Role Description We're looking for an experienced Strategic Client Growth Manager to own the success, retention, and expansion of our most valuable customer relationships. This is more than a traditional Customer Success role. You'll serve as a trusted advisor to key clients, helping them maximize the value of our services while proactively addressing challenges before they become problems. You'll also play a leadership role by mentoring Customer Success team members, refining retention strategies, and helping build scalable processes that improve customer outcomes across the organization. If you enjoy solving business challenges, building lasting relationships, and developing high-performing teams, this is an opportunity to make a significant impact within a fast-growing company. Qualifications - Five or more years of experience in Customer Success, Client Management, Account Management, Customer Retention, or consultative Sales. - Demonstrated success retaining clients while expanding existing business relationships. - Strong business acumen with exceptional relationship-building and consultative communication skills. - Experience working directly with executive-level decision makers and strategic accounts. - Proven ability to mentor, develop, and elevate customer-facing professionals. - Analytical mindset with experience using customer metrics and KPIs to drive business decisions. - Comfortable working within CRM platforms and customer success technologies. - Outstanding written, verbal, and presentation skills. - Excellent organizational and prioritization abilities in a fast-paced environment. - Previous experience working with Real Estate Investors or within the real estate investing industry is strongly preferred. Requirements - Serve as the primary relationship manager for strategic and high-value customer accounts. - Build individualized account strategies that improve customer outcomes and strengthen long-term partnerships. - Identify potential churn risks early and develop action plans that increase customer retention. - Lead conversations with executive stakeholders to ensure continued alignment and value realization. - Resolve complex customer concerns and act as the escalation point for sensitive client situations. - Discover opportunities to increase account value through additional products, services, and strategic recommendations. - Partner closely with Sales, Customer Success, and Leadership to create a seamless customer experience. - Coach Customer Success Managers on communication, negotiation, account strategy, and customer engagement best practices. - Evaluate retention trends, customer feedback, and performance metrics to recommend improvements across the customer lifecycle. - Track key performance indicators including customer health, retention rates, expansion revenue, and overall client satisfaction while providing regular business updates to leadership. Benefits - $96,000 Base - Monthly performance incentive of $4,000 - On-Target Earnings based on $4k incentive: $144,000 annually - Top performers regularly exceed $180,000 annually - Fully remote work environment - Comprehensive onboarding and ongoing professional development - Employer-paid Medical, Dental, and Vision insurance - 401(k) with company matching - Clear opportunities for career advancement - Collaborative leadership team committed to employee growth - Incentives tied to customer retention, revenue growth, and client satisfaction

• Act as the primary point of contact for a portfolio of enterprise client accounts. • Manage day-to-day client relationships, requests, and ongoing communications. • Handle escalations and disputes (notice periods, conduct issues, client concerns) with sound judgement and professionalism. • Manage client communication regarding billing, service delivery, account performance, and operational updates. • Coordinate closely with Payroll, Talent Success, Recruitment, and Operations teams. • Proactively monitor client health, identifying risks before they become larger issues. • Build trusted client relationships so potential issues are surfaced early and resolved quickly. • Ensure an excellent customer experience while balancing client and internal business needs.

Title: Group Director, Client Partner Location: United States time type Full time job requisition id R26_454 Job Description: Who we are: Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste-the biggest growth killer of all-and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste. We support 100% remote work for this role! We'd love to hear from you if: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. As a Group Director, Client Partner, you will own senior client relationships and business outcomes across a defined portfolio, designing multi‑year growth strategies and leading client touchpoints that move decisions to action. You'll translate platform, competitive, and Bliss Point insights into executive‑ready choices, orchestrate cross‑channel strategy with clear measurement, and set the standards and rhythms your leaders use day‑to‑day. You'll nurture resilient C‑level relationships, reduce churn risk through formal account reviews and playbooks, and serve as a key leader in marquee pursuits. You'll develop leaders, institutionalize product‑first and measurement‑led practices, and partner with centralized Ops/Finance to achieve delivery quality and financial discipline-so you can stay focused on client success and growth. Key Responsibilities Client‑Centric - Design and socialize multi‑year growth strategies across your portfolio; align executives on ambition, investment, and a practical change roadmap, resolving competing incentives and complex politics along the way. - Nurture trusted, resilient relationships across the stakeholder system (including C‑suite); lead strategic client touchpoints and formal cross‑functional account reviews that turn insight into decisions, analyze churn drivers, and implement preventive actions. - Oversee and elevate integrated planning across multiple accounts so plans are consistent, strategic, and aligned to business and portfolio objectives; standardize planning frameworks (audience strategy, channel mix, investment scenarios, pacing) and engage Strategic Planning for cross‑brand/multi‑market, long‑lead inventory, or complex governance needs. - Review, strengthen, and pressure‑test Director‑level plans - fine‑tune investment levels, channel roles, forecasting assumptions, and trade‑offs - and partner closely with Analytics/Econometrics, Channel teams, and Creative to ensure feasibility and measurement alignment. - Lead or co‑present senior‑level planning presentations and major pitches with Biz Dev and your VP, shaping the story, solution, and value proposition so they are clear, defensible, and aligned with leadership expectations. Product‑Led - Evangelize the Bliss Point App Suite and a product‑first operating model; set portfolio adoption, quality, and usage standards tied to retention, cross‑sell, and efficiency. - Operate the feedback loop with Product: consolidate client needs, prioritize systemic issues, sponsor automation/operating model improvements that free capacity for higher‑value work, and influence the roadmap with your VP and Product leaders. - Coach leaders to use App Suite insights in executive conversations; institutionalize narrative quality (what, so what, now what) across teams. Data & Measurement‑Driven - Challenge and evolve measurement approaches (e.g., MMM, incrementality, attribution) across your clients; align executives on investment cases, risk/return profiles, and clear success thresholds. - Make analytics and planning readable and repeatable across accounts: set consistent goals by objective, a shared cadence for readouts, and simple documentation of assumptions, risks, and decisions so insights lead to concrete next actions. - Oversee high‑severity data and measurement escalations; ensure strong QA governance; partner with Analytics/Econometrics leadership to advance methods and upskill leaders. The Tinuiti Way - Maintain expert-level knowledge of relevant commerce media platforms, proactively educating clients and internal colleagues on updates and benefits. - Apply expert‑level, measurement‑guided strategy across channels (including owned/earned), orchestrating interdependencies to optimize the holistic mix; integrate strategy, product, and measurement into a single, accessible narrative. - Exemplify innovative thought leadership within your vertical/channel and the broader commerce media landscape, advancing agency best practices and contributing insights internally and externally. - Lead client education initiatives to elevate measurement, product, and channel literacy; set portfolio‑wide best practices leaders can apply. - Use inventory/economic models across channels to guide executive trade‑offs (e.g., scale vs. efficiency) and prioritize strategic bets. Owner Mindset - Proactively assess and diagnose omnichannel opportunities for improvement. - Evangelize meritocracy and accountability; build a high‑trust leadership culture that performs through ambiguity and change. - Shape cross‑sell and portfolio growth strategy; lead strategic pursuits; sponsor transformational initiatives (e.g., migration to new measurement frameworks, operating model shifts) that improve client and business outcomes. - Build durable partnerships with Product, Analytics, Finance, and I&G to remove systemic friction and accelerate impact; partner with centralized Ops/Finance for delivery quality, pricing/SOW accuracy, staffing/capacity alignment, and forecast reliability. People Leader - Build and scale a strong leadership bench; ensure succession readiness and sustained engagement. - Hold senior leaders accountable to performance, values, and strategic people development; lead complex change and maintain clarity through ambiguity. - Shape and reinforce a leadership culture that values trust, clarity, and ownership; represent the talent strategy in senior forums and influence org‑wide leadership practices. - Instill a product‑led mindset in teams; hold leaders accountable for implementation, stewardship, and adoption. Ways of working and values - Greatness attracts Greatness: Raise the craft standard, seek feedback, and embrace technology/AI. - Clients grow, we grow: Anchor decisions in business outcomes with innovation, precision, and proof. - Culture of ownership: Act with speed, reduce waste, and own results end‑to‑end. Professional & Technical Qualifications - Experience: 12+ years leading multi‑million‑dollar client engagements in performance marketing; repeated success driving growth and efficiency at enterprise scale. - 6+ years people leadership (managing managers and ICs): hiring, coaching, performance management, and succession planning. - Executive relationship leadership and change management; expert communication and expectation‑setting; adept at complex alignment. - Cross‑channel literacy (Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, Creative) with strong measurement acumen (forecasting, KPI trees, MMM/incrementality literacy). - Bliss Point fluency (or similar custom reporting platforms): translate MMM/Incrementality/Forecasting/Brand/Creative Insights into investment and testing decisions; partner effectively with Product/Analytics. - Financial fluency via partnership: able to read/interpret margin/utilization, pricing constructs, staffing/capacity signals, and forecasts; holds Ops/Finance accountable for excellence (without executing those tasks). - Education/certifications: BA/BS required; advanced degree preferred or equivalent experience; public speaking/thought leadership a plus. KPIs - Client Outcomes: retention and satisfaction; efficiency and revenue growth; validated reallocations informed by Bliss Point. - Growth: expansion/cross‑sell influenced/won; leadership on strategic pursuits. - Product & measurement adoption: App Suite usage/quality tied to decisions; adoption of measurement standards and decision rituals. - Risk reduction: churn driver detection and mitigation; portfolio resilience indicators. - Data/ops quality: strong QA governance; time‑to‑resolution on high‑severity issues; prevention of recurrence (via partnerships with Ops/Product/Analytics). - People outcomes: engagement/retention of critical roles; manager bench strength; capability growth and succession readiness. - Integrated impact: measurable lift from cross‑channel plans (The Tinuiti Way). The hiring salary range for this role is $150,000 - $145,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus. Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq. FLSA Classification: Exempt We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Benefits: Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That's why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year. Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts Retirement: Match up to 4% of your contributions at 100% Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child. Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Title: Sr. Client Partner Location: Amsterdam, NL Job Description: - Sales - Regular About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. As a Sr. Client Partner at Pinterest, you’ll play a pivotal role in building trusted, long-term partnerships with our NL clients. Supporting them in creating value on the only platform intentionally designed to be positive and inspiring. You will define, launch, and drive strategic initiatives, operationalizing a vision that deepens relationships and delivers measurable business results. We’re seeking an exceptional candidate with a proven track record in advertising and media, a talent for building strong connections, and a passion for solving complex, ambiguous challenges. Your ability to communicate with clarity and influence stakeholders, both internally and external, will be key. With Pinterest’s advertising business thriving and our user base expanding, your leadership can help reinforce our position as the platform where brands and people connect for good, powering growth for our business and our partners. What you’ll do: - Retain, grow and diversify the value delivered to our partners, ultimately growing Pinterest revenue as a result. - Coordinate negotiations with partners to create joint business plans, learning agendas and have deep understanding of partners' business and media objectives. Responsible for stakeholder management, decision maker relationships. Arrange regular meetings with partners to discuss their requirements, learn about their objectives and remove roadblocks for partners. - Orchestrate internal support for the client and agency to solve high level strategic challenges, from measurement to creative and technical integration to deliver consistent goals and objectives of the partners on a day to day. - Track, analyze, and communicate key quantitative metrics and business trends internally and to partners. - Specifically own the “why” Pinterest conversation with advertisers to influence the way they think about the platform’s role in their overarching media mix. - Present tailored digital media strategies to partners that address their specific marketing needs and align with their business goals. Have a deep understanding of partners’ business goals and turn data into compelling stories through actionable insights to help them succeed. Leverage knowledge of the broader digital and advertising landscape, competitive platforms, and industry landscape to provide insights. - Apply knowledge of customer goals and joint strategy to increase ad investment. Secure and grow revenue for Pinterest through proactive planning, pitching, deal negotiations, and upselling. Unlock new lines of revenue by navigating across multiple lines of business, marketing objectives, regions. Influence and secure budget allocation from Search, Social, Brand, Video, Agency and other relevant teams. What we’re looking for: - Extensive experience in marketing/advertising/digital, with specific technical acumen media, search, data and measurement. - Established industry relationships and experience working with executive level business and marketing leaders within client organizations. - Proven track record of exceeding revenue goals. - Ability to translate partner value across various levels, such as executive, operational, creative, media, and analytics teams. - Strong team player and ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of operational rigor, digital acumen, and business excellence. - Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product/platform knowledge. - This role is based in Amsterdam. - Bachelor’s/Master’s degree in a relevant field such as marketing or equivalent experience. Relocation Statement: - This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement: - We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. - This role will need to be in the office for in-person collaboration 1-2 times per week and therefore needs to be in a commutable distance from one of our offices. #LI-HYBRID #LI-PS1 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. Location based applicants €72.645—€134.394 EUR Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support. By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.