Conduent

• Reviews and verifies the accuracy of journal entries and accounting classifications. • Assists in preparing process dashboards and reconciliation metrics. • Assists with audits by providing supporting records and documentation. • Ensures updated process documentation and desktop procedures are used. • Ensures guideline adherence and alignment to the standardized process landscape. • Spearheads quality efforts and guides the quality verifiers team. • Monitors review progress and alerts the review manager if any concerns are observed. • Performs other duties as assigned. • Complies with all policies and standards.

Title: Customer Service Representative Remote Kentucky Location: United States Job Description: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Call Center Customer Service Representative for the state of Kentucky (must live in Kentucky) $16.50 per hour Equipment provided Start date: August 17th, 2026 Training Monday-Friday 8:00 am-5:00 pm 4 weeks Shifts: Availability between the hours of operation - Monday thru Friday - 8:00 AM - 8:00 PM EST Saturdays - 8:00 AM to 5:00 PM EST Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. - $16.50 per hour pay rate (bi-weekly pay) - Paid Training with Equipment provided. - Full-time schedule (40 hrs. a week) - Career Growth Opportunities - Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government''s online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. Requirements: - Required 1 year minimum experience in High Volume Call Centers - Required 1 year minimum Customer Service Experience - High School diploma or GED - Background and drug screening required. - Ability to adhere to a break and lunch schedule - Excellent typing and grammar skills - Ability to navigate a computer - Excellent customer service skills. - Excellent phone etiquette skills - Reliable internet access - Quiet work environment, free of distractions - Must reside in the State of Kentucky for this position Job Track Description: Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government''s online application tool. This position consists of taking back-to-back calls often, without follow up or time between calls for the duration of your shift. It also includes dealing with multiple systems to input and read/interpret data back to the caller. The ideal candidate needs to be able to answer questions fully and capture data into a client system and responsible for memorizing several scripts verbatim per our client's policy. CSR''s must answer all calls that come into their station (ie, not hanging up, not responding so that the caller hangs up, and not abusing hold time as it is closely monitored) and maintain professionalism throughout the call regardless of how difficult it may become. As stated calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. CSR''s are held accountable for goals such as valid transfers (valid as defined by the transfer reasons and departments in our knowledgebase), Quality Assurance (guidelines set forth by the client and reported on weekly), Customer Satisfaction Surveys (Again, guidelines set forth by the client and reported on weekly). CSR''s are responsible for following a break and lunch schedule daily that is set by our global Workforce team. Our internal department can accurately forecast how many calls we are going to take every 30 minutes , that being said, since we are good at forecasting that call volume, we also know how many CSRs we need to answer all of those citizen calls. So being here is critical. - Performs business support or technical work, using data organizing and coordination skills. - Performs tasks based on established procedures. - In some areas, requires vocational training, certifications, licensures, or equivalent experience. #44Remote Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form.

• Play the role of Claims Domain lead for MMIS health care projects • Drive the claims module and process • Perform analysis of business requirements • Design and develop documentation and ensure quality process • Work in a team environment and provide guidance throughout the life cycle • Meet customer expectations and troubleshoot problems in the application • Assist customers in implementation decisions

• Focuses primarily on large and complicated deals based on Total Contract value and strategic priority for the Line of Business (LOB). • Assigned for Request for Proposal (RFP) and digital based proposal which require intimate knowledge and details within complex bidding processes in which the levels for commercial deals. • Supports activities to help close potential sales opportunities. • Identifies key personnel, corporate references, critical partners and subcontractors, and all proposal support resources necessary. • Partners with Contracts for all contractual term reviews and escalate as necessary. • Collaborates with solution architects to ensure solution meets requirements. • Engineers solutions tailored to client specifications. • Collects, documents and validates all required costs from Operations, IT, HR, etc. • Creates financial models to represent the potential opportunity to the business. • Assesses legal and contractual requirements. • Ensures all internal sign-offs and approvals occur throughout various phases from qualification to signature stage. • Leads through subordinate managers. • Executes business plans and may contribute to the development of area strategy. • Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment.

Role Description As a Senior Sales Business Development Consultant - Federal at Conduent, you'll play a pivotal role in driving our business forward in the federal government market. You'll have the opportunity to engage with key stakeholders within federal agencies, understand their needs, and develop tailored solutions to address their challenges. With a focus on building strong relationships and staying informed about market trends, you'll lead the charge in securing new contracts and positioning Conduent as a trusted partner in the federal sector. Responsibilities - Engaging with key stakeholders within federal agencies to foster long-term partnerships and understand their evolving needs. - Generating leads and proactively prospecting for new business opportunities within federal agencies, leveraging industry contacts and networking events. - Managing the sales pipeline, from lead generation to closure, ensuring consistent progress and achievement of sales targets. - Leading the preparation and submission of responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), collaborating with internal teams to develop compelling proposals that address client needs. - Cultivating and maintaining strong relationships with existing federal clients, acting as a trusted advisor, and identifying opportunities for upselling and cross-selling. - Staying informed about market trends, competitor activities, and government policies affecting federal procurement, providing insights to inform sales strategies and positioning. - Collaborating closely with internal teams, including product development, marketing, and operations, to ensure alignment of sales efforts with organizational objectives and customer requirements. - Leading negotiations with federal agencies to secure new contracts, ensuring favorable terms and conditions while adhering to organizational policies and regulatory requirements. Qualifications - Demonstrate a minimum of 10 years of experience in sales or business development, with a proven track record of success in selling to federal government agencies. - Possess a deep understanding of federal procurement processes, contract vehicles, and compliance requirements, with prior experience responding to RFPs and navigating government contracting. - Exhibit familiarity with relevant industries and solutions, such as government call center, healthcare, payment and digital payment solutions. - Showcase strong networking and relationship-building skills, with the ability to establish rapport with key stakeholders and decision-makers within federal agencies. - Demonstrate a strategic mindset with the ability to develop and execute effective sales strategies, identify market opportunities, and drive business growth. - Possess excellent verbal and written communication skills, with the ability to articulate complex ideas and proposals effectively to diverse audiences. - Collaborate effectively in cross-functional teams and contribute to a positive team culture. - Hold a Bachelor's degree in Business Administration, Marketing, or a related field preferred. - Obtaining relevant certifications in sales, government contracting, or related areas (e.g., Federal Sales Training, Certified Government Sales Professional) is a plus. Requirements - Flexible working conditions with remote work options. - Flexible working hours to balance home life and work. Benefits - Health and Welfare Benefits starting on the first day of employment. - Retirement Savings support for future investments. - Employee Discounts on a vast selection of global, national, and local merchandise and services. - Career Growth Opportunities with a vast portfolio of businesses. - Access to award-winning learning platforms for continuous growth. - A great work environment recognized for diversity efforts.

Role Description As a Payment Processing Specialist, you will provide document review and data support to our client. Your assistance will make a positive difference in the organization you support, enabling successful administration. - Support Expert pay, a child support payment processing center. - Process payments for the 50 states of the United States plus Hawaii and Puerto Rico. - Assist Parents Paying Support, Employers, and Payroll service providers. - Help users navigate the website, reactivate accounts, and send passwords. - Address inquiries about payments. Qualifications - Fluent in English and Spanish. - Good grammar and computer skills. - Ability to identify customer needs, answer questions, and resolve problems. - Provide important information while communicating in a warm, empathetic manner. - Provide administrative support by performing processing tasks. - Deliver exceptional customer service. Requirements - High School Diploma or an equivalent level of education. - Internet at home (25 MBPS). - Must be able to submit to a pre-employment screening. - Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. Benefits - Paid Training. - Pay is $19.50/hour. - Medical, dental, 401K/matching, vision benefits, and more. - PerkSpot - Employee discount program. - Career growth opportunities. - Positive employee-friendly culture. - Schedules from 8:00 AM - 8:00 PM (EST) Monday to Friday. - Equipment is provided.

Role Description This individual will play the role of Claims Domain lead for MMIS health care projects. Responsibilities - Drive the claims module and process and provide domain knowledge. - Perform analysis of business requirements. - Design and develop documentation and ensure quality process while coordinating with customers. - Work in a team environment and provide guidance throughout the entire life cycle. - Responsible for meeting customer expectations and troubleshooting problems in the application. - Assist customers in implementation decisions. Qualifications - Minimum of 8+ years of experience in health care experience especially in MMIS domain. - Capability to think out-of-the-box to create new solutions as needed. - Ability to validate Test scenarios and test plans, test data. - Should be able to Review requirements, documentation and create Requirements Traceability matrix (RTM). - Should have excellent communication (written and spoken) skills to engage with different stakeholders like QA/dev team, clients, end users of Clients and Business Units. - Ability to assess current functionality available in a product vis a vis market trends, regulatory requirements to be implemented in future version of the product. - Ability to drive and share the requirements with Technical and Architects regarding product features to be implemented. - Communication: Collaborate with cross-functional teams. Requirements - Candidate should have strong health care domain experience and should have good knowledge of Medicaid and Medicare. - Candidate should have hands-on experience on claims processing and Adjudication processes. - Must have good experience in Reference code/data sets required in Claims adjudication. - Must have prior experience or understanding in configuring benefits or programs in claims system across various sub-systems. - Should be able to run queries and perform basic system analysis, RCA etc. - Should work closely with the client and development team during the stages of development, and conduct demos at completion of milestones, track and close feedback from such demos. - Must have excellent written and spoken communication skills. Should be able to multitask between internal team and clients based on priority tasks. - Work Closely with Dev, architecture and Design teams to define the GUI view and platform requirements, which is the foundation of the product. - In depth understanding of Claims and Claims lifecycle: - Member, Provider, Claim submission – Paper and EDI X12, Adjudication, Payment Cycle (Finance), Reporting. - Claim Types: Professional, Dental, Institutional, Pharmacy, Encounters and Capitation. - Claim Formats: EDI X12 formats like 837P/I/D, X12 formats 835, 834, 270/271, 276/277. - Claim System: Familiarity with systems like CMdS, GHS, Facets and etc. - SQL: To validate data in backend tables (e.g., claim status, payment details, find members/providers, Benefit Plan). - EDI Tools: Validating X12 files. - Interface Testing: Understanding how data flows between systems and formats and use tools like postman. Benefits - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. - Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Role Description Are you an experienced and results-driven professional looking for a challenging leadership role? The pursuit and support of organic profitable revenue generation via new business and engagement of existing clients. Provides leadership and direction through managers. Develops functional or departmental business plans and contributes to the development of strategy. Decisions are guided by area strategy and priorities. Responsibilities: - Focuses primarily on large and complicated deals based on Total Contract value and strategic priority for the Line of Business (LOB). - Assigned for Request for Proposal (RFP) and digital based proposal which require intimate knowledge and details within complex bidding processes in which the levels for commercial deals. - Supports activities to help close potential sales opportunities. - Identifies key personnel, corporate references, critical partners and subcontractors, and all proposal support resources necessary. - Partners with Contracts for all contractual term reviews and escalate as necessary. - Collaborates with solution architects to ensure solution meets requirements. - Engineers solutions tailored to client specifications. - Collects, documents and validates all required costs from Operations, IT, HR, etc. - Creates financial models to represent the potential opportunity to the business. - Assesses legal and contractual requirements. - Ensures all internal sign-offs and approvals occur throughout various phases from qualification to signature stage. - Leads through subordinate managers. - Executes business plans and may contribute to the development of area strategy. - Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment. Qualifications - 10+ years of experience leading bid, proposal, capture, or pursuit management teams within a BPO, technology, consulting, or services organization. - Proven people leader with a track record of building, coaching, and developing high-performing proposal and bid management teams. - Demonstrated success leading large, complex, enterprise and Fortune 500 pursuits, driving win rates and revenue growth. - Expertise managing the end-to-end bid lifecycle, from qualification and solution development through proposal submission and executive reviews. - Strong executive presence with the ability to influence C-suite stakeholders and lead cross-functional teams across Sales, Operations, Finance, Legal, and Delivery. - Strategic thinker with strong business acumen, competitive intelligence capabilities, and the ability to shape winning pursuit strategies. - Exceptional communication, presentation, and stakeholder management skills. - Results-driven leader with a continuous improvement mindset and a passion for building high-performing teams. - Bachelor’s degree or equivalent combination of education and experience. Requirements - Flexible Working - Remote work: Enjoy the convenience of working from home and maximize your time. - Flexible Working Hours: Flex the times you work during the day, allowing you to balance your home life and work. Benefits - Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit your needs and start on the first day of employment. - Retirement Savings: We support you as you invest in your future. - Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Role Description As a Pharmaceutical Inside Sales Representative at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions. - Must be able to place inside sales calls to HCPS for Neurology products on behalf of our pharmaceutical client via telephone, e-mail, and chat. - Must be in compliance with all reporting requirements for adverse events, product quality complaints, and patient privacy (HIPAA/data privacy). - Must have the ability to manage assigned targets/territories and achieve program goals. - Must be able to utilize gatekeeping skills to reach appropriate targets and provide engaging dialogue for assigned products. - Must be able to handle all calls according to client specifications including but not limited to using computer systems, manual documentation, and training resources. - Executes pro-active acquisition activities, using a limited set of guidelines and under supervision in order to sell or promote client business products/services. - Identifies customer requirements and matches it with product and service offerings or tailors the products towards the customer requirement. - Provides customer with appropriate product and service information including legally required information and informs the customer about the process. - Inputs all necessary information from customer to update database. Qualifications - Have a High School Diploma, or equivalent. - Be able to successfully pass a criminal background check. - Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately. - Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175). - Must have the ability to connect with an ethernet cable to a modem/router. - Live in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY. Requirements - Join a rapidly growing organization that can support your career goals. Benefits - Paid Training. - Career Growth Opportunities. - Full Benefit Options. - Great Work Environment. - The chance to make a real impact on the travel experience.

• Designing, developing and providing support for entire software development life cycle for child supports systems • Work collaboratively with other members of the project team to ensure timely delivery of high-quality delivery enterprise applications • Plan and estimate development work needed to implement assigned tasks • Transform requirements into working, maintainable enterprise-level solutions • Perform detailed application design as appropriate • Provide leadership to other team members to deliver high quality systems on schedule • Ability to coordinate and work on production issues • Ability to work with Production Support teams to ensure questions and answers are clear and concise.