Wir sind beglaubigt – Europas erster digitaler Notar. Mit unserer innovativen Plattform bieten wir eine völlig neue Art der Notarisierung, die bequem, schnell und sicher digital erfolgt. Als Vorreiter in der Branche revolutionieren wir den Notariatsprozess und ermöglichen unseren Kunden, ihre Dokumente in nur wenigen Klicks zu beglaubigen – ganz ohne Bürokratie und lange Wartezeiten.
Account Manager
Location
Germany
Posted
9 days ago
Salary
0
Seniority
Lead
Job Description
Account Manager
Beglaubigt.de
Role Description Für unser dynamisches Team suchen wir nun eine:n Account Manager (m/w/d). Du arbeitest direkt mit den Founders und übernimmst die volle Verantwortung für unsere Bestandskunden – von Onboarding über Retention bis hin zu strategischer Account-Entwicklung und Expansion. - Eigenverantwortliche Betreuung und Weiterentwicklung unseres Bestandskunden-Portfolios (B2B) - Aufbau langfristiger, vertrauensvoller Kundenbeziehungen auf Entscheider-Ebene - Identifikation von Upsell- und Cross-Sell-Potenzialen sowie Steuerung von Expansion-Initiativen - Strukturiertes Onboarding neuer Accounts und Sicherstellung erfolgreicher Produkt-Adoption - Ownership für unsere Account-Health-Metriken (Retention, NRR, Churn-Frühindikatoren) - Aktives Bottleneck-Management entlang der Customer Journey gemeinsam mit Product und Operations - Pflege und Weiterentwicklung unseres CRM-Setups (HubSpot) inkl. Account-Segmentierung und Pipeline-Reporting - Aufbau von Account-Plänen, QBRs und Stakeholder-Maps für unsere Top-Kunden - Enge Zusammenarbeit mit Sales, Customer Support und Founders zur kontinuierlichen Verbesserung des Kundenerlebnisses - Mittelfristig: Aufbau und Führung eines Account-Management-Teams Qualifications - 2–4+ Jahre Erfahrung im Account Management, Customer Success oder B2B-Sales — idealerweise im SaaS- oder Startup-Umfeld - Nachweisbare Erfolge in Retention, Expansion oder Account-Wachstum - Sicheres Auftreten und exzellente Kommunikation auf Entscheider-Ebene (C-Level / Geschäftsführung) - Tiefe Erfahrung mit CRM-Systemen (HubSpot bevorzugt) - Analytisches Mindset im Umgang mit Account-Daten und KPIs - Hintergrund in Business, Economics, Recht oder verwandten Feldern - Erfahrung im Aufbau oder in der Führung kleiner Teams von Vorteil - Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift Benefits - Ein flexibles Arbeitsumfeld mit der Möglichkeit, im Home Office zu arbeiten - Ein attraktives Gehalt mit Möglichkeiten zur Weiterentwicklung und entsprechenden Aufstiegschancen - Geregelte Arbeitszeiten - Unterstützung durch ein erfahrenes Team
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