Role Description At Bugcrowd, we handle application security assessment at an epic scale. As an Application Security Engineer (ASE), you will curate and manage the incoming security vulnerability submissions to some of the world’s biggest companies’ bug bounty programs. Here are just a few of the reasons why we are the best: - A tenure at Bugcrowd often means you have worked on not only one company’s security program but potentially on hundreds. - As an ASE at Bugcrowd, you will be exposed to the Internet’s best security researchers and their cutting-edge security testing methodologies. - Our ASEs quickly become technically fluent in obscure/complex vulnerabilities such as XSS, SQLi, XXE, IDOR, SSTI, SSRF, and many others. - You will be exposed to things outside of your comfort zone, including security programs for cars, IoT devices, embedded systems, mobile applications, and more! - We have an awesome team and tons of perks. We’ve even been selected as one of “The 10 Coolest Security Startups Of 2016” by crn.com. Qualifications - Bachelor’s degree or previous security consulting experience - Published and demonstrated passion for security assessment research - High proficiency with Burp Suite (or any other interception proxy) and a working level of experience with other industry standard tools (nmap, sqlmap, anything included in Kali Linux) - Ability to execute on individual projects but still contribute to the team - Ability to complete tasks on time - Strong organization, influencing, and communication skills Requirements - Strong knowledge of OWASP Top Ten type vulnerabilities - Strong skill set in one scripting/development language, often to assist with the design or development of tooling for improving the triage/validation process Benefits - Remote, work-from-home 100% of the time Culture At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work. - Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point. - We value the perspectives and experiences people from underrepresented backgrounds bring.

• Demonstrate SPTS processes to meet the agreed specification • Assess results using analytical equipment and appropriate software packages • Provide the product marketing department with regular updates on the progress of sample/demonstration work • Develop good relationships with customers • Summarise results in a written report or presentation for both internal and external use • Develop processes in line with SPTS products • Varying the process parameters to optimise results • Run marathon tests for new processes and equipment • Contribute constructively to the work of project teams for new products and processes • Undertake problem solving and trouble-shooting involving hands-on equipment investigations • Summarise results in a written report or presentation • Write technical reports for patent applications • Write technical papers for publication at conferences, seminars etc. • Develop SPTS processes to meet the agreed specification at customer sites

Role Description We're looking for an experienced Application Support Specialist who thrives on solving real-world customer challenges - from straightforward questions to complex, multi-system issues. In this role, you'll take full ownership of incoming issues, dive deep using your technical expertise, and partner closely with Product Engineering teams when needed to drive swift, effective resolutions that get customers back up and running fast. - Serve as the trusted point of contact for customers facing blockers in their FA ecosystem - Troubleshoot and resolve a wide range of service requests with speed and accuracy - Collaborate with product teams to escalate, reproduce, and ultimately eliminate root causes - Turn complex problems into clear solutions, improving both customer satisfaction and our platform's reliability - Continuously develop and maintain a knowledge base to enhance incident resolution rates for FA products and services - Maintain effective communication and collaboration with business teams to ensure timely updates are shared - Keep your technical and application skills up to date through training and literature, sharing knowledge with others as needed Qualifications - Experience in a 2nd line Technical Operations or Application Support role - Familiarity with support processes - Proven track record of delivering exceptional customer service to end users, with a focus on meaningful communication - Ability to troubleshoot basic to advanced computer operations and software issues - Strong knowledge of SQL and scripting languages - Familiarity with technical and business environments and processes - Insight into the functional aspects and technical behaviour of operating systems, development environments, and deployment practices - Good verbal and written English communication skills - Self-motivated with a strong initiative - Exceptional problem-solving and analytical abilities - Strong organizational skills to manage own backlog - Keen attention to detail Requirements - Familiarity with Incident, Problem, Request, Escalation, and Change Management - Proficient in database configuration changes (SQL, MongoDB, RDS) - Understanding of software development practices, concepts, and technologies - Experience in Jira Service Management and Azure DevOps environments - Experience in working directly with engineering teams on addressing found bugs - Understanding the importance of thorough and secure screenings where people, processes, and technology intersect Benefits - Employee Impact Groups - FA Cares volunteer opportunities - Mentorship Advantage Program - SOAR, award-winning manager development program

• Meet or exceed revenue targets by providing metal cutting solutions • Generating, qualifying, and managing all sales leads, prospects, and new customer accounts • Proactively managing the complete sales process, including prospecting, qualification, consultative sales meetings • Actively collaborating with internal sales and support professionals to provide value and a positive end-to-end customer experience • Performing online and/or onsite demonstrations of metal cutting products tailored to customers’ needs