Role Description The Application Analyst II is responsible for intermediate-level support and configuration of assigned applications. The position entails: - Assisting, training, and supporting customers with the operation and administration of systems. - Troubleshooting issues and working with vendors on issue resolution. - Partnering with customers to increase understanding of available tools to enhance operational efficiencies. - Creating documentation and assisting other Technology teams with issues and problems. - Ensuring the services provided contribute to the successful accomplishment of the department and organizational goals. - Possessing the intermediate technical expertise to support specific healthcare applications. - Cross-training to become proficient in multiple applications. Qualifications - Intermediate technical expertise in healthcare applications. - Experience in customer support and training. Requirements - Ability to troubleshoot and resolve issues effectively. - Strong communication and documentation skills. Benefits - Competitive salary. - Health and wellness programs. - Opportunities for professional development.

Title: Senior Application Support Engineer Location: Remote in Georgia Job Description: We are seeking a highly skilled and proactive Senior Application Support Engineer to ensure seamless operation and optimization of business application services. Join our team to play a crucial role in maintaining reliability, driving continuous improvement and delivering high-quality support for our technology-driven environment. Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi. Responsibilities - Ensure timely resolution of issues to maintain smooth business application service operations - Facilitate the successful transition of application features from development to production environments - Develop and implement initiatives to improve and optimize application service operations - Assist in automating manual activities to enhance service consistency and efficiency for end-users - Communicate effectively with stakeholders during incident and problem management - Manage escalations related to operational topics - Collaborate with multiple teams to align with Agile frameworks like Kanban, SAFe or SCRUM - Oversee release management and foster engineering alignment within Agile delivery practices Requirements - 3+ years of experience in Collibra or Collibra workflow scripting - Proficiency in relational databases including Microsoft SQL Server (Snowflake is a plus) - Expertise in incident and problem management for application support - Background in at least one Enterprise Agile Framework such as Kanban, SAFe or SCRUM - Strong foundation in Agile delivery with release management and engineering exposure - Capability to handle and prioritize multiple operations or projects with attention to detail - English proficiency at B2 level or higher Nice to have - Knowledge of cloud services preferably AWS</p> - Familiarity with CI/CD pipelines and tools like GitLab or Jenkins - Background in programming languages such as Java and Python - Understanding of tools like ServiceNow, Jira and Confluence We offer/Benefits We connect like-minded people - Delivering innovative solutions to industry leaders, making a global impact  - Enjoyable working environment, whether it is the vibrant office or the comfort of your own home  - Opportunity to work abroad for up to two months per year  - Relocation opportunities within our offices in 55+ countries - Corporate and social events    We invest in your growth - Leadership development, career advising, soft skills and well-being programs  - Certifications, including GCP, Azure and AWS</li> - Unlimited access to LinkedIn Learning and Udemy - Free English classes with certified teachers  We cover it all - Participation in the Employee Stock Purchase Plan  - Monetary bonuses for engaging in the referral program  - Comprehensive medical & family care package    - Five trust days per year (sick leave without a medical certificate)    - Benefits package (sports activities, a variety of stores and services) EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.

Role Description The Product Owner – SaaS Application Engineer functions as the product owner for a defined portfolio of enterprise SaaS applications (e.g., collaboration platforms, productivity tools, or designated enterprise SaaS systems). This role blends IT Asset Management (ITAM) disciplines—licensing, renewals, cost optimization, and compliance—with hands‑on application administration and engineering to ensure SaaS applications are secure, well‑integrated, and efficiently operated. As the technical steward for sanctioned SaaS tools, this role partners with Security, Identity, Procurement, Finance, and Enterprise Architects to ensure applications are securely onboarded, access is governed and auditable, and manual work is automated wherever possible, supporting modernization, security, and operational efficiency of the SaaS portfolio. Key Responsibilities - Product Ownership & Value Delivery (35%) - Own roadmap and backlog for assigned SaaS applications or ITAM tooling. - Drive operational improvements through automation, standardized practices, and governance oversight. - Balance compliance requirements with business productivity needs. - Act as primary interface between business stakeholders and engineering/support teams. - Define success metrics (adoption, cost efficiency, risk posture). - Evaluate and vet new SaaS tools for technical compatibility, security posture, integration requirements, and administrative overhead prior to adoption. - Application Administration & Security Engineering (35%) - Serve as the technical application administrator for approved SaaS platforms, ensuring secure, scalable, and efficient day-to-day operations. - Partner with Identity, Security, and other teams to configure and maintain: - SSO and conditional access integrations - MFA enforcement, admin role assignments, and security settings - Automation workflows for SaaS administration, including license provisioning/deprovisioning, role assignments, and access reviews - Implement and support least-privilege access models, including management of service accounts, service principals, secrets, and API permissions. - Oversee and automate user lifecycle processes (joiner, mover, leaver), ensuring access provisioning aligns with role, policy, and audit requirements. - Leverage AI, APIs, scripting, and low-code platforms to reduce manual administrative effort and improve operational consistency. - Establish and document application administration standards, including admin ownership models, access review cadences, and secure configuration baselines. - Act as an escalation point for complex application and access-related issues beyond Tier 1/2 support. - SaaS Financial & Lifecycle Management (30%) - Own the software lifecycle for defined portfolio of enterprise SaaS applications, from onboarding through renewal and retirement. - Monitor application usage, license consumption, and spending to: - Identify under‑utilization and seat reclamation opportunities - Recommend license model changes and contract right‑sizing - Lead renewal readiness by partnering with Finance and Procurement using historical usage and forward‑looking demand. - Maintain a clean, authoritative SaaS inventory, including license entitlements, assigned users, admins, and integrations. - Drive visibility and optimization of SaaS spend, utilization, and risk posture across the assigned portfolio. - Support internal and external audits by performing periodic user access reviews and license compliance validations. - Execute governance processes in alignment with ITAM program standards. Qualifications - 3+ years of experience in SaaS application administration, or IT Asset Management, with demonstrated hands-on technical depth. - 3+ years of demonstrated experience configuring, securing, and integrating SaaS applications in an enterprise environment, including SSO, API connections, and admin console management. - Strong understanding of software licensing models (named, concurrent, consumption, enterprise agreements). - Strong analytical and problem-solving skills, with the ability to connect usage, entitlement, and spend data into actionable insights and recommendations. - Ability to maintain accurate configuration and inventory data across multiple platforms, and to identify discrepancies through data analysis and system queries. - Demonstrated initiative in adopting and applying emerging technologies, including AI and automation tooling, to streamline operations and improve decision-making. Desired Skills & Experience - Working knowledge of ITAM or SAM tooling. - CMDB or application inventory platforms. - Experience with SSO technologies (SAML, OAuth, OpenID Connect). - Identity platforms (e.g., Entra ID / Azure AD). - Familiarity with service principals, API permissions, Graph‑style access models. - SaaS security configurations and vendor admin consoles. - Experience automating workflows using scripting, APIs, Power Platform, or similar tools. - Bachelor’s degree. - Experience building dashboards and reports (Excel and/or BI tools) and communicating results to non-technical stakeholders. - Comfortable operating at the intersection of governance, engineering, and cost optimization. - Hands-on experience supporting SOX, ITGC, or access review processes. - ITAM/SAM/procurement-related certifications (IAITAM, ITIL, or similar). Pay Range The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00.

Role Description The Product Owner – SaaS Application Engineer functions as the product owner for a defined portfolio of enterprise SaaS applications (e.g., collaboration platforms, productivity tools, or designated enterprise SaaS systems). This role blends IT Asset Management (ITAM) disciplines—licensing, renewals, cost optimization, and compliance—with hands-on application administration and engineering to ensure SaaS applications are secure, well-integrated, and efficiently operated. As the technical steward for sanctioned SaaS tools, this role partners with Security, Identity, Procurement, Finance, and Enterprise Architects to ensure applications are securely onboarded, access is governed and auditable, and manual work is automated wherever possible, supporting modernization, security, and operational efficiency of the SaaS portfolio. Key Responsibilities - Product Ownership & Value Delivery (~35%) - Own roadmap and backlog for assigned SaaS applications or ITAM tooling. - Drive operational improvements through automation, standardized practices, and governance oversight. - Balance compliance requirements with business productivity needs. - Act as primary interface between business stakeholders and engineering/support teams. - Define success metrics (adoption, cost efficiency, risk posture). - Evaluate and vet new SaaS tools for technical compatibility, security posture, integration requirements, and administrative overhead prior to adoption. - Application Administration & Security Engineering (~35%) - Serve as the technical application administrator for approved SaaS platforms, ensuring secure, scalable, and efficient day-to-day operations. - Partner with Identity, Security, and other teams to configure and maintain: - SSO and conditional access integrations - MFA enforcement, admin role assignments, and security settings - Automation workflows for SaaS administration, including license provisioning/deprovisioning, role assignments, and access reviews - Implement and support least-privilege access models, including management of service accounts, service principals, secrets, and API permissions. - Oversee and automate user lifecycle processes (joiner, mover, leaver), ensuring access provisioning aligns with role, policy, and audit requirements. - Leverage AI, APIs, scripting, and low-code platforms to reduce manual administrative effort and improve operational consistency. - Establish and document application administration standards, including admin ownership models, access review cadences, and secure configuration baselines. - Act as an escalation point for complex application and access-related issues beyond Tier 1/2 support. - SaaS Financial & Lifecycle Management (~30%) - Own the software lifecycle for defined portfolio of enterprise SaaS applications, from onboarding through renewal and retirement. - Monitor application usage, license consumption, and spending to: - Identify under-utilization and seat reclamation opportunities - Recommend license model changes and contract right-sizing - Lead renewal readiness by partnering with Finance and Procurement using historical usage and forward-looking demand. - Maintain a clean, authoritative SaaS inventory, including license entitlements, assigned users, admins, and integrations. - Drive visibility and optimization of SaaS spend, utilization, and risk posture across the assigned portfolio. - Support internal and external audits by performing periodic user access reviews and license compliance validations. - Execute governance processes in alignment with ITAM program standards. Qualifications - 3+ years of experience in SaaS application administration, or IT Asset Management, with demonstrated hands-on technical depth. - 3+ years of demonstrated experience configuring, securing, and integrating SaaS applications in an enterprise environment, including SSO, API connections, and admin console management. - Strong understanding of software licensing models (named, concurrent, consumption, enterprise agreements). - Strong analytical and problem-solving skills, with the ability to connect usage, entitlement, and spend data into actionable insights and recommendations. - Ability to maintain accurate configuration and inventory data across multiple platforms, and to identify discrepancies through data analysis and system queries. - Demonstrated initiative in adopting and applying emerging technologies, including AI and automation tooling, to streamline operations and improve decision-making. Desired Skills & Experience - Working knowledge of ITAM or SAM tooling. - CMDB or application inventory platforms. - Experience with SSO technologies (SAML, OAuth, OpenID Connect). - Identity platforms (e.g., Entra ID / Azure AD). - Familiarity with service principals, API permissions, Graph-style access models. - SaaS security configurations and vendor admin consoles. - Experience automating workflows using scripting, APIs, Power Platform, or similar tools. - Bachelor’s degree. - Experience building dashboards and reports (Excel and/or BI tools) and communicating results to non-technical stakeholders. - Comfortable operating at the intersection of governance, engineering, and cost optimization. - Hands-on experience supporting SOX, ITGC, or access review processes. - ITAM/SAM/procurement-related certifications (IAITAM, ITIL, or similar). Benefits - Equal opportunity employer. - Reasonable accommodations available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs. - Confidentiality maintained for accommodation requests. Pay Range The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00.