SymphonyAI

Role Description The Opportunity Are you ready to lead the disruption of legacy IT platforms? SymphonyAI Enterprise IT is seeking an entrepreneurial and results-driven Senior Director of Sales – North America to lead a dynamic team of four enterprise sales professionals, driving exponential growth and capturing new logos across the enterprise space. You will be at the forefront of bringing our AI-powered ServiceOps platform to forward-thinking IT organizations, focused on next-generation ITSM, ITAM, and AI-led business automation. As a hands-on leader, you will work side-by-side with your team—shaping strategy, engaging customers, and positioning SymphonyAI as the definitive alternative to legacy tools like ServiceNow. What Makes This Role Unique - Impact at Scale: Play a key role in SymphonyAI’s fast-growing Enterprise IT division, directly influencing the digital transformation of Fortune 1000 companies. - Innovation Leader: Evangelize the most advanced “AI First” IT platform, leveraging generative and conversational AI to deliver “AI Fast” outcomes for enterprise customers. - Team Builder: Lead, inspire, and develop a high-performing sales team, coaching them to compete and win in a dynamic, fast-moving market. - Strategic Partnership: Engage directly with C-suite executives, helping shape their vision for modern IT operations and demonstrating tangible ROI powered by AI and automation. - Career Growth: Operate in a collaborative, high-velocity environment where your contributions have direct visibility and a clear path toward VP-level advancement. Key Responsibilities - Own and deliver multi-million-dollar net new bookings across SymphonyAI’s AI-driven ITSM, ITAM, and enterprise automation offerings. - Lead, mentor, and scale a team of four enterprise sales professionals, ensuring consistent high performance and professional development. - Articulate SymphonyAI’s differentiated “AI First” and “AI Fast” value proposition to CIOs, CTOs, and IT leadership—highlighting measurable outcomes such as reduced ticket volumes, lower operating costs, and improved end-user satisfaction. - Guide consultative, multi-product sales cycles, positioning SymphonyAI as the modern, agile alternative to traditional, slow-moving IT platforms. - Partner closely with marketing, demand generation, and product teams to align go-to-market strategies and accelerate pipeline growth. - Drive disciplined execution and deal closure across complex, multi-stakeholder buying environments. - Contribute to territory planning, quota-setting, and headcount strategy in partnership with senior leadership. - Represent SymphonyAI at industry events, executive briefings, and strategic customer engagements. Qualifications - 10–15+ years of enterprise SaaS or IT platform sales experience, with a demonstrated record of exceeding targets in high-growth environments. - Proven success leading and developing sales teams, with direct experience selling to CIOs, CTOs, and senior IT leadership within large enterprises. - Demonstrated ability to compete against and displace incumbents such as ServiceNow, BMC, or similar platforms. - Deep understanding of IT operations, ITSM/ITAM markets, and the evolving AI landscape. - Strong executive presence, communication, and negotiation skills—capable of influencing at all levels of an organization. - Track record of building pipeline from the ground up and operating effectively in an entrepreneurial, resource-conscious environment. - Experience with structured sales methodologies (e.g., MEDDIC, Challenger, SPIN Selling) preferred. Company Description

Role Description Join SymphonyAI as the Senior Director, North America Sales – Retail/CPG and lead a high-impact regional team focused on driving growth across top retailers and CPG brands. Reporting to the VP, North America Sales, you will own execution of our go-to-market strategy in the region, develop and coach a team of sellers, and close complex, multi-solution SaaS deals. This role is ideal for a hands-on leader who excels at building pipeline, mentoring talent, and expanding enterprise relationships. What you will do: - Own and execute the North America sales plan for Retail/CPG, delivering against new ARR and expansion targets. - Lead, coach, and develop a team of 4–6 enterprise account executives, fostering a culture of accountability, collaboration, and continuous improvement. - Drive disciplined pipeline generation and management in partnership with marketing and SDRs; ensure accurate forecasting and operational rigor in Salesforce. - Engage senior stakeholders (VP- and C-level) with a consultative, value-based approach to position SymphonyAI solutions, including CINDE Connected Retail and Price Suite. - Guide complex, multi-solution sales cycles from discovery through negotiation and close, ensuring clear business cases and value realization. - Partner cross-functionally with product, marketing, customer success, and solutions consulting to deliver compelling proposals and outstanding customer experiences. - Lead account planning and territory planning to expand footprint within strategic accounts and identified target logos. - Collaborate with alliances and channel partners to amplify reach and accelerate deal velocity. - Recruit, onboard, and upskill sales talent; model best practices in prospecting, qualification, and executive engagement. Qualifications - Consistent success selling enterprise SaaS, ideally to Retail and/or CPG organizations, with a track record of closing complex six- and seven-figure deals. - Experience engaging and influencing senior executive stakeholders using consultative, solution-based sales methodologies. - 3+ years of front-line leadership managing enterprise AEs, with proven ability to hire, develop, and retain top performers. - Strong commercial acumen, with the ability to build business cases, navigate complex buying groups, and prioritize high-impact opportunities. - Excellent communication, negotiation, executive presentation, and storytelling skills. - Collaborative mindset and ability to work cross-functionally to remove obstacles and accelerate deal cycles. - Established relationships in the Retail/CPG ecosystem are a plus. - 8–10+ years of enterprise software/SaaS sales experience, including at least 3 years in a leadership role. - Deep understanding of Retail and Consumer Packaged Goods industry dynamics, challenges, and solution landscapes. - Proficiency with modern sales methodologies (e.g., MEDDICC, Challenger) and CRM/forecasting best practices (e.g., Salesforce). - Prior experience in a top-tier consulting environment (e.g., Accenture) is a plus, not required. - Willingness to travel across North America to meet customers and support team needs. Company Description SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

Role Description We are seeking a Senior Compensation Partner to join our Total Rewards team. This is a high-impact individual contributor role responsible for shaping and executing our global compensation strategy across cash and equity programs. This role goes beyond program management—you will serve as a trusted advisor to HR and business leaders, delivering data-driven insights, building scalable compensation infrastructure, and ensuring our programs are competitive, equitable, and aligned to business performance. What You’ll Do - Partner & Advise - Serve as a strategic compensation partner to HR Business and Talent Acquisition Partners - Provide guidance on offers, promotions, internal mobility, and pay decisions - Translate market data and internal insights into clear, actionable recommendations - Teach HR Business Partners and Talent Acquisition partners how to self-serve their recommendations using AI, company architecture, and other compensation tools. - Analyze & Deliver Insights - Lead market pricing, benchmarking, and job evaluation activities - Conduct position-to-market and pay competitiveness analysis - Develop monthly reporting and dashboards to support hiring, workforce planning, and compensation decisions - Deliver clear, executive-ready insights that inform business strategy - Leverage AI to automate, optimize and scale - Design Compensation Programs - Support the design and evolution of compensation programs, including: - Salary structures - Bonus and incentive plans - Equity grant strategies (new hire, refresh, retention) - Ensure programs are competitive, scalable, and aligned to company goals - Own Compensation Systems - Own and manage Pave as our compensation system - Translate compensation strategy into system workflows and configurations - Ensure data integrity and enable self-service access for HR, managers, and employees - Lead Compensation Cycles - Support and execute annual compensation processes, including: - Merit increases - Bonus planning - Promotions - Equity refresh cycles - Build scalable processes, tools, and governance to ensure consistency - Support Equity Programs - Partner on equity strategy and planning, including new hire and retention grants - Track equity usage against available pool and support annual planning - Collaborate with internal partners and the Stock Administrator on grant execution and reporting - Own and manage Shareworks as our equity management system Qualifications - 8+ years of experience in corporate compensation (global experience required) - Strong expertise in compensation analysis, benchmarking, and program design - Working knowledge of equity compensation programs - Experience with compensation systems (Pave strongly preferred) - Advanced Excel and data analysis skills - Ability to translate complex data into clear, actionable insights - Strong communication and partnership skills - AI-curiosity and developing -> strong competency Benefits - Opportunity to shape compensation strategy in a dynamic, high-growth environment - High visibility and impact across the organization - Collaborative, fast-paced team focused on building scalable and modern HR practices Company Description SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges—like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one.

Introduction Director of Sales – Industrial AI (EMEA, Remote) Location: EMEA (Remote) Build and close $2M+ ARR in Industrial AI. Overview: At SymphonyAI Industrial, we are transforming the way industrial organizations leverage AI to unlock innovation, optimize performance, and enable sustainable growth. We are seeking an accomplished and dynamic Director of Sales to drive our go-to-market strategy and accelerate revenue growth across the Industrial sector. This is a unique opportunity to lead, shape, and scale our presence with key enterprise customers in one of the world’s most critical industries. Job Description SymphonyAI Industrial is scaling a category-defining AI platform (IRIS Foundry) used by global manufacturers to drive yield, reduce downtime, and improve plant performance. We are hiring a Director of Sales to win and expand enterprise accounts across EMEA. What you will own - Deliver $2M+ ARR by closing $500K–$1M+ enterprise deals - Own full sales cycle: pipeline → qualification → proposal → close - Build executive relationships (COO, Operations, Manufacturing, Supply Chain) - Lead complex, multi-stakeholder deals across industrial enterprises - Partner with Microsoft and GSIs to accelerate pipeline and conversions - Maintain disciplined pipeline and forecast accuracy What we are looking for - 8-15 years enterprise sales experience in Industrial / Manufacturing / Energy - Proven track record closing large, complex SaaS or industrial technology deals ($500K+) - Strong network across EMEA industrial enterprises - Ability to sell value at plant + enterprise level (operations, not just IT) - Comfortable navigating long sales cycles and executive negotiations Why this role - Direct impact on revenue and market expansion in a high-growth AI category - Work with a Microsoft-aligned platform already deployed in global manufacturing environments - High-ownership role with significant upside tied to performance Travel - Regional travel required for client engagement About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT. Since its founding in 2017, SymphonyAI has grown to today serve 2000+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.

Introduction Sales Director – Industrial AI/Data (USA, Remote) Department: Sales Build and close $2M+ ARR in Industrial AI. Overview SymphonyAI Industrial is at the forefront of AI-driven transformation for industrial enterprises. Our mission is to empower organizations to unlock innovation, optimize performance, and achieve sustainable growth through advanced artificial intelligence solutions. We are seeking a strategic and results-driven Director of Sales to spearhead our go-to-market efforts in the Energy, Oil & Gas sector. This pivotal role is responsible for accelerating revenue growth and expanding our presence with leading enterprise customers in one of the world’s most critical industries. Job Description At SymphonyAI Industrial, we are scaling IRIS Foundry—a Microsoft-aligned AI platform used by global manufacturers to improve yield, reduce downtime, and drive plant-level performance. We’re looking for a proven enterprise seller to win and expand strategic industrial accounts across the U.S. What you will own - Deliver $2M+ ARR through $500K–$1M+ enterprise deals - Own full cycle: pipeline → qualification → proposal → close - Build executive relationships across Operations, Manufacturing, and Supply Chain - Lead complex, multi-stakeholder deals in industrial environments - Partner with Microsoft and GSIs to accelerate pipeline and conversion - Maintain disciplined pipeline and forecast accuracy What we are looking for - 8–15 years enterprise sales experience - Consistent track record closing $500K+ deals (multi-million quota attainment) - Experience selling into industrial / manufacturing / energy environments - Strong executive presence and ability to navigate long, complex sales cycles - Network within U.S. industrial enterprises is a strong plus Why this role - Direct impact on revenue and market expansion in a high-growth AI category - Work on production-grade AI deployments in real industrial environments (not pilots) - High ownership, high visibility, and strong upside tied to performance If you’ve built and closed large enterprise deals in industrial environments and want to do it in AI - let’s talk. About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT. Since its founding in 2017, SymphonyAI has grown to today serve 2000+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.

Introduction About SymponyAI At SymphonyAI, we are building the leading AI SaaS company for enterprise transformation across the most critical industry sectors. We provide focused AI applications designed to rapidly solve challenging business problems and deliver breakthrough insights, increasing operational efficiencies and growing revenue for customers. Job Description About The Learning Center (TLC) at SymphonyAI: Our mission is to accelerate adoption of our products and solutions through impactful training, engaging education, and guiding our community of end users to success. Role Overview: As the Manager, Learning Engagement, you will be responsible for leading the delivery and enhancement of training for our Customer Centric Retailing (CCR) solutions, including the CINDE Connected Retail Platform, and the Assortment & Space suite. You will design, facilitate, and improve learning experiences across a variety of delivery methods to ensure strong client engagement and maximum product adoption. About the role: - Training Delivery & Facilitation: - Deliver engaging and effective training sessions for clients and internal teams via virtual classrooms, instructor-led training, eLearning modules, and digital adoption tools such as WalkMe. - Conduct train-the-trainer sessions as needed to scale knowledge internally and externally. - Curriculum & Content Development: - Serve as a subject matter expert (SME) and collaborate with Product Management, Client Success/Sales, product partners, and other stakeholders to identify learning needs and align on training deliverables. - Develop, maintain, and update training curriculum and modular collateral adaptable for varied client audiences, ensuring consistency and relevance. - Prepare facilitator materials, including PowerPoint slides, learning activities, scenarios, leader/facilitator guides, and evaluation tools. - Instructional Design & Process Improvement: - Define and document learning objectives, and apply instructional design principles to create and enhance courses, curriculum, and supporting resources. - Design and redesign content to optimize learning outcomes, leveraging a range of visual, audio, and interactive tools. - Technical Enablement & LMS Administration: - Utilize training tools to edit and manage training recordings for use within the LMS, and develop simple eLearning modules to support post-training facilitation. - Partner with internal TLC team members for LMS administration and WalkMe content authoring. - Stakeholder Communication: - Provide regular updates on training programs, product releases, and new initiatives in partnership with Product Management and other business units. - Manage client expectations, training delivery plans, and schedules for ongoing client engagement and satisfaction. - Feedback & Reporting: - Gather and maintain feedback on training programs and materials, and report regularly on training quality and client satisfaction. - Maintain organized records of curriculum and materials. About you: - 6+ years’ experience in training delivery, curriculum development, and content authoring. - Strong background in defining learning objectives, instructional design, and creating engaging learning materials (courses, guides, manuals). - Familiarity with business processes and ability to translate technical concepts for business audiences. - Proven experience presenting to diverse audiences, including business professionals and client teams. - Client management and customer support skills, with the ability to manage expectations and foster engagement. - Excellent communication skills, both written and oral; comfortable presenting to large groups. - Proven project management capabilities; results-oriented, self-motivated, and collaborative. - Able to work effectively from a home office environment, including hosting virtual training webinars and recording audio content. Good to have: - Experience working with Grocery Retailers and/or CPGs. - Knowledge of Category Management processes and analysis. - Experience developing insights from customer data. - Familiarity with SymphonyAI tools and solutions. - Expertise with eLearning authoring tools (Articulate Storyline, Rise, Vyond, Camtasia, Descript, etc.) and strong PowerPoint skills. - Experience administering Learning Management Systems and digital adoption platforms. About Us SymphonyAI is an enterprise AI company transforming the world's largest industries with packaged AI applications. SymphonyAi is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAi enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, IT and enterprise operations, and the public sector.

Introduction At SymphonyAI Industrial, we are transforming the way industrial organizations leverage AI to unlock innovation, optimize performance, and enable sustainable growth. We are seeking an accomplished and dynamic Director of Sales to drive our go-to-market strategy and accelerate revenue growth across the Industrial sector. This is a unique opportunity to lead, shape, and scale our presence with key enterprise customers in one of the world’s most critical industries. Job Description What you will do - Develop, own, and execute the sales strategy for SymphonyAI Industrial’s solutions across the USA region. - Identify, engage, and build deep, trusted relationships with senior executive stakeholders and decision-makers at leading industrial organizations. - Own the full sales cycle—from prospecting and lead generation to solution qualification, proposal development, negotiation, and closing. *Please note this is an individual contributor role. - Partner with internal teams (Product, Marketing, Customer Success, and Solution Engineering) to tailor value propositions, drive customer engagement, and ensure successful onboarding and long-term adoption. - Leverage your domain expertise to understand customer business drivers and articulate how SymphonyAI Industrial’s AI-powered solutions deliver transformative value. - Accurately forecast sales performance, maintain detailed records in CRM, and deliver regular updates to leadership on progress, pipeline, and market trends. - Represent SymphonyAI Industrial at industry events, conferences, and customer meetings, acting as a thought leader and brand ambassador for AI innovation in industrial operations. - Mentor and support the broader sales organization, contributing to a collaborative, high-performance culture focused on growth and customer success. What you will bring to SymphonyAI - Demonstrated success in enterprise SaaS sales, with a strong track record of exceeding multi-million-dollar quotas and penetrating complex Industrial accounts. - Established network of executive-level contacts in the USA region. - Deep understanding of industrial workflows, digital transformation initiatives, and how AI/analytics technologies are shaping the future of the energy industry. - Proven ability to navigate and drive enterprise sales cycles, negotiate agreements, and build long-term commercial partnerships. - Strong executive presence and the ability to communicate, present, and influence credibly at all levels, both internally and externally. - Passion for technology innovation, a consultative sales approach, and relentless drive to achieve ambitious goals. Requirements/Qualifications - Bachelor’s degree in Business, Engineering, Computer Science, or related field required; MBA or advanced degree preferred. - 10+ years of enterprise sales experience, with at least 5 years selling SaaS, analytics, or industrial software solutions. - Deep domain knowledge of energy sector operations, digital transformation, and current industry trends is essential. - Technical proficiency related to AI, IoT, analytics platforms, and/or industrial automation strongly preferred. - Experience leveraging CRM tools (e.g., Salesforce) and sales enablement platforms. - Willingness to travel regionally as required to engage clients and attend industry events. #LI-Remote About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT. Since its founding in 2017, SymphonyAI has grown to today serve 2000+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.

Introduction SymphonyAI is a leading global enterprise AI SaaS company transforming industries through proven, predictive and generative AI solutions. We partner with leading global organizations, consultancies and global system integrators (GSIs) to accelerate innovation and go-to-market velocity at scale. Serving Fortune 500 companies across Retail/CPG, Financial Services, Manufacturing, Media, and IT/Enterprise Service Management, we deliver measurable business outcomes through cutting-edge technology and deep domain expertise. Join our global team of innovators and help shape the future of AI-powered enterprise solutions in a collaborative, high-growth environment where your work creates real-world impact. Job Description The Opportunity: Are you passionate about the worlds of entertainment and media? Join our industry-leading team and help drive success for the biggest names in television, film, gaming, and music! SymphonyAI Media is the trusted leader in Audit and Revenue Management Services for the media industry, auditing billions of dollars each year in complex revenue streams—including license, retransmission consent, subscriber, and royalty fees—for Fortune 500 media companies across the globe. As demand for our expertise continues to grow across broadcast, cable, streaming, and digital distribution, we’re looking for a high‑achieving Senior Audit Analyst to join our Audit Services team and help entertainment companies ensure they’re paid accurately for the content audiences love. What You’ll Do In this role, you will work at the intersection of media rights, content distribution, and financial analytics, helping top entertainment companies protect their revenue. You will: • Analyze large datasets tied to cable, satellite, IPTV, streaming, and other digital content distribution models. • Review subscriber and revenue reports created by distributors across the entertainment landscape. • Interpret and evaluate content licensing agreements and distribution deals for compliance and financial accuracy. • Build audit reports and insights using proprietary tools—then present findings directly to major media clients. • Conduct in depth financial analysis across multiple entertainment revenue streams, including linear, OTT, SVOD/AVOD, and emerging digital platforms. • Deliver actionable recommendations that help studios, networks, and content owners optimize their revenue and reduce risk. • Support and guide staff auditors through the full lifecycle of media audits. • Assist Senior Management in planning and managing audit engagements for high profile media partners. • Review work completed by the audit team to ensure accuracy, consistency, and clear audit findings. • Oversee final audit report packages prior to client delivery. What You Bring • Experience in entertainment, media, audit, or a related financial analytics field preferred. • Strong ability to manage competing timelines for multiple high value media clients. • Excellent communication skills, with the confidence to interact across teams and with industry leading entertainment partners. • A natural passion for numbers, analytics, and uncovering financial insights. • Creative and analytical problem solving skills. • Strong business writing skills to convey findings to clients. • Ability to adapt to new processes and industry technologies quickly. • Solid teamwork, collaboration, and leadership instincts. • Advanced Excel skills and basic to intermediate database knowledge. • Willingness to travel or work overtime when needed. Preferred • Active Certified Public Accountant (CPA) license in good standing Your Background • BA/BS in accounting, finance, or a related business field. • 2–3 years as a Financial Analyst or Staff Auditor. • 1–3 years of experience managing projects, teams, or end-to-end audit deliverables. ________________________________________ Benefits • Full benefits package including: o Health, life, and disability insurance o 401(k) with employer match o Paid holidays and self-care days o Flexible time off policy #LI-Remote About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1600+ Enterprise customers globally and has grown to 2,300 talented leaders, data scientists, and other professionals across over 30 countries.

Introduction SymphonyAI is now hiring a Vice President, New Business Sales to drive net new revenue by selling retailer-focused, AI-driven enterprise analytics, decisioning platforms, and intelligent agents to CPG partners. This leader will translate advanced data and AI capabilities into clear, ROI-driven business outcomes, positioning our solutions as strategic growth investments. This role sits at the center of retailer–CPG collaboration, aligning commercial priorities across pricing, promotion, assortment, and retail media to unlock measurable value. Success will be defined by new client acquisition, consistent quota overachievement, and the establishment of a scalable, repeatable sales engine. This role will build and scale a high-growth CPG revenue engine by converting unique retailer data assets and analytics combined with AI platform capabilities into sustained new business growth for retailers and CPG vendor partners. This is a unique opportunity to define and scale a next-generation retailer-CPG collaboration model—leveraging AI, analytics and unique relationships to create a durable, high-growth revenue stream in a rapidly evolving market. Job Description WHAT YOU'LL DO: - Own new logo acquisition and quota delivery across targeted CPG accounts (annual target: $20MM+ incremental new growth) - Sell AI-driven data, analytics, and decisioning platforms (including agents and assistants) to senior CPG stakeholders - Develop and execute account strategies aligned to retailer priorities (pricing, promotion, assortment, retail media) - Lead complex, multi-stakeholder enterprise deal cycles ($500K–$2M+) from prospecting through close - Build and deliver ROI-driven business cases, shifting clients from cost-based to investment-based decisioning - Establish and scale repeatable sales processes, including pipeline discipline, forecasting, and playbooks - Build and leverage C-suite relationships (CMO, CRO, Chief Merchant, Chief Insights) across CPG and retail ecosystems - Partner cross-functionally with product, analytics, and customer success teams to ensure successful activation and value realization WHAT YOU WILL BRING: - 12–15+ years in CPG, retail, retail media, or enterprise analytics/technology sales - Familiarity with CRM tools (Salesforce, HubSpot, etc.); ability to learn new platforms quickly. - Proven success selling complex, enterprise solutions ($500K–$2M+) with consistent quota overachievement - Deep experience in retailer–CPG collaboration (JBP, category management, trade, retail media) - Strong value-based selling skills with ability to quantify ROI and business impact - Established senior executive relationships across CPG and/or retail organizations - Demonstrated ability to build and scale repeatable sales processes and motions - Strong commercial storytelling—translating analytics into clear growth narratives About Us About Us: SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges—like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one. #LI-DC1 #LI-REMOTE

Role Description As the Manager, Learning Engagement, you will be responsible for leading the delivery and enhancement of training for our Customer Centric Retailing (CCR) solutions, including the CINDE Connected Retail Platform, and the Assortment & Space suite. You will design, facilitate, and improve learning experiences across a variety of delivery methods to ensure strong client engagement and maximum product adoption. - Training Delivery & Facilitation: - Deliver engaging and effective training sessions for clients and internal teams via virtual classrooms, instructor-led training, eLearning modules, and digital adoption tools such as WalkMe. - Conduct train-the-trainer sessions as needed to scale knowledge internally and externally. - Curriculum & Content Development: - Serve as a subject matter expert (SME) and collaborate with Product Management, Client Success/Sales, product partners, and other stakeholders to identify learning needs and align on training deliverables. - Develop, maintain, and update training curriculum and modular collateral adaptable for varied client audiences, ensuring consistency and relevance. - Prepare facilitator materials, including PowerPoint slides, learning activities, scenarios, leader/facilitator guides, and evaluation tools. - Instructional Design & Process Improvement: - Define and document learning objectives, and apply instructional design principles to create and enhance courses, curriculum, and supporting resources. - Design and redesign content to optimize learning outcomes, leveraging a range of visual, audio, and interactive tools. - Technical Enablement & LMS Administration: - Utilize training tools to edit and manage training recordings for use within the LMS, and develop simple eLearning modules to support post-training facilitation. - Partner with internal TLC team members for LMS administration and WalkMe content authoring. - Stakeholder Communication: - Provide regular updates on training programs, product releases, and new initiatives in partnership with Product Management and other business units. - Manage client expectations, training delivery plans, and schedules for ongoing client engagement and satisfaction. - Feedback & Reporting: - Gather and maintain feedback on training programs and materials, and report regularly on training quality and client satisfaction. - Maintain organized records of curriculum and materials. Qualifications - 5+ years’ experience in training delivery, curriculum development, and content authoring. - Strong background in defining learning objectives, instructional design, and creating engaging learning materials (courses, guides, manuals). - Familiarity with business processes and ability to translate technical concepts for business audiences. - Proven experience presenting to diverse audiences, including business professionals and client teams. - Client management and customer support skills, with the ability to manage expectations and foster engagement. - Excellent communication skills, both written and oral; comfortable presenting to large groups. - Proven project management capabilities; results-oriented, self-motivated, and collaborative. - Able to work effectively from a home office environment, including hosting virtual training webinars and recording audio content. Requirements - Experience working with Grocery Retailers and/or CPGs. - Knowledge of Category Management processes and analysis. - Experience developing insights from customer data. - Familiarity with SymphonyAI tools and solutions. - Expertise with eLearning authoring tools (Articulate Storyline, Rise, Vyond, Camtasia, Descript, etc.) and strong PowerPoint skills. - Experience administering Learning Management Systems and digital adoption platforms.