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Program Manager
Location
United States
Posted
3 days ago
Salary
$190K - $220K / year
Seniority
Senior
Job Description
Program Manager
Group 1001
• Own the portfolio of data team initiatives, maintaining a clear view of scope, timelines, dependencies, and milestones across all active programs. • Establish and govern program frameworks, ensuring consistent intake, prioritization, and delivery processes across teams. • Proactively identify risks, blockers, and capacity constraints across the initiative portfolio and drive resolution before they impact delivery. • Report on initiative health, progress, and outcomes to senior leadership and key stakeholders on a regular cadence. • Serve as the central coordination point across Data, Engineering, Operations, and other internal teams to align on shared goals and delivery commitments. • Facilitate cross-functional working sessions, necessary stakeholder touchpoints, and program reviews to maintain alignment and momentum. • Build and sustain strong working relationships with internal partners, establishing clear RACI structures and communication norms for each initiative. • Partner with key client stakeholders to understand strategic priorities, set delivery expectations, and maintain confidence throughout program execution. • Lead executive-level client reviews focused on initiative status, upcoming milestones, and continuous improvement opportunities. • Act as the escalation point for delivery issues, coordinating rapid cross-functional response and ensuring clients are kept informed throughout resolution. • Lead, develop, and mentor the data team, fostering a culture of accountability, collaboration, and continuous improvement. • Define team operating rhythms, workload distribution, and performance expectations aligned to program delivery goals. • Define and manage SLAs, KPIs, and delivery standards across client programs, ensuring commitments are met consistently. • Drive process improvement initiatives that reduce friction, improve cross-team coordination, and enhance the client experience. • Develop dashboards and reporting frameworks that surface program health, client satisfaction trends, and delivery performance to internal and external stakeholders.
Job Requirements
- Bachelor's degree in Business Administration, Operations, IT, or a related field.
- 6+ years of experience in program management, project management, or delivery leadership, with demonstrated responsibility for cross-functional initiatives.
- Strong program management fundamentals — comfortable with portfolio oversight, dependency mapping, risk management, and stakeholder governance.
- Proven ability to lead without direct authority, influencing and aligning teams across organizational boundaries.
- Excellent communication and facilitation skills, with experience presenting to senior stakeholders and executive audiences.
- Experience with service management or project tracking platforms (e.g., Salesforce, ServiceNow, Jira).
- Preferred Skills: PMP, PgMP, or equivalent program management certification.
- ITIL certification or familiarity with service delivery frameworks.
- Experience in data, analytics, or AI automation.
Benefits
- Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package.
- Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.
- Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
- All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
- Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.
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