Rithum LinkedIn Board

Role Description As a Human Resources Business Partner – AMER (HRBP), you serve as a trusted advisor to assigned U.S. leaders, partnering to build high-performing teams, strengthen organizational effectiveness, and drive talent outcomes that support Rithum's business objectives. You provide strategic and day-to-day HR partnership across the employee lifecycle, helping leaders navigate organizational change, performance management, talent development, employee relations, and workforce planning while fostering an engaging and inclusive culture. Rithum is an AI-first organization. All team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. Responsibilities - Strategic Business Partnership - Serve as a trusted advisor to assigned U.S. leaders, providing guidance on organizational effectiveness, talent management, workforce planning, and employee engagement. - Build partnerships to understand business priorities and work closely with the VP HR & Talent Management to translate them into people strategies. - Partner with leaders to support organizational design, team effectiveness, and change initiatives that enable business growth. - Leverage workforce data and insights to identify risks and opportunities, inform recommendations, and support business goals. - Talent Management & Organizational Effectiveness - Partner with leaders to develop, engage, and retain talent. - Support performance management, coaching, talent reviews, succession planning, and employee development. - Partner with leaders, Compensation, and Talent Management to define roles, support organizational design, align work with the Rithum Career Framework. - Partner with leaders to identify organizational and capability gaps and deliver scalable talent solutions. - Employee Relations & Leadership Coaching - Coach leaders on employee relations, performance management, policy interpretation, conflict resolution, and employment practices. - Resolve employee relations matters fairly, consistently, and promptly while balancing business needs and the employee experience. - Foster an inclusive, respectful workplace aligned with Rithum's values and culture. - Guide leaders through organizational change and complex people decisions with empathy, consistency, and sound judgment. - Cross-Functional Partnership & Operational Excellence - Partner with Talent Acquisition to support hiring efforts and onboarding, as appropriate. - Collaborate with Compensation, Talent Management, Enablement, Total Rewards, People Operations, Legal, and other HR partners to deliver integrated people solutions. - Leverage AI and emerging technologies to improve HR service delivery, automate repeatable work, enhance decision-making, and increase operational efficiency. - Identify opportunities to improve HR processes through analytics, automation, and continuous improvement. - Maintain knowledge of employment law, HR best practices, and workforce trends to ensure compliant and effective people practices. Qualifications - 3+ years of progressive Human Resources experience, including prior HR Generalist or Human Resources Business Partner experience. - Experience advising leaders on performance management, employee relations, organizational effectiveness, talent management, and change management with measurable results. - Experience analyzing workforce data and trends to proactively identify risks, opportunities, and recommendations to inform and influence business decisions. - Strong business acumen with the ability to balance strategic priorities and operational execution. - Strong consulting, coaching, communication, and relationship-building skills. - Ability to manage multiple priorities in a fast-paced environment. - Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making. Preferred Qualifications - 5+ years of progressive Human Resources experience, including prior Human Resources Business Partner experience. - Bachelor's degree in human resources, Business Administration, or related field preferred. - Professional HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR). - Experience supporting organizational transformation, change management, or workforce planning initiatives. - Experience working with global teams or in a multinational organization and understands that people practices may vary by region. Travel Required - Up to 10% Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

Role Description As a Senior Product Manager, you own the strategy, roadmap, and outcomes for a key product area within Rithum's commerce platform. You operate largely independently, tackle open-ended and ambiguous problems, and bring cross-functional teams together around a shared vision. You are expected to have deep expertise in your domain and leverage AI-powered capabilities to rapidly shape the next generation of commerce for the world's largest retailers and brands. - Be the owner of your product and drive the long-term vision for the world’s leading eCommerce platform, leveraging AI-first approaches to accelerate discovery, decision-making, and delivery. - Synthesize qualitative inputs—including client interviews, support tickets, and survey feedback—using AI tools to identify themes, opportunity areas, and prioritization inputs that inform product strategy. - Collaborate with engineering, product, and cross-functional teams to drive efficient business processes, improve team operations, and align client needs with internal objectives. - Own and drive roadmap prioritization for your product area, making independent decisions on scope, sequencing, and trade-offs while incorporating AI-assisted insights and data exploration. - Leverage AI tools to prototype and validate product concepts and workflows (e.g., user flows, wireframe descriptions, low-fidelity mocks) to de-risk ideas prior to engineering investment. - Lead end-to-end product development & execution from concept to launch (e.g., PRDs, prioritization, client discussions, testing & QA, change management, client adoption/engagement, etc.), holding yourself and your cross-functional team accountable for high-quality, timely delivery. - Use AI to accelerate product documentation workflows (PRDs, one-pagers, release notes) while exercising strong editorial judgment and maintaining product quality and clarity. - Track development progress, report on status to stakeholders, and assist in managing product release cycles. Support product testing and validation to ensure high-quality releases and a seamless user experience. - Be the voice and champion of our clients; triage incoming requests with urgency and follow-through and build relationships grounded in trust. - Lead and influence stakeholders across functional teams of designers and engineers to ensure successful delivery at a fast velocity; ensuring high product validation and QA standards are met. - Collaborate with stakeholders at all levels of the organization to gain buy-in and alignment on product strategies, goals and initiatives, balancing urgency and resource availability. - Leverage AI-assisted data exploration and analysis (e.g., natural language querying, chart interpretation, anomaly identification) to support faster, evidence-based product decisions. Qualifications - 5+ years of proven product management experience within the SAAS industry with a complex enterprise level product, preferably in eCommerce or marketplace platforms. - Experience as a Product Manager working on AI‑powered products, AI workflows, or data & insights platforms. - Strong experience with the full product development lifecycle, including setting goals for your products, measuring the results, and quantifying the impact of features on the business. - Experience driving strategy and execution for complex, integrated software ecosystems, particularly with unifying multiple platforms. - Proven experience in supporting team-based projects, with a focus on ensuring alignment with project goals and contributing to technical teams. - Experience using AI tools to synthesize qualitative research (e.g., client interviews, support tickets, survey feedback) into structured themes, opportunity areas, and/or prioritization inputs. - Experience prototyping product concepts or workflows using AI tools (e.g., generating wireframe descriptions, user flows, or low-fidelity mockups via AI) to validate ideas before engineering investment. - Proven use of AI to accelerate documentation workflows (PRDs, release notes, one pagers, etc.) while maintaining high quality and appropriate editorial judgment. - Comfort using AI-assisted tools for data exploration and analysis (e.g., natural language querying of datasets, AI-generated chart interpretation, or anomaly identification) to support faster, evidence-based decisions. - Strong ability to work with vendors and internal teams, ensuring effective communication with stakeholders for successful project delivery. - Comfortable presenting product strategy and impact to stakeholders across all levels of the organization. - Analytically minded with proficiency in data-driven decision making and experience with product analytics tools. - Experience collaborating with large clients – our clients are some of the biggest in commerce. - Positive & growth-oriented mindset with a strong bias to action. - Strong and concise written & verbal communication skills with the ability impactfully tailor your communication to any audience. - Ability to explain technical concepts to non-technical audiences. - Ability to work in fast-paced environments and manage multiple projects simultaneously. Requirements - Bachelors or Advanced degree. - 5+ years of product management experience. - PM experience at a top tech company or fast-growing startup preferably in eCommerce. - Intrapreneurial/founder mindset. - Experience working on a global product management team. - Travel Required: Up to 10%. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

Role Description As Director of Engineering for our Data & Insights pillar, you possess strong technical and leadership skills required to oversee multiple engineering teams, aligning technology strategy with business goals, and ensuring successful delivery of software products. As a member of the global engineering leadership team, you are responsible for hiring, building, leading and mentoring engineering teams and collaborating with other cross-functional teams around the world. Responsibilities - Oversee and manage multiple software engineering teams, ensuring they are working efficiently and are aligned with organizational objectives. - Provide mentorship and career development opportunities to engineering managers and senior engineers, helping them grow as leaders. - Lead efforts to recruit, hire, and retain top engineering talent – to ensure we build high-performing, diverse teams that collaborate effectively. - Foster an environment where teams feel pride and ownership in their product and Rithum as a whole. - Create and nurture a positive, inclusive, and innovative engineering culture that aligns with company values and promotes teamwork, diversity, and collaboration. - Encourage an attitude of proactive responsibility (finding problems before the client does), and a sense of ownership and urgency in resolving client-facing production problems quickly. - Create a culture where people don't just point out problems but also become a part of the solution. - Develop and communicate the long-term technical vision and strategy that aligns with the company’s business goals. - Work with C-level executives to translate business needs into actionable engineering plans. - Collaborate with product management to develop and prioritize the engineering roadmap, ensuring resources are allocated effectively to meet project deadlines and business priorities. - Plan and manage the engineering budget, ensuring efficient use of resources while balancing project needs and cost constraints. - Assure education, awareness, and adherence of your team to Rithum software development processes and standards. - Continuously assess and refine development processes to increase efficiency, reduce bottlenecks, and improve collaboration between engineering and other teams. - Oversee the design and development of advanced software solutions that scale across hundreds of servers and meet aggressive fault tolerance standards. - Regularly communicate progress, technical challenges, and project outcomes to the executive team, providing insights that guide broader business strategy. - Ensure that all stakeholders, including product, operations, and business leaders, are aligned on technical initiatives and that expectations are managed effectively. - Interface with key clients, partners, and external stakeholders when necessary, providing technical insight and ensuring smooth delivery of software products. Qualifications - 10+ years' experience in software development within SaaS industry. - AWS data services experience. - Strong SQL skills at scale with columnar/analytical query engines (Redshift, BigQuery, or equivalent). - Data warehouse design and ETL/ELT pipeline architecture. - Experience with data lake patterns. - Familiarity with streaming or near-real-time data patterns (Kafka, Kinesis, or similar). - Demonstrated ownership of data quality, governance, and schema management. - Proven capabilities in building and retaining engaged, high-performing software development teams. - Experience managing the entire software development lifecycle of SaaS applications at scale. - Evidence of navigating a fast-paced, dynamic industry (like e-commerce) and delivering products that gain market share. - Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes. - Exceptional written and spoken English. - Must be able to work US Eastern Time core business hours. Preferred Qualifications - Bachelor's degree or higher in Computer Science or a closely related field. - Experience with web development, web services, and distributed processing models. - Experience scaling applications in AWS and on-premise. - Strong troubleshooting and optimization skills. - Familiarity with agile software development practices such as Kanban and Scrum. - Proven track record of creating scalable software that scales to dozens or hundreds of servers in a distributed, fault tolerant manner. - Experience with e-commerce, retail, online marketplaces, or digital marketing. - Databricks experience, ideally including medallion architecture (bronze/silver/gold). - SQL Server background. - Experience building internal data products or self-serve analytics platforms. - Exposure to LLM tooling, vector databases, or data pipelines that feed agentic systems. - BI tooling proficiency (Tableau, Looker, or Power BI). Travel Required - Up to 20%. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

Role Description As Director of Engineering for our Data & Insights pillar, you possess strong technical and leadership skills required to oversee multiple engineering teams, aligning technology strategy with business goals, and ensuring successful delivery of software products. As a member of the global engineering leadership team, you are responsible for hiring, building, leading and mentoring engineering teams and collaborating with other cross-functional teams around the world. Responsibilities - Oversee and manage multiple software engineering teams, ensuring they are working efficiently and are aligned with organizational objectives. - Provide mentorship and career development opportunities to engineering managers and senior engineers, helping them grow as leaders. - Lead efforts to recruit, hire, and retain top engineering talent – to ensure we build high-performing, diverse teams that collaborate effectively. - Foster an environment where teams feel pride and ownership in their product and Rithum as a whole. - Create and nurture a positive, inclusive, and innovative engineering culture that aligns with company values and promotes teamwork, diversity, and collaboration. - Encourage an attitude of proactive responsibility and a sense of ownership and urgency in resolving client-facing production problems quickly. - Develop and communicate the long-term technical vision and strategy that aligns with the company’s business goals. - Collaborate with product management to develop and prioritize the engineering roadmap, ensuring resources are allocated effectively to meet project deadlines and business priorities. - Plan and manage the engineering budget, ensuring efficient use of resources while balancing project needs and cost constraints. - Assure education, awareness, and adherence of your team to Rithum software development processes and standards. - Continuously assess and refine development processes to increase efficiency, reduce bottlenecks, and improve collaboration between engineering and other teams. - Oversee the design and development of advanced software solutions that scale across hundreds of servers and meet aggressive fault tolerance standards. - Regularly communicate progress, technical challenges, and project outcomes to the executive team. - Ensure that all stakeholders are aligned on technical initiatives and that expectations are managed effectively. - Interface with key clients, partners, and external stakeholders when necessary, providing technical insight and ensuring smooth delivery of software products. Qualifications - 10+ years' experience in software development within SaaS industry. - AWS data services experience. - Strong SQL skills at scale with columnar/analytical query engines (Redshift, BigQuery, or equivalent). - Data warehouse design and ETL/ELT pipeline architecture. - Experience with data lake patterns. - Familiarity with streaming or near-real-time data patterns (Kafka, Kinesis, or similar). - Demonstrated ownership of data quality, governance, and schema management. - Proven capabilities in building and retaining engaged, high-performing software development teams. - Experience managing the entire software development lifecycle of SaaS applications at scale. - Evidence of navigating a fast-paced, dynamic industry (like e-commerce) and delivering products that gain market share. - Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes. - Exceptional written and spoken English. Preferred Qualifications - Bachelor's degree or higher in Computer Science or a closely related field. - Experience with web development, web services, and distributed processing models. - Experience scaling applications in AWS and on-premise. - Strong troubleshooting and optimization skills. - Familiarity with agile software development practices such as Kanban and Scrum. - Proven track record of creating scalable software that scales to dozens or hundreds of servers in a distributed, fault tolerant manner. - Experience with e-commerce, retail, online marketplaces, or digital marketing. - Databricks experience, ideally including medallion architecture (bronze/silver/gold). - SQL Server background. - Experience building internal data products or self-serve analytics platforms. - Exposure to LLM tooling, vector databases, or data pipelines that feed agentic systems. - BI tooling proficiency (Tableau, Looker, or Power BI). Travel Required - Up to 20% Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

Role Description As the Digital Marketing Operations Specialist, you are responsible for supporting the day-to-day execution, publishing, maintenance, and optimization of Rithum's website and digital content ecosystem. Working closely with Marketing, Product Marketing, Creative, Legal, and external partners, you execute website updates, content publishing, SEO enhancements, quality assurance testing, and content governance activities that ensure a high-quality digital experience. Success in this role requires strong attention to detail, technical aptitude, organizational skills, and the ability to leverage digital tools, analytics, and AI-enabled technologies to improve website performance, operational efficiency, and content discoverability. Responsibilities - Website Publishing & Content Operations - Execute end-to-end publishing of website content, including campaigns, landing pages, product pages, resource content, and legal or compliance updates. - Maintain and update website content within WordPress and related digital platforms. - Coordinate and execute scheduled and ad hoc website updates while ensuring accuracy, consistency, and adherence to publishing standards. - Manage incoming publishing requests and prioritize work across multiple concurrent projects and stakeholders. - Coordinate with internal teams, developers, designers, agencies, and contractors to support timely and effective content delivery. - Content Maintenance & Site Governance - Maintain website content hygiene through content audits, page refreshes, content removals, and unpublishing activities. - Implement and validate redirects, support URL management, and maintain internal linking structures. - Identify and resolve content quality issues, broken links, outdated information, and user experience concerns. - Support website governance initiatives by maintaining documentation, publishing standards, and operational processes. - Ensure all website updates align with established SEO, accessibility, and user experience best practices. - SEO, Analytics & Optimization - Implement on-page SEO enhancements, including metadata updates, page structure improvements, internal linking, redirects, and keyword alignment. - Support execution of SEO, GEO, and AI-driven content discoverability initiatives defined by digital marketing leadership. - Assist with website testing, analytics validation, and conversion optimization initiatives. - Support implementation and validation of analytics tracking, tags, forms, and measurement requirements. - Monitor website performance metrics and identify opportunities for improvement related to content discoverability, engagement, and user experience. - Cross-Functional Collaboration & Operational Excellence - Partner with Marketing, Product Marketing, Creative, Legal, agencies, and external vendors to coordinate website updates and digital initiatives. - Track requests, timelines, deliverables, and dependencies using project management and ticketing systems. - Communicate project status, risks, and completion timelines to stakeholders. - Develop and maintain process documentation, publishing guidelines, and operational playbooks. - Leverage automation and AI-enabled tools to improve efficiency, streamline workflows, and enhance execution quality. - Contribute to continuous improvement initiatives that strengthen website operations, content management processes, and digital marketing effectiveness. Qualifications - 2+ years of experience in digital marketing, web content management, marketing operations, content operations, or a related field. - Hands-on experience working with WordPress or a similar content management system. - Basic understanding of HTML, CSS, website structure, and content publishing workflows. - Familiarity with Google Analytics, Google Tag Manager, Google Search Console, or similar analytics platforms. - Understanding of SEO fundamentals, on-page optimization best practices, and website governance principles. - Experience supporting website updates, content publishing, quality assurance testing, or digital marketing operations. - Strong organizational, communication, and project management skills with the ability to manage multiple priorities. - Strong attention to detail and commitment to accuracy. - Demonstrated ability to learn and apply new technologies, tools, and digital marketing concepts. Preferred Qualifications - Bachelor's degree in Marketing, Communications, Business, Information Systems, or a related field. - Experience managing redirects, metadata updates, content audits, and website optimization initiatives. - Familiarity with SEO tools such as SEMrush, Ahrefs, Screaming Frog, or similar platforms. - Experience with project management tools such as Jira, Asana, Monday.com, or similar systems. - Familiarity with Figma or other design collaboration tools. - Experience supporting SaaS, technology, eCommerce, or digital marketing organizations. - Experience utilizing AI-enabled tools to support content publishing, research, workflow automation, or digital marketing operations. Travel Required - Up to 10% Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

Role Description As the Director of Americas & Partner Operations, this role is accountable for ensuring execution of Rithum’s global Go-to-Market (GTM) strategy across the Global Partner & Alliance organization and the AMER region. - Serve as a core member of the Go-To-Market Leadership team for the Global Partner & Alliance team and the Americas region, managing a data-driven framework to guide organizational strategy and direction. - Act as the operational engine for the Global Partner & Alliance team, building and maintaining the frameworks, processes, and reporting infrastructure needed to measure partner performance, track program health, and scale alliance activity across regions. - Act as a primary cross-functional liaison to drive GTM strategies, ensuring sales, marketing, and client experience processes are efficient, aligned, and following best practices. - Support Regional Management on pricing, deal structure, and represent Regional Sales Leadership on all deal and forecast-related calls in the Leader's absence. - Support the region in incentive setting and management in accordance with guidance from Global Process and Compensation teams. - Provide comprehensive sales operational support, including reporting, territory management, headcount and capacity planning, territory design, account and opportunity management, and rules of engagement decisions. - Partner with sales leaders to drive forecast management, delivering strong business predictability and ensuring the region meets or exceeds growth goals while keeping leadership informed on pipeline and other key KPIs. - Monitor sales performance and develop actionable insights from KPIs, productivity metrics, and account planning data to optimize resources and decision-making. - Support the business by collaborating with cross-functional teams on new products, sales programs, and other initiatives executed within the region. - Build strong partnerships with Finance and other operations teams to foster cross-functional alignment and shared understanding. - Align sales and marketing activities to ensure both teams are working toward common goals and executing with coordination. - Leverage data from CRM platforms and other business intelligence sources to identify trends, surface opportunities, and inform strategic recommendations across the region. - Serve as the regional champion for sales technology and CRM hygiene to ensure adoption, data integrity, and process compliance across the team. - Support the rollout of new processes, tools, and organizational changes within the region, ensuring clear communication and adoption across the field. Qualifications - 10+ years' experience at SaaS company in Revenue Operations, Sales Operations, Sales Support, and/or client-facing roles. Must have experience working directly with Sales Leadership. - Familiarity with modeling in Excel. - Highly effective at verbal and written communication. - Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation. Requirements - MBA or equivalent advanced degree in a related field. - Travel Required: Up to 10%. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

Role Description As a Technical Account Manager (TAM), you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager (CSM), working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders. Responsibilities - Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. - Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. - Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. - Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. - Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. - Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. - Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. - Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. - Maintain deep knowledge of platform functionality, data flows, and emerging capabilities. Qualifications - 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer. - Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization. - Strong proficiency using Excel. - Foundational understanding of channel requirements, data mapping, and feed architecture. - Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders. - Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI-driven tools within daily workflows, with an ongoing interest in emerging technologies. - Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools. - Excellent problem-solving skills, with a focus on root cause analysis and resolution. - Strong verbal and written communication skills. Preferred Qualifications - Bachelor's degree in business, engineering, computer science or related technical field. - 3+ years in technical account management, solution engineering, or implementation roles. - eCommerce or product data platform experience. - Experience working in cross-functional teams and navigating complex stakeholder environments. - Familiarity with SaaS deployment models and scalable system design. - Experience working with enterprise or strategic clients in eCommerce or retail technology. Travel Required - Up to 10% Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

Role Description As a Senior Revenue Operations Analyst, you own the commercial intelligence that powers how our Sales organisation targets, prioritises, and wins. You are the analytical engine behind our Ideal Client Profile, our account and contact strategy, and our understanding of what separates the clients we win from the ones we lose. You translate market, account, and buying committee signals into clear recommendations that shape where AEs spend their time and how Marketing and Sales build pipeline. As a member of the Sales Strategy & GTM team within Global Revenue Operations, you partner closely with Sales leadership, Marketing, and Enablement to refine ICP, design account prioritisation frameworks, and govern our enrichment and data strategy. Your work translates directly into sharper targeting, higher conversion, and a more disciplined commercial motion. Responsibilities - ICP Definition & Refinement - Own the ongoing definition, validation, and refresh of the Ideal Client Profile across new business and expansion motions. - Build and maintain account-level scoring models combining firmographic, technographic, behavioural, and intent signals. - Refresh ICP on a defined cadence as market dynamics, win/loss patterns, and product mix evolve. - Account & Contact Strategy - Design account tiering and prioritisation frameworks to concentrate AE effort on the highest-propensity opportunities. - Conduct whitespace, TAM/SAM, and segment penetration analysis globally to surface under-served opportunities. - Provide analytical inputs into territory design, named-account selection, and annual planning. - Build target-list recommendations in partnership with sales leadership and Marketing. - Map buying committees on won and lost deals to identify which personas drive successful outcomes. - Analyse persona coverage across target accounts; surface contact gaps for Account Executive action. - Define the personas, titles, and seniority profiles that correlate with deal velocity and win rate. - Align Sales and Marketing outreach motions with proven buying committee patterns. - Data Enrichment Strategy & Governance - Define account and contact data quality standards in Salesforce. - Evaluate, recommend, and manage the enrichment vendor strategy (e.g. ZoomInfo, Lusha). - Design the enrichment logic: what data we acquire, on which accounts, at which trigger points. - Market & Segment Intelligence - Track market trends, competitor moves, and external signals relevant to ICP and segment strategy. - Provide intelligence inputs into annual planning, QBR preparation, and board-level narratives. - Identify emerging segments, verticals, or geos that warrant strategic investment focus. - Cross-functional Partnership - Operate as the strategic thought partner to Sales leadership on targeting, prioritisation, and segment strategy. - Partner with Marketing on ICP-aligned campaigns, ABM, and persona-led positioning. - Work with Sales Enablement to align persona-specific content with buying committee intelligence. - Contribute underlying intelligence and narrative inputs to QBR and Board preparation. Qualifications - 3+ years of experience in revenue operations, sales strategy, commercial analytics, market research, or an equivalent analytical role. - Experience manipulating large amounts of data in Excel; experience in SQL or other relational databases a plus. - Experience with Salesforce or equivalent and a willingness to learn new technology systems. - Able to operate independently with little to no supervision; a self-starter with a high level of motivation to go above and beyond. - Strong written and verbal communication; able to translate analysis into a clear narrative for senior stakeholders. - Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes. Preferred Qualifications - Bachelor’s or advanced degree in a related field or discipline. - Prior experience in B2B SaaS, e-commerce, or marketplace businesses a plus. - Experience with using data visualisation tools to manipulate data and generate insights (Tableau, Salesforce, PowerBI). - Experience designing or refining ICP, account scoring, or segmentation frameworks. - Experience with data enrichment vendors (e.g. ZoomInfo, Lusha, 6Sense) and contact data strategy. - Ability to translate complex findings in a structured and clear manner to non-technical audiences. - Passion for utilising insights and data storytelling to drive business decisions at all levels of the organisation. Travel Required - Up to 10% Benefits - Enhanced Private Medical Insurance and a Health Cash Back Plan. - Life insurance & disability benefits. - Pension plan with 4% Company match. - Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day. - £45/month Remote work stipend for internet. - Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program. - Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career. - Charitable contribution match per team member.

Role Description As a Senior Product Manager, you own the strategy, roadmap, and outcomes for a key product area within Rithum's commerce platform. You operate largely independently, tackle open-ended and ambiguous problems, and bring cross-functional teams together around a shared vision. You are expected to have deep expertise in your domain and leverage AI-powered capabilities to rapidly shape the next generation of commerce for the world's largest retailers and brands. - Be the owner of our Catalog/Listings product and drive the long-term vision for the world’s leading eCommerce platform, leveraging AI-first approaches to accelerate discovery, decision-making, and delivery. - Synthesize qualitative inputs—including client interviews, support tickets, and survey feedback—using AI tools to identify themes, opportunity areas, and prioritization inputs that inform product strategy. - Define, write, and maintain AI evaluation datasets and rubrics to measure model performance (e.g., accuracy, hallucination rates, tone). - Collaborate with engineering, product, and cross-functional teams to drive efficient business processes, improve team operations, and align client needs with internal objectives. - Own and drive roadmap prioritization for your product area, making independent decisions on scope, sequencing, and trade-offs while incorporating AI-assisted insights and data exploration. - Leverage AI tools to prototype and validate product concepts and workflows (e.g., user flows, wireframe descriptions, low-fidelity mocks) to de-risk ideas prior to engineering investment. - Lead end-to-end product development & execution from concept to launch (e.g., PRDs, prioritization, client discussions, testing & QA, change management, client adoption/engagement, etc.), holding yourself and your cross-functional team accountable for high-quality, timely delivery. - Use AI to accelerate product documentation workflows (PRDs, one-pagers, release notes) while exercising strong editorial judgment and maintaining product quality and clarity. - Track development progress, report on status to stakeholders, and assist in managing product release cycles. Support product testing and validation to ensure high-quality releases and a seamless user experience. - Be the voice and champion of our clients; triage incoming requests with urgency and follow-through and build relationships grounded in trust. - Lead and influence stakeholders across functional teams of designers and engineers to ensure successful delivery at a fast velocity; ensuring high product validation and QA standards are met. - Collaborate with stakeholders at all levels of the organization to gain buy-in and alignment on product strategies, goals and initiatives, balancing urgency and resource availability. - Leverage AI-assisted data exploration and analysis (e.g., natural language querying, chart interpretation, anomaly identification) to support faster, evidence-based product decisions. Qualifications - 3+ years of proven product management experience within the B2B SaaS industry with a complex enterprise level product, preferably in ecommerce. - Experience building products that help brands and sellers successfully onboard product catalogs, including tools for feed submission, validation feedback, and error resolution that reduce friction and time-to-live for new listings. - Experience defining and tracking catalog health metrics, such as attribute completeness, image quality scores, indexing latency, etc., and using data to prioritize roadmap investments that improve catalog quality at scale. - Experience as a Product Manager working on AI‑powered products, AI workflows, or data & insights platforms. - Hands-on experience writing evaluations for AI/ML systems (e.g., RAG systems, agents, LLMs). - Strong experience with the full product development lifecycle, including setting goals for your products, measuring the results, and quantifying the impact of features on the business. - Experience driving strategy and execution for complex, integrated software ecosystems, particularly with unifying multiple platforms. - Proven experience in supporting team-based projects, with a focus on ensuring alignment with project goals and contributing to technical teams. - Experience using AI tools to synthesize qualitative research (e.g., client interviews, support tickets, survey feedback) into structured themes, opportunity areas, and/or prioritization inputs. - Experience prototyping product concepts or workflows using AI tools (e.g., generating wireframe descriptions, user flows, or low-fidelity mockups via AI) to validate ideas before engineering investment. - Proven use of AI to accelerate documentation workflows (PRDs, release notes, one pagers, etc.) while maintaining high quality and appropriate editorial judgment. - Comfort using AI-assisted tools for data exploration and analysis (e.g., natural language querying of datasets, AI-generated chart interpretation, or anomaly identification) to support faster, evidence-based decisions. - Strong ability to work with vendors and internal teams, ensuring effective communication with stakeholders for successful project delivery. - Comfortable presenting product strategy and impact to stakeholders across all levels of the organization. - Analytically minded with proficiency in data-driven decision making and experience with product analytics tools. - Experience collaborating with large clients – our clients are some of the biggest in commerce. - Positive & growth-oriented mindset with a strong bias to action. - Strong and concise written & verbal communication skills with the ability to impactfully tailor your communication to any audience. - Ability to explain technical concepts to non-technical audiences. - Ability to work in fast-paced environments and manage multiple projects simultaneously. Requirements - Bachelors or Advanced degree. - 5+ years of product management experience. - Expertise in product discovery and search, including ownership of search relevance, indexing strategies, faceted navigation, and ranking models that drive measurable improvements in findability and conversion. - PM experience at a top tech company or fast-growing startup preferably in eCommerce. - Intrapreneurial/founder mindset. - Experience working on a global product management team. - Travel Required: Up to 10%. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

Role Description As a Contract and Administration Associate, you are responsible for day-to-day administration in support of the onboarding process at Rithum. - Assist with setting up supplier contracts & supplier pricing terms. - Handle incoming calls from customers, initiate and answer calls explaining our services. - Provide updates to internal database systems. - Initiate communications with internal teams and customer base. - Follow-up with customers to ensure contract maintenance. Qualifications - Relevant experience in customer support and data entry. - Excellent written and verbal communication skills. - Strong customer management skills with attention to detail and customer needs. - Excellent problem-solving, time management and organizational skills. - Experience working in a highly dynamic atmosphere, capable of multi-tasking, and able to work within challenging time frames. - Excellent phone presence, including clear verbal communication, active listening, and the ability to build rapport quickly with customers. - In-depth knowledge of PC and web applications with experience in MS Office applications. Requirements - Associate or Bachelor’s degree (preferred). - Familiarity and comfort using AI tools in day-to-day work (preferred). - Travel Required: Up to 10%. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.