Conduent

• Focuses primarily on large and complicated deals based on Total Contract value and strategic priority for the Line of Business (LOB). • Assigned for Request for Proposal (RFP) and digital based proposal which require intimate knowledge and details within complex bidding processes in which the levels for commercial deals. • Supports activities to help close potential sales opportunities. • Identifies key personnel, corporate references, critical partners and subcontractors, and all proposal support resources necessary. • Partners with Contracts for all contractual term reviews and escalate as necessary. • Collaborates with solution architects to ensure solution meets requirements. • Engineers solutions tailored to client specifications. • Collects, documents and validates all required costs from Operations, IT, HR, etc. • Creates financial models to represent the potential opportunity to the business. • Assesses legal and contractual requirements. • Ensures all internal sign-offs and approvals occur throughout various phases from qualification to signature stage. • Leads through subordinate managers. • Executes business plans and may contribute to the development of area strategy. • Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment.

Role Description As a Pharmaceutical Inside Sales Representative at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions. - Must be able to place inside sales calls to HCPS for Neurology products on behalf of our pharmaceutical client via telephone, e-mail, and chat. - Must be in compliance with all reporting requirements for adverse events, product quality complaints, and patient privacy (HIPAA/data privacy). - Must have the ability to manage assigned targets/territories and achieve program goals. - Must be able to utilize gatekeeping skills to reach appropriate targets and provide engaging dialogue for assigned products. - Must be able to handle all calls according to client specifications including but not limited to using computer systems, manual documentation, and training resources. - Executes pro-active acquisition activities, using a limited set of guidelines and under supervision in order to sell or promote client business products/services. - Identifies customer requirements and matches it with product and service offerings or tailors the products towards the customer requirement. - Provides customer with appropriate product and service information including legally required information and informs the customer about the process. - Inputs all necessary information from customer to update database. Qualifications - Have a High School Diploma, or equivalent. - Be able to successfully pass a criminal background check. - Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately. - Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175). - Must have the ability to connect with an ethernet cable to a modem/router. - Live in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY. Requirements - Join a rapidly growing organization that can support your career goals. Benefits - Paid Training. - Career Growth Opportunities. - Full Benefit Options. - Great Work Environment. - The chance to make a real impact on the travel experience.

• Designing, developing and providing support for entire software development life cycle for child supports systems • Work collaboratively with other members of the project team to ensure timely delivery of high-quality delivery enterprise applications • Plan and estimate development work needed to implement assigned tasks • Transform requirements into working, maintainable enterprise-level solutions • Perform detailed application design as appropriate • Provide leadership to other team members to deliver high quality systems on schedule • Ability to coordinate and work on production issues • Ability to work with Production Support teams to ensure questions and answers are clear and concise.

• Manage, optimize, and secure enterprise data systems. • Install, configure, and maintain Oracle, SQL Server, and other DB platforms (MySQL, PostgreSQL, etc.). • Perform upgrades, patches, and migrations across environments. • Monitor database performance and implement tuning strategies. • Implement and maintain database security policies, user access controls, and encryption standards. • Ensure compliance with regulatory requirements (e.g., GDPR, HIPAA, SOX). • Design and manage backup/recovery strategies. • Perform disaster recovery planning and testing. • Analyze query performance and optimize SQL code. • Configure indexing, partitioning, and caching strategies. • Work closely with developers to design efficient schemas and queries. • Provide production support and troubleshoot database issues. • Document processes, standards, and best practices.

Role Description The Eligibility Review Specialist reports directly to the EL Review Supervisor, ensuring elements of the Quality Assurance Plan are carried out and contractually required performance requirements are maintained. The role involves performing quality assurance reviews on Call Center calls and various aspects of the business, based on the approved Quality Assurance (QA) Plan and QA policies and procedures. - Review eligibility cases meeting all production and quality goals. - Maintain technical and program policy proficiency in the NJ Family Care program and maintain proficiency in contract requirements. - Monitor and assess individual/group performance against established standards/requirements. - Enter QA review results into database for quality assurance scorecard reporting. - Identify, develop, and assist in the execution of corrective action measures as needed to maintain or re-gain compliance in a timely manner. - Provide feedback to leadership team and assist in addressing education/training needs with Project Director, Managers, and Supervisors, including preparing summaries and presentations when appropriate. - Compile and analyze data to assist with contractually required, ad hoc, and internal management reports as needed. - Participate in and contribute to the quality improvement process. - Assist in collecting information for staff performance reviews by monitoring individual and group performance against established standards. - Provide feedback to leadership staff of areas for improvement. - Work with management team to develop and execute corrective action plans in the event of contractual non-compliance. - Participate in training sessions. - Other duties as assigned. Qualifications - Currently working within the NJEB Eligibility Business Unit. - Associates degree required; relevant quality assurance experience can be substituted for education on a one-for-one basis. - A minimum of two (2) years of experience providing corporate quality assurance. - Experience utilizing state-of-the-art technology and quality methods to implement improvements and changes in an organization. - Experience in public sector administration, outsourcing/production environment, Medicaid and/or CHIP is a plus. - Outstanding oral and written communication skills, strong interpersonal skills, and superior organizational abilities. - Ability to take initiative, maintain confidentiality, meet deadlines, and work in a team environment. Requirements - Prioritize required tasks along with special project demands. - Extreme attention to detail. - Thorough understanding of all areas of operations in order to evaluate quality in work processes. - Problem solve through analysis and ongoing feedback. - Develop corrective action plans for areas not meeting performance standards through data analysis and trend identification. - Ability to champion change within a formal organization. - Ability to handle multiple tasks and meet deadlines; flexibility under pressure. - Ability to work with people of diverse backgrounds. - Ability to maintain strict confidentiality. - Capable of working independently. - Ability to use MS Word, MS Excel, and MS Outlook required. - Overtime, evening, and some weekend hours; fast pace. Benefits - Health insurance coverage. - Voluntary dental and vision programs. - Life and disability insurance. - Retirement savings plan. - Paid holidays. - Paid time off (PTO) or vacation and/or sick time.

Role Description The Eligibility Review Specialist reports directly to the EL Review Supervisor, ensuring elements of the Quality Assurance Plan are carried out and contractually required performance requirements are maintained. The role involves performing quality assurance reviews on Call Center calls and various aspects of the business, based on the approved Quality Assurance (QA) Plan and QA policies and procedures. - Review eligibility cases meeting all production and quality goals. - Maintain technical and program policy proficiency in the NJ Family Care program and maintain proficiency in contract requirements. - Monitor and assess individual/group performance against established standards/requirements. - Enter QA review results into database for quality assurance scorecard reporting. - Identify, develop, and assist in the execution of corrective action measures as needed to maintain or re-gain compliance in a timely manner. - Provide feedback to leadership team and assist in addressing education/training needs with Project Director, Managers, and Supervisors, including preparing summaries and presentations when appropriate. - Compile and analyze data to assist with contractually required, ad hoc, and internal management reports as needed. - Participate in and contribute to the quality improvement process. - Assist in collecting information for staff performance reviews by monitoring individual and group performance against established standards. - Provide feedback to leadership staff of areas for improvement. - Work with management team to develop and execute corrective action plans in the event of contractual non-compliance. - Participate in training sessions. - Other duties as assigned. Qualifications - Currently working within the NJEB Eligibility Business Unit. - Associates degree required. Relevant quality assurance experience can be substituted for education on a one-for-one basis. - A minimum of two (2) years of experience providing corporate quality assurance. - Experience utilizing state-of-the-art technology and quality methods to implement improvements and changes in an organization. - Experience in public sector administration, outsourcing/production environment, Medicaid and/or CHIP a plus. - Outstanding oral and written communication skills, strong interpersonal skills, and superior organizational abilities. - Ability to take initiative, maintain confidentiality, meet deadlines, and work in a team environment essential. Requirements - Prioritize required tasks along with special project demands. - Extreme attention to detail. - Thorough understanding of all areas of operations in order to evaluate quality in work processes. - Problem solve through analysis and ongoing feedback. - Develop corrective action plans for areas not meeting performance standards through data analysis and trend identification. - Ability to champion change within a formal organization. - Ability to handle multiple tasks and meet deadlines; flexibility under pressure. - Ability to work with people of diverse backgrounds. - Ability to maintain strict confidentiality. - Capable of working independently. - Ability to use MS Word, MS Excel, and MS Outlook required. - Overtime, evening, and some weekend hours. Fast pace. Benefits - Health insurance coverage. - Voluntary dental and vision programs. - Life and disability insurance. - Retirement savings plan. - Paid holidays. - Paid time off (PTO) or vacation and/or sick time.

Role Description This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service. - Answer calls in a timely manner, as they are automatically received through blended call queues. - Provide a one-call resolution through asking pertinent questions to understand members’ concerns. - Maintain up to date support knowledge through offered training. - Accurately document requests, status changes, complaints, and grievances. - Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Qualifications - High School diploma or GED. - 1 year of Customer Service/Call Center Experience. - Proficient computer skills in programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs. Requirements - Ability to submit to and pass a background check. - Basic understanding of a call center environment in a customer service role and quality monitoring processes. - Ability to sit for long periods of time. - Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. - We are currently NOT hiring in the following geographies: AK, CA, HI, MA, IL, MT, & NY. - Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, WA - Washington DC, Puerto Rico. Benefits - Payrate: $17.50/hr (which may be below your state's minimum wage). - Additional $1.00/hr incentive for working between 6:00 PM - 6:00 AM OR $1.50 incentive starting Friday 6:00 PM - Monday 6:00 AM. - Paid Training. - Equipment provided includes a desktop computer, monitor, keyboard, headset, mouse, and 8ft ethernet cord. - Full-time schedule (40 hrs. a week). - Career Growth Opportunities. - PerkSpot - Employee discount program. - Full Benefit Options from the start.

• Execute focused outreach campaigns to drive new logo engagement opportunities across strategic accounts. • Provide actionable insights and feedback from lead interactions to help refine sales strategies and messaging. • Re-engage dormant or unresponsive contacts to revive conversations and identify new opportunities. • Maintain consistent touchpoints with prospective clients to build rapport, trust, and long-term engagement. • Analyze and act on intent data using platforms such as Demandbase to identify high-priority accounts demonstrating buying signals. • Conduct proactive outreach to cold leads generated through marketing campaigns to introduce company offerings and spark initial interest. • Coordinate pre-event outreach by scheduling meetings around major industry tradeshows and Conduent-owned events. • Manage post-event follow-up by arranging timely meetings to capitalize on momentum generated during events. • Respond to inbound web form submissions within 24 hours to maximize conversion potential. • Engage promptly with web chat inquiries to capture real-time interest and guide prospects through the early stages of the buyer journey. • Partner closely with marketing and sales teams to ensure alignment on outreach strategies, messaging, and lead-handling processes.

Role Description As a Retirement Benefits Call Center Representative, you will support participants by answering inbound calls related to pension and retirement benefits. You will assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering professional and empathetic customer service in a fast-paced call center environment. Qualifications - Previous customer service and call center experience - Pension or retirement benefits experience preferred - Strong communication and active listening skills - Ability to navigate multiple computer systems and tools efficiently - Strong attention to detail and ability to work in a fast-paced environment - Ability to explain pension and retirement benefit information clearly and professionally - Problem-solving skills with the ability to handle sensitive or complex inquiries - Ability to multitask while maintaining accuracy and quality - High school diploma or GED preferred - Ability to pass required background screening and drug test Requirements - Answer inbound calls regarding pension and retirement benefit inquiries - Assist participants with questions related to pension plans, payments, forms, and account information - Research and resolve participant concerns professionally and efficiently - Review and explain required documentation and next steps to callers - Meet productivity, quality, and attendance expectations - Collaborate with team members and leadership to ensure timely issue resolution Benefits - WEEKENDS OFF - Paid training - Health benefits for you and your family, including medical, dental, and vision, starting on day 1 - Paid Time Off (PTO) - Opportunities for growth and advancement - Team-oriented work environment

• Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). • Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. • It also includes dealing with multiple systems to input and read/interpret data back to the caller. • These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits.