Role Description The Patient Success Senior Manager (PSM) plays a critical role in driving patient retention, satisfaction, and lifetime value across the enterprise of Great Expressions Dental Centers (GEDC). This role bridges clinical, operational, training and education, and marketing teams to ensure every patient receives a seamless, personalized, and proactive care experience. The PSM will design systems and methodologies that operationalize our patient promise, including standardized SOPs and KPIs that are cascaded, monitored, and improved through every tier of the organization. With these systems and processes in place, the individual will be responsible for: - Leading, executing, implementing, analyzing, reporting, and evaluating targeted patient experience improvement initiatives. - Leading a team of outbound agents to facilitate engagement, customer service auditing, and continuous improvement of the patient journey touchpoints. - Leveraging data and technology to improve patient recall, treatment acceptance, and engagement—turning one-time visits into lifelong relationships. This can be a remote position; however, the ideal candidate will reside in the Eastern Time Zone (EST) and be located in a state where Great Expressions Dental Centers has a regional office. This will help ensure effective collaboration with our teams, alignment with business hours, and the ability to attend occasional in-person meetings or events as needed. Supervisory Responsibilities - Maintains staff by recruiting, selecting, orientating and training team members and developing personal growth. - Delivers performance feedback and reviews in a timely manner and distributes compensation adjustments according to company standards and policies. - Coaches and disciplines Team Members in a timely manner when needed. - Manages timecards to ensure correct payments and PTO banks are maintained. Duties & Responsibilities Patient Experience & Retention - Serve as the primary champion for patient experience across assigned practices, ensuring service standards are met or exceeded at every touchpoint. - Develop and monitor patient journey maps from first contact to post-treatment follow-up. - Oversee patient recall programs (hygiene, ortho, specialty) to meet or exceed retention benchmarks. - Resolve escalated patient concerns quickly and professionally, aligning with clinical leadership when needed. Operational Excellence - Analyze KPI dashboards for patient satisfaction scores, treatment acceptance rates, no-show/cancellation rates, and retention metrics. - Collaborate with patient coordinators and office management teams to optimize outbound/inbound patient communication scripts and workflows. - Partner with practice managers to improve call answer rate, call resolution, scheduling efficiency, financial discussions, and patient follow-up processes. Improvement Initiatives - Identify priority focus areas and recommend to GEDC leadership key strategies with potential to improve the patient experience and survey results. - Facilitate a process for defining approaches that can be effectively deployed to influence the patient experience. - Set goals, objectives, timelines and accountabilities for initiatives. - Maintain team charters, project plans, progress reports and other records. - Lead a process for communicating about practices that will enable local teams to define, launch and evaluate enduring initiatives to improve the patient experience in their area. - Influence accountability through the dissemination of targeted reports, focused action plans and the validation of competency related to caregivers and staff behaviors. - Prepare and present both oral and written reports and presentations to stakeholders and leadership related to patient experience projects, initiatives and progress in achieving goals. Team Coaching & Development - Provide training and resources to front desk and treatment coordinator teams on patient communication, financial presentation, and service recovery. - Share best practices across practices to ensure consistent, high-quality patient experience. Technology & Reporting - Use practice management software, phone systems, patient engagement platforms, and analytics tools to track and report performance. - Provide weekly/monthly summaries with actionable recommendations to operational leadership. Qualifications - Bachelor’s degree in business, healthcare administration, or related field preferred; equivalent experience accepted. - 3–5 years in dental, healthcare, or patient experience management; DSO/multi-site experience preferred. - Proven ability to train, coach, and inspire teams. - Familiarity with dental practice management software, and patient engagement platforms. - Exceptional interpersonal and communication skills. - Strong data analysis and problem-solving capabilities. Company Description Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.

Role Description Uniti Wholesale is seeking an experienced Wireless Business Manager (WBM) to support strategic wireless customer relationships and drive cross-functional coordination across various organizations. The Wireless Business Manager serves as the primary business relationship manager and customer advocate for an assigned wireless customer. The WBM is responsible for: - Developing strong customer relationships and supporting revenue growth opportunities. - Facilitating resolution of customer issues and maintaining awareness of contractual obligations. - Coordinating internal resources to support successful delivery of services. - Working closely with internal and external stakeholders to align business objectives and improve customer experience. - Identifying opportunities that contribute to customer retention and long-term growth. This position reports to the Head of Uniti Service Management. Qualifications - Bachelor’s degree in business, telecommunications, Information Systems, engineering, or a related field; equivalent industry experience may be considered in lieu of a degree. - Minimum of 5 years of experience in telecommunications, wireless, wholesale, customer account management, service management, operations, sales support, service delivery, or related customer-facing roles. - Experience working with wireless carriers such as Verizon, AT&T, or T-Mobile preferred. - Working knowledge of telecommunications networks, fiber-based services, Ethernet, transport services, and wireless backhaul solutions. - Experience managing customer relationships and coordinating activities across multiple internal organizations. - Experience reviewing and interpreting customer contracts, service orders, and business agreements. - Strong analytical and problem-solving skills with the ability to identify risks, opportunities, and operational improvements. - Experience supporting customer business reviews, executive presentations, and customer-facing meetings. - Strong organizational skills with the ability to manage multiple priorities and projects simultaneously. - Excellent verbal and written communication skills, including the ability to communicate effectively with customers, executives, and technical teams. - Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word. Requirements - Experience supporting large enterprise or wireless carrier customers. - Knowledge of wireless network architecture, cell site backhaul, fiber infrastructure, and telecommunications service delivery processes. - Experience with customer lifecycle management, customer retention initiatives, and revenue growth strategies. - Project management experience or certification is a plus. Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description As a Regional Sales Manager, you will have a direct sales responsibility to your customers in the Pulp and Paper Industry. You are expected to: - Cultivate and nurture strong relationships with existing and prospective customers to reach the sales targets. - Utilize thorough market research to identify business opportunities and stay abreast of industry trends and competitive activities. - Collaborate seamlessly with cross-functional teams to deliver top-notch technical support and customized solutions that meet and exceed customer expectations. - Provide regular reports on sales activities, and bring market insights and customer feedback to our product group and R&D to develop our industry-specific winning concepts further. Qualifications - Extensive background and proven experience in the Pulp and Paper Industry. - Strong sales mindset and capability to work with customers on many levels. - Seasoned in working within a matrix organization, displaying exceptional adaptability and the capability to excel in an independent sales role. - Exceptional communication and interpersonal skills. - Willingness to travel within the designated territory, with occasional support provided to other areas as required. - This position requires a valid driver’s license. Requirements - Delivering competitive technologies and services is what we do best. - We continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people. Benefits - A challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. - A generous wage and benefits package that includes a company-funded registered pension plan.

Role Description We are looking for a Gypsy and Traveller Service Manager to join our dedicated Housing Team. This role is an opportunity to make a real difference in our vibrant and diverse city. - Manage the Gypsy and Traveller Service, including permanent sites, temporary sites and encampments. - Work with stakeholders to generate a network of partnership activity that supports, encourages and enables the communities to thrive. - Ensure the service provided is effective, efficient and inclusive, with rights and responsibilities of both the community and the Council being clearly identified. - Work with colleagues to proactively improve the physical environment, review all policies and procedures and generate a context of mutual trust between the Council and our Gypsy and Traveller communities. Benefits - Salary PO4 up to £49,282 - An excellent work-life balance - A supportive, collaborative, working culture - The chance to make a measurable difference to the lives of people in Bradford Company Description Bradford isn't just a great place to work - it's a place to make a real impact. As one of the UK's most diverse, youngest, ambitious and fast-evolving cities, Bradford offers a professional landscape that is as challenging as it is rewarding. This is the kind of environment where colleagues don't just apply policy - they shape it. Bradford gives you the platform to influence departmental direction, drive improvement, and leave a legacy of safer, healthier communities.