• Lead all pre-sales technical engagements, including discovery, requirements scoping, and solution architecture design. • Develop and deliver compelling product demonstrations and technical presentations tailored to prospective customer needs. • Serve as the primary technical subject matter expert during the sales cycle for Commercial and Field Accounts. • Provide technical guidance and oversight to the Technical Engagement Managers to ensure successful customer onboarding and program deployment. • Manage and resolve complex technical escalations from internal customer-facing teams. • Collaborate closely with Product and Engineering teams to translate customer feedback and technical gaps into future product requirements. • Interface with Sales, Partners, and Marketing teams to develop technical collateral, best practices, and enablement training. • Maintain expert-level knowledge of the company's product portfolio, underlying technology, and competitive landscape.

• Own the post-sale technical relationship, serving as the customer's primary technical advisor from day one • Lead onboarding engagements, guiding new customers through deployment, configuration, and production rollout of TruffleHog • Drive adoption by developing rollout strategies, building internal champions within customer organizations, and helping teams integrate TruffleHog into their existing security workflows • Conduct regular health checks, architecture reviews, and check-ins to ensure customers are realizing full value • Identify and surface expansion opportunities by understanding evolving customer needs and positioning relevant add-on products • Own the technical narrative for renewals, build ROI stories grounded in measurable outcomes and usage data • Troubleshoot technical issues by reviewing configurations, logs, and customer environments • Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering to advocate for customer needs and feed back product insights • Contribute to customer-facing documentation, knowledge base content, and best practices guides • Build scalable processes and self-serve resources that reduce time-to-value for customers

Role Description Are you an experienced insurance technology architect who can turn complex business challenges into scalable, execution-ready platform solutions? Join our team and lead architecture strategy across enterprise P&C insurance platforms including Policy, Billing, Claims, and Digital ecosystems. This role is ideal for a senior architecture leader who understands how to balance business goals, platform capabilities, delivery timelines, and long-term scalability. You will play a critical role in defining architecture standards, reducing delivery risk, and ensuring implementation teams build scalable, high-quality insurance solutions that drive measurable business outcomes. You will partner closely with business leaders, delivery teams, engineers, and platform stakeholders to design solutions that improve delivery predictability, reduce unnecessary customization, and support enterprise-scale transformation initiatives. What You Will Do - Define end-to-end solution architecture across Policy, Billing, Claims, and Digital insurance platforms - Translate business requirements into scalable, configuration-driven solution designs - Drive architecture decisions that align with platform capabilities while minimizing unnecessary customization - Lead integration architecture strategy across enterprise insurance ecosystems and third-party platforms - Design API-first integration patterns that improve scalability, interoperability, and long-term maintainability - Validate solution feasibility and identify delivery risks before development begins - Reduce ambiguity across architecture, delivery, and business teams to improve execution quality - Drive architecture governance standards and ensure alignment across implementation teams - Manage cross-platform dependencies and align architecture decisions with delivery timelines and business priorities - Ensure solutions meet performance, scalability, reliability, and security requirements - Partner with engineering and cloud teams to support scalable deployment strategies across Azure and AWS environments - Lead stakeholder alignment sessions across business, product, engineering, and delivery leadership teams - Promote reusable architecture components and scalable implementation patterns across programs Qualifications - 10 plus years of experience in enterprise solution architecture within Property & Casualty insurance environments - Strong expertise across P&C insurance domains including Policy, Billing, and Claims platforms - Hands-on experience with insurance platforms such as Guidewire, Duck Creek, Majesco, or similar policy administration ecosystems - Strong enterprise integration architecture and API design experience - Experience designing scalable cloud-based solutions across AWS and/or Azure environments - Strong understanding of performance optimization, security architecture, and scalable distributed systems - Experience leading architecture strategy for enterprise insurance transformation or modernization programs - Ability to balance business priorities, technical constraints, scalability, and delivery timelines - Strong leadership, stakeholder management, and cross-functional collaboration skills - Excellent communication skills with the ability to influence both technical and business stakeholders What Success Looks Like Success in this role means creating scalable architecture solutions that improve delivery predictability, reduce design-related defects, and enable faster implementation execution. You will help teams deliver reusable, high-quality platform solutions that align business goals with long-term operational scalability and technical performance. Benefits - Fully remote opportunity within the United States - Lead architecture strategy for enterprise-scale P&C insurance transformation programs - Influence platform modernization initiatives across Policy, Billing, Claims, and Digital ecosystems - Partner with experienced insurance technology leaders and implementation teams - Drive architecture standards that improve scalability, delivery quality, and operational performance - Work on complex, high-impact insurance technology modernization initiatives - Comprehensive employee benefits package with most coverage starting Day One - Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits

• Lead discovery workshops to understand client objectives, existing systems, data flows, and constraints. • Define target-state architecture for CRM, CDP, and marketing automation, including integration patterns, governance, and scalability considerations. • Translate business problems into technical solution options, with clear trade-offs, effort estimates, and risks. • Guide implementations end-to-end, from documentation and planning through detailed requirements and support for build. • Produce high-quality technical artifacts including architecture diagrams, data flow maps, event and identity models, and implementation roadmaps. • Write clear technical requirements for engineers, partnering with technical project management to scope, sequence, and deliver work. • Partner with client stakeholders to drive decisions and keep delivery aligned to outcomes, timelines, and dependencies. • Architect and support integrations across the MarTech stack, including CDPs, marketing automation platforms, analytics, attribution, and enrichment tools. • Design data schemas and event tracking plans that support lifecycle use cases and analytics needs. • Support ETL and reverse ETL patterns to activate data into downstream destinations. • Ensure solutions account for omnichannel transactional and marketing messaging, customer journeys, user states, and event-driven automation.