• Demonstrate SPTS processes to meet the agreed specification • Assess results using analytical equipment and appropriate software packages • Provide the product marketing department with regular updates on the progress of sample/demonstration work • Develop good relationships with customers • Summarise results in a written report or presentation for both internal and external use • Develop processes in line with SPTS products • Varying the process parameters to optimise results • Run marathon tests for new processes and equipment • Contribute constructively to the work of project teams for new products and processes • Undertake problem solving and trouble-shooting involving hands-on equipment investigations • Summarise results in a written report or presentation • Write technical reports for patent applications • Write technical papers for publication at conferences, seminars etc. • Develop SPTS processes to meet the agreed specification at customer sites

Role Description We're looking for an experienced Application Support Specialist who thrives on solving real-world customer challenges - from straightforward questions to complex, multi-system issues. In this role, you'll take full ownership of incoming issues, dive deep using your technical expertise, and partner closely with Product Engineering teams when needed to drive swift, effective resolutions that get customers back up and running fast. - Serve as the trusted point of contact for customers facing blockers in their FA ecosystem - Troubleshoot and resolve a wide range of service requests with speed and accuracy - Collaborate with product teams to escalate, reproduce, and ultimately eliminate root causes - Turn complex problems into clear solutions, improving both customer satisfaction and our platform's reliability - Continuously develop and maintain a knowledge base to enhance incident resolution rates for FA products and services - Maintain effective communication and collaboration with business teams to ensure timely updates are shared - Keep your technical and application skills up to date through training and literature, sharing knowledge with others as needed Qualifications - Experience in a 2nd line Technical Operations or Application Support role - Familiarity with support processes - Proven track record of delivering exceptional customer service to end users, with a focus on meaningful communication - Ability to troubleshoot basic to advanced computer operations and software issues - Strong knowledge of SQL and scripting languages - Familiarity with technical and business environments and processes - Insight into the functional aspects and technical behaviour of operating systems, development environments, and deployment practices - Good verbal and written English communication skills - Self-motivated with a strong initiative - Exceptional problem-solving and analytical abilities - Strong organizational skills to manage own backlog - Keen attention to detail Requirements - Familiarity with Incident, Problem, Request, Escalation, and Change Management - Proficient in database configuration changes (SQL, MongoDB, RDS) - Understanding of software development practices, concepts, and technologies - Experience in Jira Service Management and Azure DevOps environments - Experience in working directly with engineering teams on addressing found bugs - Understanding the importance of thorough and secure screenings where people, processes, and technology intersect Benefits - Employee Impact Groups - FA Cares volunteer opportunities - Mentorship Advantage Program - SOAR, award-winning manager development program

• Meet or exceed revenue targets by providing metal cutting solutions • Generating, qualifying, and managing all sales leads, prospects, and new customer accounts • Proactively managing the complete sales process, including prospecting, qualification, consultative sales meetings • Actively collaborating with internal sales and support professionals to provide value and a positive end-to-end customer experience • Performing online and/or onsite demonstrations of metal cutting products tailored to customers’ needs

Role Description The Application Analyst II is responsible for intermediate-level support and configuration of assigned applications. The position entails: - Assisting, training, and supporting customers with the operation and administration of systems. - Troubleshooting issues and working with vendors on issue resolution. - Partnering with customers to increase understanding of available tools to enhance operational efficiencies. - Creating documentation and assisting other Technology teams with issues and problems. - Ensuring the services provided contribute to the successful accomplishment of the department and organizational goals. - Possessing the intermediate technical expertise to support specific healthcare applications. - Cross-training to become proficient in multiple applications. Qualifications - Intermediate technical expertise in healthcare applications. - Experience in customer support and training. Requirements - Ability to troubleshoot and resolve issues effectively. - Strong communication and documentation skills. Benefits - Competitive salary. - Health and wellness programs. - Opportunities for professional development.