Role Description Join Schneider Electric and power your career! Schneider Electric Geospatial (GIS) Utilities Professional Services has an outstanding opportunity for a motivated individual to assume the role of Technical Account Manager (TAM) in the US office (Fort Collins, CO) or remote from home. As a key member of the Enterprise GIS Professional Services group within the Geospatial (GIS) - Utilities vertical, the Technical Account Manager will own the success of some of our most strategic clients. As our clients’ trusted advisor, you will: - Help develop upgrade strategies - Ensure resolution of technical support cases - Stay engaged with and oversee ongoing projects - Become familiar with client personnel, organization, environment, workflow, processes, and configuration - Attend conference calls and conduct workshops - Coordinate DBA activities and facilitate developer activities/support - Produce and send reports - Conduct onsite visits - Ensure client success and high NPS (Net Promoter Score) The TAM is responsible for managing, coordinating, and ensuring the high quality and timely delivery of support services for Custom and Extended Support & Maintenance (ESM) clients. What will you do? - Ensure the high quality and responsive delivery of all committed ESM services to your assigned accounts - Be familiar with your assigned clients’ architecture, infrastructure, and business goals - Work closely with Support Engineers, Developers, Program Managers, Implementation Specialists, Project Managers, and Account Executives - Coordinate with the client regarding the ESM Program - Test and diagnose issues reported by ESM clients - Work independently with Support Engineers on open issues - Maintain a schedule of planned and active ESM Program tasks for each client - Work with System Administrators, DBA Team, and project team members to establish appropriate environments for each client - Coordinate with Extended Maintenance Manager and other Technical Account Managers regarding support needs - Keep open issues up to date - Interface with Account Executives for lead generation and opportunity identification - Interface with Support Services, Product Management, and R&D to provide client feedback on product issues, needs, and requests - Produce internal reports for management per various KPIs Qualifications - BA in computer science, engineering, geography, business, management, or related discipline - 3+ years of experience as software project manager or technical account manager in a professional services environment for large, key, strategic accounts - 3+ years’ experience implementing, configuring, and documenting enterprise ArcGIS or ArcFM implementations with custom extensions, interfaces, and integrations for utilities in the U.S. - 3+ years’ experience with commercial RDBMS such as Oracle and SQL Server - 3+ years experience as a client-facing consultant, advisor, project manager, technical account manager, representative, or support engineer - 1+ year experience leading developers in defect resolution, enhancement requests, or small development projects - Solid understanding of software development methodologies - Familiarity with .NET and C# development standards, environments, practices, and processes - Ability to instill confidence, gain trust, and embrace client requirements - A selfless attitude of servant leadership and a passion for making clients successful - Ability to develop lasting relationships with clients and partners - A focus on teamwork and making teammates successful - Strong foundation in technical writing - Strong skills in organization, coordination, time management, prioritization, presentation, and communication - Experience in business development and solution selling desired - Proficiency with Microsoft Office Suite; nice to have: EBSuite, JIRA, Jive Software, SAP travel/expense, Vision - Excellent interpersonal, written, and oral communication skills - Ability to multitask - Travel: 20%-50% Benefits - Medical (with member reward points), dental, vision, and basic life insurance - Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs - 12 holidays per year and 15 days of paid time off per year - Competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match - Support development through performance discussions, global opportunities, and learning platforms like Coursera - Encouragement of collaboration, recognition, and an inclusive workplace - Volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits

• Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation. • Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion. • Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently. • Maintain deep product knowledge to provide strategic recommendations. • Translate business objectives into actionable technology strategies using Boulevard’s platform. • Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates to ensure continued alignment with their business needs. • Gather feedback and represent client needs internally to influence roadmap and process improvements. • Document recurring technical issues and propose improvements to internal playbooks and processes. • Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities. • Maintain accurate documentation across Salesforce, Asana, and other tools.

• Own and execute the end-to-end onboarding journey, from post-sale handoff through onboarding completion. • Lead technical deployments, platform configuration, integrations, and feature activation aligned with security and operational best practices. • Deliver onboarding workshops, training sessions, and enablement programs for customers and partners. • Drive rapid time-to-value by helping customers achieve meaningful adoption early in their lifecycle. • Identify onboarding risks, including technical, operational, and engagement challenges, and proactively drive resolution. • Act as a technical escalation point during onboarding, coordinating with Support, Product, and R&D teams when needed. • Track onboarding milestones, progress, and risks while maintaining clear communication with stakeholders. • Guide customers on secure platform configuration and cybersecurity best practices. • Support customers in improving their security posture through recommended configurations and feature adoption. • Partner closely with Customer Success Managers to ensure a seamless transition from onboarding to ongoing success. • Educate customers and internal stakeholders on risk reduction strategies and optimal product usage. • Identify configuration gaps, adoption challenges, and security risks, and recommend remediation plans. • Help define and optimize onboarding methodologies, playbooks, and best practices. • Contribute to scalable customer journey processes across onboarding and early lifecycle stages. • Share customer insights and trends to drive continuous improvement initiatives. • Collaborate cross-functionally to improve operational efficiency, consistency, and customer outcomes.

Role Description At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned: - Promotes and sells Medtronic's products and services within an assigned geographic area and/or specific customer accounts to meet or exceed sales targets. - Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals. - Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's products and/or services. - Promotes and establishes education of the company's products and/or services. - Conducts market research including customers and competitors activities. - Implements market development plans/strategies and changes as needed. - Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing. SALES PROFESSIONAL CAREER STREAM: - Typically sales professional individual contributors with direct sales responsibilities. - May direct the work of other lower level sales professionals or manage sales processes and/or accounts involving multiple team members. - The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales. DIFFERENTIATING FACTORS - Autonomy: Seasoned sales professional managing large accounts involving multiple team members. - Secures and maintains product distributions and/or services, and maintains effective agreements. - Works independently with limited supervision. - Builds a network of relationships. - Organizational Impact: Works to achieve individual sales targets and execute on sales plans by developing new accounts and/or expanding existing accounts, expanding market presence, and building strong client base. - Has significant impact on achieving department’s sales results and may contribute to the development of goals for the department and planning efforts. - Works on one or more large accounts, involving multiple team members. - Drives adoption and penetration in accounts. - Innovation and Complexity: Makes improvements of sales processes, and tools to enhance performance of the job area. - Recommends changes in account strategy and tactics to achieve sales goals. - Demonstrates good judgment in selecting methods and techniques for obtaining solutions. - Communication and Influence: Influences internal contacts (within the job area) and external suppliers, customers and/or vendors regarding policy, practices and procedures. - Communicates with external suppliers, customers and/or vendors, involving advanced negotiation and/or presentations in order to manage relationships and close sales. - Leadership and Talent Management: Normally receives little instruction on day-to-day work, general instructions on new assignment. - May be responsible for providing guidance, coaching and training to other sales professionals and/or support employees. - May manage large accounts at this level, requiring responsibility for the delegation of work and the review of others' work product. Qualifications - High School Diploma (or equivalent) AND 8+ years experience - OR Associate’s Degree AND 6+ years experience - OR Bachelor’s Degree AND 4+ years experience - Relevant sales, clinical, or related experience in medical devices, medtech, healthcare, or life sciences. Benefits - Medtronic offers a competitive Salary and flexible Benefits Package. - A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.