Rd Job Description: Full time job requisition id R-8927 The Commercial Banking team actively calls on businesses that typically have annual revenue between $50MM and $500MM.  The team includes relationship managers, treasury management officers and others that provide a suite of products and services that serve companies of this size.   The objective of the group is earn the title of trusted advisor and help these companies grow and prosper in our community. As the Sr. Relationship Manager you will be responsible for increasing the Bank’s profitability by cultivating new commercial relationships and the expansion/retention of existing relationships.    In this role you must utilize your credit acumen and be knowledgeable in non-credit products such as treasury management, virtual card, trust, etc.  Successful candidates for this role will be resilient, agile, accountable and driven.  How you’ll spend your time: - Build your own commercial loan portfolio by prospecting for new Commercial & Industrial business.  - Engage and lead other team members to determine what other products and services the client might benefit from.   - Collaborate with commercial clients to better understand their business and financial needs.     - Analyze the business in order to qualify clients for bank products and services.      We’re excited to talk to you if:   - You have 5 years sales experience with 2 years in Commercial Bank Sales.   - You hold a Bachelor’s degree or equivalent experience in related field.  - You are curious and want to know how companies work and what helps them remain successful in their respective industries.  - You have demonstrated knowledge of credit, bank products, services, underwriting and bank operations.   Compensation Ranges: US Employees in California, Washington DC, New Jersey, and New York: $120,750 - $189,000 US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $110,250 - $173,030 US Employees in all other states not listed above: $99,750 - $157,060 The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information. UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Are you ready to be part of something more? You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB. #LI-AS1

• Responsible for day-to-day operations associated with the department, including new account and user set up • Provide product feature and functionality expertise for client training • Conduct funds management oversight for NSCC and overdraft monitoring • Oversee ancillary FDIC Sweep administration and balancing

• Provide support of day to day operational/client service activities while effectively monitoring daily receivables, journal posting, cash reconciliation, fund position tracking • Identify business solutions for changes to business processes, policies, and systems • Resolve the most complex issues for high-profile clients and deal structures • Provide day-to-day support to existing institutional/corporate trust accounts including billing for administrative fees, recommending fee increases, facilitating transaction closing • Handle cash and investment transactions, monitoring cash activities and compliance items, providing debt service calculations, executing payment generation and follow-up • Responsible for accurate/timely setup or delegation to associates of issues on all systems, preparing accounts for compliance review and responding appropriately to compliance exceptions • Review deal documents alongside Relationship Managers to ensure operational mechanics are appropriate • Assist operational group to ensure cash processing and procedures fit within any new products the team onboards • Develop and lead trainings related to Corporate Trust products and services • Actively participate as a subject matter expert for ongoing projects and system testing • Participate in cross-training to learn other Corporate Trust roles and provide support as needed • Provide indirect management of junior fund accountants • Work with business solutions team to document business requirements for system and process improvement • Organize and oversee team testing methodology for test scripts and appropriate full-cycle testing (unit, integration, system, and QA)

Role Description Join our UMB CLO Administration team, where we serve as trustee and collateral administrator on Collateralized Loan Obligations (CLOs) and related structured credit transactions. As a Senior Transaction Manager, you will own the negotiation, closing, and ongoing administration of these deals for a portfolio of our largest and most complex clients. This role reports directly to the SVP and Head of CLO Administration. While an in-person position at UMB's Orange County, CA office is strongly preferred, the role is open to remote applicants with the expectation of periodic travel. How you’ll spend your time: - Provide highly complex support to an assigned group of the largest trustee clients with the most complex needs. - Negotiate transaction documents and close transactions for which UMB Bank is being appointed as trustee, collateral administrator, calculation agent, and similar Corporate Trust capacities. - Work extensively with external counsel representing UMB on these transactions to negotiate documents and resolve issues through closing. - Review legal and transaction documents to ensure operational mechanics and UMB Bank protections are appropriate. - Liaise internally with operations, compliance, corporate trust legal and other internal support groups to ensure duties and obligations set forth in legal documents and operational mechanics conform with UMB systems requirements, controls, and policies. Qualifications - Bachelor's degree or equivalent work experience. - At least seven (7) years of relevant experience. Requirements - Compensation Ranges: - US Employees in California, Washington DC, New Jersey, and New York: $83,810 - $131,550 - US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $76,520 - $120,210 - US Employees in all other states not listed above: $69,230 - $109,120 - The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Benefits - Paid Time Off - 401(k) matching program - Annual incentive pay - Paid holidays - Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage - Health savings, flexible spending, and dependent care accounts - Adoption assistance - Employee assistance program - Fitness reimbursement - Tuition reimbursement - Associate wellbeing program - Associate emergency fund - Various associate banking benefits

• Use banking and lending knowledge to advise UMB clients on mortgage needs • Use salesmanship skills to build a pipeline and convert leads into clients • Use interpersonal skills to build relationships and attract clients • Use communication skills to ensure clients are aware of mortgage loan progress