Uniti

Role Description The Partner Performance Manager for Kinetic Consumer Retention is responsible for overseeing and enhancing the operational performance of our external partnered retention vendors. This role focuses on daily operations through the call contact center ensuring performance metrics are met with excellent customer experience through efficient processes, high-quality service delivery, and continuous improvement in vendor operations. This position can be filled remotely anywhere within the country. What You’ll Do: - Act as the primary liaison between Kinetic and Consumer Retention vendors, fostering strong relationships and ensuring alignment with Kinetic’s operational standards. - Track retention vendor performance against agreed-upon metrics (KPI’s), identifying areas for improvement, and ensuring quality standards are met. - Conduct regular audits of vendor operations to assess compliance with contractual obligations and service guidelines. - Identify areas for process improvements and work collaboratively with vendors to implement solutions that enhance operational efficiency. - Generate regular performance reports for internal stakeholders, providing insights into vendor operations and suggesting strategic improvements. - Address operational issues promptly, working with vendors to resolve challenges and prevent recurrence. Qualifications - Strong communication, active listening, decision-making, problem solving, motivational and relationship-building skills. - Previous customer service and call center experience. - Familiarity with the technical aspects of consumer internet/broadband repair services to effectively oversee vendor operations. - Strong focus on customer satisfaction and the ability to use feedback to drive service improvements. - Strong analytical skills and ability to derive insights from data. Requirements - College degree and 4-6 years professional level experience with 1-3 years supervisory experience; or 8+ years professional level related experience with 1-3 years supervisory experience; or an equivalent combination of education and professional level related experience required. - The starting compensation range for this job is $68,967 to $88,852 annually. Benefits - Medical, Dental, Vision Insurance Plans. - 401K Plan. - Health & Flexible Savings Account. - Life and AD&D, Spousal Life, Child Life Insurance Plans. - Educational Assistance Plan.

Role Description The Kinetic Consumer Retention Specialist is a work from home position that handles interactions with Kinetic customers that are entertaining the thought of disconnecting their services. The role is primarily responsible for saving, both reactively and proactively, every customer from disconnecting their service. This is achieved by: - Offering special retention offers - Troubleshooting repair issues, including inputting repair tickets - Offering faster internet speeds and other add-on services A key goal with every interaction is to ensure that each conversation with a customer resolves their inquiry 100%. Our Kinetic Consumer Retention Specialists are expected to: - Resolve the customers’ needs on each call - Educate, explain, and save our products and services - Achieve low repeat caller statistics with high customer satisfaction and last call resolution results The position has the opportunity to earn an additional monthly bonus in the form of commissions. ***This position is being filled remotely but preferred in NC/GA/IA.*** What You'll Do: - Be #CustomerObsessed! Make taking care of every single customer your #1 priority. - Handle calls in a remote work from home environment from customers that are threatening to disconnect, shop around, or are at high risk to disconnect their Kinetic products and services. - Have a last stop shop mentality when resolving customer inquiries. - Log the customers’ reasons for calling and resolution taken using our Retention Recommender. - Use Retention team only save offers and escalation procedures to prevent customers from disconnecting. - Explain, retain, and sell products and services to existing customers as needed. - Other duties as assigned. Qualifications - Excellent verbal and written communication skills - Strong organizational skills with the ability to multi-task and prioritize daily tasks - Must have land-based home internet service (i.e.: Fiber, Cable, or DSL) with a minimum 25 kbps download speed - Home work environment must be distraction-free and abide by Uniti’s Work from Home policy - Must be able to work any shifts within the team operating hours: Monday - Friday, 7:00 am EST - 8:00 pm EST and rotational Saturdays from 8:30 am EST - 5:00 pm EST Requirements - Bilingual (Spanish/English) skills are a plus - High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for some experience as deemed appropriate. Physical Tasks: - Sitting and Stationary: 67-100% - Carrying: Occasionally: 0-33% - Lifting-Lowering >1-15 lbs: Occasionally: 0-33% - Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% - Fine Manipulating: Frequently: 34-66% Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description The Planner is a core member of the Network Operations team responsible for scheduling, dispatching, and coordinating field resources to meet service commitments. Your work directly supports on-time performance, efficient use of resources, and high customer satisfaction. This position can be filled remotely anywhere within the country. What You’ll Do: - Schedule and dispatch internal technicians and third-party contractors. - Book, reschedule, and cancel service appointments in FSL, ensuring the appropriate technician skill set is matched to each work type and territory. - Apply scheduling policies (Customer First, Customer Request Date, Emergency) to prioritize work appropriately. - Serve as the central point of contact for technicians; respond to changes and questions to support successful job execution. - Align with local operations managers to address day-of disruptions, ensure coverage, and meet commitments. - Assist with emergency dispatch requests as directed to ensure rapid response to critical events. - Follow approval and rejection processes for after-hours work orders when applicable. - Update appointment details, attachments, bridge information, and internal notes to ensure complete, accurate information passes to third-party contractor technicians. Tools You’ll Use: - Salesforce Field Service Lightning (FSL), including Gantt calendar, map options, scheduling policies, appointment actions, activities, attachments, and chatter. - Standard appointment statuses and work order/service appointment workflows for field and third-party resources. Qualifications - Strong communication and interpersonal skills with the ability to coordinate effectively between technicians and internal teams. - Detail-oriented with solid problem-solving skills; comfortable making real-time decisions in a fast-paced environment with shifting priorities. - Ability to learn and use scheduling/dispatch software (experience with Salesforce FSL is a plus). - High School diploma or equivalent and 5+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate. Requirements - Prior experience in network operations or dispatching is desirable but not required; entry-level candidates with demonstrated organization and customer focus are encouraged to apply. - Fast-paced operations center with structured shifts that may include after-hours or emergency support as needed. - Team-oriented culture with collaboration across planners, managers, and field technicians. Physical Tasks - Standing Occasionally: 0-33% - Walking Occasionally: 0-33% - Sitting and Stationary: Continuously: 67-100% - Bending: Occasionally: 0-33% - Crouching: Occasionally: 0-33% - Carrying: Occasionally: 0-33% - Reaching: Occasionally: 0-33% - Lifting - Lowering >1-15 lbs: Occasionally: 0-33% - Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% - Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100% - Near Vision: Continuously: 67-100% - Far Vision: Occasionally: 0-33% - Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance - Computer - Printer - Fax - Telephone - Basic Office Supplies - Copier Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description The Senior Director of Channel Sales is a critical leadership role within Uniti, responsible for driving the growth and development of the channel sales program. This individual will lead a dynamic team of channel sales professionals and work closely with partners and resellers to expand Uniti’s market presence, enhance partner engagement, and deliver innovative solutions to customers. - Develop and execute a comprehensive channel sales strategy to meet or exceed sales targets for Uniti products and services. - Manage and lead a team of channel sales managers and support staff, providing direction, coaching, and development opportunities. - Foster strong relationships with key channel partners, understanding their business models, and aligning Uniti’s services to their needs to drive mutual growth. - Collaborate with marketing, product management, and other internal stakeholders to develop partner enablement programs that drive partner success. - Monitor and analyze channel sales performance metrics to identify trends, forecast outcomes, and implement strategic adjustments. - Oversee partner recruitment, onboarding, training, and ongoing support to ensure a high level of partner satisfaction and performance. - Represent Uniti at industry events, conferences, and through various forms of media to promote the brand and channel programs. - Ensure compliance with all company policies and procedures as well as legal and regulatory requirements affecting channel partnerships. - Manage channel sales budget, ensuring effective allocation of resources and cost control. - Provide regular reporting on channel performance to senior leadership, along with insights and recommendations for continued improvement. Qualifications - Bachelor's degree in business, Marketing, Communications, or related field; master's degree preferred. - Minimum of 10 years of sales experience, with a significant portion in channel sales leadership within the telecommunications or technology industry. - Proven track record of achieving sales quotas and driving growth through channel partnerships. - Strong leadership skills with the ability to inspire and motivate a high performing sales team. - Excellent communication and interpersonal skills, with a knack for building and maintaining relationships. - Strategic thinker with strong analytical skills to identify market trends and adapt strategies accordingly. - Experience with CRM tools and sales performance analytics. - Ability to travel is required for partner meetings, team management, and industry events. - Passionate about technology and staying abreast of industry developments. - College degree and 10+ years professional level experience with 3-5 years supervisory experience or 14+ years professional level related experience with 3-5 years supervisory experience or an equivalent combination of education and professional level related experience required. Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description The SMB Care Representative handles inbound calls in a call center environment on a variety of subjects. This position can be filled remotely anywhere within the country. What You'll Do: - Resolve customer inquiries, billing issues and product/service concerns - Explain and save products and services to existing customers - Access and update customer accounts through computer-based systems with the customer on the phone - Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates - Utilize systematic resources as needed to perform tasks - Other duties as assigned Qualifications - Good telephone communication skills and customer interface ability - Ability to manage multiple priorities in a fast-paced environment - Use proper discretion in evaluating/elevating customer issues - Work as a team player and defuse difficult situations - PC skills (Windows), 10-key and keyboarding skills - The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry - Ability to work a schedule from 8:00 am – 6:00 pm ET Monday – Friday (overtime may be required) Requirements - At least 1 year of call center experience, preferably in the telecommunications industry - Relevant systems knowledge - Bilingual (Spanish/English) skills are a plus - Sales experience is a plus - High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate. - The compensation range for this position is from $14.57/hr - $16.78/hr. Physical Tasks - Sitting and Stationary: 67-100% - Carrying: Occasionally: 0-33% - Lifting-Lowering >1-15 lbs: Occasionally: 0-33% - Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% - Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100% - Near Vision: Continuously: 67-100% - Far Vision: Occasionally: 0-33% - Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance - Computer - Printer - Telephone - Basic Office Supplies Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description We are looking for a Machine Learning Engineer with strong statistical foundations and hands-on modeling experience to join the team. You will assist in building, maintaining, and improving predictive models across a range of business domains — customer retention, network performance, marketing, sales, and others as needs evolve. You will develop features from complex multi-source data and help maintain inherited models built by external partners. You will contribute to all phases of the modeling lifecycle, from data exploration through model delivery, under the direction of the team manager. This position will report directly to the team manager and work alongside data engineers and solutions architects. It can be filled remotely anywhere within the country. What You Will Do - Build and evaluate predictive models (logistic regression, XGBoost, ensemble methods) across customer retention, network, marketing, sales, and other business domains. - Engineer features from complex, multi-source enterprise data (billing systems, call center logs, CRM, network data) in Snowflake and Oracle. - Profile and investigate data quality issues — identify leakage, missingness patterns, join inconsistencies, and source-of-truth conflicts. - Maintain and improve inherited production models, including models built in Snowpark by external partners. - Perform SHAP-based model interpretability analysis and translate results into business-actionable insights. - Design and execute customer segmentation using clustering techniques on model outputs. - Write clear, thorough documentation of model logic, feature rationale, data assumptions, and known limitations. - Collaborate with the team to define target variables, population filters, and prediction windows grounded in statistical reasoning. Qualifications - 2–3 years of experience in a data science or applied statistics role (less experience considered for strong candidates). - Strong foundation in statistics: hypothesis testing, regression, classification, probability, bias-variance tradeoffs. - Proficiency in Python for data science (Pandas, scikit-learn, NumPy, Matplotlib/Seaborn). - Strong SQL skills, particularly with Snowflake or similar cloud data warehouses. - Experience with feature engineering from real-world, imperfect enterprise data — not just clean Kaggle datasets. - Ability to work independently and manage your own priorities with minimal oversight. - Clear written and verbal communication — you can explain a modeling decision to a non-technical stakeholder and document your work so others can follow it. Even Better - Experience with Snowpark (Python or SQL). - Exposure to Azure ML or similar cloud ML platforms. - Familiarity with MLOps concepts (model versioning, pipeline automation, drift monitoring). - Telecom or subscription-based industry experience. - Experience inheriting and maintaining models built by others. - Familiarity with Git-based workflows and version control for data science artifacts. Benefits - Medical, Dental, Vision Insurance Plans. - 401K Plan. - Health & Flexible Savings Account. - Life and AD&D, Spousal Life, Child Life Insurance Plans. - Educational Assistance Plan.

Title: Inside Acct Exec-Bus-Outbound Location: United States Job Description: ***This position is a work from home opportunity and can be filled remotely anywhere within the country.** About this Role: The Inside Account Executive works in a high-volume sales environment utilizing a proven advanced sales strategy. Our new Kinetic sales processing technology is simple, easy to use, and helps capitalize on selling opportunities effectively and efficiently. Our Account Execs can thrive in our team environment, and we demand that you have fun at work. We provide the opportunity for significant earning potential in addition to career pathing designed to match your skillset. We offer a competitive base pay and high commission potential. What You'll Do: Make outbound calls in a fun sales center environment. Deliver customized solutions to new and existing customers. Update customer accounts through computer-based systems Willingness to gain and maintain product and service knowledge. Perform other duties as assigned. Do you have? This is a virtual/work from home position. Uniti requires employees working virtually to maintain a distraction-free workplace with sufficient highspeed internet of 25 MBPS or higher. Willingness to gain and maintain product and service knowledge. Desire for high commissions in addition to competitive base pay. Experience with cold calling. Perform other duties as assigned. High School diploma or equivalent and 1-2 years experience. College hours or a college degree may be substituted for some experience as deemed appropriate. Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies Our Benefits: - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan Job Details Job Family Sales Job Function BIS - Hybrid Outbound Pay Type Hourly Hiring Min Rate 16.55 USD Hiring Max Rate 23.18 USD

Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S.  Additional information about Kinetic is available at www.GoKinetic.com _________________________________________________________ ***This position is a work from home opportunity and can be filled remotely anywhere within the country.** About this Role: The Inside Account Executive works in a high-volume sales environment utilizing a proven advanced sales strategy. Our new Kinetic sales processing technology is simple, easy to use, and helps capitalize on selling opportunities effectively and efficiently. Our Account Execs can thrive in our team environment, and we demand that you have fun at work. We provide the opportunity for significant earning potential in addition to career pathing designed to match your skillset. We offer a competitive base pay and high commission potential. What You'll Do: - Make outbound calls in a fun sales center environment. - Deliver customized solutions to new and existing customers. - Update customer accounts through computer-based systems - Willingness to gain and maintain product and service knowledge. - Perform other duties as assigned. Do you have? - This is a virtual/work from home position. Uniti requires employees working virtually to maintain a distraction-free workplace with sufficient highspeed internet of 25 MBPS or higher. - Willingness to gain and maintain product and service knowledge. - Desire for high commissions in addition to competitive base pay. - Experience with cold calling. - Perform other duties as assigned. - High School diploma or equivalent and 1-2 years experience. College hours or a college degree may be substituted for some experience as deemed appropriate. Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies _________________________________________________________ Our Benefits: - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements. Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies. www.GoKinetic.com _________________________________________________________ About This Role: This position is responsible for providing support to Kinetic field technicians, customer care centers, and facility provisioning groups with new customer installs, assignment of facilities, order modifications or cancellations, service delivery troubleshooting, and proper record keeping of customers service records. ***This position can be filled remotely anywhere within the country.*** What You'll Do: - Handle inbound calls from Kinetic technicians in a call center environment - Access and update customer facility records - Handle two chat session interactions simultaneously - Research, assign and update facilities on customer accounts - Assist technicians with Installation orders, troubleshooting and testing them to ensure they are working correctly - Properly maintain facility records for customer accounts - Program voice services in multiple switch platforms - Assist technicians with order modifications and cancellations - Communicate technical and escalated issues to management Do You Have? - Ability to work flexible shifts and to adapt to changing work schedules, extended hours or weekends as required - Excellent attendance and punctuality - Detail orientation - Good verbal and written communication skills - Strong time management, organizational, and analytical skills - Ability to collaborate well with others - Ability to multi-task, problem solve and provide an excellent customer focused experience Even Better: - Working knowledge of MIROR, MetaSolv, DCRIS, CAMS, Neustar SOA, WINCare, BPMS, and TDM/VoIP switch platforms (DMS100, DMS10/CS1500, GTD5, DCO, EWSD, Metaswitch or Metaview Web) - Technically minded / strong attention to detail - Highly self-motivated/ability to work independently, innovative and works well under pressure - Learns new processes quickly and adapts well to system transformations or process updates Minimum Requirements: High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate. The compensation range for this position is from $18.12/hr - $22.40/hr. Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies _________________________________________________________ Our Benefits: - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements. Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses. _________________________________________________________ Position Summary The Manager – Contracts supports the Legal team by managing the end-to-end contract administration process for customer agreements and related orders. This role focuses on contract intake, preparation, review for compliance with approved costing and pricing, coordination of internal approvals, execution routing, and post-signature maintenance. The position is not a people leader and does not require negotiating agreements but will coordinate with internal stakeholders and escalate non-standard or higher-risk terms to the Deputy General Counsel and/or designated Legal counsel. Key Responsibilities - Serve as the Legal point of contact for customer contract intake and processing, ensuring requests are complete and routed appropriately. - Prepare, draft, and/or assemble customer contract documents using approved templates (e.g., MSAs, service orders/order forms, SOWs, NDAs, amendments, and related exhibits). - Review customer orders for adherence to company standards, required clauses, and internal policies; flag deviations and risks for Legal review and decisioning. - Coordinate internal review/approvals (e.g., Legal, Finance, Operations, Sales, as applicable) and track status through completion. - Manage execution workflows (signature packets, naming conventions, version control, signature platform processes, distribution of executed copies). - Maintain contract records in the contract repository/CLM system, ensuring accurate metadata, key dates, and document retention practices. - Support contract lifecycle needs post-execution, including: - help maintain and improve contracting tools and materials (templates, clause library, intake checklists, playbooks, and standard work instructions). - produce basic reporting as requested (e.g., volume, turnaround time, aging/backlog, upcoming renewals), - retrieving contract terms for internal teams, - tracking renewals/notice periods, - coordinating amendments/change requests, and - supporting audit or compliance requests related to customer agreements. Required Qualifications - Bachelor’s degree or equivalent practical experience. - 5+ years of experience in contracts administration, contract management, or a legal operations/contracts role supporting customer agreements. - Strong proficiency with Microsoft Word (track changes, formatting), PDF tools, and contract repositories/CLM systems. - Demonstrated ability to manage high-volume workflows with strong attention to detail, sound judgment, and confidentiality. - Clear written and verbal communication skills; ability to coordinate across Sales/Operations/Finance while maintaining Legal process discipline. Preferred Qualifications - Experience supporting customer contracts in a regulated or infrastructure/services environment (e.g., telecom, network services, technology, construction/services). - Familiarity with customer contract structures such as service orders/SOWs, SLAs, confidentiality, and data protection/security addenda (as an issue-spotter/escalator). - Experience with e-signature tools (e.g., DocuSign/Adobe Sign) and reporting/dashboarding. Core Competencies - Process and detail orientation; strong document control - Stakeholder coordination and responsiveness - Risk awareness and appropriate escalation - Organization, prioritization, and deadline management - Integrity and discretion with sensitive information Disclaimer This job description describes the general nature and level of work performed and is not an exhaustive list of all responsibilities. Duties may change based on business needs. _________________________________________________________ Our Benefits: - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements. Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.