Uniti

Role Description The Contracts Manager supports the Legal team by managing the end-to-end contract administration process for customer agreements and related orders. This role focuses on contract intake, preparation, review for compliance with approved costing and pricing, coordination of internal approvals, execution routing, and post-signature maintenance. The position is not a people leader and does not require negotiating agreements but will coordinate with internal stakeholders and escalate non-standard or higher-risk terms to the designated Legal counsel. What You'll Do: - Serve as the Legal point of contact for customer contract intake and processing, ensuring requests are complete and routed appropriately. - Prepare, draft, and/or assemble customer contract documents using approved templates (e.g., MSAs, service orders/order forms, SOWs, NDAs, amendments, and related exhibits). - Review customer orders for adherence to company standards, required clauses, and internal policies; flag deviations and risks for Legal review and decisioning. - Coordinate internal review/approvals (e.g., Legal, Finance, Operations, Sales, as applicable) and track status through completion. - Manage execution workflows (signature packets, naming conventions, version control, signature platform processes, distribution of executed copies). - Maintain contract records in the contract repository/CLM system, ensuring accurate metadata, key dates, and document retention practices. - Support contract lifecycle needs post-execution, including: - Help maintain and improve contracting tools and materials (templates, clause library, intake checklists, playbooks, and standard work instructions). - Produce basic reporting as requested (e.g., volume, turnaround time, aging/backlog, upcoming renewals). - Retrieve contract terms for internal teams. - Track renewals/notice periods. - Coordinate amendments/change requests. - Support audit or compliance requests related to customer agreements. Qualifications - Bachelor’s degree or equivalent practical experience. - 2+ years of experience in contracts administration, contract management, or a legal operations/contracts role supporting customer agreements. - Strong proficiency with Microsoft Word (track changes, formatting), PDF tools, and contract repositories/CLM systems. - Demonstrated ability to manage high-volume workflows with strong attention to detail, sound judgment, and confidentiality. - Clear written and verbal communication skills; ability to coordinate across Sales/Operations/Finance while maintaining Legal process discipline. - Process and detail orientation; strong document control. - Stakeholder coordination and responsiveness. - Risk awareness and appropriate escalation. - Organization, prioritization, and deadline management. - Integrity and discretion with sensitive information. Requirements - Experience supporting customer contracts in a regulated or infrastructure/services environment (e.g., telecom, network services, technology, construction/services). - Familiarity with customer contract structures such as service orders/SOWs, SLAs, confidentiality, and data protection/security addenda (as an issue-spotter/escalator). - Experience with e-signature tools (e.g., DocuSign/Adobe Sign) and reporting/dashboarding. Benefits - Medical, Dental, Vision Insurance Plans. - 401K Plan. - Health & Flexible Savings Account. - Life and AD&D, Spousal Life, Child Life Insurance Plans. - Educational Assistance Plan. Company Description Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

Role Description The Risk Management Liability Analyst serves as a key connection between Windstream employees, customers, and our Third-Party Claims Administrator (TPA). In this role, the analyst manages Third-Party Auto and General Liability claims involving physical damage and bodily injury, helping ensure each claim is handled thoroughly and efficiently. This position also plays an important part in internal investigations and partners closely with the TPA to drive claims toward timely, effective resolution. What You’ll Do: - Serve as the primary point of contact between Windstream employees, customers, and the Third-Party Claims Administrator. - Oversee and facilitate Third Party Liability Claims. - Train, review, and work with company field offices and TPA regarding data capture and meeting Windstream and TPA reporting requirements. - Assist with internal investigations related to claims and provide necessary documentation and information to the TPA. - Assist the TPA in concluding third-party claims effectively and efficiently. - Participate and help coordinate Claims Roundtables and Quarterly Third-Party Claims Reviews. - Support claim management team involving key performance indicators and increase Internal and External Net Promotor Scores. - Production and delivery of monthly reporting to Claim Manager with occasional presentations to the field, management, or executives as needed. - Ensure compliance with company policies and safety standards. - Back-up for monitoring risk management email inbox and other duties as assigned. Qualifications - College degree and 0-3 years of professional-level experience; or 4+ years of professional-level related experience; or an equivalent combination of education and professional level related experience. - Highly organized and proficient in time management skills. - Excellent speaking and communication skills. - Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Outlook) (Power BI and Tableau a plus). - Strong analytical and problem-solving skills. - Ability to work independently and manage multiple tasks effectively. - Detail-oriented with excellent organizational skills. - Willingness to travel occasionally up to 20%. Requirements - Experience in working with claim or risk management systems preferred. - Casualty license in claims handling preferred. - Familiarity with Third-Party claims administration processes. - Previous experience in a risk management role. - Will consider paralegal experience or relevant experience with litigation. Physical Tasks - Standing Occasionally: 0-33% - Walking Occasionally: 0-33% - Sitting and Stationary: Continuously: 67-100% - Bending: Occasionally: 0-33% - Crouching: Occasionally: 0-33% - Carrying: Occasionally: 0-33% - Reaching: Occasionally: 0-33% - Lifting - Lowering >1-15 lbs: Occasionally: 0-33% - Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% - Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100% - Near Vision: Continuously: 67-100% - Far Vision: Occasionally: 0-33% - Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance - Computer - Printer - Fax - Telephone - Basic Office Supplies - Copier Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description The Associate Director, IVR Strategy & Customer Automation, is responsible for leading the strategy, governance, and evolution of IVR and AI-driven customer interaction capabilities across the contact center experience. This leader will drive the modernization of customer self-service and automation capabilities across voice and related service channels. This role requires a strategic and forward-thinking leader with proven experience delivering conversational AI, intelligent automation, and customer experience transformation. The Associate Director will partner with operations, product, IT, digital, analytics, and vendor teams to identify opportunities, define priorities, implement solutions, and improve business and customer outcomes. The ideal candidate combines strong strategic vision with operational discipline and execution excellence. They will bring a clear understanding of emerging AI capabilities, customer journey design, and contact center operations, along with the leadership skills needed to drive measurable results. This position can be filled remotely anywhere within the country. What You’ll Do - Strategy & Roadmap - Develop and lead the strategy and roadmap for conversational AI, intelligent self-service, and customer automation capabilities. - Identify opportunities to improve customer interactions through AI-enabled experiences, intelligent routing, workflow automation, and enhanced self-service. - Align automation initiatives with business priorities, customer needs, operational goals, and enterprise technology strategy. - Solution Design & Implementation - Lead cross-functional efforts to design, develop, test, implement, and optimize conversational AI and customer automation solutions. - Translate business requirements and customer pain points into effective self-service experiences and automation strategies. - Oversee customer journey design elements such as conversation flows, intent handling, routing logic, escalation paths, and handoff to live agents. - Ensure strong implementation practices, including planning, testing, change management, deployment, and post-launch support. - Business Partnership & Customer Experience - Partner with contact center operations, IT, product, digital, customer experience, and analytics teams to support business priorities and improve service outcomes. - Use customer feedback, journey insights, operational performance data, and service trends to identify and prioritize improvement opportunities. - Ensure customer automation solutions are intuitive, effective, compliant, and aligned with broader customer experience goals. - Innovation & Emerging Technology - Stay current on market trends, emerging technologies, and best practices related to conversational AI, agentic AI, intelligent automation, and customer engagement platforms. - Evaluate new capabilities, tools, and partners that can enhance the customer experience and support business objectives. - Foster a culture of innovation, experimentation, and continuous improvement across customer automation initiatives. - Vendor & Platform Management - Manage relationships with vendors and partners supporting conversational AI, contact center automation, and related platforms. - Ensure vendors meet performance expectations related to service delivery, innovation, support, and platform reliability. - Coordinate platform enhancements, issue resolution, releases, and ongoing optimization efforts with internal and external stakeholders. - Establish clear governance, communication, and escalation processes across vendors and business partners. - Operational Excellence, Risk & Governance - Monitor performance of automation capabilities, including containment, routing effectiveness, experience quality, escalation patterns, and platform stability. - Establish governance processes and operational standards to support sustainable delivery and continuous improvement. - Ensure solutions comply with applicable privacy, security, regulatory, and customer data requirements. - Promote disciplined controls for performance monitoring, change management, and risk mitigation. - Leadership & Collaboration - Serve as a senior leader and subject matter expert for conversational AI strategy and customer automation. - Lead cross-functional collaboration across business, operations, technology, product, and vendor teams. - Communicate strategy, priorities, progress, and performance clearly to leadership and stakeholders. - Build alignment and momentum for automation initiatives across the organization. Qualifications - Bachelor’s degree in Business, Technology, Operations, Computer Science, Communications, or a related field. - 8–10+ years of progressive leadership experience in contact center technology, customer experience, conversational AI, intelligent automation, or related areas. - Proven experience leading strategy and execution for conversational AI, customer automation, or next-generation self-service capabilities. - Demonstrated success delivering complex, cross-functional initiatives involving business, operations, technology, and vendor teams. - Strong understanding of customer journeys, self-service design, conversation flows, routing logic, escalation strategies, and contact center operations. - Experience managing external vendors, platform partners, and support models in a complex environment. - Strong leadership, communication, collaboration, and change management skills. - Ability to balance strategic planning with operational execution in a fast-evolving environment. Requirements - Advanced knowledge contact center platforms (e.g., Nice, Genesys, Talkdesk). - Advanced experience with telephony systems, IVR, chat platforms, and web self-service tools. - Understanding of APIs, integrations, and cloud-based systems. - Intermediate experience with reporting and analytics tools. - Intermediate experience MS Office (Word, Excel, PowerPoint, Outlook, and Teams). Benefits - Medical, Dental, Vision Insurance Plans. - 401K Plan. - Health & Flexible Savings Account. - Life and AD&D, Spousal Life, Child Life Insurance Plans. - Educational Assistance Plan.

Role Description The Sales Engineer – Wholesale is responsible for providing technical sales support to the Wholesale organization and serving as a subject matter expert in the development and positioning of telecommunications solutions. This role partners closely with Sales and cross-functional teams to evaluate customer requirements, develop technically sound solutions, and support opportunities throughout the sales cycle. The incumbent will play a critical role in aligning customer business needs with Uniti’s network capabilities, products, and service offerings. This position requires a strong combination of technical expertise, customer engagement, solution design, and internal collaboration to support revenue growth and customer satisfaction. - Provide technical pre-sales support to the Wholesale Sales team throughout the sales process - Conduct discovery discussions with customers to assess technical requirements, service needs, and business objectives - Develop and recommend appropriate telecommunications solutions based on customer requirements and available network capabilities - Prepare and deliver technical presentations, solution overviews, and related customer-facing materials - Support the development of proposals, responses to requests for proposal (RFPs), and other technical sales documentation - Partner with internal teams, including Engineering, Operations, Service Delivery, Product, and other stakeholders, to validate solution feasibility and implementation requirements - Translate customer requirements into accurate technical designs and internal handoff documentation - Provide technical guidance related to Ethernet, transport, wavelength, dark fiber, and other wholesale telecommunications services - Assist in addressing technical questions, objections, and solution-related issues during the pre-sales cycle - Maintain current knowledge of Uniti’s network infrastructure, service offerings, and industry trends - Contribute to process improvements, documentation standards, and operational alignment across the Wholesale organization - Perform other duties as assigned Qualifications - Bachelor’s degree in Engineering, Telecommunications, Information Technology, or a related field, or an equivalent combination of education and relevant experience - Minimum of 3 years of experience in telecommunications, network engineering, sales engineering, or a related technical role - Demonstrated knowledge of telecommunications networks and services, including fiber-based infrastructure, Ethernet, transport, wavelength, and dark fiber solutions - Ability to interpret customer requirements and develop practical, technically sound solutions - Strong verbal, written, and presentation communication skills - Demonstrated ability to work effectively across multiple departments and manage competing priorities in a fast-paced environment - Proficiency in Microsoft Office applications and experience with CRM or other sales support systems Requirements - Experience supporting wholesale or carrier-focused telecommunications sales organizations - Familiarity with network design, service qualification, and implementation coordination - Experience preparing technical proposals and responding to customer bid requests - Knowledge of telecom industry standards, carrier operations, and infrastructure solutions Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description As a Channel Manager, you will lead the strategy and day-to-day operations of our channel partnerships. You will utilize a strong understanding of the telecommunications’ landscape to navigate both complex business relationships and the technical requirements for implementing channel partners. The Channel Manager seeks, qualifies, trains and manages sales agents to become consistent revenue producers for Uniti Solutions. The Channel Manager position is perfect for an ambitious, motivated leader with an entrepreneurial mindset, energy and confidence. What You’ll Do: - Manages channel sales agents to perform at a level of sales at or above quota - Carries a mid-level MMF sales quota - Meets with prospective candidates and qualifies them to become sales agents - Coaches and educates sales agents, face to face, regarding Uniti’s products, processes and procedures to improve their productivity and results - Attends sales calls with end users to qualify and present Uniti solutions - Collaborates with sales agents to qualify and strategize prospective Uniti sales opportunities - Collaborates with sales agents to provide complete and accurate sales packages - Interfaces with multiple departments to ensure delivery of services and ongoing sales agent and customer satisfaction - Prepares agent and customer sales proposals and is proficient in meeting sales profitability goals on a per deal basis - Establishes and maintains a strategy to expand and support the company's vision of serving as the platform of record for channel partners. Qualifications - 4 to 8 years of experience, co-selling (sell through model) with agents and partners & managing funnels and forecast effectively in this model. - 5+ years of new logo opportunity generation experience in a co-selling model in Cloud/SaaS/Managed services experience. - Experience developing agents to bring multi-tower solutions that include managed SDWAN/UCaaS/CCaaS/Security. - Demonstrated accountability of funnel progression & forecasting efforts managed through agents. - 5+ years of experience selling multi-tower solutions across industries like Retail/Retail like, Health care, financial, insurance, non-profit etc. - Experience selling cloud solutions like UCaaS and CCaaS, leading with assessment and solving business problems. - Sophisticated decision-making skills in resolving complex challenges involving trade-offs between revenue opportunities, resource availability, and overarching strategic objectives. - Effective communications skills, including the ability to work directly with executives at other companies with polish and professionalism. - Conflict resolution skills that can be well applied to solving channel conflicts. - Demonstrated ability and strong desire to operate in a team environment. - College Degree and 1-4 years professional level job related experience outside, direct sales experience; or 5-8 years professional level equivalent related experience; or equivalent combination of education and experience. This is a safety sensitive position. Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description Uniti Wholesale is seeking an experienced Wireless Business Manager (WBM) to support strategic wireless customer relationships and drive cross-functional coordination across various organizations. The Wireless Business Manager serves as the primary business relationship manager and customer advocate for an assigned wireless customer. The WBM is responsible for: - Developing strong customer relationships and supporting revenue growth opportunities. - Facilitating resolution of customer issues and maintaining awareness of contractual obligations. - Coordinating internal resources to support successful delivery of services. - Working closely with internal and external stakeholders to align business objectives and improve customer experience. - Identifying opportunities that contribute to customer retention and long-term growth. This position reports to the Head of Uniti Service Management. Qualifications - Bachelor’s degree in business, telecommunications, Information Systems, engineering, or a related field; equivalent industry experience may be considered in lieu of a degree. - Minimum of 5 years of experience in telecommunications, wireless, wholesale, customer account management, service management, operations, sales support, service delivery, or related customer-facing roles. - Experience working with wireless carriers such as Verizon, AT&T, or T-Mobile preferred. - Working knowledge of telecommunications networks, fiber-based services, Ethernet, transport services, and wireless backhaul solutions. - Experience managing customer relationships and coordinating activities across multiple internal organizations. - Experience reviewing and interpreting customer contracts, service orders, and business agreements. - Strong analytical and problem-solving skills with the ability to identify risks, opportunities, and operational improvements. - Experience supporting customer business reviews, executive presentations, and customer-facing meetings. - Strong organizational skills with the ability to manage multiple priorities and projects simultaneously. - Excellent verbal and written communication skills, including the ability to communicate effectively with customers, executives, and technical teams. - Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word. Requirements - Experience supporting large enterprise or wireless carrier customers. - Knowledge of wireless network architecture, cell site backhaul, fiber infrastructure, and telecommunications service delivery processes. - Experience with customer lifecycle management, customer retention initiatives, and revenue growth strategies. - Project management experience or certification is a plus. Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description The Major Customer Success Manager - Uniti is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Major Customer Success Manager assures us customers are satisfied with services and are realizing the value of their investment in Uniti. The role proactively engages customers to: - Provide product and feature updates - Help customers increase usage of product features - Facilitate product training - Identify opportunities to deepen and expand customer relationships based on real-time insights into customer needs The Major Customer Success Manager also orchestrates issue resolution on behalf of the customer and is often the primary point of contact working with other teams behind the scenes to deliver on the customer’s promise. Key aspects of the role include: - Proactively engage Elite and Enterprise accounts and develop compelling solution use-cases - Execute customer check-in schedules to ensure the right solutions are top of mind - Collaborate with Sales Executives on defining the strategy and vision for key customers - Build a deep understanding of customer needs and challenges and how Windstream's products can add value to the customer - Nurture and support customers through regular proactive engagement - Conduct regular customer check-ins to build trust, introduce products and features, intervene where there are issues, and consistently achieve high customer satisfaction - Articulate compelling product opportunities based on a deep real-time knowledge of the customer technical environment and unique issues - Initiate opportunities and partner closely with Sales to ensure the Sales Executive is appropriately positioning such opportunities to drive tangible business value for the customer - Partner with Elite Care and Service Delivery to prioritize issues - Address the root cause of problems to improve the customer experience - Monitor customer health indicators and build personal relationships with customer stakeholders to flag and preempt issues before they put the customer relationship at-risk - Partner with Access Ops teams to prioritize advanced access conversions - Build logical product progression perspectives to ensure high rates of migration to advanced access and uptake of strategic products - Increase customer awareness of the benefits of conversions and facilitate the customer journey through the migration process - Provide product training to customer users and address issues that limit the number of users while monitoring customer satisfaction - Deliver on core Customer Success business KPIs - Drive high feature adoption and product usage - Deliver against time-to-first value targets - Drive high customer health scores - Maximize customer lifetime value and consistently translate customer knowledge into opportunities to deepen and expand the customer relationship Qualifications - Customer relationship skills and a solution focus - Experience in expanding adoption at enterprise customers - Understanding of value drivers in recurring revenue business models - Understanding of the SD-WAN and UCaaS product suites and roadmap - Data and technology orientation - Technical ability to speak to customers - Cross-disciplinary collaboration skills Requirements - Bachelor’s degree and 9+ years professional level related experience or an equivalent combination of education and professional related experience - 3-4 years customer relationship management experience - Experience in the technology or telecom sectors - Track record of cross-disciplinary team collaboration, influencing and effective stakeholder management - Ability to build compelling product use cases - Ability to effectively resolve complexity and overcome roadblocks to achieve tangible outcomes Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description The Senior Accountant will be responsible for performing monthly accounting procedures related to the month end close process, reporting and reconciliations and will report to the Manager of Wholesale Revenue Accounting. This is a remote position. What You Will Do: - Prepare and/or review general ledger entries and reconciliations as required for a timely month-end close. - Prepare and present balance sheet and income statement results and associated analysis. - Prepare and analyze monthly balance sheet reconciliations, including resolution of outstanding items. - Assist in coordination of the internal and external audit process. - Assist in the documentation and monitoring of internal controls. Qualifications - Bachelor’s degree in accounting/Finance - Proficiency with MS Office (Excel, Outlook, Word, and PowerPoint) - Ability to take initiative, be inquisitive and have a solid understanding of accounting principles and internal controls - Strong interpersonal skills, and the ability to organize and prioritize work to meet deadlines. - Solid problem-solving skills and attention to detail. - Strong verbal and written communication skills. - Commitments to excellence and high standards. - Ability to be flexible and enthusiastic. Requirements - Experience in JD Edwards and Reports Now is desirable, but not required - CPA Certification Physical Tasks - Standing Occasionally: 0-33% - Walking Occasionally: 0-33% - Sitting and Stationary: Continuously: 67-100% - Bending: Occasionally: 0-33% - Crouching: Occasionally: 0-33% - Carrying: Occasionally: 0-33% - Reaching: Occasionally: 0-33% - Lifting -Lowering >1-15 lbs: Occasionally: 0-33% - Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% - Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100% - Near Vision: Continuously: 67-100% - Far Vision: Occasionally: 0-33% - Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance - Computer - Printer - Fax - Telephone - Basic Office Supplies - Copier Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description This position is responsible for providing support to Kinetic field technicians, customer care centers, and facility provisioning groups with new customer installs, assignment of facilities, order modifications or cancellations, service delivery troubleshooting, and proper record keeping of customers service records. This position can be filled remotely anywhere within the country. What You'll Do: - Handle inbound calls from Kinetic technicians in a call center environment - Access and update customer facility records - Handle two chat session interactions simultaneously - Research, assign and update facilities on customer accounts - Assist technicians with Installation orders, troubleshooting and testing them to ensure they are working correctly - Properly maintain facility records for customer accounts - Program voice services in multiple switch platforms - Assist technicians with order modifications and cancellations - Communicate technical and escalated issues to management Qualifications - Ability to work flexible shifts and to adapt to changing work schedules, extended hours or weekends as required - Excellent attendance and punctuality - Detail orientation - Good verbal and written communication skills - Strong time management, organizational, and analytical skills - Ability to collaborate well with others - Ability to multi-task, problem solve and provide an excellent customer focused experience Requirements - High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate. - Working knowledge of MIROR, MetaSolv, DCRIS, CAMS, Neustar SOA, WINCare, BPMS, and TDM/VoIP switch platforms (DMS100, DMS10/CS1500, GTD5, DCO, EWSD, Metaswitch or Metaview Web) - Technically minded / strong attention to detail - Highly self-motivated/ability to work independently, innovative and works well under pressure - Learns new processes quickly and adapts well to system transformations or process updates Physical Tasks - Sitting and Stationary: 67-100% - Carrying: Occasionally: 0-33% - Lifting-Lowering >1-15 lbs: Occasionally: 0-33% - Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% - Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100% - Near Vision: Continuously: 67-100% - Far Vision: Occasionally: 0-33% - Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance - Computer - Printer - Telephone - Basic Office Supplies Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description The Major Account Development Manager will focus on business development, by selling Uniti’s full suite of strategic products and services to mid-market and enterprise customers. Our goal is to increase wallet share, increase customer satisfaction with Uniti, reduce churn, and increase our customer base utilization of strategic next-gen services and grow with additional new logo acquisition. The Major Account Development Manager will leverage a full support ecosystem consisting of an Area Sales Director, Customer Success and Sales Engineering teams. - Develop and maintain a comprehensive understanding of Uniti’s sales process, products, and solutions to ensure customers are under contract with the most strategic product set. - Develop a deep understanding of a customer’s business, corporate priorities, and industry to effectively identify solutions that align with the customer’s strategy and needs. - Develop, own, and document the multi-faceted account plan and growth strategy for each customer; manage priorities and ecosystem partners to meet established milestones and achieve sales growth objectives. - Act with a sense of urgency and work in close partnership with the Customer Success organization to assure customer issues are resolved quickly. - Develop and implement plans to create additional opportunities to cross-sell and up-sell accounts and increase overall total customer spend. - Develop and implement plans to acquire new logos within a defined list of potential prospect accounts. - Manage a pipeline of opportunities in saleforce.com including generation of accurate forecasts and attainment of assigned quotas. - Participate in, and successfully complete, all required training; participate in team meetings and activities as required. Qualifications - Verifiable record of success in enterprise level sales, owning a customer base and driving full life cycle management of sales, conversions, and renewals. - Prior strategic account management and consultative sales experience selling multiple products and solutions to medium and large businesses. - Strong interpersonal skills, organization skills, time management skills, listening skills, presentation skills, verbal, and written communication skills. - Ability to confidently network, build rapport and develop trusted relationships over time to execute mid to long term account plans. - Excellent presentation skills and ability to speak with business professionals at all levels in an organization and across multiple lines of business. - Strong PC skills, including expertise in MS Office. - Experience in building account plans and leading customer business reviews (MBRs and QBRs). - Experience driving strategic consulting services into new accounts while consistently achieving or exceeding sales goals by generating and maintaining a qualified pipeline. Requirements - Strong business, financial and technical acumen with negotiation and closing proficiency. - Strong problem solving and analytical skills. - Working knowledge of selling cloud-based communications and data solutions. - Independent, stress tolerant, self-motivated, competitive, assertive, proactive, and results oriented able to work with minimum direction. - Adept at prospecting and using effective consultative selling practices. - Understands market dynamics including demographics. - Minimum Requirements: College degree or equivalent and 8+ years field sales experience directly related to job (outside, direct sales experience) or 12+ years job related field sales experience or an equivalent combination of education and job-related field sales experience required. Physical Tasks - Standing Occasionally: 0-33% - Walking Occasionally: 0-33% - Sitting and Stationary: Continuously: 67-100% - Bending: Occasionally: 0-33% - Crouching: Occasionally: 0-33% - Carrying: Occasionally: 0-33% - Reaching: Occasionally: 0-33% - Lifting - Lowering >1-15 lbs: Occasionally: 0-33% - Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% - Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100% - Near Vision: Continuously: 67-100% - Far Vision: Occasionally: 0-33% - Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance - Computer - Printer - Fax - Telephone - Basic Office Supplies - Copier Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan