Role Description As a Technical Account Manager at Zafran, you’ll be the trusted guide helping our customers unlock the full value of our platform. You’ll lead the post-sale journey, from smooth onboarding to measurable success, building deep relationships and tackling tough problems with clarity and empathy. Think of yourself as the connective tissue between customers and our product, someone who thrives at the intersection of technical problem-solving, proactive communication, and customer advocacy. You’ll become a go-to expert on how Zafran helps security teams slash noise, surface real risks, and take action—fast. - Build trust from day one and be the face of Zafran throughout the customer lifecycle - Lead onboarding and ensure a fast, confident path to value - Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes - Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments - Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most - Advocate for your customers internally and turn their needs into impact - Celebrate customer success and turn champions into advocates - Spot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit Qualifications - 4+ years in a customer-facing role with strong technical exposure - Fluency in technical environments - comfortable reading logs, understanding APIs, and translating strange bugs into human language - A knack for turning complex workflows into simple, actionable plans - Empathy, curiosity, and a bias for doing right by the customer - Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar - Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coder - Have run customer trainings, hosted webinars, or created documentation people actually use - Enjoy solving thorny problems, asking “what if,” and finding the signal in the noise - Are energized by a company culture where curiosity, speed, and GIFs can all thrive Requirements - 4+ years in a customer-facing role with strong technical exposure - Fluency in technical environments - comfortable reading logs, understanding APIs, and translating strange bugs into human language - A knack for turning complex workflows into simple, actionable plans - Empathy, curiosity, and a bias for doing right by the customer - Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar - Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coder - Have run customer trainings, hosted webinars, or created documentation people actually use - Enjoy solving thorny problems, asking “what if,” and finding the signal in the noise - Are energized by a company culture where curiosity, speed, and GIFs can all thrive Benefits - Flexible PTO - Health insurance plans (medical, dental, vision) - Monthly stipend for phone and internet - 401k - Flexible spending account - Home office stipend when joining - Access to frontier AI models, including Claude Company Description At Zafran, we’re proud to be an equal opportunity employer. We believe the best teams are built by people who think differently, come from all kinds of backgrounds, and aren’t afraid to challenge the status quo. We welcome everyone across race, religion, gender, gender identity or expression, sexual orientation, age, disability, national origin, and veteran status, because what matters most is what you bring to the table. If you’re curious, fun, and someone who gets things done, we’d love to meet you.

• Own the post-implementation client relationship for a defined portfolio of healthcare and telehealth partners, serving as their primary technical advisor and point of escalation. • Lead quarterly business reviews (QBRs) — presenting usage data, platform performance, and forward-looking recommendations aligned to each partner's care delivery goals. • Monitor account health indicators (adoption rates, ticket trends, escalation frequency) and proactively intervene on at-risk accounts before issues surface. • Drive platform adoption by identifying underutilized capabilities and translating them into tangible client value. • Collaborate with Client Success on renewal and expansion conversations, contributing technical context, risk assessments, and growth opportunities. • Translate complex client workflows and integration requirements into structured, prioritized product feedback for Engineering and Product teams. • Serve as the first line of diagnosis for partner-reported issues impacting patient scheduling, intake, or care delivery — resolving independently within your technical competency and escalating to appropriate teams as required. • Investigate, troubleshoot, and resolve operational or platform issues within OpenLoop and partner systems with a documented root cause and prevention plan. • Maintain clear, proactive communication on issue status and resolution timelines to build partner confidence. • Document issues, root causes, and resolutions for visibility, trend analysis, and future prevention. • Identify recurring problems and collaborate with internal teams on systemic fixes and platform improvements. • Maintain internal support documentation and assist with testing new features or workflows to surface risk before client impact. • Partner with Implementation, Client Success, Product, and Engineering to ensure smooth onboarding and reliable platform performance.

• Develop appropriate sales strategies and tactics to win in the targeted markets. • Drive growth at or above AOP target levels and accountability for all the assigned accounts. • Ensure execution of the strategies and remove roadblocks that may prevent adoption. • Work closely in conjunction with Segment Leader, Marketing, CAS technology team at Pearl River for Coating formulations. • Technical Sales - help customers understand how our product line works and how they can get the best results. • Help arrange and understand what field testing is needed for new and existing products. • Effectively collect market intelligence and feed it back into the marketing team. • Develop and roll out key metrics, dashboards, and relevant data that will need to be collected in order to make full use of the CRM-platform, ensure visit reports, contacts and other key data are recorded. • Travel, arrange meetings, handle and grow business at assigned distribution and direct customers for Process Industries. • Pro-actively solve business problems that prevent us from achieving our sales targets. • Ensure the Sales team is in compliance with laws and regulations applicable to the region/country as well as with the Momentive internal policy. • Fully responsible for his cost management such as Travelling, Entertainment and other expenses associated with sales activities within the Delegation of Authorities (DoA) granted and annual budget allocated. • To be successful, this role will need to work closely with other members of the team including the Regional and Global Segment Leaders, the Global Product Manager, and the Global Technology Leader to ensure that all plans and strategies are aligned.

Role Description Responsible for driving success in achieving product plan goals through strong technical expertise in client services, training, and solution design. Utilizes this technical knowledge in customer support, instruction, and product implementation, while collaborating closely with key stakeholders across the organization to deliver impactful results. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report. Major Tasks, Responsibilities and Key Accountabilities - Boost product sales by discovering and leveraging opportunities in the designated territory. - Advocate for product specifications at architectural and engineering firms and DOTs to ensure that company products are included in project designs. - Develop strong relationships with key decision-makers, including architects, engineers, consultants, and specifiers. - Deliver compelling, technically accurate presentations and lunch-and-learns to promote product value and performance benefits. - Offer expert guidance on product selection, application methods, and compliance requirements for customers and specifiers. - Monitor regional construction trends, competitor activity, and emerging technologies to identify new opportunities. - Track competitor products and market trends to inform sales strategies and support product positioning. - Partner with Marketing, Inventory Planning, and R&D to provide field feedback and support promotional campaigns. - Ensure company products are specified and used in key projects from planning to execution. - Align new product launches with customer needs, ensuring market readiness and driving early adoption. - Maintain accurate records of customer interactions, sales activity, and opportunity tracking through CRM tools. Qualifications - Typically requires BS/BA in a related discipline. - Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. - Certification is required in some areas. Preferred Qualifications - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. - Skilled in writing reports, business correspondence, and procedural manuals. - Proficient in calculating discounts, interest, commissions, percentages, and other measures, and know introductory algebra and geometry concepts. Work Environment - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. - On rare occasions there may be a need to move or lift light articles. - Typically requires overnight travel more than 50% of the time.