• Define and own the end-to-end architecture for web and mobile applications, including front-end, back-end, integration, and infrastructure layers. • Translate business and product requirements into scalable, secure, and maintainable technical architectures. • Partner with UX/UI designers to ensure architectural decisions support seamless, intuitive, and accessible user experiences. • Establish architectural standards, design patterns, and best practices across web and mobile platforms. • Lead technology evaluations and make build-vs-buy recommendations for frameworks, tools, and platforms. • Provide technical leadership and mentorship to development teams, ensuring high-quality, consistent implementation of architectural designs. • Collaborate with cross-functional stakeholders (Product, Engineering, QA, DevOps, Design) to align technical solutions with business goals. • Conduct architecture reviews, performance audits, and risk assessments across projects. • Drive adoption of modern development practices (microservices, API-first design, responsive/adaptive design, CI/CD, cloud-native architecture). • Ensure solutions meet requirements for performance, scalability, security, accessibility, and cross-device/browser compatibility. • Stay current with emerging trends in web, mobile, and UX technologies, and proactively recommend improvements. • Support pre-sales, client presentations, or stakeholder discussions with architectural vision and technical thought leadership.

• Lead client discovery, architecture workshops, and solution design across observability, telemetry, reliability, and operational intelligence initiatives. • Design enterprise observability architectures spanning monitoring, logging, metrics, tracing, telemetry pipelines, alerting, event correlation, service visibility, and platform integrations. • Define scalable standards for telemetry onboarding, naming, tagging, RBAC, service ownership, dashboards, alert governance, runbooks, and operational handoff. • Advise on telemetry governance, including data quality, retention, access control, sampling, cardinality, and cost optimization. • Lead modernization initiatives including tool rationalization, dashboard and alert rationalization, telemetry strategy, and migration from legacy monitoring platforms. • Guide SRE practices including SLIs, SLOs, error budgets, production readiness, and incident response maturity. • Design integration patterns across ITSM, CMDB, event management, and automation platforms. • Support pursuits by shaping solution strategy, validating scope, informing estimates, and building client-facing technical narratives. • Serve as a senior escalation point and provide architecture governance during delivery. • Build reusable reference architectures, playbooks, and accelerators while mentoring architects, consultants, and offshore teams.

• Design, develop, and customize Microsoft Dynamics 365 Customer Engagement (CE) applications to meet complex business requirements across Sales, Customer Service, Marketing, Field Service, and Project Service modules. • Develop custom Plug-ins, Custom Workflow Activities, Custom APIs, JavaScript, HTML Web Resources, Business Rules, Ribbon Customizations, and Command Bar extensions using C# and .NET. • Build and customize Model-Driven Apps, Canvas Apps, Power Pages, and Custom Pages using Microsoft Power Platform. • Develop reusable Power Automate flows to automate business processes, approvals, notifications, and integrations with external systems. • Implement PCF (PowerApps Component Framework) controls to enhance user experience and extend Dynamics 365 functionality. • Design and implement integrations between Dynamics 365 CE and external applications using REST APIs, Web API, Azure Functions, Azure Logic Apps, Azure API Management, and Custom APIs. • Develop Azure-based integration services to support real-time and asynchronous communication between enterprise applications. • Create and maintained Dataverse tables, relationships, security roles, business process flows, and system configurations. • Customize forms, views, dashboards, site maps, and security models to improve usability and support business operations. • Configured and implemented Omnichannel for Customer Service, Unified Routing, and customer engagement solutions. • Integrate Genesys Cloud and other third-party applications with Dynamics 365 to enable omnichannel customer interactions. • Implement AI-powered capabilities using Microsoft Copilot, Power Virtual Agents, and Azure AI to improve productivity, automate customer interactions, and enhance user experience. • Develop and consumed Custom APIs, Web APIs, and external services for seamless enterprise integrations. • Create SSRS reports and FetchXML reports to support operational and business reporting requirements. • Manage solution deployments, version control, and release activities using Azure DevOps and Power Platform Pipelines. • Participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives. • Analyze business requirements and prepared technical design documents, effort estimates, and implementation plans. • Develop proof-of-concept (POC) solutions to evaluate new Microsoft technologies, Power Platform features, and AI capabilities. • Perform code reviews, unit testing, integration testing, and production support while ensuring adherence to coding standards and best practices. • Investigate and resolved production issues by performing root cause analysis and implementing long-term solutions. • Optimize application performance through efficient plugin design, query optimization, and best practices for Dataverse development. • Collaborate with business analysts, QA teams, solution architects, and stakeholders to deliver scalable, high-quality CRM solutions. • Mentore junior developers by providing technical guidance, conducting code reviews, and sharing Dynamics 365 and Power Platform best practices • Prepare technical documentation, deployment guides, knowledge transfer documents, and support documentation for ongoing maintenance and future enhancements

Role Description We are looking for a Data Architect to help us support our continued growth. The Data Architect is responsible for leading aspects of our data practice and owning the overall data architecture for client projects as well as recommending best practices based on client needs. The Data Architect facilitates discovery sessions to understand client business, applications, and data and translates findings into technical requirements supported by a documented design. They provide input and communication to project and client team members in order to build the foundation as a trusted partner. They lead the implementation team through all phases of the life cycle; including design, build, test, deploy, and maintenance. Qualifications - Understanding of data and architecture oriented tools and platforms (examples below): - Platforms: Salesforce (all clouds), Heroku, Google Cloud, AWS, Azure - Reporting: Tableau, Tableau Prep, CRM Analytics, PowerBI - Integration: Tibco Cloud Integration, MuleSoft, Jitterbit, Boomi, Informatica - API Management: Tibco Mashery, Google APIgee, MuleSoft - Quality: DemandTools, Plauti - Enrichment: D&B, ZoomInfo, Wealth Engine, Populi - Back-Up: OwnBackUp - Security: Salesforce Shield, Okta, Active Directory, SAML, OAuth2, JWT - Testing: Selenium, Provar, Postman, SOAP UI - Metadata Management/Deployment: Copado, GearSet, Flosum, SFDX, GitHub - 2+ years sourcing Business Intelligence solutions from Salesforce - 4+ years of data migration experience from complex enterprise systems and preferably to Salesforce - 6+ years experience in a Senior Consultant (or equivalent seniority) - Knowledgeable at implementing common enterprise integration patterns, including ETL, batch, event, pub/sub, etc. - Knowledgeable at API Management, especially with REST standards, including implementation of developer portals, API monitoring, OAS/Swagger specifications - Learn client business processes and relate to source data to help discover data to answer business questions. - Ability to adapt to a fast-paced, ever-changing environment and manage multiple projects simultaneously - Expertise of relational database design, logical data modeling, data warehousing, and relational database management systems. - Experience on the top RDBMS systems (SQL Server, Oracle, PostgreSQL, MySQL) - Experience in using design tools (i.e. LucidChart, Visio, ERwin, etc.) for ERDs and other deliverables - Experience in tool implementation to support governance policies, such as Salesforce Shield or Fairwarning - Ability to provide input to client security questionnaires and audits during the sales evaluation process. - Awareness of industry specific data integration standards such as EDI, HL7, FIHR, etc. - Hands-on expertise in SQL, SOQL, SOSL and SAQL query languages - Must have full-time permanent US work authorization Requirements - Bachelor’s Degree preferred, or equivalent experience - Tableau Certifications (Desktop Specialist, Desktop Certified Associate or Tableau Certified Associate Consultant) - Salesforce Certifications - Mulesoft Certifications (Dev, Platform Architect) - Other integration (Tibco, Boomi, Informatica, Jitterbit) or IaaS certifications (i.e. AWS, GCP, Azure) - Programming skills in a language appropriate for data wrangling (i.e. Javascript, Python, R, SAS, C#, etc.) - Web application development experience - Must have full-time permanent US work authorization Benefits - Flexible working hours with an emphasis on a life-work balance (in that order!) - Remote flexible work; “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events - Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company