Bloomreach logo
Bloomreach

Bloomreach is a computer software company that is on a mission to empower its clients to seamlessly personalize their customer experience and, in turn, successf

Strategic Account Manager -Growth

Location

United Kingdom

Posted

20 days ago

Salary

0

Seniority

Lead

Job Description

Strategic Account Manager -Growth

Bloomreach

Role Description The Strategic Account Manager is responsible for managing and growing a portfolio of mid-market accounts, ensuring long-term account stability and fostering strong relationships with senior decision-makers. This role will involve a heavy focus on engagement with key stakeholders, driving account expansion through strategic solutions, and expertly negotiating contracts to achieve mutually beneficial outcomes. You will work closely with both clients and internal teams to deliver measurable value and drive continued growth. Key Responsibilities: - Manage and Strengthen Accounts: Take ownership of a portfolio of mid-market accounts, ensuring the stability of existing relationships. Actively monitor account health and identify potential risks or opportunities for growth to maintain long-term client satisfaction and retention. - Engage Senior Stakeholders: Build and nurture strong relationships with senior decision-makers and key stakeholders across your client accounts. Engage in regular strategic discussions to understand their evolving needs, business goals, and pain points to position solutions that drive long-term value. - Contract Negotiation & Renewal: Lead the negotiation process for renewals, ensuring favorable terms for both clients and the company. Manage contract renewals with a focus on creating value for the client, addressing any changes in business needs, and aligning terms with the client’s evolving objectives. - Identify Growth Opportunities: Proactively identify upsell and cross-sell opportunities within existing accounts. Leverage a deep understanding of client goals and needs to present tailored solutions that drive both client satisfaction and account growth. - Collaboration with Internal Teams: Partner closely with internal teams, including sales, technical services, and support, to ensure seamless execution of solutions and drive client success. Work collaboratively to address client concerns, optimize solutions, and ensure the timely delivery of services. - Client Strategy Development: Develop and execute strategic account plans, ensuring alignment with client goals and company objectives. Focus on creating sustainable growth by introducing new solutions that align with client business strategies. - Monitor Account Health and Metrics: Continuously track account performance and key metrics to ensure accounts remain on track for growth and stability. Use data to inform decisions, predict challenges, and drive proactive actions that contribute to client success and satisfaction. Qualifications - 5+ years of experience in Account Management, Customer Success, Sales, or Consulting, leading large enterprise customers. - Focus on platforms providing business value such as commerce, CRM, CDP, DXP, are a plus. - Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives. - Martech | Adtech | Search knowledge is a plus. - Subject matter expert in understanding the complex needs of IT and Marketing buyers. - Outstanding ability to use written and communication skills to demonstrate SaaS investment value/ROI. - Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota. - Knowledge and use of CRM and forecasting tools is required. Benefits - A great deal of freedom and trust with flexible working hours. - Virtual-first work environment with several Bloomreach Hubs available across three continents. - Company events to experience the global spirit of the company. - Encouragement and support for volunteering activities - 5 paid days off to volunteer. - People Development Program with personal development workshops. - $1,500 professional education budget on an annual basis. - Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days for additional time off each quarter. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Restricted Stock Units or Stock Options based on role, seniority, and location. - Participation in the company's performance bonus. - Employee referral bonus of up to $3,000. - Celebration of work anniversaries - Bloomversaries!

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Affiliate Account Manager I-Gaming

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