• Ensure quality account management deliverables: status reports, meetings, accurate and actionable contact reports, and any relevant competitive activity • Become an expert in Client PRC: processes, submissions and attending as needed • Be accountable for the impeccable delivery of multiple client projects • Partner with PM to manage the production of a range of digital and offline tactics • Partner with PM to develop and maintain timelines; maintains all Client-facing timelines • Liaise with Partner Agencies and organizes relevant PA materials • Be responsible for updating and maintaining relevant status reports and trackers • Become an expert in all aspects of Client business • Participate as one of the of the day-to-day faces of the account team – including proactive, daily client communications • Gain trust and confidence of Client team – and helps grow and foster direct mid-level client relationships to expand beyond direct contact • Own development of assigned project briefs, and inputs into creative/strategic briefs • Provide an ongoing strategic audit of tactical projects • Input into development of recos and POVs with input from strategy and VP • Add value and support to the brand planning process • Be accountable for the budget tracker with oversight of manager – including proactive, ongoing conversations with the PM, Clients and manager • Work with PM to develop and share internal forecasts, track and meet goals, and financial reconciliations

• Manage a small number of key accounts, developing and executing strategies for a comprehensive account plan. • Lead our enterprise prospects’ journeys from consideration to successful deployment. • Partner with solutions and research engineering to build and execute complex customer programs and projects. • Own a consumption revenue target. • Manage consumption revenue forecasts. • Analyze key account metrics to create reports and provide insights to internal and external stakeholders. • Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies. • Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering. • Support the recruitment and onboarding of other teammates. • Support the development of company culture.

• Drive new business development across the French and European defence and aerospace markets, targeting military end users, OEMs, prime contractors, and government procurement stakeholders such as the DGA • Own the full B2B defence sales cycle: from prospecting and qualification through proposal, negotiation, and contract close • Build and expand a high-value network across the French defence industry, armed forces, and relevant government bodies • Translate complex mission-critical software capabilities into clear operational value for technical and executive decision-makers • Represent the company at key defence trade fairs and conferences (e.g., Eurosatory, DSEI, DVD) • Collaborate with Go-to-Market, Product, and Engineering teams, bringing market intelligence and customer feedback into the product roadmap • Identify and develop strategic partnerships with system integrators, OEMs, and platform manufacturers

• Build and manage a growing portfolio of enterprise accounts across Germany - with a focus on Financial Services & Insurance, Telecommunications, Healthcare, and Utilities - to help ElevenLabs meet its revenue goals. • Identify new business opportunities where ElevenLabs' conversational AI capabilities - including ElevenAgents - can drive customer engagement, contact center automation, and operational efficiency. • Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value for senior executives and economic buyers. • Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends - particularly as they apply to regulated German industries. • Demonstrate expertise - or a strong willingness to learn - about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants. • Develop and execute account strategies to expand ElevenLabs' presence within key enterprise verticals, navigating complex procurement and organizational structures. • Partner closely with Customer Success, FDEs and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts. • Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents.