Role Description At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects. The Field Service Engineer is the primary technical representative for Medtronic EP Technologies (formerly CAS) Affera customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance and de-installation of all Affera systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure. Key Responsibilities - Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of EP Technologies Affera systems. - Maintain and submit technical records and documentation as per regulatory requirements. - Provide information from experience in the field to colleagues in the office as well as updates to the database. - Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization, including the development and maintenance of Service documentation and procedures. - Provide input to Engineering and Manufacturing for upgrades to Affera products. - Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base. - Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions. - Investigate, analyze, and recognize trends in technical data as it relates to Affera products. - Participate in special projects as requested by the US Field Service Manager or designee. - Participate in and provide technical training to physicians, EP technicians and department managers at customer sites. Qualifications - High School Diploma or equivalent required. - 4 years of technical, clinical field service, technical internship or clinical customer support experience. Requirements - Bachelor’s degree in an Engineering discipline (preferred). - Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation. - Ability to troubleshoot problems and technically diagnose medical equipment. - Excellent English writing and verbal communication skills. - Excellent time management skills and detail oriented. - Flexibility to travel frequently including possible international locations. - Ability to work independently, self-motivated and without direct supervision. - Extensive direct, face to face customer contact and interaction. - Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services. - For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Benefits - Competitive Salary and flexible Benefits Package. - Health, Dental and vision insurance. - Health Savings Account. - Healthcare Flexible Spending Account. - Life insurance, Long-term disability leave. - Dependent daycare spending account. - Tuition assistance/reimbursement. - Incentive plans, 401(k) plan plus employer contribution and match. - Short-term disability. - Paid time off. - Paid holidays. - Employee Stock Purchase Plan. - Employee Assistance Program. - Non-qualified Retirement Plan Supplement (subject to IRS earning minimums). - Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).