Medtronic

• Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn. • Collaborate in the implementation of a scalable customer engagement strategy. • Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal and expansion. • Analyze, present and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals. • Influence and collaborate with the wide Medtronic sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results. • Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT. • Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development. • Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments. • Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows. • Reinforce product training and introduce new features/upgrades to the clinical teams. • Product operation and troubleshooting, supported by our expert technical teams. • Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team.

• Develop and execute strategic sales plans to achieve and exceed sales targets within the assigned territory, leveraging remote communication methods. • Build and maintain strong, long-lasting customer relationships through effective account management and exceptional customer service, primarily using email, phone calls, video messaging, and Microsoft Teams. • Identify and pursue new business opportunities to expand market share and drive revenue growth through remote engagement strategies. • Collaborate with cross-functional teams to provide tailored solutions that meet customer needs and enhance patient care. • Utilize CRM tools to manage customer interactions, track sales activities, and analyze performance metrics. • Stay informed about industry trends, competitive landscape, and emerging technologies to effectively position Medtronic's Cardiovascular Portfolio products. • Prepare and deliver compelling sales presentations and product demonstrations to healthcare professionals and decision-makers using virtual communication platforms.

Role Description The Senior Technical Consultant Manager is responsible for the operational excellence of the clinical, logistical, and digital support team for CRM in Switzerland. The primary objective is to maximize the efficiency of field operations, ensuring that technical and administrative tasks are executed at the highest Medtronic and industry standards, while continuously optimizing processes and offloading the sales force to enable commercial growth for the company. This role will cover Region – Switzerland and is a remote role. This means your home/remote location is the primary work location. There may however be requirements to attend a Medtronic location for meetings from time to time. - Leads the Swiss Cardiac Rhythm management clinical, logistical, and digital support team, with direct reports including the Inventory Lead Switzerland and PCS Lead Switzerland, reporting to the Country Cardiac Rhythm management Lead. - Ensures operational excellence of clinical, logistical, and digital support activities, maximizing field efficiency and offloading the sales force from technical and administrative tasks to enable commercial growth. - Oversees and coordinates all service-relevant tasks, acting as the operational bridge between service/Technical Consultant and commercial functions, ensuring alignment with the country Cardiac Rhythm management strategy. - Manages resource allocation, planning, and optimization across territories, including scheduling of TC and service resources and balancing in-field and remote support. - Ensures deployment of inventory actions across territories in collaboration with the Inventory Lead, driving stock optimization, minimizing scrap and urgent orders, and supporting availability for key procedures. - Monitors performance and drives service optimization in partnership with Sales Managers, Customer Service, and other stakeholders, including segmentation of accounts and tailoring support models. - Coordinates customer and new hire training & education (including TTT programs) and ensures adequate support and coverage during product launch phases. - Oversees PER and troubleshooting activities and ensures high-quality FA service execution in close collaboration with the FA Lead (Marketing). - Builds team capabilities in product, therapy, and operational skills, and drives adoption of digital and remote solutions, including monitoring migration of patients to remote platforms (e.g., CareLink). - Provides oversight for clinical study execution from a service/TC perspective, including resource planning and allocation for study-related activities. Qualifications - Degree in biomedical engineering, life sciences, nursing, or related field. - Substantial experience in Cardiac Rhythm management or comparable clinical/technical support. - Proven experience leading teams or senior individual contributors in a clinical, service, or operations environment. - Strong planning, prioritization, and resource-management skills, with a clear process and KPI mindset. - Experience collaborating closely with sales and commercial teams, ideally in a medtech or healthcare environment. - Strong communication skills and ability to work effectively with multidisciplinary teams and external stakeholders. - Fluency in English and in at least one key Swiss language relevant for the role (e.g., German and/or French). Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits - Medtronic offers a competitive Salary and flexible Benefits Package. - A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. - Pay range: Switzerland: 160,800.00 CHF - 241,200.00 CHF. - This position is eligible for an annual long-term incentive plan.

Role Description Would you like to work for a rapidly growing international healthcare company? We are looking for a Customer Success Specialist to join our Acute Care & Monitoring (ACM) Operating Unit! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join Medtronic where we appreciate your talent, experience, and passion for your work. You can count on professional and personal development, exciting challenges, and a dynamic environment. For this remote position, you will be expected to be based within a Western European country. As the ACM Customer Success Specialist Western Europe, you will help redefine the customer experience by driving product availability through data-driven insights, cross-functional collaboration, and proactive supply chain management. Operating at the intersection of supply chain, sales, and customer success, you will: - Anticipate challenges, optimize forecasts, and transform complexity into clear, timely communication. - Partner with the Customer Success Manager to contribute to innovative mid- and long-term initiatives that elevate services and shape the future customer journey within a fast-paced, diverse, and truly international environment. Responsibilities may include the following and other duties may be assigned: - Monitor back-order and planning reports on a regular basis to proactively identify supply risks and opportunities. - Analyse supply chain data and develop clear, actionable solutions to improve product availability and customer satisfaction. - Collaborate closely with supply chain, sales, marketing and other internal and external stakeholders to ensure accurate forecasting and optimal stock levels. - Actively participate in meetings with planners and country teams to stay aligned on potential supply issues and product allocation decisions. - Provide timely and transparent information to the sales force, enabling effective customer communication and expectation management. - Contribute to the success of New Product Introductions by partnering with the European Marketing team to ensure timely product availability across all European warehouses at market launch. - Support the Customer Success Manager in mid- and long-term projects designed to enhance customer experience and services, with a strong focus on Customer Care and Service & Repair processes. - Leverage innovation and AI-enabled tools to continuously improve reporting, data analysis, communication effectiveness, and the overall customer experience. Qualifications - Bachelor’s degree in management, Industrial management, Business, Life Sciences, or a related field. - At least 1 or 2 years of experience in a similar role, preferably within the medical device industry. - Basic knowledge of SAP and working knowledge of Microsoft Excel, including pivot tables. - Proficiency in English (reading, conversation, and writing); additional European languages are a plus. - Strong analytical, organizational, and project management skills with a focus on execution excellence. - Excellent communication skills with a proven ability to collaborate and influence effectively in a cross-functional, matrixed environment. - Ability to work independently in a remote environment, demonstrating strong ownership, accountability, and self-organization. Benefits - Medtronic offers a competitive Salary and flexible Benefits Package. - A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. - Pay range / Rango salarial / Intervalo salarial / Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: - Belgium: 54,160.00 EUR - 81,240.00 EUR - France: 39,200.00 EUR - 58,800.00 EUR - Germany: 51,200.00 EUR - 76,800.00 EUR - Greece: 24,000.00 EUR - 36,000.00 EUR - Ireland: 38,160.00 EUR - 57,240.00 EUR - Italy: 33,440.00 EUR - 50,160.00 EUR - Netherlands: 43,200.00 EUR - 64,800.00 EUR - Portugal: 24,000.00 EUR - 36,000.00 EUR - Spain: 29,600.00 EUR - 44,400.00 EUR - United Kingdom: 35,200.00 GBP - 52,800.00 GBP

Role Description Responsibilities may include the following and other duties may be assigned: - Develops and/or implements global operating plans required to support product and program launches and achieve desired sales results. - Works closely with the field sales organization to increase the adoption of Medtronic's products by developing and/or executing strategic field activities involving customer education, training and product messaging. - Develops and drives product and service strategies, operational excellence, high quality and high economic value resulting in market differentiation, revenue growth and increased market share. - Collaborates with other departments, including but not limited to senior leadership, Clinic Operations, Quality, Legal, Finance, Marketing, IT and Project Management to ensure sales targets are met and strategic initiatives are implemented in region of responsibility. PEOPLE MANAGEMENT SALES CAREER STREAM: - Management and supervisory sales professionals focus on direct sales and operational activities for one or more specified business units. - Levels within the sales management career stream typically have multiple direct reports. - The majority of time is spent overseeing their area of responsibility, managing performance, talent development, diversity and inclusion, communication business and operational developments, planning, prioritizing and/or directing the responsibilities of employees. - Goal achievement is typically accomplished through performance of direct and/or indirect reports, but may involve direct sales participation as appropriate. DIFFERENTIATING FACTORS: - Autonomy: Manages experienced sales professionals who exercise latitude and independence in handling accounts, providing direct sales, tactical and/or operational leadership. - Organizational Impact: Establishes direct sales and operational plans with direct impact on function results, including target revenue, resource allocation, expenditures and future business opportunities. - Innovation and Complexity: Provides market or operational insights; problems and issues faced are complex, difficult and undefined, requiring detailed information gathering, analysis and investigation. - Communication and Influence: Communicates with internal and external customers and vendors regarding ongoing operations; uses information exchange, influence and active persuasion without direct exercise of command. - Leadership and Talent Management: Manages at least one small to mid-sized team consisting of supervisors and/or experienced sales professionals; authorizes hiring, firing, promotion and reward within own area. Qualifications - Requires practical sales, business development and management knowledge in leading and managing the execution of processes, projects and tactics for one or more products. - Typically has advanced knowledge and skills within the sales discipline, with understanding of the impact of work on other areas of the organization. - Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A)) and minimum of 5 years of relevant sales experience or advanced degree with a minimum of 3 years of relevant sales and leadership experience. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: - Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. - Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. - If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. - If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. Benefits - Medtronic offers a competitive Salary and flexible Benefits Package. - A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. - This position is eligible for an annual long-term incentive plan.

Role Description Responsibilities may include the following and other duties may be assigned: - Promotes and sells Medtronic's products and services within an assigned geographic area and/or specific customer accounts to meet or exceed sales targets. - Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals. - Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's products and/or services. - Promotes and establishes education of the company's products and/or services. - Conducts market research including customers and competitors activities. - Implements market development plans/strategies and changes as needed. - Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing. SALES PROFESSIONAL CAREER STREAM: - Typically sales professional individual contributors with direct sales responsibilities. - May direct the work of other lower level sales professionals or manage sales processes and/or accounts involving multiple team members. - The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales. Qualifications - High School Diploma (or equivalent) AND 8+ years experience - OR Associate’s Degree AND 6+ years experience - OR Bachelor’s Degree AND 4+ years experience - Relevant sales, clinical, or related experience in medical devices, medtech, healthcare, or life sciences. Requirements - Seasoned sales professional managing large accounts involving multiple team members. - Secures and maintains product distributions and/or services, and maintains effective agreements. - Works independently with limited supervision. - Builds a network of relationships. - Works to achieve individual sales targets and execute on sales plans by developing new accounts and/or expanding existing accounts. - Has significant impact on achieving department’s sales results and may contribute to the development of goals for the department and planning efforts. - Drives adoption and penetration in accounts. - Makes improvements of sales processes, and tools to enhance performance of the job area. - Recommends changes in account strategy and tactics to achieve sales goals. - Demonstrates good judgment in selecting methods and techniques for obtaining solutions. - Influences internal contacts and external suppliers, customers and/or vendors regarding policy, practices and procedures. - Communicates with external suppliers, customers and/or vendors, involving advanced negotiation and/or presentations in order to manage relationships and close sales. - Normally receives little instruction on day-to-day work, general instructions on new assignment. - May be responsible for providing guidance, coaching and training to other sales professionals and/or support employees. - May manage large accounts at this level, requiring responsibility for the delegation of work and the review of others' work product. Benefits - Medtronic offers a competitive Salary and flexible Benefits Package. - A commitment to our employees lives at the core of our values. - We recognize their contributions. They share in the success they help to create. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: - Apply only through official Medtronic channels. - All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. - Medtronic will never ask for payment or sensitive personal information during early stages of the hiring process. - If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. - If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

Role Description Responsibilities may include the following and other duties may be assigned: - This is a temporary position. - Responsible for performing and supporting research for teams operating within a service group, product group and/or project group. - Assists with the development, monitoring, coordination and implementation of non-technical projects as assigned. - Provides analysis, reporting and internal communication services with team members. - Develops knowledge of industry and organizational processes. OFFICE SUPPORT CAREER STREAM: - Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. - The majority of time is spent in the delivery of support services or activities, typically under supervision. Qualifications - Entry-level position typically requiring little to no prior experience. - Requires no or little job knowledge of systems and procedures. - 0 years of experience required. Requirements - Works on well-defined administrative and clerical tasks. - Work is routine or follows standard procedures and is closely supervised. - Communicates with contacts typically within immediate job area. - Obtains and provides information requiring little explanation or interpretation. Benefits - Medtronic offers a competitive Salary and flexible Benefits Package. - A commitment to our employees lives at the core of our values. - We recognize their contributions. They share in the success they help to create. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

• Responsible for remotely selling the full range of Surgical products across our portfolio • Work collaboratively with other Surgical Remote Sales colleagues and local field-based sales teams to exceed sales targets • Develop deep relationships with healthcare professionals (HCPs) to promote and sell Medtronic Surgical products remotely • Actively contribute as part of the wider sales team, working towards agreed objectives with the Remote and Regional Sales Managers • Support field sales representatives with sales planning and execution, including sales calls, data analysis, identifying customer opportunities, and follow-up activities • Attend occasional internal and customer meetings (up to 20% travel)

• Promote and sell Medtronic's products and services within an assigned geographic area and/or specific customer accounts to meet or exceed sales targets • Develop, build, and strengthen long-term relationships with stakeholders and healthcare professionals • Be responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's products and/or services • Promote and establish education of the company's products and/or services • Conduct market research including customers and competitors’ activities • Implement market development plans/strategies and changes as needed • Communicate customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing

• Lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches. • Partner with key leadership, field, and cross functional personnel to identify opportunities for and barriers to improving district and region performance. • Provide feedback to product development, quality, education, and marketing teams regarding product performance to improve future offerings. • Serve as the customer and field technical resource in CRM. • Provide expertise and leadership in the areas of Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education. • Based on strategic priorities provide implant or clinic coverage as requested by the needs of the region. • Drives regional education and training activities and supports national programs for CRM, specifically: Train and educate internal teams and external customers on CRM procedures, therapies/ products, processes and solutions. • Continued education and assessment of tenured field team. • Leads coordination of new-hire training with accountability to hiring manager (DM or DSM). • Responsible for new hire field sign-off. • Understand competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage. • Disseminates competitive information to regional teams. • Delivers competitive training to field service and sales staff. • Delivers tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams and ensure a best-in-class organization. • Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers. • Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value and engages with the Regional Economics Manager for economic value conversations. • Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise. • Understands, Interprets and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies. • Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals. • Leverages personal district and region-wide relationships and experience to anticipate changes in business conditions. • Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions. • Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and service teams. • Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region. • Provides expert service at key accounts to establish and reinforce the value of Medtronic technical competency.