Conduent

• Partner with the Chief Technical Architect to define and evolve Conduent’s multi‑year architectural vision across platforms, products, and client solutions. • Continuously evaluate emerging technologies and architectural paradigms to ensure Conduent adopts capabilities that improve speed, resilience, maintainability, and cost efficiency. • Drive architectural decisions that emphasize composable, modular, and reusable platform components, enabling rapid solution assembly and adaptation across clients. • Balance near‑term delivery needs with long‑term sustainability, ensuring architectures avoid vendor lock‑in and excessive technical debt. • Serve as a principal architect for the design of hybrid (on‑prem + cloud) and multi‑region production architectures supporting large‑scale transaction processing. • Define and refine reference architectures, patterns, and standards used across Commercial solutions. • Ensure architectures are engineered for resiliency, scalability, observability, and operational simplicity. • Act as an escalation point for complex architectural trade studies, risk assessments, and production impact decisions. • Lead research and technical design for application and platform modernization, including containerization, workload decomposition, and cloud‑native transformation. • Promote architectures that enable composable services, API‑driven integration, and platform reuse, reducing time‑to‑market for new client solutions. • Drive enterprise‑level AI adoption strategy, including GenAI, ML‑driven automation, intelligent document processing, decision engines, and agent‑based workflows. • Ensure AI‑enabled architectures are secure, governed, auditable, and production‑ready, aligning innovation with enterprise guardrails.

• Efficiently manage a high volume of inbound calls in a fast-paced environment. • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. • Assist cardholders with inquiries regarding transactions and account statuses. • Listen actively to understand customer needs and offer clear, accurate information. • Process transactions efficiently via web-based applications and handle research requests with precision. • Maintain in-depth knowledge of company and client programs, policies, and technology. • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. • Support team operations during peak times or absences to help maintain seamless service.

• Manage pending tickets according to priority order or level of criticality • Work remotely with different support teams • Knowledge of information technologies for diagnosing systems, servers, networks, and cybersecurity issues • Assist senior operations engineers in designing and implementing new solutions • Help maintain and update documentation • Resolve virtualization issues • Participate in planning sessions, daily meetings, and backlog review sessions • Perform other assigned duties

• Execute user access provisioning and deprovisioning requests (joiner, mover, leaver) • Validate access requests for completeness and proper authorization • Assist in maintaining role-based access models (RBAC) • Support management of Active Directory, Entra ID (Azure AD), or similar directories • Support day-to-day operations of IAM platforms (e.g., Okta, SailPoint, Saviynt, Entra ID) • Assist with onboarding applications into IAM systems • Help troubleshoot user access issues and authentication failures • Maintain documentation of IAM processes and procedures • Help enforce basic least privilege and access policies • Work with IT, HR, and business units to fulfill access requests • Communicate clearly with end users regarding access issues • Participate in team meetings and knowledge-sharing activities • Participate in compliance audits and support IAM audits and reporting. • Identify risks and recommend solutions to ensure compliance with IAM standards. • Work with the IAM team to resolve identity and access management problems. • Maintaining up-to-date knowledge of identity and access management best practices. • Documenting IAM processes and procedures.

• Provide quality customer service and enter information into various systems for the KanCare program • Review submitted applications and enter applicant information within the Kansas Economic and Enforcement System (KEES) • Research and analyze issues to ensure enough information for decision making • Complete assignments using multiple source documents to verify data • Maintain up-to-date knowledge of regulations, policies, and guidelines • Follow up on pending documents involving analysis • Return erroneous electronic data forms to customers for additional information • Attend training for Kansas Medicaid eligibility programs • Answer questions about the eligibility process • Evaluate information received through phone contact and ask follow-up questions

Role Description As part of the KanCare Clearinghouse Program, the Customer Service Data Entry Specialist will provide quality customer service and is responsible for gathering thorough documentation and accurately entering information into various systems for the KanCare program. - Reviews submitted applications and enters the applicant information within the Kansas Economic and Enforcement System (KEES). - Research and analyze issues and ensure sufficient information is available to make decisions on the next steps. - Conducts additional searches to extract accurate data and inputs the same. - Completes assignments using multiple source documents to verify data or use additional information to do the work. - Maintain up-to-date knowledge of regulations, policies, and guidelines. - Provides high-quality customer service and focuses on the accuracy of information provided. - Follows up on pending documents involving analysis. - Returns erroneous electronic data forms to the customer for additional information. - Attend training assigned to develop and enhance current understanding of Kansas Medicaid eligibility programs. - May answer questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs. - Responds to questions courteously, accurately, and concisely. - Evaluates information received through a phone contact and asks appropriate follow-up questions. - Use standard technology: telephones, e-mail, and web browsers. Qualifications - Minimum of six (6) months’ experience in Family Medical Medicaid eligibility. - Knowledge of Medicaid and managed care programs. - Active listening skills. - Customer oriented. - Ability to adapt/respond to different types of personalities. - Able to multi-task, prioritize, and manage time effectively. - Must possess good interpersonal and communication skills both verbally and in writing. - Willingness to work as part of a team. - Maintain the integrity and confidentiality of all records and communications. - Bilingual Spanish/English with the ability to speak and read both languages fluently. Requirements - High School diploma or GED equivalent; post-secondary education preferred. - Minimum of six (6) months’ experience in customer service. - Minimum of one (1) year’s experience in data entry. - Strong computer skills with the ability to maneuver in complex software systems. - MS Office, Outlook, and Internet usage experience. - Requires excellent data entry skills and the ability to type a minimum of 28 words per minute accurately. Benefits - Health insurance coverage. - Voluntary dental and vision programs. - Life and disability insurance. - Retirement savings plan. - Paid holidays. - Paid time off (PTO) or vacation and/or sick time.

Role Description As a Remote Transaction Processor Team Lead, you will be responsible for overseeing a team of CSRs, acting as the first point of contact for agents to provide support for any concerns or questions they may have. What You'll Do - Monitoring CSR call activity to ensure compliance with call handling procedures and meeting contractual call metrics. - Guiding Vector policies and procedures to ensure high-quality customer service. - Handling escalated calls and resolving customer cases professionally and efficiently. - Conducting weekly team meetings to provide performance feedback and set benchmarks. - Effectively communicating status updates, system issues, and procedural concerns to management. - Identifying and mitigating risks related to project profits, including fraud prevention through the review of alerts, reports, and investigations into new account, ACH, wire, and debit fraud. - Processing and analyzing customer fraud claims according to regulatory guidelines, including NACHA and Visa/MasterCard Operating Rules. - Monitoring high-risk account activities, such as online banking, wire transfers, ACH transactions, and debit/ATM fraud, ensuring full compliance with regulatory and operational policies. - Leading and mentoring a team of Fraud Analysts/Investigators to prevent, detect, investigate, and recover fraud cases. - Ensuring investigations comply with applicable laws, bank policies, and industry standards to minimize legal exposure. - Conducting root cause analysis to identify emerging fraud trends and advising management on the appropriate response to threats. Qualifications - Strong written and verbal communication skills. - Ability to explain complex information clearly and concisely. - Excellent problem-solving and conflict-resolution abilities. - Comfortable working in a structured, high-volume call environment. - Efficient in navigating multiple systems and researching solutions. - A passion for helping others and improving team performance. - Commitment to 100% attendance during the 2-week paid training period. Requirements - Must be at least 18 years old. - High School Diploma or GED required. - At least 1 year of experience in a call center or customer service role. - A minimum of 6 months experience in your current role. - Must pass a criminal background check, credit check, and security fingerprinting. - Compliance with camera requirements for meetings and training. - Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - The company will provide all necessary computer equipment. - Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. - Working knowledge of computers and Windows applications. Preferred Qualifications - 1+ years of experience in Fraud investigation or detection. Benefits - Full-time employment. - Hourly Pay rate: $24.00 per hour. - Work schedule: 8-hour shift between 7:00 AM–5:00 PM (EST), Monday–Friday, with occasional Saturdays as needed. - Paid training program. - Comprehensive benefits package (health, dental, vision, etc.). - Career growth and advancement opportunities.

• You professionally respond to technical customer inquiries and, with your competent and friendly manner, ensure high customer satisfaction. • You advise customers on additional products and services offered by the telecommunications company to optimally meet their needs. • You record and maintain customer master data in our computer systems.

• Je beantwoordt inkomende telefoontjes van klanten met vragen over abonnementen en aanbiedingen. • Geen koude acquisitie, maar écht advies geven en helpen. • Zo maak jij het verschil!

Role Description Dit is een 100% thuiswerk inbound project voor werken vanuit Turkije. Ben jij communicatief sterk, klantgericht én commercieel ingesteld? Wil jij flexibel werken mét een goed salaris en aantrekkelijke bonussen? Word Klantenservice Medewerker bij Conduent en help VodafoneZiggo-klanten vanuit huis. Wat ga je doen? - Je beantwoordt inkomende telefoontjes van klanten met vragen over abonnementen en aanbiedingen. - Geen koude acquisitie, maar écht advies geven en helpen. - Zo maak jij het verschil! Qualifications - Uitstekende beheersing van de Nederlandse taal. - Klantgerichte en commerciële instelling. - Minimaal 24 uur per week beschikbaar. - Motivatie om te leren en te groeien, ervaring niet verplicht. Requirements - Na een betaalde online training van 2-4 weken start je volledig voorbereid en uitgerust vanuit je eigen thuiswerkplek. - Wat je ziet is wat je krijgt – geen verrassingen, alleen heldere afspraken en een fijne werksfeer. Benefits - Loyaliteitsbonus tot €1000,- boven op je vaste salaris. - Hoge maandelijkse bonussen, hoe beter je presteert, hoe meer je verdient. - Flexibele werktijden vanaf 24 uur per week, geen zondagen. - 100% thuiswerken, wij zorgen voor de juiste apparatuur. - Contract voor onbepaalde tijd – duidelijkheid en zekerheid vanaf dag één. - Maandelijkse vergoedingen voor ouders en zorgverleners. - Professionele online training, ook zonder ervaring. - Groei- en ontwikkelingsmogelijkheden, met trainingen tot green belt niveau. - Werken bij een betrouwbare en internationaal erkende werkgever (Most Loved Workplace®).