Kennametal

• Manages the entire end-to-end order management chain such as quotation, order entry, customer enquiries/requests, order fulfilment, product changes or returns, complaints, invoicing, contract administration. • Focal point for customers and collaborate well with internal stakeholders such as sales, supply chain manufacturing plants, logistics, finance etc to address customer needs and improve service quality. • Delivering core responsibilities in a professional way and at the same time, adhering to Kennametal’s compliance controls and local business policy standards. • Manage customer quotes and orders by standard procedures. • Providing the product availability, lead time, shipping information to external customers in a timely manner. • Proactive track open orders and keep close contact with plant planners to ensure on time delivery. • Raise and follow through expedite and escalation requests for customer urgent orders. • Coordinate with warehouse and logistics staff to arrange on time shipment. • Ensure Customers are proactively notified of changes in order status. • Follow-up on outstanding issues, offer feasible solutions and take ownership for customer satisfaction in assigned area. • Manage Customer Complaints in CRM system, arrange product repair, return/exchange. • Maintain the customer master data correctly. • Compile data and prepare reports in standard format. • Filing of documents as per legal requirements. • Effective communication in local language and English. • Support complex project order. • Contribute to team efforts by achieving individual and team performance goals and operational Key Performance Indicators (KPIs)

• Leading and executing the EH&S strategy and compliance across global locations • Direct oversight of multi-site locations globally • Influencing plant and business leadership to drive EHS culture • Developing, leading, and driving corporate Environmental Health and Safety strategies • Supervising a diverse, global team of EHS professionals • Developing and sustaining EHS management systems for compliance • Supporting EHS capital improvement projects • Coaching and mentoring location EHS professionals

• Verantwortung für die Entwicklung und Betreuung von Kundenbeziehungen zu Maschinenherstellern • Identifikation neuer Projektpotenziale und Begleitung technischer Lösungen von der Anfrage bis zur erfolgreichen Umsetzung • Projektanfragen generieren, Koordination intern Kennametal, Angebot und Technik qualifiziert bewerten • Vorstellung und Präsentationssicherheit der ausgearbeiteten Projektanfragen • Projekte eigenständig ausarbeiten, kaufmännisch und technisch bei Verwendung von einschlägigen CAD CAM Systemen • Technische Einführung bestehender und neuer Produkte in den Technologiezentren der Maschinenhersteller, sowie Service beim Kunden zur Steigerung der Wettbewerbsfähigkeit Kennametal • Marktbeobachtung und Mitwirkung an Ideen zur Steigerung des Marktanteils

• Play a pivotal role in leading the design, execution, and evaluation of training programs • Orchestrate with internal stakeholders to develop and implement training program schedules • Lead the design and delivery of industry and skills training programs/courses • Develop training programs focusing on features and benefits versus value-based training • Liaise with industry experts to understand and utilize learning trends and platforms • Establish processes to monitor results and collect feedback on trainings • Define and measure success metrics through training feedback and results • Coordinate product-related trainings including new product feature presentations • Collaborate and synchronize with marketing efforts to generate demand • Identify training objectives by analyzing overall needs and specific skill or knowledge gaps

• Provide technical service to target customers and Distributors: - Complex trouble shooting at customer site. - Tool testing for target accounts as required and complete testing report. - Technical training and instruction to customer. - Optimization for tooling application and process. • Provide timely customer feedback and market information to Managers and the team. • Work with Service Manager to complete change cutter of production line. • Support project/machine runoff (交机) as required.

• Meet or exceed revenue targets by: Effectively providing metal cutting solutions, by understanding current and future market trends, to meet customers’ key needs and objectives in a professional manner. • Generating, qualifying, and managing all sales leads, prospects, and new customer accounts. • Proactively managing the complete sales process, including prospecting, qualification, consultative sales meetings, product demos, pricing, terms negotiations, and sourcing. • Developing and executing strategic territory plans to deliver revenue goals with a focus on new product sales. • Providing timely answers to pre-sales technical and commercial queries from customers. • Maintaining up-to-date customer and project records in CRM to ensure a clean and healthy pipeline • Actively collaborating with internal sales and support professionals, such as Application Engineers, Channel Partner Reps, Inside Sales, and others to provide value and a positive end-to-end customer experience. • Performing online and/or onsite demonstrations of metal cutting products tailored to customers’ needs. • Conducting pre-sales workshops, webinars, and other online/onsite events within the territory. • Representing and promoting Kennametal at tradeshows, conferences, and other events within the territory. • Delivering cost savings through analysis of complex application needs and providing recommendations to support customer business need through tooling and application testing. • Preparing and presenting progress, status, and forecasting reports.

• Support of Kennametal dealers in the greater Baden-Württemberg area and in Switzerland • Build and expand a dealer network and ensure maximum market and customer coverage, penetration and retention via indirect sales for our product portfolio • Represent the company to sales partners and their end customers and develop existing and new business relationships • Plan and implement sales-promoting measures together with sales partners to generate profitable revenue and achieve sales targets • Actively participate in information and training events as well as trade fairs • Jointly prepare and align sales plans with sales partners • Actively contribute to the introduction of new products and services and their market launch • Continuous market and competitor monitoring • Regular reporting on the economic situation, sales development, market and competitive conditions in the sales territory, as well as on key requirements and actions to achieve targets and increase sales

• Managing the sales of products and services through assigned sales teams • Developing, implementing, and managing all aspects of the direct/indirect sales process • Leading and implementing the Short-Term and Long-Term country growth strategies • Developing a good understanding about the markets, competition, opportunities, customers, and prospects • Managing all customer relationships in the country • Collaborating on specific distributor, MTD, agent, and brand authorizations • Participating in pricing discussions and the implementation of annual price increase events • Leading, developing and coaching the country sales team

• Actively drive the acquisition and identification of new customers and open up new customer segments with our Kennametal products. • Lead demanding technical/commercial consultations with our customers in close collaboration with customer service, product management, and application engineers to ensure the highest customer satisfaction. • Independently manage the entire sales process from your home office through regular customer visits within your sales territory. • Confidently lead the preparation of offers and bidding processes, taking on negotiation of awards and contracts until successful completion. • Impress our current and potential customers during presentations, symposiums, or trade shows. • Keep an up-to-date view of the market and act as an idea developer and initiator within the company.

• Support customer relationships by maintaining deep product technical knowledge for metal cutting tooling • Providing technical advice, technical support, and technical expertise to enable & foster expansion in the market • Liaison with Sales Engineer, Productivity Engineer, and Inside Sales to support the customers technical needs for tooling • Be an expert in the company’s products and applications across end-markets while being vigil of cost savings and expansion into untapped market applications • Conduct tooling and application testing • Prepare and present progress, status and forecasting reports of assigned area of responsibility • Maintain expert knowledge on machining industry trends, training opportunities, and forecasts • Support sales growth in using the company’s products/technology to design and execute cost savings initiatives with customers