Group 1001

• Provide support of existing IMO’s – at the leadership, marketer, back office and top agent level. • Establish and maintain strong working relationships with internal DLM constituencies. • Manage escalations and follow-up activity with IMO’s and their agents. • Visit assigned IMO’s as needed. • Maintain strong and current knowledge of the annuity market, with specific focus on the fixed and fixed indexed annuities. • Partner with product and distribution on new strategic initiatives, such as new products, features and services in support of the company strategy. • Partner with Distribution on new initiatives to expand distribution support and create an ease of doing business. • Extensive Travel required.

• Own the product roadmap for one or more core Onyx modules (e.g., policy administration, new business, servicing, transactions, product configuration). • Translate operational and business requirements into clear PRDs, user stories, and acceptance criteria. • Prioritize a backlog that balances new capability, reliability, and technical health. • Partner with engineering on scoping, sequencing, and trade-off decisions. • Understand how core modules connect and where changes in one area ripple into others. • Coordinate with adjacent product owners and platform teams to keep interfaces and shared capabilities consistent. • Help maintain reusable capabilities that serve more than one feature or team. • Define what success looks like for each feature before development begins. • Establish baselines and track the leading and lagging indicators that matter for your domain. • Review outcomes regularly and document the impact of shipped work. • Drive measurable improvements in processing efficiency, cycle time, and operational cost. • Work directly with operations teams to understand day-to-day pain points and workflow constraints. • Represent the voice of internal users and downstream teams in prioritization. • Support process automation opportunities that reduce manual handling and error rates.

• Own the end-to-end vulnerability management pipeline: asset discovery > scanning > enrichment > prioritization > assignment > verification > closure. • Build, codify, and iterate a data-driven prioritization framework (blending CVSS, EPSS, KEV, exploit availability, asset criticality, exposure/reachability, compensating controls, and business context). • Automate the full workflow via SOAR playbooks, webhooks, REST/GraphQL APIs, message queues, and custom scripts where needed. • Develop and improve KPIs, metrics, and trending for vulnerability management functions, and bring leadership attention to root-cause issues driving systemic vulnerability risk. • Integrate scanners, CMDB/asset inventory, EDR, cloud providers (AWS/Azure/GCP), and others into a single pipeline for management. • Continuously reduce noise: dedupe, suppress known-benign, correlate related findings, and auto-close on evidence of remediation. • Evaluate and integrate AI/LLM tooling for triage, false-positive suppression, remediation guidance, and vulnerability research — with appropriate guardrails. • Lead technical response for emergency patch cycles on various technical platforms.

• Oversee and advise on the full broker licensing lifecycle, including individual and mass broker updates, state appointments, training compliance, and termination processing across all jurisdictions. • Support commission operations, helping ensure accurate, timely, and compliant payment processing, reconciliation, and reporting for producers and distribution partners. • Execute nationwide licensing reconciliation and state appointment reporting to maintain regulatory accuracy and audit readiness. • Serve as a subject matter expert (SME) and key point of contact for licensing and commission-related inquiries from internal stakeholders, producers, and state regulators. • Lead and advise on the execution of block transfers of business between broker-dealers, firms, or distribution partners — including data validation, contract realignment, appointment updates, commission redirection, and producer/client communications. • Support the operational impact of firm mergers, acquisitions, and rebranding events, helping ensure seamless transition of producer hierarchies, licensing records, appointments, and commission structures with minimal disruption to in-force business. • Direct and oversee mass producer changes — including bulk hierarchy moves, broker-dealer changes, channel realignments, name/entity changes, and large-scale terminations or appointments — with robust controls, audit trails, and reconciliation against internal systems and state records. • Contribute to the development of standardized playbooks, checklists, and project documentation for block transfer and merger events to ensure consistent, repeatable, and compliant execution. • Partner with Legal, Compliance, Distribution, IT, and external counterparties to coordinate timing, data exchanges, and regulatory notifications associated with these high-impact events. • Help maintain strong producer and firm communication protocols before, during, and after transitions. • Contribute to initiatives that enhance licensing, appointment, and commission systems so they match or exceed the capabilities offered by industry competitors. • Partner with IT and product owners to identify gaps in current platforms and help shape the design and prioritization of system enhancements — including capabilities that support efficient block transfers, mergers, and mass change events. • Champion automation and workflow improvements to reduce manual effort, accelerate processing, and improve data accuracy across licensing and commission functions. • Help benchmark internal capabilities against peer firms and inform the roadmap for closing capability gaps. • Help maintain and improve standardized operating procedures that remove redundancies, improve oversight, and enable scalable automation. • Identify bottlenecks across the licensing-to-commission value chain and recommend workflow improvements that increase throughput, accuracy, and compliance integrity. • Support performance and control frameworks that drive SLA adherence, audit readiness, and regulatory examinations. • Partner with the call center team to support efficiency improvements, including knowledge base development, self-service enablement, and first-call resolution. • Maintain regulatory reference materials and SME content that empower call center representatives to resolve producer and broker inquiries quickly and accurately — particularly during block transfer, merger, and mass change events that drive elevated call volume. • Analyze call drivers tied to licensing, appointments, and commissions, and help execute root-cause solutions that reduce inbound volume and improve producer experience. • Execute the state appointment renewal review process, ensuring timely renewals, accurate fee remittance, and alignment with state-specific regulatory requirements. • Reconcile appointment records across internal systems of record (licensing platform, commission system, agent/producer database, CRM) to eliminate data discrepancies and ensure a single source of truth. • Maintain ongoing monitoring routines to detect and resolve misalignments between internal systems and state regulator records (NIPR/state DOI feeds), with heightened controls following block transfers, firm mergers, and mass producer changes. • Manage day-to-day partnership with outsourced licensing, commission, and call center vendors, helping ensure partners meet SLAs, quality standards, and compliance requirements. • Support continuous improvement with outsourcing partners — helping refine playbooks, escalation paths, and quality assurance processes. • Maintain clear, consistent communication routines with outsourcing vendors, including operational check-ins, performance tracking, issue escalation, and change communication. • Coordinate outsourcing partner readiness ahead of large-scale block transfer, merger, and mass producer change events. • Ensure licensing and commission activities comply with applicable federal and state regulations, including state insurance department requirements and FINRA/SEC rules where relevant. • Support quarterly internal examinations, SOX/SOC1 controls, supervisory frameworks, and external audits with thorough documentation and process integrity. • Partner with Compliance, Legal, and Internal Audit to help mitigate risk and strengthen the control environment. • Serve as a go-to expert and informal mentor to team members on licensing, appointments, commissions, and complex change events.

Role Description We are a subsidiary of Group 1001, recently rebranded, and in the middle of a serious investment in growth. We have a new brand identity, new product lineup, significant media spend across broadcast, CTV, digital, billboards, and experiential. All this is coupled with strong engineering, product, and design teams. To bring it all together, we seek an outstanding marketing leader who can take all of that and turn it into a business that scales. In this role, you will own the entire marketing function including: - Brand - Growth - Lifecycle - Measurement - Martech infrastructure Reporting to the President with a seat at the leadership table, you will have complete control of how marketing is run. You can anticipate clear expectations on outcomes, and regular, direct conversations about what's working and what isn't. You will assume a team, a recently launched brand campaign, and a measurement framework built on marketing mix modeling and incrementality testing. Successful candidates for this role must demonstrate strong analytical skill to assess what’s working and what isn’t, report on findings, then work with the President and senior leadership to put the pieces in place to drive strong outcomes. Currently, the marketing team is primarily based in New York. The role can be in-office or fully remote. However, regular travel will be required if you are fully remote. Qualifications - Bachelor’s Degree in Marketing, Business, Communications or a related field. - Master’s degree with a concentration in Marketing is preferred. - 15+ years’ experience leading marketing, with meaningful time spent in a direct-to-consumer financial services company. - Fluency in MMM, incrementality testing, and geo-lift design. - Experience with products that require regulatory review of marketing materials. - Exceptional leadership, organizational and strategic thinking skills. - Ability to build and sustain partnerships with stakeholders both internal and external. - Proven experience managing an eight-figure budget across brand and performance. - Outstanding communication skills both verbal and written. Requirements - Experience marketing to a 40+ demographic. - Experience activating major sponsorships and measuring impact. - A real point of view on AI in marketing operations, and evidence that you’re already using it. Benefits - Comprehensive health, dental, and vision insurance plan options. - Basic and Supplemental Life Insurance. - Short and Long-Term Disability. - Immediate access to the Company’s Employee Assistance Program and wellness programs. - Participation in the Company’s 401K plan, with matching contributions by the Company. Compensation Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $250,000/year in our lowest geographic market up to $350,000/year plus bonus in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

• Process agent demographic and profile changes, including contact information updates, BIN (Broker Identification Number) updates, hierarchy changes, and other agent record maintenance. • Maintain the integrity of agent and agency data across internal administrative platforms. • Own cases end-to-end — from intake through resolution — ensuring timely, accurate completion of all agent transactions. • Review agent and agency onboarding paperwork to determine whether it is in good order; partner directly with agents and back offices to resolve any not-in-good-order (NIGO) items. • Provide licensing support — answering inquiries, validating licensing requirements, and helping agents navigate state-specific obligations. • Process state appointments, renewals, and terminations in accordance with each state's regulatory requirements. • Support block transfers, including coordination across agencies, validation of paperwork, and accurate system updates. • Learn, retain, and continuously update knowledge of Delaware Life's annuity products, internal processes, and the financial industry rules and regulations that govern this work. • Contribute to process improvement initiatives and cross-functional efforts within Sales Operations.

• Own the automation framework across the portfolio: structure, conventions, CI integration, scalability • Make tooling and architectural decisions — you set the direction, you're accountable for outcomes • Build new automation foundations on greenfield surfaces; raise the bar on existing ones • Conduct code reviews that set the standard, not just check the box • Define what gets tested, to what depth, and with what trade-offs — across multiple product surfaces simultaneously • Design coverage from requirements: decomposition, edge cases, environments, failure modes — not just automating cases handed to you • Represent QA in sprint planning, architecture reviews, and cross-team syncs • Negotiate scope and timelines with product and engineering when quality risk isn't accounted for • Evaluate and improve QA and SDLC processes — if something is slow or unclear, fix it • Participate in hiring as the team grows — screening candidates, conducting technical interviews, helping shape the bar.

• Translate Gainbridge's strategy into prioritized data problems • Turn data and models into narratives impacting decisions • Drive insight into actual workflows and moments of decision • Shape and qualify AI applications in the organization • Co-own use cases with data and engineering teams

• Provide managerial and technical oversight to one or more cross-functional engineering teams, including: • Provide performance coaching and technical coordination • Requirement clarification • Identify development best practices • Validate work accuracy and adherence to compliance controls • Identify training needs and talent development opportunities • Inter and cross-teams dependency coordination • Collaborate with product owners and business stakeholders to gather requirements • Collaborate with scrum master to deliver projects on time and within budget • Participate in release planning meetings

Role Description The Agent Services Representative is responsible for the accurate and timely processing of agent- and agency-related documentation in support of Delaware Life's operations. This role serves as a critical operational partner to agents, agencies, back offices, and internal stakeholders — ensuring agent records, licensing, and appointments are maintained in good order across the agent lifecycle. The ideal candidate is a detail-driven critical thinker who thrives in a dynamic, regulation-heavy environment, communicates clearly, and brings a positive, collaborative attitude to a team that frequently navigates change. The individual must demonstrate exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced financial services environment. How You'll Contribute - Agent Management & Maintenance: - Process agent demographic and profile changes, including contact information updates, BIN (Broker Identification Number) updates, hierarchy changes, and other agent record maintenance. - Maintain the integrity of agent and agency data across internal administrative platforms. - Own cases end-to-end — from intake through resolution — ensuring timely, accurate completion of all agent transactions. - Onboarding & Licensing Support: - Review agent and agency onboarding paperwork to determine whether it is in good order; partner directly with agents and back offices to resolve any not-in-good-order (NIGO) items. - Provide licensing support — answering inquiries, validating licensing requirements, and helping agents navigate state-specific obligations. - Support the NIGO team as needed, helping clear backlog and resolve complex documentation issues. - State Appointments & Lifecycle Events: - Process state appointments, renewals, and terminations in accordance with each state's regulatory requirements. - Support block transfers, including coordination across agencies, validation of paperwork, and accurate system updates. - Operational Excellence & Compliance: - Learn, retain, and continuously update knowledge of Delaware Life's annuity products, internal processes, and the financial industry rules and regulations that govern this work. - Contribute to process improvement initiatives and cross-functional efforts within Sales Operations. - Conduct quality assurance for agency onboarding and management to ensure information is processed accurately. - Manage and resolve Agency escalations as needed. - Assist with special projects as needed. Qualifications - Bachelor's degree in a related field, or equivalent combination of education and experience. - 3+ years of operations, customer service, or transaction-processing experience (or a combination of the three). - Demonstrated ability to communicate effectively — both written and verbal — with internal teams and external partners (agents, agencies, back offices). - Strong critical thinking and problem-solving skills, with the ability to research, articulate findings, and drive issues to resolution. - Exceptional attention to detail across every aspect of the work; comfort with high-volume, high-accuracy transactional processing. - Proven ability to thrive in a fast-paced environment that experiences frequent change, with a flexible mindset and positive attitude. - Strong collaboration skills — works well with peers, cross-functional partners, and external stakeholders. Preferred Qualifications - Working knowledge of the annuity market, with specific exposure to fixed, fixed indexed, and variable annuities. - Prior experience in insurance or financial services operations, particularly in agent/producer services, licensing, or appointments. - Familiarity with state insurance department processes (appointments, renewals, terminations) and producer licensing. Compensation Our compensation reflects the cost of labor across several U.S. geographic markets. The total compensation for this position ranges from $50,000/year in our lowest geographic market up to $60,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Benefits - Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. - Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options. - Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. - All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required. - Employees may also participate in the Company’s 401K plan, with matching contributions by the Company. Company Description Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes.