First Advantage Global operating Centre

Role Description This role is currently remote, and the position's core hours are North American. We are seeking a skilled and dedicated Application Support role - Integrations Specialist (Tier 2) responsible for providing day-to-day technical support and maintenance for integration applications in a production environment. This role focuses on ensuring seamless data exchange, high system availability, and timely issue resolution across various applications and interfaces. The ideal candidate will have a strong understanding of integration technologies, excellent problem-solving skills, and the ability to collaborate effectively with technical teams, business users, and third-party vendors. Key Responsibilities: - Provide daily production support for integration of applications and related systems. - Monitor, identify, analyze, and resolve issues related to integration processes, data transfer, and application performance. - Troubleshoot technical issues and ensure timely, effective resolution while minimizing business impact. - Collaborate with internal technical teams (development, operations, infrastructure) and third-party vendors to diagnose and resolve integration-related problems. - Perform root cause analysis (RCA) for recurring incidents and implement preventive measures. - Apply patches, upgrades, and new releases to integration platforms and related systems as necessary. - Maintain proper documentation of incidents, resolutions, and system configurations. - Work closely with business stakeholders to understand integration requirements and support business continuity during production incidents. Qualifications - Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). - Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. - Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. - Detail-oriented, with strong organizational and multitasking abilities. Requirements - Proven experience in application or production support, preferably in a role focused on integrations. - Familiarity with database technologies (SQL, MongoDB). - Exposure to integration platforms such as MuleSoft or similar middleware tools. - Basic understanding of HTML debugging and XSLT transformations. - Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). Benefits If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Work Location Remote (Bangalore / Mumbai) Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Role Description The Salesforce Solution Architect is responsible for designing, developing, and implementing scalable Salesforce solutions that align with the organization’s business objectives and technical strategy. This role serves as the primary technical authority on all Salesforce platform initiatives, translating complex business requirements into well-architected, maintainable solutions across Sales Cloud, Service Cloud, Experience Cloud, and related Salesforce products. The ideal candidate combines deep Salesforce platform expertise with strong leadership skills to guide cross-functional teams through successful implementations. - Design and architect end-to-end Salesforce solutions, including data models, security frameworks, integration architectures, and platform configurations that align with business strategy and scalability requirements (40%) - Lead technical delivery of Salesforce projects from requirements gathering through deployment, collaborating with business analysts, developers, and stakeholders to ensure solutions meet functional and technical specifications (25%) - Evaluate, recommend, and govern Salesforce products, AppExchange solutions, and third-party integrations; establish and enforce platform governance policies, coding standards, and best practices across the Salesforce ecosystem (20%) - Provide technical leadership and mentorship to Salesforce developers and administrators; stay current with Salesforce releases, emerging features, and industry trends to drive continuous platform improvement (15%) Qualifications - Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce Flow - Strong understanding of data modeling, ETL processes, and enterprise integration architecture (REST/SOAP APIs, middleware) - Experience with Salesforce DevOps practices including CI/CD, version control, and sandbox management - Knowledge of identity management (SSO, SAML, OAuth) as it relates to Salesforce - Salesforce certifications strongly preferred (e.g., Certified Application Architect, Certified System Architect, Certified Technical Architect, Platform Developer II) - Excellent written, verbal, and interpersonal communication skills with management, technical peers, and business stakeholders - Demonstrated critical thinking and analytical skills with the ability to translate complex business requirements into technical solutions - Strong collaboration skills and ability to work in a fast-paced environment with competing priorities - Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field, or equivalent work experience - 8+ years of hands-on experience with the Salesforce platform, including configuration, customization, and development - 5+ years in a Solution Architect, Technical Architect, or similar senior technical leadership role - Proven track record of designing and delivering enterprise-scale Salesforce implementations - Deep experience with Sales Cloud, Service Cloud, Experience Cloud, or Marketing Cloud - Extensive experience leading cross-functional technical teams and managing multiple concurrent projects - Minimal travel expected, approximately 10% or less. Occasional domestic travel may be required for project kick-offs, stakeholder meetings, or team events. Benefits - The salary range for this position is approximately $175K-$200K base annually. - This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Role Description As the Concierge Assistant Manager at First Advantage, you will drive the overall vision and provide transformational leadership for our Clinical Concierge team, who is unique in playing a hybrid role of both fulfillment and customer support. You will manage the operational activities of our U.S. organization, ensuring day-to-day operations and processes run smoothly, efficiently, and consistently. This pivotal leadership role involves ensuring accountability, process adherence, KPI management, and cross-functional coordination. You will also oversee the team's customer support efforts, ensuring a customer-centric approach that prioritizes the needs and satisfaction of our customers. You will be strong in collaboration, working closely with various departments to achieve operational excellence. This high-impact position is designed to support sustainable growth and operational excellence, ultimately benefiting our customers. - Drive overall Clinical Concierge strategy and establish & monitor Clinical Concierge KPIs to assess the team’s performance - Monitor ongoing or escalated issues impacting operations and customer program performance, and coordinate resolutions to ensure optimal performance and customer satisfaction - Collaborate with customer-facing groups to problem-solve and implement customers' unique operational and/or technical requirements to optimize the customer experience and enhance effectiveness - Support in driving productivity & quality, and lead process improvement initiatives - Measure the effectiveness of Clinical Concierge by defining operational metrics, tracking systems, and reporting to the Healthcare Leadership team - Review trends for order volume, phone volume, staffing levels, and customer satisfaction to determine where process improvements may be made - Review quality performance measurements, provide input for coaching performance/action plans as applicable plus staff development and leadership coaching - Drive new business growth through greater advocacy reference-ability - Ensure that customer satisfaction is achieved through effective communication, problem solving, and efficient processes - Help create and maintain a positive department culture through the participation in, and creation of Company culture initiatives Qualifications - 5-8+ years’ experience in operations or customer service management with a technology/SaaS company, with at least 3+ years in a leadership role. Experience working with drug and occupational health screenings, preferred - Strong leadership, organizational, and project management skills to manage multiple responsibilities - Strategic and creative thinker with a bias for action; strong conflict resolution and negotiation skills - Exceptional communication and interpersonal abilities, with a collaborative mindset - Extensive analytical skills with experience in data modeling, dashboards, and operational KPIs - Strong listening skills, attention to detail, decision-making skills Equal Employment Opportunities First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Role Description The Customer Success Partner is responsible, alongside a Strategic CSP, for the growth and retention of the shared client portfolio, for the Healthcare Vertical’s top strategic accounts. As a CSP, you will share in the responsibility for full end-to-end customer account management. A successful CSP not only manages the day-to-day screening program for the customer, but also develops strategic relationships with the customer and identifies opportunities to expand SBC’s footprint within the customer via incremental products and services. - Implement and manage customer background screening programs to best align with customer’s organizational needs and goals. - Structure and implement long-term contracts/agreements with customers to renew and grow revenue from the customer base. - Understand each client’s organizational dynamic; probe to discover model and core initiatives in a solutions sales capacity. - Assist clients in goal achievement by leveraging Sterling’s products and services. - Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles. - Create strategic account plans as a roadmap to grow customer revenue and deliver world-class customer satisfaction. - Liaise between client, internal departments, and partners to provide clear and accurate program guidance for customers. - Manage client interactions using Salesforce.com. - Conduct regular business reviews using value-add propositions to mitigate client risk and enhance background screening programs. - Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business. - You are able to perform duties within strict deadlines. - You excel when working both within a team and independently. - You have solid knowledge of Sterling’s production systems. Qualifications - Bachelor's degree or equivalent experience. - 2+ years’ experience in a client-facing role (Preferred). - Sales and/or sales management experience. - Team management experience is a plus. - Strong client focus – commitment to delivering superior client experience and advocating for client needs. - Consultative selling skills – experience expanding account reach, up/cross-selling, new business development. - Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win. - Analytical skills – assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics. - Excellent oral and written communication skills. - Microsoft Office – Expert (especially Excel and PowerPoint). - Salesforce.com – Intermediate. - High comfort level with technology and software systems. Benefits - We have great people here and are looking for more. Come join us! Equal Employment Opportunities First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Role Description The Senior AppSec Engineer is an individual contributor role reporting to the Senior Manager of Application Security. The person in this position will drive security assessments for many different First Advantage product applications to consistently enhance security posture and reduce risk across the enterprise. - Design and implement secure application code bases and processes to support the software development life cycle (SDLC) across the global enterprise. - Serve as a liaison between third-party penetration testing vendors and internal application teams, collaborating to schedule, scope, test, and remediate. - Review security findings from multiple tooling sources as well as customer inquiries, assessing validity and risk levels. - Perform threat modeling and application design reviews, working closely with stakeholders. - Configure SAST and DAST tooling, analyze findings, and address ticketing and remediation with multiple other teams. - Contribute to the development and automation of security testing tools and processes. - Assist with incident response (IR) activities that may relate to application security. - Partner with teams such as SecOps, Threat Intel/Hunt, Vulnerability Management, DevOps, AppDev, Networking, and Product to ensure a strong security posture across the organization. Qualifications - 3-5 years of experience with a combination of application security engineering, penetration testing, web application/API development (.NET/C#, Java, JavaScript), system administration, networking, and information security. Requirements - Relevant industry certifications from organizations such as OffSec, SANS, or isc2. - Familiarity with web application/API testing, static code analysis, threat modeling, and vulnerability scanners. - Practical knowledge with source code review to address common security issues. Benefits - Employee Impact Groups - FA Cares volunteer opportunities - Mentorship Advantage Program - SOAR, award-winning manager development program

Role Description A successful FINANCE SPECIALIST will play a key role in providing day-to-day support to the HKASEAN Finance team, including but not limited to: - Accounts payable - Journal entry preparation - Balance sheet and profit and loss analysis - Reconciliations - Statutory filing - Other month-end close activities Responsibilities include: - Process and validate accuracy of the accounts payable invoices and resolve discrepancies to ensure accurate posting to Oracle System. - Prepare Quarterly GST Reports. - Reconcile bank statements by comparing the statements with the general ledger on a weekly basis. - Maintain accounting databases which may include data entry and maintenance of backup documentation. - Prepare balance sheet reconciliation. - Prepare journal entries for adjustments related to Accounts Payable. - Maintain Monthly Revaluation of Foreign Vendor and Cash Revaluation of balances. - Prepare and maintain a schedule of weekly Funding Requirements. - Assist in the statutory audit for HKASEAN entities. Qualifications - Graduate of BS Accountancy or other related Finance/Banking/Business Management courses - Minimum of 2 to 3 years of relevant work experience in Accounting, solid experience in Accounts Payable and General Ledger - Demonstrated knowledge of accounting processes and cycles - Experienced in managing BIR reporting requirements/compliance Requirements - Certified Public Accountant (CPA), preferred - Oracle experience highly preferred - Detail-oriented - Excellent quality of work and commitment to high standards - Strong business and financial acumen - Strong communication skills (written and verbal) - Excellent time management skills - Willingness and ability to learn new technologies - Ability to handle multiple priorities and meet tight deadlines - Ability to work as part of a team Benefits - Competitive Salary Package - HMO Benefits - Free mental health consultation - Remote work setup

Role Description The Oracle Apps Technical Consultant is responsible for the technical design, development, customization, and support of Oracle E‑Business Suite (EBS) applications. The role involves working closely with functional consultants and business users to translate business requirements into technical solutions while ensuring performance, scalability, and compliance with Oracle standards. Responsibilities: - Technical Development - Design, develop, customize, and maintain Oracle E‑Business Suite R12 components. - Develop and modify Rice Components. - Create and maintain PL/SQL procedures, packages, functions, and triggers. - Develop and customize Forms, OAF (Oracle Application Framework) pages, and ADF components (as applicable). - Work with Workflow Builder to customize and troubleshoot workflows. - Integration & Data Handling - Design and develop interfaces between Oracle EBS and third-party/external systems. - Perform data migration and conversion using SQL, PL/SQL, and Oracle standard tools. - Troubleshoot and resolve data inconsistencies and reconciliation issues. - Support & Maintenance - Provide production support, including issue analysis, bug fixes, and performance tuning. - Analyze and resolve concurrent program failures, performance issues, and database-related errors. - Monitor and tune SQL queries and PL/SQL programs for optimal performance. Qualifications - Strong experience in Oracle E‑Business Suite R12 - Expertise in SQL, PL/SQL - Hands-on experience with: - Oracle Reports - BI Publisher (XML, RTF templates) - Interfaces and APIs - Concurrent Programs - Good understanding of Oracle EBS architecture - Experience with Unix/Linux shell scripting - Knowledge of Oracle database objects and performance tuning Benefits - Employee Impact Groups - FA Cares volunteer opportunities - Mentorship Advantage Program - SOAR, award-winning manager development program Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Role Description - Develop and implement integrations between Oracle R12 modules (AP, AR, GL, FA, CM, Purchasing) and cloud systems using APIs, web services, and middleware tools. - Configure and maintain Oracle concurrent programs, interfaces, and workflows for integration processes. - Work with cloud platforms (e.g., Oracle Cloud and other SaaS solutions) to enable secure and efficient data exchange. - Fine-tune batch jobs, eFile processes, and integration points for high performance and reliability. - Troubleshoot and resolve integration issues with minimal business impact. - Ensure adherence to Oracle best practices, audit requirements, and data integrity standards. - Document integration processes and maintain technical specifications. Qualifications - 5-7 years of experience (with 5+ years managing Oracle EBS projects). - Strong experience with Oracle EBS R12 Financials (AP, AR, GL, FA, CM). - Expertise in PL/SQL, APIs, Web Services (SOAP/REST), and Oracle integration tools. - Hands-on experience with cloud integration platforms and tax compliance systems. - Knowledge of middleware tools (Oracle SOA Suite, OIC, or similar). - Proven ability in performance tuning, troubleshooting, and automation. - Excellent communication and stakeholder management skills. Requirements - Experience with Oracle Cloud Financials or hybrid Oracle environments (preferred). - Familiarity with integrations and financial reporting processes (preferred). Education - Bachelor’s degree in engineering, Computer Science, or related field. - MBA or equivalent is a plus. Benefits - Employee Impact Groups. - FA Cares volunteer opportunities. - Mentorship Advantage Program. - SOAR, award-winning manager development program.

Role Description We are looking for someone with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives in order to quickly identify areas of improvement. The Lead Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms and clearly explain design options and their potential impact. This role is responsible for ensuring smooth, compliant and efficient release management across multiple clouds, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and Salesforce CPQ/CLM. This position will work remote from home office located in India. Hours will be 3.00 pm – 12.00 pm IST. Responsibilities - All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules - Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports - Understanding of basic triggers/Apex code knowledge - Sandbox environment management - DevOps/release management experience - Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience - Identify unused or underutilized platform features - Create a platform roadmap and define priorities, liaising with stakeholders - Own the communication of any platform changes to end users and stakeholders - Data management to improve Salesforce data quality, implementing rules and automation as needed - Proactive system maintenance, including security reviews, release updates, health check, and Optimizer - User support tickets - Monitor and improve user adoption - New user and ongoing user training - Technical documentation - Management of integrated applications and third-party suppliers Qualifications - Bachelor’s degree in IT or Computer Science is preferred - 10 to 11 years of hands-on Salesforce administration and deployment experience across Sales Cloud, Service Cloud, Experience Cloud, Apttus CPQ/CLM - Strong experience supporting release processes in a multi-org or multi-cloud Salesforce environment - Proven experience with Apttus CPQ/CLM configurations and troubleshooting - Salesforce Administrator, Platform App Builder and Platform Developer I (preferred) - Proficiency in Apex, LWC, Flow, SOQL, triggers and Salesforce design patterns & testing frameworks, with strong problem-solving and debugging skills - Experience in Agile environments with excellent communication, teamwork and business acumen to develop effective solutions Requirements - A proactive attitude to platform enhancements - Designing scalable, best-practice solutions - Excellent relationship-building skills - Ability to liaise with stakeholders at all levels - Translating requirements into technical solutions - Experience in change management and governance - Training end users and key stakeholders - Technical documentation - Available and responsive to questions - Experience implementing Salesforce configuration changes - DevOps/release management experience - Understands basic triggers/Apex code knowledge - Demonstrates continued personal/professional development - Is active in the Salesforce community Benefits - Employee Impact Groups - FA Cares volunteer opportunities - Mentorship Advantage Program - SOAR, award-winning manager development program

Role Description We are seeking a highly capable and motivated Security Engineer to help secure our cloud infrastructure and applications across AWS and Azure. This role is ideal for someone with a strong foundation in software development, cloud security engineering, and automation. You will work closely with engineering and DevOps teams to review architectures, implement security controls, and build automation to support secure and efficient go-live processes. - Security Engineering: Implement and maintain security controls in AWS and Azure environments, including IAM, encryption, logging, and monitoring. - Architecture Review Support: Participate in software and infrastructure architecture reviews to identify and mitigate security risks. - Automation Development: Build and maintain tools and scripts to automate go-live security reviews and integrate security checks into CI/CD pipelines. - Collaboration: Work closely with development, DevOps, and compliance teams to ensure security is embedded throughout the software delivery lifecycle. - Threat Modeling & Risk Assessment: Assist in conducting threat modeling and risk assessments for new and existing services. - Incident Response: Support incident response efforts by helping investigate and remediate cloud-related security issues. - Continuous Improvement: Contribute to the evolution of security standards, processes, and tooling. Qualifications - 5+ years of experience in security engineering or related roles. - Proficiency in at least one programming or scripting language (e.g., Python, Go, Java). - Hands-on experience with AWS and/or Azure security services. - Expertise with infrastructure-as-code/configuration-as-code tools (e.g., Terraform, CloudFormation, Bicep, Ansible, Puppet). - Familiarity with CI/CD pipelines and DevSecOps practices. - Strong understanding of cloud security fundamentals and best practices. - Excellent communication and collaboration skills. Requirements - Security certifications such as AWS Certified Security – Specialty, Azure Security Engineer Associate, or equivalent. - Experience with container security (e.g., Kubernetes, EKS, AKS) and serverless architectures. - Knowledge of compliance frameworks (e.g., CJIS, SOC2, NIST800-53, ISO27002). - Exposure to security frameworks like NIST CSF, MITRE ATT&CK, or CSA CCM. Benefits - We have great people here and are looking for more. Come join us! Company Description First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.