KLA

• Deliver, demonstrate, and implement process solutions that meet or exceed customer requirements • Install customer-specific processes on both new and used systems • Enhance procedures, specifications, and existing processes to support the delivery of high-quality equipment • On-site attendance for process installation, development and update meetings • Collaboration with internal SPTS hardware and factory groups • Collaboration with sales team on new applications or potential for future tool sales • Make presentations for all onsite projects • Proactive offering of solutions where required • In depth compilation analysis of data

• Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or in person at a customer location. • Repair of system level issues are based on CSEs technical knowledge, education, and training. • Ensure equipment enhances customer production. • CSEs prepare field service reports on all support activity as part of tracking and accounting for work activity. • Cross train and assist other field service engineers as appropriate. • The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. • CSEs spend at least 50% of time at customer site and/or cleanroom factory environment.

• Provide customer service support a variety of advanced KLA products. Be the primary focal point of contact for all customer service-related issues. • Maintain excellent working relationship with customers, CSEs, applications engineers, technical support and sales teams. • Evaluate, analyze, diagnose and troubleshoot technical equipment problems at customer site. Assists customers with all system issues. Ensures equipment enhances customer production. • Maintain Preventive Maintenance schedule on KLA tools at customer sites and execute on all PMs per the schedule. • Repair and update equipment at customer site, including system level problems (which have multiple causes and for which no standard procedures exist) based on CSE’s technical knowledge, education, training and certification. • May access and determine the problems existing in customers’ processes such as chemical leaks or contamination, and as a result may recommend shutdown of a customer fab due to unsafe conditions. • Prepare Field Service Reports on customer support activity and provides documentation to other supporting functions on recurring problems. Create service reports for all service requests using the CRM database. • Cross-train and assist other field service engineers as needed. • Assist Tech Support on all onsite system escalations. • Provide first level Applications support. • Provide guidance and technical assistance to Installation Engineers on installations and dismantling equipment. • Provide guidance to less senior CSEs. • Manage individual inventory account. • Assist in the preparation of quotes for customers based on labor, travel expenses incurred, and parts needed. Uses discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare, etc. • Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications. • Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems. • Successfully complete ongoing technical training to acquire a thorough knowledge of company products, the application of diagnostic techniques, and practical application of service aids. • Cross-train on multiple products.

• Demonstrate SPTS processes to meet the agreed specification • Assess results using analytical equipment and appropriate software packages • Provide the product marketing department with regular updates on the progress of sample/demonstration work • Develop good relationships with customers • Summarise results in a written report or presentation for both internal and external use • Develop processes in line with SPTS products • Varying the process parameters to optimise results • Run marathon tests for new processes and equipment • Contribute constructively to the work of project teams for new products and processes • Undertake problem solving and trouble-shooting involving hands-on equipment investigations • Summarise results in a written report or presentation • Write technical reports for patent applications • Write technical papers for publication at conferences, seminars etc. • Develop SPTS processes to meet the agreed specification at customer sites

• Build and maintain strong, trusting relationships with customers in your region to support long-term business growth and promote KLA's product portfolio. • Provide on-site installation support for customers, including system commissioning, upgrades, and preventive maintenance. • Deliver structured feedback in the required format to proactively identify product and process improvements. • Ensure timely and accurate completion of all field documentation, including service reports, expenses, and returns. • Provide remote installation and technical support to maintain high service quality and customer satisfaction. • Regular travel within the region and occasional travel to Europe and the UK. Additional international travel to the USA and Asia may occur rarely. • Take on additional tasks and responsibilities as reasonably required.

Role Description CPG NPI Instructor within the budget. Qualifications - BSC engineer Requirements - We offer a competitive, family friendly total rewards package. - We design our programs to reflect our commitment to an inclusive environment. - We ensure we provide benefits that meet the diverse needs of our employees. Benefits - KLA is proud to be an equal opportunity employer. Company Description Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

• Responsible for software Testing activities • Develop Test Framework and Scripts • Participate in end to end product development lifecycle activities • Collaborate with teams across different geographical zones to test software solutions • Work with multiple engineering disciplines including systems/Research scientists, Algorithms, field support teams, Customer Applications engineers

Role Description Service AOI/AOS in VGT Qualifications - Master's Level Degree and 0 years related work experience - Bachelor's Level Degree and related work experience of 2 years Requirements - Competitive, family-friendly total rewards package - Commitment to an inclusive environment - Benefits that meet the diverse needs of employees Benefits - Equal opportunity employer - No financial compensation required for interviews or employment - No fees charged by recruiters or third parties on behalf of KLA

• Installation of new tools at customer sites. • Follows all procedures and provides a consistent result within specified cycle times. • Achieves a predictable warranty start. • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems related to installation. • Troubleshooting and repairs of moderate system level problems are based on the IE2's technical knowledge, education and training. • IE2 seeks help from senior Engineers and Management when problems occur that may exceed knowledge, education and training. • Prepares field service reports and daily passdowns on Installation progress and non-conformances. • Contributes to post-activity Quality Feedback Report • Obtains all necessary international travel documents and manages their personal lives to be ready to travel for extended periods • Manages personal finances to prevent disruption to scheduled activities - even when traveling for extended periods. • Travels domestically and internationally by commercial transportation to customer sites. • Works with Senior Engineers, TSE, or Managers to formulate and carry out POAs

• Develop and manage detailed project plans, schedules, and milestones for cross-functional teams. • Serve as the central point of contact, facilitating meetings and providing regular status updates to stakeholders. • Track project budgets and financial reports, ensuring adherence to financial constraints. • Create, maintain, and update interactive dashboards (Tableau, Power BI, Excel) that visualize project performance, budget variances, and KPIs such as license utilization, audit findings, or regulatory deadlines • Identify inefficiencies in existing processes, auditing workflows to reduce manual reporting, explore opportunities to incorporate AI to drive efficiencies. • Ensure accurate collection, cleaning, and reporting of data from various sources.