Role Description As a Senior Product Manager, you own the strategy, roadmap, and outcomes for a key product area within Rithum's commerce platform. You operate largely independently, tackle open-ended and ambiguous problems, and bring cross-functional teams together around a shared vision. You are expected to have deep expertise in your domain and leverage AI-powered capabilities to rapidly shape the next generation of commerce for the world's largest retailers and brands. - Be the owner of our Catalog/Listings product and drive the long-term vision for the world’s leading eCommerce platform, leveraging AI-first approaches to accelerate discovery, decision-making, and delivery. - Synthesize qualitative inputs—including client interviews, support tickets, and survey feedback—using AI tools to identify themes, opportunity areas, and prioritization inputs that inform product strategy. - Define, write, and maintain AI evaluation datasets and rubrics to measure model performance (e.g., accuracy, hallucination rates, tone). - Collaborate with engineering, product, and cross-functional teams to drive efficient business processes, improve team operations, and align client needs with internal objectives. - Own and drive roadmap prioritization for your product area, making independent decisions on scope, sequencing, and trade-offs while incorporating AI-assisted insights and data exploration. - Leverage AI tools to prototype and validate product concepts and workflows (e.g., user flows, wireframe descriptions, low-fidelity mocks) to de-risk ideas prior to engineering investment. - Lead end-to-end product development & execution from concept to launch (e.g., PRDs, prioritization, client discussions, testing & QA, change management, client adoption/engagement, etc.), holding yourself and your cross-functional team accountable for high-quality, timely delivery. - Use AI to accelerate product documentation workflows (PRDs, one-pagers, release notes) while exercising strong editorial judgment and maintaining product quality and clarity. - Track development progress, report on status to stakeholders, and assist in managing product release cycles. Support product testing and validation to ensure high-quality releases and a seamless user experience. - Be the voice and champion of our clients; triage incoming requests with urgency and follow-through and build relationships grounded in trust. - Lead and influence stakeholders across functional teams of designers and engineers to ensure successful delivery at a fast velocity; ensuring high product validation and QA standards are met. - Collaborate with stakeholders at all levels of the organization to gain buy-in and alignment on product strategies, goals and initiatives, balancing urgency and resource availability. - Leverage AI-assisted data exploration and analysis (e.g., natural language querying, chart interpretation, anomaly identification) to support faster, evidence-based product decisions. Qualifications - 3+ years of proven product management experience within the B2B SaaS industry with a complex enterprise level product, preferably in ecommerce. - Experience building products that help brands and sellers successfully onboard product catalogs, including tools for feed submission, validation feedback, and error resolution that reduce friction and time-to-live for new listings. - Experience defining and tracking catalog health metrics, such as attribute completeness, image quality scores, indexing latency, etc., and using data to prioritize roadmap investments that improve catalog quality at scale. - Experience as a Product Manager working on AI‑powered products, AI workflows, or data & insights platforms. - Hands-on experience writing evaluations for AI/ML systems (e.g., RAG systems, agents, LLMs). - Strong experience with the full product development lifecycle, including setting goals for your products, measuring the results, and quantifying the impact of features on the business. - Experience driving strategy and execution for complex, integrated software ecosystems, particularly with unifying multiple platforms. - Proven experience in supporting team-based projects, with a focus on ensuring alignment with project goals and contributing to technical teams. - Experience using AI tools to synthesize qualitative research (e.g., client interviews, support tickets, survey feedback) into structured themes, opportunity areas, and/or prioritization inputs. - Experience prototyping product concepts or workflows using AI tools (e.g., generating wireframe descriptions, user flows, or low-fidelity mockups via AI) to validate ideas before engineering investment. - Proven use of AI to accelerate documentation workflows (PRDs, release notes, one pagers, etc.) while maintaining high quality and appropriate editorial judgment. - Comfort using AI-assisted tools for data exploration and analysis (e.g., natural language querying of datasets, AI-generated chart interpretation, or anomaly identification) to support faster, evidence-based decisions. - Strong ability to work with vendors and internal teams, ensuring effective communication with stakeholders for successful project delivery. - Comfortable presenting product strategy and impact to stakeholders across all levels of the organization. - Analytically minded with proficiency in data-driven decision making and experience with product analytics tools. - Experience collaborating with large clients – our clients are some of the biggest in commerce. - Positive & growth-oriented mindset with a strong bias to action. - Strong and concise written & verbal communication skills with the ability to impactfully tailor your communication to any audience. - Ability to explain technical concepts to non-technical audiences. - Ability to work in fast-paced environments and manage multiple projects simultaneously. Requirements - Bachelors or Advanced degree. - 5+ years of product management experience. - Expertise in product discovery and search, including ownership of search relevance, indexing strategies, faceted navigation, and ranking models that drive measurable improvements in findability and conversion. - PM experience at a top tech company or fast-growing startup preferably in eCommerce. - Intrapreneurial/founder mindset. - Experience working on a global product management team. - Travel Required: Up to 10%. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

• Develop and execute partner enablement programs, training initiatives, and go-to-market strategies for strategic enterprise partners and Systems Integrators. • Create scalable frameworks and resources that accelerate partner adoption and engagement. • Lead the planning and execution of joint marketing initiatives with global partners. • Drive integrated campaigns, events, and partner-led marketing activities that support ecosystem growth and business objectives. • Manage executive engagement programs with senior partner stakeholders. • Coordinate strategic meetings, communications, and relationship-building initiatives that strengthen partner alignment. • Partner closely with internal marketing, product, sales, partnerships, and operations teams to ensure alignment on priorities, timelines, and deliverables. • Manage multiple complex initiatives simultaneously while maintaining attention to detail and execution excellence. • Support the development and expansion of strategic partner relationships through marketing programs and ecosystem engagement activities. • Leverage partner insights and performance data to inform strategy and optimize program effectiveness.

• Build and maintain strong relationships with assigned strategic accounts through regular customer engagement and account management activities. • Serve as a trusted advisor by understanding customer challenges and identifying solutions that align with their business needs. • Drive Account retention through assisting customers in delivering on their internal initiatives and desired business outcomes. • Identify and execute cross-sell and upsell opportunities to increase account revenue. • Establish customer-specific success goals and ensure successful onboarding experiences. • Monitor account health, customer engagement, and product adoption to ensure fast time-to-value and long-term satisfaction. • Resolve customer issues and collaborate with internal teams to deliver exceptional customer support. • Create compelling presentations and leverage data analysis to communicate value and recommendations to customers.

Role Description The Strategic Account Manager is responsible for managing and growing a portfolio of mid-market accounts, ensuring long-term account stability and fostering strong relationships with senior decision-makers. This role will involve a heavy focus on engagement with key stakeholders, driving account expansion through strategic solutions, and expertly negotiating contracts to achieve mutually beneficial outcomes. You will work closely with both clients and internal teams to deliver measurable value and drive continued growth. Key Responsibilities: - Manage and Strengthen Accounts: Take ownership of a portfolio of mid-market accounts, ensuring the stability of existing relationships. Actively monitor account health and identify potential risks or opportunities for growth to maintain long-term client satisfaction and retention. - Engage Senior Stakeholders: Build and nurture strong relationships with senior decision-makers and key stakeholders across your client accounts. Engage in regular strategic discussions to understand their evolving needs, business goals, and pain points to position solutions that drive long-term value. - Contract Negotiation & Renewal: Lead the negotiation process for renewals, ensuring favorable terms for both clients and the company. Manage contract renewals with a focus on creating value for the client, addressing any changes in business needs, and aligning terms with the client’s evolving objectives. - Identify Growth Opportunities: Proactively identify upsell and cross-sell opportunities within existing accounts. Leverage a deep understanding of client goals and needs to present tailored solutions that drive both client satisfaction and account growth. - Collaboration with Internal Teams: Partner closely with internal teams, including sales, technical services, and support, to ensure seamless execution of solutions and drive client success. Work collaboratively to address client concerns, optimize solutions, and ensure the timely delivery of services. - Client Strategy Development: Develop and execute strategic account plans, ensuring alignment with client goals and company objectives. Focus on creating sustainable growth by introducing new solutions that align with client business strategies. - Monitor Account Health and Metrics: Continuously track account performance and key metrics to ensure accounts remain on track for growth and stability. Use data to inform decisions, predict challenges, and drive proactive actions that contribute to client success and satisfaction. Qualifications - 5+ years of experience in Account Management, Customer Success, Sales, or Consulting, leading large enterprise customers. - Focus on platforms providing business value such as commerce, CRM, CDP, DXP, are a plus. - Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives. - Martech | Adtech | Search knowledge is a plus. - Subject matter expert in understanding the complex needs of IT and Marketing buyers. - Outstanding ability to use written and communication skills to demonstrate SaaS investment value/ROI. - Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota. - Knowledge and use of CRM and forecasting tools is required. Benefits - A great deal of freedom and trust with flexible working hours. - Virtual-first work environment with several Bloomreach Hubs available across three continents. - Company events to experience the global spirit of the company. - Encouragement and support for volunteering activities - 5 paid days off to volunteer. - People Development Program with personal development workshops. - $1,500 professional education budget on an annual basis. - Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days for additional time off each quarter. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Restricted Stock Units or Stock Options based on role, seniority, and location. - Participation in the company's performance bonus. - Employee referral bonus of up to $3,000. - Celebration of work anniversaries - Bloomversaries!