Trustonic

• Overseeing current partner relationships to ensure they are effective, sustainable, and aligned with the company's objectives • Identifying, recruiting, and negotiating deals with new partners to expand the company's reach and capabilities • Working with sales, marketing, product, and development teams to develop partnership strategies and ensure successful integration and execution of partnership initiatives • Creating and implementing strategies to engage partners, including onboarding, training, and co-marketing campaigns, to maximize mutual benefits • Tracking and analysing partnership performance, ensuring alignment with business goals, and making data-driven decisions to optimize outcomes • Grow Trustonic’s partner ecosystem within strategic markets within the territory • Understanding regional macro and micro channel structures and routes to market, total addressable market, analysis of regional and country opportunities linked to partners and potential customers

• Managing Existing Partnerships: Overseeing current partner relationships to ensure they are effective, sustainable, and aligned with the company's objectives. • Developing New Partnerships: Identifying, recruiting, and negotiating deals with new partners to expand the company's reach and capabilities. • Collaborating Cross-Functionally: Working with sales, marketing, product, and development teams to develop partnership strategies and ensure successful integration and execution of partnership initiatives. • Driving Partner Engagement: Creating and implementing strategies to engage partners, including onboarding, training, and co-marketing campaigns, to maximize mutual benefits. • Monitoring Performance: Tracking and analysing partnership performance, ensuring alignment with business goals, and making data-driven decisions to optimize outcomes. • Strategic partner prospecting: grow Trustonic’s partner ecosystem within strategic markets within the territory. • Regional Strategy: Understanding regional macro and micro channel structures and routes to market, total addressable market, analysis of regional and country opportunities linked to partners and potential customers.

Role Description We are seeking a highly motivated Partner Manager to drive growth through our reseller network and leverage relationships with OEM mobile device partners to grow our joint business and generate referrals within the South African region. This role is key to expanding Trustonic’s presence, forging strategic partnerships, and enabling sales success through our partner ecosystem. As the Partner Manager , your key responsibilities will include: - Managing Existing Partnerships: Overseeing current partner relationships to ensure they are effective, sustainable, and aligned with the company's objectives. - Developing New Partnerships: Identifying, recruiting, and negotiating deals with new partners to expand the company's reach and capabilities. - Collaborating Cross-Functionally: Working with sales, marketing, product, and development teams to develop partnership strategies and ensure successful integration and execution of partnership initiatives. - Driving Partner Engagement: Creating and implementing strategies to engage partners, including onboarding, training, and co-marketing campaigns, to maximize mutual benefits. - Monitoring Performance: Tracking and analysing partnership performance, ensuring alignment with business goals, and making data-driven decisions to optimize outcomes. - Strategic Partner Prospecting: Grow Trustonic’s partner ecosystem within strategic markets within the territory. - Regional Strategy: Understanding regional macro and micro channel structures and routes to market, total addressable market, analysis of regional and country opportunities linked to partners and potential customers. Qualifications - Skills: - Relationship Building: Ability to establish and maintain strong, positive relationships with partners. - Communication: Excellent verbal and written communication skills for effective collaboration and negotiation. - Strategic Thinking: Capability to align partner activities with the company's strategic goals. - Negotiation: Strong negotiation skills to manage contracts and agreements. - Analytical Skills: Ability to analyze data and performance metrics to make informed decisions. - Problem-Solving: Proficiency in identifying issues and developing effective solutions. - Project Management: Skills to manage multiple partners and initiatives simultaneously. - Market Knowledge: Understanding of industry trends and market dynamics. - Customer Focus: Strong focus on customer satisfaction and partner success. - Adaptability: Ability to adapt to changing circumstances and new challenges. Requirements - Partner Management, Channel Management and/or Business Development experience. - Experience working within the mobile device, OEM, telecommunications or distribution ecosystem. - Understanding of OEM ranging, sell-in, sell-through and sell-out models. - Exposure to carrier and/or retail channels. - Experience in managing projects or coordinating cross-functional teams. - Proven experience managing strategic commercial partnerships. - Strong understanding of mobile device ecosystem, service providers, and mobile app protection. - Strong understanding of security solutions. - Knowledge of the South African OEM landscape and mobile device distribution channels is ideal. Benefits - Competitive compensation: A base salary that reflects your expertise and impact. - Bonus scheme to share in our success. - Immediate participation in our pension scheme. - Income protection and life insurance for peace of mind. - Remote working arrangements to support your lifestyle. - An open holiday policy with no upper limit—take the time you need, when you need it. - Support for volunteering and causes that matter to you. - Opportunities for professional development and career progression. - Exposure and interaction with global teams. - A commitment to diversity, equity, and inclusion. - A collaborative environment where your voice is valued and your wellbeing is prioritised. - The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives.

• Collect, manage, clean, enrich, and explore vast datasets to unlock actionable intelligence. • Transform Business Questions into Insight. • Translate complex business problems into structured analysis. • Design and deliver compelling visual stories using modern BI and data visualisation tools. • Present findings clearly to both technical and non-technical stakeholders. • Build low-latency data pipelines and streaming analytics solutions. • Develop automated queries, dashboards, and SaaS-embedded analytics. • Prepare curated, high-quality datasets for ML training and inference. • Support feature stores, model outputs, and data versioning. • Integrate with ML platforms and apply MLOps best practices such as A/B testing and model monitoring. • Create interactive live dashboards using leading BI platforms. • Implement robust governance frameworks covering naming standards, lineage, classification, and retention. • Design automated validation, anomaly detection, and monitoring systems. • Partner closely with Product, Engineering, DevOps, and Data teams to align analytics with evolving product strategies.

Role Description We’re looking for a Senior Data Engineer to architect and maintain cutting-edge data systems that power analytics, AI, and operational decision-making. In this role, you’ll take ownership of end-to-end data lifecycles, designing pipelines, models, and architectures that support real-time insights and machine learning at scale. - Design Scalable Data Architecture: Build modern, cloud-native data platforms (AWS, Snowflake, Databricks) supporting batch and streaming use cases. - Develop Efficient Data Pipelines & Models: Automate ETL/ELT workflows, optimise data models, and enable self-serve analytics and AI. - End-to-End Data Ownership: Manage ingestion, storage, processing, and delivery of structured and unstructured data. - Performance & Cost Optimisation: Continuously tune infrastructure for high concurrency, low latency, and cost efficiency. - Real-Time Integration & Analytics: Ingest telemetry, API, and application data in real time to power dashboards and AI-driven tools. - ML & AI Enablement: Provision datasets for ML/AI workloads, integrating with SageMaker, Snowflake ML, and MLOps best practices. - Data Governance & Security: Ensure robust data governance, compliance (GDPR, SOC 2), and enterprise-grade security. - Collaboration & Strategy: Work closely with Product, Engineering, DevOps, and Analytics teams to align data solutions with business goals. Qualifications - Bachelor’s degree in Computer Science, Software Engineering, Data Engineering, or related field (Master’s preferred) - Relevant certifications (AWS Certified Data Analytics, Solutions Architect, SnowPro Core) Requirements - Significant experience in technology roles, with 5+ years in data engineering on real-time, scalable cloud platforms (AWS & Snowflake preferred). - Experience in SaaS/product companies managing large-scale IoT, telemetry, or digital datasets is highly desirable. - Technical Expertise: - AWS (S3, Glue, Lambda, Athena, Kinesis) - Snowflake (data pipelines, schema design, query optimization) - Data modeling, ETL/ELT, real-time streaming (Kafka, Kinesis) - Big data processing (Spark, Airflow), SQL, Python, Java/Scala - BI & analytics platforms (Tableau, Looker) - ML/AI integration (SageMaker, TensorFlow, Snowflake ML, feature stores) - Data governance, security, and compliance frameworks - Attributes: Strong communicator, collaborative, analytical, and strategic. Ability to balance multiple projects while driving innovation and operational excellence. Benefits - Competitive compensation - A base salary that reflects your expertise and impact. - Bonus scheme to share in our success. - Flexibility & work-life balance - Remote working arrangements to support your lifestyle. - An open holiday policy with no upper limit—take the time you need, when you need it. - Support for volunteering and causes that matter to you. - Growth & development - Opportunities for professional development and career progression. - Exposure and interaction with global teams. - Inclusive, supportive culture - A commitment to diversity, equity, and inclusion. - A collaborative environment where your voice is valued and your wellbeing is prioritised. - Impact & purpose - The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives.

• Lead, coach, and develop a team of Technical Account Managers, creating a high-performing and customer-focused culture. • Define and track individual and team objectives aligned to customer success and business outcomes. • Conduct regular 1:1s, performance reviews, and development conversations to support growth and continuous improvement. • Establish clear operating frameworks, processes, and best practices that enable consistent customer engagement. • Create scalable playbooks covering technical support, account growth, customer engagement, and operational workflows. • Identify opportunities to improve team efficiency, remove operational blockers, and enhance customer outcomes. • Provide regular reporting on team performance, customer health, risks, opportunities, and key metrics. • Partner with Pre-Sales Engineers and Delivery Managers to share customer insights, adoption trends, and expansion opportunities. • Monitor customer health scores, adoption metrics, and KPI achievement to identify proactive improvement opportunities. • Build trusted relationships with senior customer stakeholders, understanding their strategic objectives, technology roadmaps, and business priorities. • Guide customers on best practices for implementation, deployment, operation, and optimisation of Trustonic solutions. • Lead technical discussions around incidents, trade-offs, risks, and solution decisions. • Support customers in achieving greater adoption, retention, and value from Trustonic technology. • Develop a deep understanding of customer environments and ensure implementations remain aligned with security best practices. • Act as the escalation point for complex technical challenges and customer concerns. • Validate reported problems, understand business impact, and coordinate the right internal teams to deliver effective solutions. • Maintain clear and proactive communication with customers throughout the resolution process. • Lead Root Cause Analysis (RCA) reviews with customers and internal stakeholders. • Facilitate retrospective sessions to identify improvements and prevent recurring issues. • Understand customer requirements, technology strategies, and future roadmaps to identify opportunities and potential risks. • Translate customer insights into recommendations that influence Product strategy and roadmap development. • Identify gaps and opportunities within Trustonic technology propositions. • Support solution onboarding activities alongside Solution Delivery Managers. • Maintain awareness of customer OEM roadmaps, integration plans, and testing activities. • Identify competitive risks and provide insight to Sales and Product teams. • Support customers in upgrading implementations to enable new functionality. • Communicate new Trustonic features and capabilities, helping customers understand their value and impact. • Share customer successes, challenges, and feedback across the organisation. • Partner with Commercial and Partnership teams to conduct regular customer reviews. • Ensure customers are achieving agreed KPIs and receiving measurable value from Trustonic solutions. • Support the development of customer growth plans focused on adoption and expansion. • Ensure service configurations are maintained to the highest standards, including security best practices. • Capture customer feedback and ensure insights are shared with relevant teams. • Create and manage Corrective Action Plans when required, working collaboratively with stakeholders to deliver successful outcomes.

• Act as the technical point of contact and customer champion for Trustonic solutions, providing guidance throughout implementation, deployment, and ongoing operations. • Provide best-practice advice to help customers successfully adopt and optimise Trustonic products and solutions. • Understand customer challenges, validate reported issues, assess business impact, and coordinate the appropriate teams to drive resolution. • Take ownership of technical issues from investigation through to resolution, ensuring customers receive clear communication and timely updates. • Work with internal teams including Product, Engineering, and Support to troubleshoot complex technical challenges. • Build and maintain trusted technical relationships with key customer stakeholders. • Support customers through solution onboarding, implementation activities, and platform enhancements.

Role Description We are entering the next phase of our documentation journey, moving to a modern Docs-as-Code model that creates a single source of truth for the Trustonic Telecoms SaaS Platform. We are looking for a Technical Author who will play a key role within the global Product team, working closely with Product Management and Engineering from the very start of the product lifecycle. Documentation is treated as a core product deliverable — ensuring customers, internal teams, and our partner network always have access to accurate, trusted, and up-to-date information. This is an opportunity to help shape how documentation is created, maintained, and consumed across a fast-moving global platform business. You will help transition legacy content into structured Markdown repositories, close documentation gaps with high-quality technical content, and embed documentation into modern product development workflows. The content you create will support AI-driven querying, internal knowledge systems, and multi-format outputs across both customer-facing and internal environments. Working closely with Product, Engineering, Support, Delivery, and Commercial teams, you will ensure documentation remains scalable, maintainable, and aligned with the evolution of the platform. As the Technical Author , you will: - Documentation ownership & delivery - Own and maintain technical documentation using a Docs-as-Code approach - Migrate existing and legacy documentation into a structured Markdown knowledgebase - Create clear, accurate, and maintainable documentation where gaps exist - Ensure documentation is delivered alongside platform features and releases — not after them - Maintain a single source of truth for documentation as the platform evolves - Collaboration & product integration - Work closely with Product, Engineering, Support, Delivery, and Commercial teams to capture and validate content - Engage early in the product development lifecycle to ensure documentation requirements are embedded from the outset - Support real-world customer, partner, sales, and delivery use cases through practical, accessible documentation - Collaborate directly with engineers and technical stakeholders to simplify complex concepts into usable content - Knowledge management & scalability - Structure documentation to support AI-assisted querying, reuse, and automated outputs - Help improve the visibility, accessibility, and consistency of technical information across the business - Contribute to scalable documentation processes, standards, and workflows - Support the evolution of documentation tooling, repositories, and publishing practices - Commercial & operational support - Use Aha! Ideas to capture, prioritise, and track documentation needs raised by field-based commercial teams - Ensure documentation supports customer onboarding, operational delivery, support processes, and partner enablement - Contribute to improving the overall customer and internal user experience through better knowledge accessibility Qualifications - Experience working as a Technical Author or Technical Writer within a SaaS, platform, or technical environment - Hands-on experience working with Markdown language and modern writing and authoring tools - Experience collaborating directly with engineers, product managers, and technical stakeholders and working effectively within distributed or remote teams - Experience creating structured technical documentation for both internal and external audiences Requirements - Experience documenting telecoms, device management, or security solutions (desirable) - Familiarity with Docs-as-Code tooling, version control systems, or documentation pipelines (desirable) - Experience supporting documentation needs for sales, partner, or field-based commercial teams (desirable) - Understanding of modern technical documentation practices and structured content management - Awareness of documentation workflows within Agile or product-led environments - Understanding of how documentation supports customer success, operational delivery, and product adoption - Awareness of AI-assisted knowledge management and reusable content structures Skills - Excellent written communication and technical writing skills - Ability to simplify complex technical concepts into clear, user-friendly documentation - Strong stakeholder collaboration and relationship management skills - Ability to work independently while contributing effectively within cross-functional teams - Strong attention to detail and commitment to documentation quality and accuracy - Ability to prioritise effectively in a fast-paced, evolving environment Benefits - Competitive compensation - A base salary that reflects your expertise and impact - Bonus scheme to share in our success - Immediate participation in our pension scheme - Private medical insurance for you and your family from day one - Income protection and life insurance for peace of mind - Remote working arrangements to support your lifestyle - An open holiday policy with no upper limit—take the time you need, when you need it - Support for volunteering and causes that matter to you - Opportunities for professional development and career progression - Exposure and interaction with global teams - A commitment to diversity, equity, and inclusion - A collaborative environment where your voice is valued and your wellbeing is prioritised - The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives

• We're looking for a Senior UI Developer to take a leading role in building and evolving our operator web portal for a next-generation telecoms platform. • You’ll create intuitive, high-performance user interfaces that power device lifecycle management at scale—working at the intersection of frontend engineering, real-time data, and secure cloud integrations. • This is a high-impact role where you’ll shape the user experience across a complex SaaS platform, collaborating closely with backend engineers and product teams to deliver seamless, scalable solutions. • You’ll play a key role in translating sophisticated platform capabilities into elegant, usable interfaces for customers. • Build Modern Web Experiences by designing, developing, and maintaining a React 18-based operator portal, delivering responsive and intuitive user interfaces. • Create Reusable UI Components and develop and maintain scalable component libraries using Ant Design, ensuring consistency and reusability across the platform. • Integrate with Cloud Services, working with AWS AppSync GraphQL APIs and Cognito authentication flows to deliver secure, real-time user experiences. • Own State & Data Management by implementing efficient data-fetching and state management patterns (e.g., React Query, Zustand) for real-time device data. • Drive Frontend Performance by optimising applications for speed and scalability through code-splitting, lazy loading, and caching strategies. • Collaborate Across Teams by partnering with backend engineers on API design and schema evolution, and contributing to UX and design discussions. • Ensure Quality & Reliability by writing robust unit and integration tests using Jest and React Testing Library, and contributing to code reviews and best practices. • Champion User Experience & Accessibility by ensuring applications meet high standards for responsiveness, cross-browser compatibility, and accessibility.

• Build Scalable Cloud Services • Design and develop Python-based backend services, from early concept through to production, using modern AWS serverless technologies. • Deliver Event-Driven Architectures • Create and evolve event-driven systems using AWS Lambda, SQS, SNS, and Step Functions to support high-scale device operations. • Own Backend Quality & Performance • Write clean, testable code and continuously improve system reliability, observability, and performance in production environments. • Shape System Architecture • Contribute to architecture decisions, design reviews, and technical strategy across multiple backend services. • Drive Engineering Best Practices • Promote strong SDLC practices including CI/CD, automated testing, monitoring, and structured logging. • Collaborate Across Teams • Work closely with product, QA, and other engineers to deliver high-quality features and improve overall platform resilience. • Solve Complex Problems • Diagnose and resolve issues across distributed systems, including performance bottlenecks and production incidents. • Support Critical Systems • Participate in incident response and continuous improvement of business-critical AWS workloads.