Nortrez

• Manage a portfolio of active clients • Drive client retention and revenue expansion (upsell and cross-sell) • Conduct client meetings (status/update and strategic sessions) • Identify growth opportunities within the account base • Ensure client satisfaction and account development • Work consultatively, understanding the client's business • Collaborate with internal teams (CS, Services) • Monitor portfolio performance metrics

• Act as a bridge between commercial and technical teams, supporting the sales team with technical insights and validations. • Conduct technical demonstrations of our products, with a primary focus on the Freshworks portfolio. • Assist in preparing proposals and tailored solutions based on customers' pain points and needs. • Participate in meetings with leads and prospects, identifying business opportunities with a consultative approach. • Map and organize technical requirements, helping to assess the feasibility of solution implementations. • Work closely with the Customer Success and Implementation teams to ensure a smooth post-sale transition.