Role Description We're looking for an experienced Application Support Specialist who thrives on solving real-world customer challenges - from straightforward questions to complex, multi-system issues. In this role, you'll take full ownership of incoming issues, dive deep using your technical expertise, and partner closely with Product Engineering teams when needed to drive swift, effective resolutions that get customers back up and running fast. - Serve as the trusted point of contact for customers facing blockers in their FA ecosystem - Troubleshoot and resolve a wide range of service requests with speed and accuracy - Collaborate with product teams to escalate, reproduce, and ultimately eliminate root causes - Turn complex problems into clear solutions, improving both customer satisfaction and our platform's reliability - Continuously develop and maintain a knowledge base to enhance incident resolution rates for FA products and services - Maintain effective communication and collaboration with business teams to ensure timely updates are shared - Keep your technical and application skills up to date through training and literature, sharing knowledge with others as needed Qualifications - Experience in a 2nd line Technical Operations or Application Support role - Familiarity with support processes - Proven track record of delivering exceptional customer service to end users, with a focus on meaningful communication - Ability to troubleshoot basic to advanced computer operations and software issues - Strong knowledge of SQL and scripting languages - Familiarity with technical and business environments and processes - Insight into the functional aspects and technical behaviour of operating systems, development environments, and deployment practices - Good verbal and written English communication skills - Self-motivated with a strong initiative - Exceptional problem-solving and analytical abilities - Strong organizational skills to manage own backlog - Keen attention to detail Requirements - Familiarity with Incident, Problem, Request, Escalation, and Change Management - Proficient in database configuration changes (SQL, MongoDB, RDS) - Understanding of software development practices, concepts, and technologies - Experience in Jira Service Management and Azure DevOps environments - Experience in working directly with engineering teams on addressing found bugs - Understanding the importance of thorough and secure screenings where people, processes, and technology intersect Benefits - Employee Impact Groups - FA Cares volunteer opportunities - Mentorship Advantage Program - SOAR, award-winning manager development program

• Meet or exceed revenue targets by providing metal cutting solutions • Generating, qualifying, and managing all sales leads, prospects, and new customer accounts • Proactively managing the complete sales process, including prospecting, qualification, consultative sales meetings • Actively collaborating with internal sales and support professionals to provide value and a positive end-to-end customer experience • Performing online and/or onsite demonstrations of metal cutting products tailored to customers’ needs

Role Description The Application Analyst II is responsible for intermediate-level support and configuration of assigned applications. The position entails: - Assisting, training, and supporting customers with the operation and administration of systems. - Troubleshooting issues and working with vendors on issue resolution. - Partnering with customers to increase understanding of available tools to enhance operational efficiencies. - Creating documentation and assisting other Technology teams with issues and problems. - Ensuring the services provided contribute to the successful accomplishment of the department and organizational goals. - Possessing the intermediate technical expertise to support specific healthcare applications. - Cross-training to become proficient in multiple applications. Qualifications - Intermediate technical expertise in healthcare applications. - Experience in customer support and training. Requirements - Ability to troubleshoot and resolve issues effectively. - Strong communication and documentation skills. Benefits - Competitive salary. - Health and wellness programs. - Opportunities for professional development.

Title: Senior Application Support Engineer Location: Remote in Georgia Job Description: We are seeking a highly skilled and proactive Senior Application Support Engineer to ensure seamless operation and optimization of business application services. Join our team to play a crucial role in maintaining reliability, driving continuous improvement and delivering high-quality support for our technology-driven environment. Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi. Responsibilities - Ensure timely resolution of issues to maintain smooth business application service operations - Facilitate the successful transition of application features from development to production environments - Develop and implement initiatives to improve and optimize application service operations - Assist in automating manual activities to enhance service consistency and efficiency for end-users - Communicate effectively with stakeholders during incident and problem management - Manage escalations related to operational topics - Collaborate with multiple teams to align with Agile frameworks like Kanban, SAFe or SCRUM - Oversee release management and foster engineering alignment within Agile delivery practices Requirements - 3+ years of experience in Collibra or Collibra workflow scripting - Proficiency in relational databases including Microsoft SQL Server (Snowflake is a plus) - Expertise in incident and problem management for application support - Background in at least one Enterprise Agile Framework such as Kanban, SAFe or SCRUM - Strong foundation in Agile delivery with release management and engineering exposure - Capability to handle and prioritize multiple operations or projects with attention to detail - English proficiency at B2 level or higher Nice to have - Knowledge of cloud services preferably AWS</p> - Familiarity with CI/CD pipelines and tools like GitLab or Jenkins - Background in programming languages such as Java and Python - Understanding of tools like ServiceNow, Jira and Confluence We offer/Benefits We connect like-minded people - Delivering innovative solutions to industry leaders, making a global impact  - Enjoyable working environment, whether it is the vibrant office or the comfort of your own home  - Opportunity to work abroad for up to two months per year  - Relocation opportunities within our offices in 55+ countries - Corporate and social events    We invest in your growth - Leadership development, career advising, soft skills and well-being programs  - Certifications, including GCP, Azure and AWS</li> - Unlimited access to LinkedIn Learning and Udemy - Free English classes with certified teachers  We cover it all - Participation in the Employee Stock Purchase Plan  - Monetary bonuses for engaging in the referral program  - Comprehensive medical & family care package    - Five trust days per year (sick leave without a medical certificate)    - Benefits package (sports activities, a variety of stores and services) EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.