Role Description This is a Remote position and candidates can be located anywhere in the US. There will be in excess of 75% travel. The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics, including the on-site configuration, testing, cut, and post-cut support for Motorola’s on-premise and cloud-hosted ECH solutions. - Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications. - Performs site verification testing prior to cutting a site into a production environment. - Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments. - Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment. - Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project. - Ensures that installation/quality issues are resolved in a timely and efficient manner. - Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades. - Participates in pre-contract oral presentations and customer negotiations as required. - Maintains subject matter expert skills in emerging cloud-native public safety technologies. Qualifications - Bachelor's Degree in Engineering, IT, Software Engineering, or Technology. - 3+ years of deployment and integration of complex IP products and systems. - Experience with Cloud Platforms and Deployment Models (e.g., Azure, AWS, or Private Cloud environments). - Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory). - Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a plus. - CompTIA Network+ AND Security+. - Experience with installation, administration, and troubleshooting of: - Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+. - Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016. - Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2. - Workstation Operating Systems, specifically Windows 7 & 10. - Linux. - Network Switches, preferably with Cisco IOS. - Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate. - Server hardware / Workstation hardware. - Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred. - Exercises judgment in the selection of methods and techniques for obtaining solutions. - Ability to apply critical thinking skills to solve problems and make decisions. Requirements - High School diploma, or G.E.D. or Associates, and Bachelor's degree. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. - Travel Requirements: 50-75%. - Relocation Provided: None. - Position Type: Experienced. - Referral Payment Plan: Yes. Benefits - Incentive Bonus Plans. - Medical, Dental, Vision benefits. - 401K with Company Match. - 10 Paid Holidays. - Generous Paid Time Off Packages. - Employee Stock Purchase Plan. - Paid Parental & Family Leave. - and more!

Role Description At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects. The Field Service Engineer is the primary technical representative for Medtronic EP Technologies (formerly CAS) Affera customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance and de-installation of all Affera systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure. Key Responsibilities - Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of EP Technologies Affera systems. - Maintain and submit technical records and documentation as per regulatory requirements. - Provide information from experience in the field to colleagues in the office as well as updates to the database. - Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization, including the development and maintenance of Service documentation and procedures. - Provide input to Engineering and Manufacturing for upgrades to Affera products. - Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base. - Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions. - Investigate, analyze, and recognize trends in technical data as it relates to Affera products. - Participate in special projects as requested by the US Field Service Manager or designee. - Participate in and provide technical training to physicians, EP technicians and department managers at customer sites. Qualifications - High School Diploma or equivalent required. - 4 years of technical, clinical field service, technical internship or clinical customer support experience. Requirements - Bachelor’s degree in an Engineering discipline (preferred). - Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation. - Ability to troubleshoot problems and technically diagnose medical equipment. - Excellent English writing and verbal communication skills. - Excellent time management skills and detail oriented. - Flexibility to travel frequently including possible international locations. - Ability to work independently, self-motivated and without direct supervision. - Extensive direct, face to face customer contact and interaction. - Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services. - For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Benefits - Competitive Salary and flexible Benefits Package. - Health, Dental and vision insurance. - Health Savings Account. - Healthcare Flexible Spending Account. - Life insurance, Long-term disability leave. - Dependent daycare spending account. - Tuition assistance/reimbursement. - Incentive plans, 401(k) plan plus employer contribution and match. - Short-term disability. - Paid time off. - Paid holidays. - Employee Stock Purchase Plan. - Employee Assistance Program. - Non-qualified Retirement Plan Supplement (subject to IRS earning minimums). - Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Role Description This position is remote. Territory: Kissimmee/Melbourne, FL. The incumbent can live within the territory. Travel up to 50%. Must have a Valid Driver’s License. We’re hiring a Field Service Engineer within our Diagnostics Division. This is a field-based, remote role that covers the Kissimmee/Melbourne, FL area. As a Field Service Engineer II, you’ll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You’ll manage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directly impact patient care. What You’ll Work On - Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards. - Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines. - Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication. - Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support. - Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits. - Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability. - Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts. - Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development. Qualifications - Bachelor’s degree or equivalent relevant experience. - 2-5 years of experience in Engineering or Laboratory Technology. - Ability to travel 50% within the assigned territory. Requirements - Strong troubleshooting and problem-solving skills with laboratory instrumentation. - Ability to work independently and thrive in team environments. - Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting). - Effective communication and interpersonal skills. Benefits - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Role Description The Field Access Lead (FAL) works to execute Pfizer’s strategic vision for patient access for approved therapies while maintaining appropriate compliance standards. The position is field-based, reports directly to the Field Access Director, and works in close collaboration with commercial and US Market Access colleagues. The FAL engages in person both proactively and reactively with territory aligned accounts to help ensure patient access and the resolution of potential customer challenges. Acting as the main point of contact for patient access, the FAL primarily focuses on accounts with workflow complexities including: - Multi-provider specialty groups - IDNs - Hospital systems - Integrated pharmacy delivery networks This role provides payer policy education at the local, regional, and national level to help avert and resolve patient access issues in a timely manner. The FAL is responsible for developing and maintaining key business enabling relationships to ensure optimal customer experience within their respective territories. Qualifications - Minimum 7+ years pharmaceutical industry experience typically within the fields of pharmaceutical sales and/or coding, access, and reimbursement. - Reimbursement and Access experience is highly preferred. - Strong understanding of Specialty Drug Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the policy dynamics that exist across the various Pfizer Business Units/Brands. - B.S. or B.A. degree is required. - Experience demonstrating exceptional communication and presentation skills, strategic planning, problem-solving skills, and successful plan implementation. - Demonstrated ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures. - Valid US driver’s license and a driving record in compliance with company standards. - Thorough understanding of the technical payer policy processes, systems, and requirements for coverage and reimbursement policies. Requirements - Demonstrated understanding of the rules and regulations associated with the provision of reimbursement support services. - Strong understanding and ability to communicate the technical elements of payer prescription approval processes. Benefits - 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution. - Paid vacation, holiday, and personal days. - Paid caregiver/parental and medical leave. - Health benefits to include medical, prescription drug, dental, and vision coverage.