Apply Digital

• Lead discovery workshops to understand client objectives, existing systems, data flows, and constraints. • Define target-state architecture for CRM, CDP, and marketing automation, including integration patterns, governance, and scalability considerations. • Translate business problems into technical solution options, with clear trade-offs, effort estimates, and risks. • Guide implementations end-to-end, from documentation and planning through detailed requirements and support for build. • Produce high-quality technical artifacts including architecture diagrams, data flow maps, event and identity models, and implementation roadmaps. • Write clear technical requirements for engineers, partnering with technical project management to scope, sequence, and deliver work. • Partner with client stakeholders to drive decisions and keep delivery aligned to outcomes, timelines, and dependencies. • Architect and support integrations across the MarTech stack, including CDPs, marketing automation platforms, analytics, attribution, and enrichment tools. • Design data schemas and event tracking plans that support lifecycle use cases and analytics needs. • Support ETL and reverse ETL patterns to activate data into downstream destinations. • Ensure solutions account for omnichannel transactional and marketing messaging, customer journeys, user states, and event-driven automation.

• Lead discovery workshops to understand client objectives, existing systems, data flows, and constraints. • Define target-state architecture for CRM, CDP, and marketing automation, including integration patterns, governance, and scalability considerations. • Translate business problems into technical solution options, with clear trade-offs, effort estimates, and risks. • Guide implementations end-to-end, from documentation and planning through detailed requirements and support for build. • Produce high-quality technical artifacts including architecture diagrams, data flow maps, event and identity models, and implementation roadmaps. • Write clear technical requirements for engineers, partnering with technical project management to scope, sequence, and deliver work. • Partner with client stakeholders to drive decisions and keep delivery aligned to outcomes, timelines, and dependencies. • Architect and support integrations across the MarTech stack, including CDPs, marketing automation platforms, analytics, attribution, and enrichment tools. • Design data schemas and event tracking plans that support lifecycle use cases and analytics needs. • Support ETL and reverse ETL patterns to activate data into downstream destinations. • Ensure solutions account for omnichannel transactional and marketing messaging, customer journeys, user states, and event-driven automation.

• Produce email templates and push notifications using HTML, CSS, and JavaScript for a wide variety of clients. • Collaborate with our team of highly skilled email developers and customer success managers to resolve potential issues in email deployments. • Participate in email stand-ups to prioritize workload and ensure timely completion of all tasks. • Work closely with the client team to field requests, answer questions, and collaborate on work-in-progress tasks. • Ensure that emails comply with clients' standards, email marketing best practices, and CAN-Spam laws. • Test email messages to ensure proper formats and templates are utilized using tools such as Litmus and Email on Acid.

• Lead implementations across growth marketing platforms including Braze, Iterable, Segment, Talon.One, Hightouch, and more. • Develop a complete understanding of how each platform works and shadow other MarTech Implementation Consultants to learn the nuances of integration. • Guide each client through the implementation process, customize the deliverables and dates according to the specific project. • Ensure a successful implementation and effectively manage all Ragnarok deliverables and communications with the client.

• Lead implementations across growth marketing platforms including Braze, Iterable, Segment, Talon.One, Hightouch, and more. • Develop a complete understanding of how each platform works. • Shadow other MarTech Implementation Consultants to learn the nuances of integration. • Guide each client through the implementation process. • Customize the deliverables and dates according to the specific project. • Ensure a successful implementation. • Effectively manage all Ragnarok deliverables and communications with the client.

• Produce email templates and push notifications using HTML, CSS, and JavaScript for a wide variety of clients. • Collaborate with our team of highly skilled email developers and customer success managers to resolve potential issues in email deployments. • Participate in email stand-ups to prioritize workload and ensure timely completion of all tasks. • Work closely with the client team to field requests, answer questions, and collaborate on work-in-progress tasks. • Ensure that emails comply with clients' standards, email marketing best practices, and CAN-Spam laws. • Test email messages to ensure proper formats and templates are utilized using tools such as Litmus and Email on Acid.

• Produce email templates and push notifications using HTML, CSS, and JavaScript for a wide variety of clients. • Collaborate with our team of highly skilled email developers and customer success managers to resolve potential issues in email deployments. • Participate in email stand-ups to prioritize workload and ensure timely completion of all tasks. • Work closely with the client team to field requests, answer questions, and collaborate on work-in-progress tasks. • Ensure that emails comply with clients' standards, email marketing best practices, and CAN-Spam laws. • Test email messages to ensure proper formats and templates are utilized using tools such as Litmus and Email on Acid.

• Serve as the primary point of contact for enterprise-level clients, ensuring all deliverables are aligned to business goals and executed on time and at high quality. • Translate client goals into actionable marketing objectives and measurable deliverables. • Oversee and project manage all campaign activities, including email builds, QA, approvals, and deployment coordination across creative and technical teams. • Partner with clients on email and CRM strategy, providing guidance on segmentation, testing, personalization, and optimization. • Lead cross-functional teams (developers, strategists, designers, and PMs) to deliver integrated MarTech programs that drive measurable impact. • Identify growth opportunities within accounts and support renewals and expansions in collaboration with leadership. • Contribute to internal process improvements and mentor mid-level CSMs and Project Coordinators to build team capability and scalability. • Participate in resourcing, forecasting, and capacity planning discussions with leadership to ensure consistent delivery quality.

ABOUT APPLY DIGITAL Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers. Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group. Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India. At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes. Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference. Visit our Careers page to learn how we can unlock your potential. LOCATION: Apply Digital is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees. THE ROLE: Apply Digital is looking for an experienced Senior Project Manager to join our team. You may bring a background with experience on the digital agency or consultancy-side, working with clients on large digital and ecommerce transformation initiatives, helping them work more efficiently and strategically across product, design and engineering to define and deliver on business outcomes. If you have a proven ability to navigate the challenges of working with multiple stakeholders and bring impact delivering integrated digital experiences, along with a collaborative and team-oriented mindset, we invite you to become part of our connected team. As a champion of project management best practices, you will bring fluency in Agile, but with the ability to adapt, support, grow and optimize teams to apply the best methodologies to solve the right problems and drive flawless execution and delivery for our clients. You have your pulse on the day to day details but care about the ‘big picture’ and can move effortlessly between the two to drive transformation for your client’s business. You have a deep knowledge of the core disciplines and workflows across product, design, development, QA required to deliver web based projects. Communication comes naturally to you whether it’s with developers, designers or Client Stakeholders, and you are seasoned in the art of facilitation to drive alignment across multi functional teams to define requirements, steer decisions and turn that into clear, actionable product backlogs, roadmaps, resources and release plans to deliver on project outcomes, on time and budget. RESPONSIBILITIES: - Lead and manage web development projects, coordinating and managing all aspects of project delivery, including defining and translating multiple client business outcomes and product requirements into clear, actionable roadmaps and project plans and managing the execution against those plans. Defining team capacity and resource requirements, tracking and reporting, and controlling scope and mitigating risks at the project level. - Facilitate regular workshops and meetings such as definitions, requirements gathering and prioritization sessions, concepting and design/UX reviews, prototyping and testing, product demos and stakeholder review and feedback sessions. - Employ agile or hybrid-agile methodologies as appropriate while being adaptable to select best practices for efficient project delivery and effective production workflows across multi disciplinary teams. - Work with the PMO and Delivery team to track, manage & report on project budgets, timelines, and resource allocations, ensuring efficient project delivery. - Identify, communicate and mitigate risks while balancing the business needs versus technical constraints and knowing when to escalate accordingly to senior stakeholders to proactively resolve issues. - Act as the primary project delivery point of contact for client and team stakeholders, providing regular updates on project progress, key milestones, releases and any changes in scope. - Continuously engage with the client, account leadership and team to ensure we deliver the value expected of each engagement. - Foster a one-team mindset, actively monitoring and reporting team morale. REQUIREMENTS: - 5+ years of demonstrated track record leading teams delivering end-to-end digital solutions in an agency or product organization, ideally with leading global brands, with proven experience delivering web product launches. - Previous experience as a Digital/Web Project Manager or in a project management role leading large delivery teams in software development, web technologies and/or ecommerce products. - Ability to thrive in a fast-paced environment, managing multiple client requests, queries, and services with a sense of urgency and efficiency. Impeccable organizational skills are essential, along with the ability to shift priorities quickly and seamlessly while maintaining high standards and accuracy. - Strong understanding of the software development lifecycle, CI/CD and project management methodologies including agile, hybrid-agile, scrum, kanban and others. - Knowledge of technical concepts and tools (ie. AI, machine learning, data analytics, cloud computing, commerce, platform integrations). - Is a plus to have experience leading headless implementations of various platforms: e-commerce (CommerceTools, BigCommerce, or similar), CMS (Contentful, Contentstack, or similar), Loyalty (Talon.one, EagleEye, or similar), Identity (Stytch, Okta, Auth0, or similar) and Personalization (Ninetailed, Segment, or similar) - Proficiency using project management software tools and collaboration platforms. -Jira/Confluence, Google Suite, Miro are essential. Other tools including MS Teams, Notion, Instagantt, Smartsheet could be an advantage. WHAT YOU MIGHT ALSO BRING: - Experience working with enterprise-level companies with a focus on Ecommerce. - A proactive mindset with the foresight to identify potential risks and develop mitigation strategies, ensuring resources, budgets, and workloads are effectively managed. - Professional certifications such as Agile Certification and/or Scrum Master certification are desirable. - Strong belief in servant leadership. - A can-do attitude, a passion for digital products, and the resilience to work in a flexible and fast-paced environment. - Demonstrable critical thinking, creative problem-solving, and willingness to take on complex challenges. - Ability to diplomatically navigate complex and controversial discussions and de-escalate difficult situations. - A good dose of humility and positivity to drive your relentless pursuit of excellence. #LI-Remote #LI-SE1 #Promoted LIFE AT APPLY DIGITAL At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you: Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact. An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe. Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support. Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being. Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences. Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both. Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued. For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at careers@applydigital.com.

• Lead and support design teams in creating high-quality screen designs and prototypes for multiple products and client engagements • Ensure final design deliverables meet Apply Digital's quality standards and align with client brand guidelines • Lead conversations about design deliverables and their creation, implementation, and maintenance • Create, edit, and follow brand, UX and design systems best practices without support, establishing frameworks for team consistency • Manage multiple client engagements and accounts simultaneously • Lead significant client-facing projects and meetings with autonomy • Demonstrate ability to gain cooperation with peers and cross-functional teams to address issues and opportunities • Present design concepts and rationale to stakeholders and clients with clarity and confidence • Manage UX and design team members from a professional growth perspective • Provide coaching, mentorship, and guidance to designers at various levels • Conduct regular feedback sessions and support career development of team members • Share insights and expertise through thought leadership initiatives within the team • Create and execute tactical design plans for projects and multiple work streams that align with strategy • Contribute to the growth of the design practice through internal and external leadership content • Lead design innovation initiatives while establishing creative thinking frameworks • Stay up-to-date with design trends, best practices, and emerging technologies