OpenLoop

• Define and execute the enterprise AI roadmap aligned to business priorities • Identify, prioritize, and deliver high-impact AI use cases with measurable ROI • Represent AI strategy in executive and cross-functional forums • Own the design, deployment, and operation of the enterprise AI platform • Establish scalable, secure, and compliant AI infrastructure (LLMs, MLOps, integrations) • Define standards for model lifecycle management (deployment, monitoring, incident response) • Build and enforce enterprise AI governance, including model risk, compliance, and acceptable use • Lead governance reviews and ensure regulatory alignment (e.g., HIPAA) • Maintain oversight of AI systems, vendors, and usage across the organization • Lead end-to-end delivery of AI solutions across clinical, operational, and corporate functions • Drive adoption and integration into business workflows • Ensure outcomes are tied to efficiency, cost, or performance improvements • Partner across IT, Clinical, HR, Operations, and Data teams • Influence stakeholders and align AI initiatives to enterprise priorities • Build and scale a multidisciplinary AI team • Define roles, structure, and ways of working • Manage budget, tooling, and external resources • Other duties as assigned

• Own the strategy. Define the multi-quarter roadmap for Medical Weight Loss, including the metrics that matter, the bets we're making, and the sequencing that gets us there. Defend it to the executive team and adjust it as the market and our data demand. • Close the deliverable-to-goal gap. Continuously verify that what's being built matches the strategic plan — and when it doesn't, you're the one who escalates, re-scopes, or re-aligns. The gap between roadmap and reality is your accountability. • Set the operating goals. Translate company-level OKRs into program-level targets — clinical quality, patient outcomes, client retention, unit economics, growth velocity. Pick the right metrics; defend them against vanity alternatives. • Make build/buy/partner calls. Decide where we build, where we integrate, and where we partner. Bring data, scenarios, and a recommendation — not just options. • Lead without authority. Align Clinical, Product, Engineering, Pharmacy, RCM, Implementation, Marketing, and Client Success behind a single program direction. • Own the program narrative for senior leadership. Run the program review and translate complex operational and clinical dynamics into clear decisions and trade-offs. • Guide Program Managers. You will guide and prioritize the work of Program Managers supporting the program. Direct reporting structure and team composition may evolve as the program and broader portfolio scale. • Own client outcomes for the program. Be the executive escalation point for major client questions and program-level commitments. • Translate client and market signal. Synthesize what we hear from clients, what the regulatory environment is doing, and what competitors are shipping into roadmap decisions. • Drive program-level commercial outcomes. Partner with Commercial and Client Success to make sure the program is sellable, expandable, and retainable — not just operational.

• Own the strategy. Define the multi-quarter roadmap for Peptides, including the metrics that matter, the bets we're making, and the sequencing that gets us there. Defend it to the executive team and adjust it as the market and our data demand. • Close the deliverable-to-goal gap. Continuously verify that what's being built matches the strategic plan — and when it doesn't, you're the one who escalates, re-scopes, or re-aligns. The gap between roadmap and reality is your accountability. • Set the operating goals. Translate company-level OKRs into program-level targets — clinical quality, patient outcomes, client retention, unit economics, growth velocity. Pick the right metrics; defend them against vanity alternatives. • Make build/buy/partner calls. Decide where we build, where we integrate, and where we partner. Bring data, scenarios, and a recommendation — not just options. • Lead without authority. Align Clinical, Product, Engineering, Pharmacy, RCM, Implementation, Marketing, and Client Success behind a single program direction. • Own the program narrative for senior leadership. Run the program review and translate complex operational and clinical dynamics into clear decisions and tradeoffs. • Guide Program Managers. You will guide and prioritize the work of Program Managers supporting the program. Direct reporting structure and team composition may evolve as the program and broader portfolio scale. • Own client outcomes for the program. Be the executive escalation point for major client questions and program-level commitments. • Translate client and market signal. Synthesize what we hear from clients, what the regulatory environment is doing, and what competitors are shipping into roadmap decisions. • Drive program-level commercial outcomes. Partner with Commercial and Client Success to make sure the program is sellable, expandable, and retainable — not just operational.

• Own the strategy. Define the multi-quarter roadmap for RPM/CCM/RCM, including the metrics that matter, the bets we're making, and the sequencing that gets us there. Defend it to the executive team and adjust it as the market and our data demand. • Close the deliverable-to-goal gap. Continuously verify that what's being built matches the strategic plan — and when it doesn't, you're the one who escalates, re-scopes, or re-aligns. The gap between roadmap and reality is your accountability. • Set the operating goals. Translate company-level OKRs into program-level targets — clinical quality, patient outcomes, client retention, unit economics, growth velocity. Pick the right metrics; defend them against vanity alternatives. • Make build/buy/partner calls. Decide where we build, where we integrate, and where we partner. Bring data, scenarios, and a recommendation — not just options. • Lead without authority. Align Clinical, Product, Engineering, Pharmacy, RCM, Implementation, Marketing, and Client Success behind a single program direction. • Own the program's narrative for senior leadership. Run the program review with the C-suite and translate complex operational and clinical dynamics into clear decisions and tradeoffs. • Guide Program Managers. You will guide and prioritize the work of Program Managers supporting the program. Direct reporting structure and team composition may evolve as the program and broader portfolio scale. • Own client outcomes for the program. Be the executive escalation point for major client questions and program-level commitments. • Translate client and market signal. Synthesize what we hear from clients, what the regulatory environment is doing, and what competitors are shipping into roadmap decisions. • Drive program-level commercial outcomes. Partner with Commercial and Client Success to make sure the program is sellable, expandable, and retainable — not just operational.

• Lead and manage corporate transactions including M&A (from LOI through post-closing), corporate restructurings, and strategic growth initiatives. • Support post-deal integration activities, including governance updates, entity consolidation and clean-up projects, intercompany agreements, and reconciliation of outstanding obligations. • Own subsidiary governance and corporate hygiene efforts across the organization, including maintaining organizational documents, board consents, registrations, licensing support, and entity compliance. • Support fundraising and financing diligence processes, including managing data rooms, reviewing and maintaining capitalization tables, and coordinating entity formation activities. • Partner closely with Finance, Accounting, Compliance, Product, and Operations teams to align legal strategy with business priorities and operational execution. • Identify and proactively escalate legal and regulatory risks, particularly in healthcare and other regulated environments, while providing practical business-oriented solutions. • Manage outside counsel relationships for corporate, M&A, securities, and governance matters to ensure efficient and high-quality execution. • Serve as a key legal partner on strategic initiatives, balancing strong legal judgment with responsiveness, organization, and execution. • Operate independently across multiple concurrent projects with minimal oversight while maintaining strong communication and stakeholder alignment. • Other duties as assigned.

• Design and build Direct-to-Consumer landing pages and web experiences that improve the patient journey, with a clear understanding of how design impacts Conversion Rate (CVR), Average Order Value (AOV), and Customer Acquisition Cost (CAC). • Partner with the strategy team to conceptualize and architect pattern-breaking, disruptive creative assets that cut through market noise and move the needle on patient acquisition. • Translate Figma designs into live environments, navigating Webflow, Framer, or similar platforms and using foundational HTML/CSS to troubleshoot visual bugs and bridge the gap with developers. • Act as a rapid-fire producer for the C-suite — take conceptual direction, wireframes, or verbal input and execute pixel-perfect deliverables that hit immediate speed-to-market goals. • Own complex design projects end-to-end, interfacing directly with key clients as the subject matter expert on how design solves their go-to-market bottlenecks. • Design with a hypothesis-driven mindset; partner with growth teams to deploy, analyze, and iterate on A/B tests to continuously lift conversion across patient funnels. • Leverage generative AI tools as daily workflow multipliers to accelerate ideation, scale asset production, and reduce campaign deployment times. • Other duties as assigned.

• Own the full sales cycle from prospecting to close, building a healthy pipeline and consistently hitting (or beating) monthly and quarterly targets. • Execute a high velocity sales strategy to onboard and scale brick and mortar healthcare partners. • Proactively source and engage new prospects through research, outbound outreach, and relationship-driven networking. • Lead product demos and sales conversations, clearly articulating the value of our telehealth solutions and tailoring them to each prospect’s needs. • Partner closely with prospective customers to understand their goals and challenges, and develop thoughtful, customized proposals. • Negotiate contracts and close deals to drive new business growth. • Build and maintain strong relationships with key decision-makers and stakeholders. • Stay on top of telehealth industry trends, competitive landscape, and evolving market needs. • Collaborate cross-functionally with Marketing, Customer Success, and Product to deliver a seamless and exceptional customer experience.

• Hire, mentor, and develop a high-performing team of solutions engineers • Conduct performance management, career development planning, and regular feedback cycles • Set team culture, operating cadence, and engineering standards from the ground up • Partner with leadership on hiring plans, team structure, and long-term growth • Work closely with product, engineering and business stakeholders to deliver high-impact solutions in fast-moving, ambiguous environments • Translate evolving requirements into clear technical solutions and execution plans • Drive rapid iteration cycles and enable teams to ship quickly while maintaining quality • Define project scope, timelines, milestones, and success metrics • Track progress and proactively manage risks, dependencies, and blockers • Identify and remove blockers to keep teams moving efficiently • Communicate progress, risks, and tradeoffs clearly to both technical and non-technical audiences • Own team-level reporting and operational metrics, including: • Delivery status and project health • Resource utilization and capacity planning • SLA adherence and incident trends • Provide regular updates to leadership on progress, risks, and outcomes • Establish and maintain dashboards and reporting mechanisms • Manage documentation standards across solutions, integrations, and processes • Provide hands-on technical leadership when needed, especially in early stages • Drive delivery of high-quality software across multiple initiatives in fast-moving environments • Perform hands-on technical work while also providing guidance and direction to team members on implementation, best practices, and problem-solving. • Leverage advanced AI tools (including Claude, Level 3 proficiency) to enhance productivity, automate workflows, and support decision-making.

• Manage multiple concurrent IT projects from initiation through completion. • Develop and maintain project plans, timelines, and resource allocations. • Meet regularly with team members to keep them on track and remove roadblocks. • Establish and track measurable metrics for ongoing projects. • Report project progress, milestones, and risks to leadership. • Facilitate standups, retrospectives, and IT team updates. • Support directors and team leads in prioritizing initiatives and managing dependencies. • Promote accountability, transparency, and clear communication across the IT organization. • Other duties as assigned.

• Own the end-to-end GTM readiness process for new products, pathways, and strategic initiatives • Act as a “hunter/gatherer,” partnering with Product and Product Marketing to translate complex changes into clear, actionable enablement plans • Build and deliver Sales and Customer Success toolkits, including pitch decks, FAQs, discovery guides, and training materials • Ensure all GTM content is centralized, organized, and maintained within a clear source of truth (e.g., Confluence) • Develop and manage a proactive enablement calendar, aligning training and communications with upcoming launches and business priorities • Partner closely with Revenue Enablement leaders to ensure new initiatives are effectively embedded into onboarding and ongoing training programs • Eliminate the “telephone game” by ensuring consistent, accurate communication of changes across all customer-facing teams