TMP The Mortgage People

• Represent TMP in RP meetings, acting as the pod’s key liaison for partner communication and case escalation • Support CAMs and CORDs with lead activity, assisting with overflow, advising on best practice, and ensuring fast, effective responses • Oversee the pod’s sign-off process, ensuring that deadlines and SLA expectations are consistently met • Coordinate communications between CAMs, CORDs and Consultants, reducing silos and enabling fluid case movement through each stage • Assist with tricky or complex cases, taking ownership where needed and delivering top-tier outcomes • Help train and guide new team members, across all departments • Champion service quality, identify operational blockages early, and implement solutions collaboratively • Act as a cultural role model, bringing TMP’s values into every interaction and raising the bar for how we work as a pod