Bloomreach

Role Description We're evolving our Academy Operations function from a generalist model into a discipline grounded in programme management methodology and specialisation. As a Senior Academy Programme Manager, you'll independently run Academy programmes end-to-end while starting to build depth in one specialisation: Learner Experience. In practice, you'll support all aspects of Bloomreach Academy operations, with an increasing focus on Learner Experience. Learner Experience is about how it feels to learn with Bloomreach Academy, from the first interaction to advocacy. In this specialisation, your programmes will cover: - learner journeys - content discoverability - UX - personalisation and engagement strategy You'll partner closely with our other Senior Programme Manager (Systems Architecture), the Content team, and other teams internally to turn data and learner feedback into learning experiences that learners love. Qualifications - 3+ years in programme/project management, learning operations, L&D, customer education, UX, or a related operational field — ideally in SaaS, L&D tech, or a fast-moving technology environment. - Demonstrated ability to run multiple workstreams independently using a structured programme management approach (scope, milestones, risk, stakeholder management). - A genuine interest in (or experience with) learner experience: journey design, UX/UI thinking, and engagement/personalisation strategy. - Comfort working with data — pulling, interpreting, and acting on operational and engagement metrics, and building or briefing dashboards. - Strong written and verbal communication; able to give clear, structured updates to internal teams and leadership. English B2+ level. - A proactive, solution-oriented mindset and a habit of using new technologies (including AI) to work smarter. - Self-organisation and the ability to navigate ambiguity. - Nice to have: familiarity with LMS/learning platforms, authoring tools, or marketing/CRM systems; experience designing learner-facing or customer-facing journeys. Requirements - Independently manage Academy programmes end-to-end, applying PM methodology in practice (project plans, stakeholder maps, milestone reviews, documented decisions), and drawing on guidance only where genuinely needed. - Act as a trusted partner for Subject Matter Experts, internal stakeholders, and learners, owning structured status communication and reducing recurring queries. - Create and maintain the process documentation and delivery frameworks the team relies on, and continuously improve core processes. - Leverage AI and automation to improve operational and delivery efficiency. - Partner closely with the Content team, the other Senior Programme Manager (Systems Architecture), and other relevant teams on shaping learner journeys and tailoring the experience to each learner persona's needs and preferences. - Set the engagement strategy and build the communications and nudges that lift registration, activation, progression, and completion. - Improve content discoverability and the usability of Academy's learning environments (UX/UI), from navigation and course presentation to accessibility. - Turn learner feedback and behavioural data into a prioritised Learner Experience roadmap, then coordinate delivery against it across Content, platform, and operations teams. Benefits - A great deal of freedom and trust; no corporate rules or long approval processes. - Flexible working hours to accommodate your working style. - Virtual-first work environment with several Bloomreach Hubs available across three continents. - Company events to experience the global spirit of the company. - 5 paid days off to volunteer. - People Development Program with workshops on various topics. - Access to a communication coach for work-related challenges. - $1,500 professional education budget annually for education products. - Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days for additional time off each quarter. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Restricted Stock Units or Stock Options based on role, seniority, and location. - Participation in the company's success through performance bonuses. - Employee referral bonus of up to $3,000. - Celebration of work anniversaries — Bloomversaries!

Role Description As we grow our APAC team, we are seeking a Sales Development Representative , based in Australia . We’ve asked our current sales people to tell us what they like about their job with Bloomreach, and this is what they told us: - You sell a world-class product that helps people. - Offering a cool thing you know works (check our Success Stories). - You’re in touch with C-level clients and leading e-commerce businesses. - Having a job in the world’s most progressive industry. - You can make a killing (generous commission including on every signed deal). - The sales role is the launchpad to the fastest career growth at Bloomreach (both in terms of responsibilities and salary). - As a salesperson, you have an incredible variety: - Vertically: you can sell different elements of the platform depending on the client’s immediate needs. - Horizontally: you can choose your clients by industry – Fashion, Travel, Food Delivery, etc. Main goals of this role: - Generating new business leads, following up on MQLs & converting to SQLs. - Cold calling potential customers and building relationships. - Identifying customer needs and selling products accordingly. - Working with weekly, monthly, quarterly sales targets and KPI’s. - Arranging meetings with clients and carrying out product demonstrations. - Following up swiftly on sales enquiries and sending out information. - Working closely with other teams to develop new business. - Researching the market and identifying potential target customers (ICPs). - Attending industry events in order to generate business leads. Qualifications - Previous new business experience ideally from a company in the same or similar industry. - Proven track record of bringing new business and a natural ability to drive sales. - Must be self-motivated, trustworthy and with a strong desire to succeed. - Well organised with experience using CRM systems (Salesforce, Hubspot, Salesloft). - Excellent time management skills, positive attitude and “love of selling.” - A team attitude is absolutely necessary. - A creativity over activity mentality when it comes to outbound prospecting. Benefits - A great deal of freedom and trust; no corporate rules or long approval processes. - Defined values and key behaviors embedded in processes like recruitment and performance review. - Flexible working hours to accommodate your working style. - Virtual-first work environment with several Bloomreach Hubs available across three continents. - Company events to experience the global spirit of the company. - Support for volunteering activities - every Bloomreacher can take 5 paid days off to volunteer. - People Development Program with workshops run by experts. - Access to a communication coach for work-related challenges. - $1,500 professional education budget annually for education products. - Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days for additional time off each quarter. - Facilitation of sports, yoga, and meditation opportunities. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Restricted Stock Units or Stock Options based on role, seniority, and location. - Participation in the company's success through performance bonuses. - Employee referral bonus of up to $3,000 paid out immediately after the new hire starts. - Celebration of work anniversaries - Bloomversaries! Company Description Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Role Description As a Strategic Account Executive at Bloomreach, you will lead new-business sales in multi-stakeholder environments and manage end-to-end, complex deal cycles. You’ll own the full sales cycle—from prospecting and qualification through pricing, negotiation, and close—delivering new revenue across the DACH market. You’ll collaborate cross-functionally with SDRs, Solutions Consultants, and key internal teams, as well as external partners, to open, advance, and win strategic opportunities. Your work will be pivotal in driving our growth in the region. Key Responsibilities: - Develop and execute a targeted cross-regional sales strategy to penetrate key prospects (C-level), acquire new logos, and drive revenue growth. - Act as the CEO of your territory by assembling and leading a cross-functional virtual team to execute go-to-market strategies, including entering new markets or developing green markets when required. - Hand over the deals to the Account Management to ensure a seamless customer experience. - Qualify leads early and effectively by identifying pain points and matching personas to Bloomreach’s Ideal Customer Profile (ICP). - Demonstrate strong proficiency in sales methodologies such as Value-Based Selling, MEDDPICC, or Challenger Sales to navigate complex sales cycles and drive high-value deals. - Ensure a robust sales pipeline by maintaining 3x the quarterly target through active prospecting and engaging effectively with C-level clients via various channels, including cold-calls, marketing lead follow-ups, RFPs, professional relationships, local marketing agency contacts, webinars, networking and face-to-face meetings. - Collaborate closely with your CEA, channel partner, marketing, enablement, product and customer success teams, to revive old or stalled opportunities, qualify opportunities, and actively mature opportunities consistently. - Conduct thorough business needs analyses, prepare high-level client briefs, demos, and proposals presenting the unique value proposition of Bloomreach, and explain how it satisfies their needs. - Clearly articulate how Bloomreach provides value over competitors and ensures shortlisting for purchasing decisions. - Understand the Request for Proposal (RFP) process and influence it early on. - Manage the CRM system to ensure accurate reporting and forecasting, maintaining high standards of data hygiene. - Multithread to build and maintain solid long-term client relationships with key decision-makers and influencers, offering regular follow-ups and checking in on evolving needs. - Provide insights on market trends, competitive landscape, and customer feedback to improve our product and sales effectiveness. - Demonstrate initiative in your role to grow the business. - Consistently achieve and exceed new business revenue targets. - Act as a mentor or "buddy" for other regions, teams and junior team members. - Follow instructions of the manager and complete additional duties as needed. Qualifications - 5+ years of quota-carrying experience (B2B sales) selling software or software-as-a-service (SaaS). - Deep knowledge of MarTech technologies, CRM, Marketing Automation, CMS, Search and Merch or data capabilities. - A proven track record of meeting and exceeding revenue quota in a Sales Manager or equivalent role. - Well-established presence in the local markets with a relevant network. - The ability to successfully negotiate and close deals in a highly collaborative team environment. - Detail oriented, relationship-building skills, and a focus on a high level of customer service, having a passion for building rapport with clients and helping their businesses. - The ability to adapt to new environments and use your own initiative. - Excellent written and verbal communication skills, including high-calibre presentation skills. - Excellent time management skills, positive attitude and a “love of selling.” - Native German required. Requirements - The base salary range for this position is €76,000-€95,000. - The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above. Benefits - A great deal of freedom and trust; no corporate rules or long approval processes. - Defined company values and behaviors embedded in processes like recruitment, onboarding, and performance review. - Flexible working hours to accommodate your working style. - Virtual-first work environment with several Bloomreach Hubs available across three continents. - Company events to experience the global spirit of the company. - Encouragement and support for volunteering activities with 5 paid days off to volunteer. - People Development Program with workshops run by experts. - Access to a communication coach for work-related challenges. - $1,500 professional education budget annually. - Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days for additional time off each quarter. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Restricted Stock Units or Stock Options based on role and seniority. - Participation in the company's success through performance bonus. - Employee referral bonus of up to $3,000. - Celebration of work anniversaries - Bloomversaries!

Role Description As a Bloomreach Strategic Solutions Consultant, you would be one of the trusted advisors in a high-energy, high-performance sales team, involved in multiple stages of the sales cycle. Your job would be to partner with our sales team, helping drive value for our customers by bringing use cases to life through technical deliverables and pre-sales consultancy. This role will be supporting the APAC region. - Partner with Account Executives to lead discovery, solutioning, and technical presentations for Bloomreach Engagement - Deliver tailored product demos, Proof of Concepts, and RFP/RFI responses - Translate business challenges into technical solutions with clear value - Act as a trusted advisor to prospects, customers, and partners - Guide architecture discussions across marketing, data, and IT teams - Contribute to tooling and process improvements as we scale in EMEA Qualifications - 5+ years of experience in pre-sales, consulting, or customer-facing tech roles - Strong communicator - confident presenting to both technical and non-technical audiences; Ability to explain complex concepts in a clear, value-focused way - Proactive, curious, and comfortable navigating fast-paced sales cycles - Familiarity with marketing tech, CRM, or analytics platforms - Understanding of APIs, HTML and JavaScript - Self-starter mindset and desire to grow in a fast-paced SaaS environment - Experience with Martech: CDPs, campaign orchestration, or customer data pipelines - Familiarity with Bloomreach, Braze, Salesforce, Adobe, or similar platforms - Fluency in other popular European languages Benefits - A great deal of freedom and trust; no clocking in and out, corporate rules, or long approval processes - Defined values and key behaviors embedded in processes like recruitment, onboarding, and performance review - Flexible working hours to accommodate your working style - Virtual-first work environment with several Bloomreach Hubs available across three continents - Company events to experience the global spirit of the company - 5 paid days off to volunteer - People Development Program with workshops on various topics - Access to a communication coach for work-related challenges - $1,500 professional education budget annually - Employee Assistance Program with counselors for non-work-related challenges - Subscription to Calm - sleep and meditation app - ‘DisConnect’ days for additional time off each quarter - Extended parental leave up to 26 calendar weeks for Primary Caregivers - Restricted Stock Units or Stock Options based on role, seniority, and location - Participation in the company's success through performance bonuses - Employee referral bonus of up to $3,000 - Celebration of work anniversaries - Bloomversaries

Role Description Bloomreach is looking for a Manager, Technical Services to lead our Technical Services team for the Americas. This team partners with customers and internal stakeholders to deliver high-quality implementation and technical consulting services across Bloomreach products. Technical Services supports customers through: - Discovery workshops - Implementation consulting - Architecture and implementation reviews - Go-live support - Ongoing technical consultancy to support customers after go live In this role, you will be responsible for leading a team of technical consultants that perform customer-facing delivery, project staffing, escalations, quality of execution, and cross-functional coordination. You will help ensure customers successfully deploy and extend Bloomreach solutions while continuously improving team operations, delivery consistency, and the overall customer experience. What You’ll Do - Delivery Leadership - Assign team members to projects and initiatives based on workload, experience, skills, and customer needs. - Delegate work effectively across the team and provide support on active customer projects. - Act as the first level of escalation for technical customer issues and help drive timely resolution. - Promote a culture of high-quality delivery, defect-free go-lives, and strong change management discipline. - Estimate work effort for existing customers to add technical integrations or custom solutions. - Identify process improvement opportunities and own or delegate process definition, documentation, and enablement as needed. - Communicate risks and issues early and escalate appropriately when needed. - Cross-Functional Partnership - Build strong working relationships with leaders across Customer Success, Product, Engineering, and Support. - Partner with global Engineering teams to prioritize and resolve technical issues impacting customer delivery. - Work with Product teams to validate new features and functionality, document implementation steps, and improve delivery readiness. - People Management - Ensure appropriate delivery coverage across the team, including out-of-office planning and continuity of support. - Review and approve change management requests and provide feedback where needed. - Set goals for direct reports, track progress, and measure outcomes aligned to performance and development plans. - Lead the annual review process, support promotion planning, and manage performance improvement when expectations are not met. - Provide ongoing coaching and real-time feedback to support continuous improvement and career growth. Qualifications - 7+ years of experience in technical services, professional services, solutions consulting, implementation, or a related customer-facing technical function. - 2+ years of people management experience leading technical, implementation, consulting, or delivery teams. - Experience performing solution estimates, managing resource allocation and project staffing across multiple concurrent customer engagements. - Proven ability to lead technical escalations and work cross-functionally with Product, Engineering, Support, and Customer Success teams to drive resolution. - Strong background in customer implementations, integrations, technical consulting, or solution delivery for SaaS commerce, martech, search, or related enterprise platforms. - Experience driving delivery quality, operational rigor, and process improvement in a fast-paced environment. - Ability to balance strategic leadership with hands-on execution and day-to-day team support. - Strong communication skills with the ability to influence stakeholders, manage competing priorities, and escalate proactively. - Experience coaching, developing, and performance managing individual contributors. Preferred Qualifications - Experience in SaaS commerce, martech, search, or related enterprise platforms. - Familiarity with enterprise implementations involving complex integrations, architecture reviews, and go-live support. - Experience working in a global, cross-functional organization with distributed teams. Benefits - Health care including medical, dental, and vision insurance - 401k Plan with employer contribution - Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location. - Participation in the company's performance bonus. - Employee referral bonus of up to $3,000 paid out immediately after the new hire starts. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - 5 paid days off to volunteer. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter. - Professional education budget of $1,500 annually.

Role Description Become an Engineering Manager / Senior Engineering Manager at Bloomreach and lead our Application Platform team. In this role, you will lead a foundation team that provides frameworks and shared backend capabilities for product engineering across Engagement, including: - IAM - Audit log - Billing pipelines - File management - Core application-development building blocks You will partner closely with Product, Infrastructure, Security, and application engineering teams to ensure our platform is reliable, secure, scalable, and developer-friendly. Your work will have broad impact across the Bloomreach Engagement product, which runs on Kubernetes in GCP and supports customer-facing capabilities such as: - Authentication - Authorization - Account and project management - Usage dashboards - Platform APIs used by multiple teams This is a full-time role based in one of our Central European offices (Bratislava, Brno, Prague) or remote from Central and Eastern Europe. What You’ll Do - Lead and grow a high-performing engineering team through hiring, coaching, performance management, and career development. - Set the team’s direction and execution rhythm, balancing roadmap delivery, platform investments, AI adoption, operational excellence, and technical debt reduction. - Drive the team’s operating cadence, including planning, backlog refinement, standups, retrospectives, and other team rituals that improve alignment, execution, and continuous improvement. - Own the delivery of shared application-platform capabilities that other Engagement teams build on. - Partner with product and engineering stakeholders across Engagement to identify leverage points for platform improvements. - Drive strong engineering execution through clear priorities, healthy team rituals, continuous improvement, and pragmatic technical decision-making. - Drive AI adoption within the team and in the platform capabilities APPT provides to others. - Help shape the technical vision for the evolution of the Engagement backend platform. - Collaborate with Infrastructure and Security to ensure platform capabilities are robust in production. - Support healthy cross-team collaboration by providing guidance, standards, and office-hour style support for application teams. - Contribute to incident response, operational follow-through, and long-term improvements in team-owned production services. Qualifications - 6+ years in software engineering, with 2+ years in engineering leadership or people management. - Proven experience leading backend or platform-oriented teams in a SaaS environment. - Strong understanding of application-platform or internal-platform work. - Hands-on technical background in modern backend systems and distributed architecture. - Experience working with cloud-native systems in production, ideally including Kubernetes and GCP-based environments. - Familiarity with shared engineering concerns such as authentication, authorization, auditability, developer tooling, CI/CD, and service integration patterns. - Track record of driving adoption of new engineering practices or technologies. - Strong stakeholder-management and communication skills across engineering, product, security, and adjacent platform teams. - Ability to switch comfortably between strategic thinking and day-to-day execution. - Strong ownership mindset, with a focus on building sustainable systems. Nice to Have - Experience leading teams that own shared frameworks, internal developer platforms, or foundational backend services. - Experience with Python or Go ecosystems in large-scale production environments. - Familiarity with IAM systems, billing/usage pipelines, or audit logging. - Experience in multi-team engineering organizations. - Experience contributing to engineering culture, operating models, and cross-team architecture governance. Success in This Role - First 30 days: Build a strong understanding of the team, its ownership boundaries, current roadmap, technical landscape, and key stakeholder relationships. - First 90 days: Establish trust with the team and partners, improve clarity around priorities and delivery. - First 180 days: Deliver measurable improvements in team effectiveness, platform reliability, and developer experience. Benefits - A great deal of freedom and trust. - Defined values and key behaviors embedded in processes. - Flexible working hours. - Virtual-first work environment with several Bloomreach Hubs. - Company events to foster global spirit. - 5 paid days off to volunteer. - People Development Program with workshops and competency maps. - $1,500 professional education budget annually. - Employee Assistance Program with counselors. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days for additional time off each quarter. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Restricted Stock Units or Stock Options based on role, seniority, and location. - Participation in the company's success through performance bonus. - Employee referral bonus of up to $3,000. - Celebration of work anniversaries - Bloomversaries!

Role Description Bloomreach is hiring a Senior Paid Media Specialist to own paid media across the Americas — and contribute to our broader global paid media strategy. You’ll be joining a demand generation team that runs multi-million dollar budgets, moves fast, and cares deeply about pipeline, not just clicks. You’ll have real ownership here: campaigns to run, hypotheses to test, and data to dig into. And you’ll be supported by paid media expertise, strong cross-functional partners, and a team that genuinely invests in your development. What You’ll Do - Own day-to-day management and optimization of Bloomreach’s media accounts across the Americas — including keyword strategy, advanced bid management (smart bidding, value-based bidding, Performance Max), ad copy, and audience targeting. - Write and brief ad creative for paid search and paid social, working closely with global campaigns and design to get campaigns live. - Build and test landing pages in HubSpot; run A/B tests to improve conversion rates. - Support demand generation and brand awareness campaigns across paid social, display, and YouTube. - Analyze performance across the full B2B funnel — MQLs, SQLs, pipeline, ROAS — and surface actionable insights. - Own budget pacing and forecasting across your channels, tracking spend to monthly and quarterly targets. - Collaborate with SDR teams to understand funnel conversion patterns and improve handoff quality. - Work directly with advertising partners including Google and LinkedIn. - Stay ahead of privacy and tracking changes — including cookieless tracking, GA4, and consent mode — and ensure measurement remains accurate. Qualifications - 3–4 years in paid media in a B2B SaaS environment, agency or in-house. - Proven track record managing significant budgets across paid search, including brand, non-brand, competitor, and partner campaigns. - Hands-on experience with Google Ads, LinkedIn Campaign Manager, and Facebook Business Manager. - Strong command of bid strategy — smart bidding, Performance Max, value-based bidding — and where each applies. - HubSpot experience, including landing page builds and A/B testing. - Working knowledge of Google Analytics, Google Tag Manager, and conversion tracking (pixels, UTMs, event tracking). - Understanding of privacy and tracking changes — GA4, consent mode, cookieless measurement approaches. - Familiarity with intent data signals (e.g. Bombora, G2 intent) and how to apply them to audience strategy. - Experience briefing or writing ad creative for both search and social formats. - Salesforce experience is a plus. Requirements - You’re analytical — you move comfortably between ad platform data and CRM data, and you know what good performance looks like. - You test rigorously, document what you learn, and apply AI-assisted tools (Performance Max, Advantage+) with a clear view of where human judgment still matters. - You can work independently, but you actively share insights and collaborate across the team. - You communicate clearly — in writing and in conversation — and can brief cross-functional partners (PMM, content, design) without hand-holding. - You stay ahead of platform changes, especially in tracking, privacy, and AI-driven campaign formats. Benefits - Health care including medical, dental, and vision insurance. - 401k Plan with employer contribution. - Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location. - Everyone gets to participate in the company's success through the company performance bonus. - We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. - We reward & celebrate work anniversaries — Bloomversaries!

Role Description Do you love the idea of helping some of the world’s biggest and most innovative businesses build immersive and exciting digital experiences? As a Bloomreach Senior Solutions Consultant II, you would be one of the trusted advisors in a high-energy, high-performance sales team, involved in multiple stages of the sales cycle. Your job would be to partner with our sales team, helping drive value for our customers by bringing use cases to life through technical deliverables and pre-sales consultancy across Bloomreach’s agentic personalization platform, including our solution for cross-channel marketing automation, powered by Loomi AI. We strive to lay strong foundations in our sales cycles to establish long-term partnerships between Bloomreach and our customers. This role will be supporting the Americas (US, Canada, LATAM). We’re looking for an experienced team member to help shape the tools & processes needed to support Bloomreach’s continued expansion in this market. Key Responsibilities - Assume the role of Bloomreach platform and solutions expert to support the Sales team in a pre-sales capacity. - Support the Sales team with tailored product demonstrations, presentations, and similar deliverables for prospects, customers, and partners focused on driving value through AI-powered cross-channel marketing experiences, powered by Loomi AI. - Partner with Account Executives to develop account strategy and execution across the sales cycle, assisting with activities such as client discovery, product demos, RFPs, and sandbox/POCs. - Qualify, design, and demo solutions across ecommerce and cross-channel marketing campaigns, including combined platform storylines in complex deals, acting as an industry & showcase expert for partners, customers, and prospects. - Conduct scoping meetings and create technical implementation plans to ensure data and use case needs are properly mapped to the platform’s capabilities. - Understand client priorities, challenges, and objectives as part of client discovery. - Stay updated on the latest features and capabilities of Loomi AI, our agentic platform for personalization, and the apps it powers like marketing automation, and educate clients & partners on how to leverage these for their benefit. Qualifications - 6+ years of relevant experience in Presales, preferably in SaaS or marketing. - Experienced in technical sales (SaaS, Martech, e-commerce, CDP) and can drive a complex technical sales process. - Understands basic concepts of Machine Learning and AI, CDPs, marketing automation, and analytics. - Is comfortable presenting on technical subjects, including to non-technical audiences. - Have industry experience in retail, e-commerce, marketplace, or D2C brands. - Has development experience in HTML, CSS, JS and web technologies. - Some proficiency with APIs and integrations, and the ability to work closely with client IT teams. - Excellent problem-solving skills and the ability to design solutions that meet complex business requirements. - Strong communication and presentation skills. - A commitment to continuous learning and staying updated on the latest industry trends and technologies. Preferred Qualifications - Expertise with frontend programming languages (JS/HTML/CSS) and templating languages (e.g. Jinja, Liquid) also a plus. - Experience with cross-channel marketing and personalization (e.g., email, SMS, onsite experiences). Benefits - Health care including medical, dental, and vision insurance. - 401k Plan with employer contribution. - Culture of freedom and trust with flexible working hours. - Virtual-first work environment with several Bloomreach Hubs available across three continents. - Company events to experience the global spirit of the company. - Encouragement and support for volunteering activities - every Bloomreacher can take 5 paid days off to volunteer. - Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days for additional time off each quarter. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Restricted Stock Units or Stock Options depending on role, seniority, and location. - Participation in the company's success through the company performance bonus. - Employee referral bonus of up to $3,000 paid out immediately after the new hire starts. - Celebration of work anniversaries - Bloomversaries!

Role Description As a Strategic Account Manager at Bloomreach, you will drive growth and long-term value across a portfolio of strategic accounts in the DACH, Benelux, and Nordic markets. You’ll be responsible for nurturing executive relationships, identifying expansion opportunities, and ensuring customers achieve measurable business outcomes through our solutions. You’ll partner cross-functionally with Customer Success, Solutions Consultants, SDRs, and key internal teams, as well as external partners, to strengthen customer engagement, support renewals, and uncover upsell and cross-sell opportunities. Your work will play a key role in customer retention, account growth, and Bloomreach’s continued success in the region. Key Responsibilities - Manage ~20 accounts (average $6M ARR), focusing on both retention and expansion beyond traditional upsell — including geographic, brand, and cross-sell opportunities. - Develop and execute strategic account plans and go-to-market strategies based on a deep understanding of customer business needs and objectives, aligning Bloomreach products and services to client goals. - Serve as the primary point of contact for economic buyers and key decision-makers, cultivating and nurturing relationships with C-Suite executives, and facilitating executive engagement where appropriate. - Collaborate with partners, Customer Success, ISVs, and internal stakeholders to mutually drive customer value and translate that into upsell and cross-sell opportunities, leveraging the full Bloomreach ecosystem. - Serve as a strong advocate for clients, ensuring that their feedback and business needs are effectively communicated to internal teams, including Product, Marketing, and Customer Success, to drive continuous improvement and identify advocacy opportunities. - Proactively monitor account health, revenue, and expansion opportunities, delivering regular reports on opportunity creation, deal progression, churn risk, and mitigation strategies to internal stakeholders. - Demonstrate strong data analysis skills, with a focus on identifying trends in eCommerce, AB testing, and conversion metrics. Utilize data to provide actionable insights to clients and internal stakeholders, supporting decision-making processes and identifying upsell opportunities. - Lead and participate in Quarterly Business Reviews to align client goals with Bloomreach solutions, providing data-driven updates on account health, key initiatives, and upcoming opportunities for expansion and cross-sell. - Identify risks and orchestrate timely mitigation by mobilizing appropriate internal resources with urgency. - Execute upsell and cross-sell deals through a value-based, disciplined sales cycle, leveraging methodologies like MEDDPICC. - Evaluate and recommend improvements to the sales process and account strategy, tailoring engagement to the customer’s size, type, and evolving needs. - Take an entrepreneurial approach to problem-solving: embrace new challenges, adjust quickly to shifting priorities, and apply tools like design thinking to spark innovative solutions and overcome barriers. - Apply strategic thinking to foresee long-term implications of client strategies and internal decisions, offering forward-looking insights and identifying emerging risks and opportunities. - Maintain a comprehensive understanding of Bloomreach products and evolving capabilities. Educate clients on potential new use cases, features, and integrations that create added value and uncover potential upsell opportunities. - Measured on Expansion ARR (attainment vs. quota), renewals, and access to key power stakeholders. Qualifications - 5+ years of experience in Account Management, Customer Success, Sales, or Consulting, managing an enterprise-level book of customers. Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds strongly preferred. - Proven expertise in strategic account planning, leveraging an internal and external ecosystem — including partners, executives, and cross-functional teams — to meet customer objectives. - Professional seller with a proven history of consistently exceeding quota. - Proficiency in analytics and statistical knowledge, particularly in analyzing eCommerce data, AB testing, and conversion metrics. - Deep customer-centric focus: anticipates long-term client needs, addresses underlying concerns beyond immediate asks, and proactively seeks opportunities to drive additional value. - Strong collaborator who facilitates group alignment, provides constructive feedback, and ensures all stakeholders can contribute meaningfully to outcomes. - Entrepreneurial mindset: embraces new challenges, adapts quickly to change, builds diverse networks for idea generation, and drives outcomes through innovative thinking. - Strategic thinker who exercises sound judgment, evaluates options in ambiguous situations, and aligns recommendations to broader organizational context and priorities. - Demonstrated executive presence and subject matter expertise: able to understand and address complex stakeholder needs while building strong business relationships at the executive level. - Outstanding written and verbal communication skills, with the ability to clearly articulate SaaS investment value and ROI. - Proficient with CRM, forecasting, and productivity tools. - Willingness to travel regularly as required. - Fluency in German or Dutch is essential. Benefits - A great deal of freedom and trust with flexible working hours. - Virtual-first work environment with several Bloomreach Hubs available across three continents. - Company events to experience the global spirit of the company. - Support for volunteering activities — every Bloomreacher can take 5 paid days off to volunteer. - People Development Program with workshops run by experts. - Access to a communication coach for work-related challenges. - $1,500 professional education budget on an annual basis. - Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days for additional time off each quarter. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Restricted Stock Units or Stock Options based on role, seniority, and location. - Participation in the company's performance bonus. - Employee referral bonus of up to $3,000 paid out immediately after the new hire starts. - Celebration of work anniversaries — Bloomversaries! Company Description Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Role Description As a Deal Desk Manager, you will play a pivotal role in driving revenue growth and optimizing deal structures within our AMER region. You will collaborate with cross-functional teams, including Sales, Finance, Legal, and Operations, to ensure that deals are structured in a way that aligns with company goals, maximize profitability, and mitigate risks. Your analytical skills, attention to detail, and ability to navigate complex business scenarios will be crucial in this role. You will report to the Manager, AMER Deal Desk and contribute directly to the success of our GTM operations. What You Will Do - Deal Structuring and Pricing: - Collaborate closely with the Sales team to craft optimal deal structures, considering customer requirements, the competitive landscape, and strategic goals. - Analyze pricing models, discounting strategies, and contractual terms to ensure alignment with company pricing guidelines and profitability targets. - Formulate recommendations for pricing adjustments, discounts, and terms, balancing revenue objectives with competitive positioning. - Act as an SME in complex/non-standard deal requests, special pricing, operational matters, approval policies, commercial terms, and the resolution of deal-related issues and sales escalations. - Revenue Optimization: - Conduct thorough financial analysis of proposed deals to assess potential impact on overall revenue, margins, and cash flow. - Collaborate with Sales to identify risks and opportunities associated with deal negotiation and revenue recognition. - Quoting and Approval Processes: - Oversee the end-to-end deal approval process, ensuring strict adherence to internal policies and guidelines. - Assist in the preparation of non-standard quotes and meticulously review deal quotes, proposals, and contracts for accuracy and consistency. - Collaborate with Legal and Finance teams to review contractual terms, ensuring compliance and mitigating risk. - Deal Governance and Documentation: - Maintain accurate and organized records of all deal-related documentation, including contracts, amendments, and communication trails. - Develop and update deal playbooks, templates, and guidelines for Sales teams to streamline deal creation and approval processes. - Provide guidance and training to the sales team on advanced deal desk processes, pricing guidelines, and intricate contract terms. - Cross-functional Collaboration: - Work closely with Sales, Finance, Legal, and Operations teams to gather necessary information, resolve issues, and provide expert guidance on deal-related matters. - Collaborate with Sales Enablement to deliver comprehensive training and support on deal desk processes and tools, enhancing the overall effectiveness of the sales team. - Process Improvement: - Continuously evaluate and recommend improvements on Deal Desk processes, tools, and workflows for improved efficiency and scalability. Qualifications - Bachelor's degree in Business, Finance, Management, or a related field. - 3-5 years of experience in a Deal Desk or Pricing Analyst role with a global sales team, in the SaaS industry. - Demonstrated experience demonstrating negotiation, analytical and excellent critical thinking skills working on complex deals involving in-depth gathering and evaluation of variable factors to make informed and solid deal decisions. - Experience reviewing, drafting or responding to non-standard contractual commercial terms. - Demonstrated CRM experience, preferably in Salesforce (CPQ). - Strong analytical skills with the ability to gather, compile and analyze financial data and provide actionable insights. - Proficiency in G-Suite and Microsoft Office Suite, particularly demonstrating advanced skill in spreadsheet (Excel/Google Sheets). - Ability to think outside the box on non-standard deal constructs providing solid deal recommendations considering risk factors and revenue recognition impacts. Requirements - Thrive in a fast-paced environment. - Demonstrate proactive execution, sound business judgment, and strategic focus. - Excel as an outstanding communicator with meticulous attention to detail in relation to all levels of management. - Self-motivated with prior experience in handling intricate and complex tasks. - Collaborate effectively to identify and propose solutions for system gaps and process improvements, enhancing the efficiency of workflows. - Embrace a growth mindset with the ability to navigate ambiguity. - Have an understanding of the sales professional’s role. Benefits - Health care including medical, dental, and vision insurance. - 401k Plan with employer contribution. - The base salary range for this position is $115,000-$145,000, plus bonus & RSUs. - Flexible working hours to accommodate your working style. - Participation in personal development workshops on various topics run by experts from inside the company. - Access to an Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Employee referral bonus of up to $3,000 paid out immediately after the new hire starts.