• Serve as the point of contact for the client, conducting regular checkins and handling escalations and upsells • Identify new client opportunities and act as liaison to pitch clients on such opportunities • Work with the production teams to appropriately resource client needs • Collaborate with production teams to develop strategic recommendation briefs on par with agency standards taking into consideration best practices and client goals • Collaborate on and run Growth Councils • Collaborate with design and production departments to communicate strategy, review concepts and develop client presentations • Present upsell opportunities as appropriate • Act as a backchannel to communicate production team’s concerns to the client • Identify and solution project risks in collaboration with the production team • Fully understand the client objectives and project goals and articulate them clearly • Work with the project teams to monitor project risks and scope creep to foresee/ identify potential problems and proactively identify solutions to address them in advance • Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs

• Works with their Producer, service team, and other internal departments to plan, execute, and track customized service strategies for each client • Handles insurance quotes and proposals, providing a summary of programs, options, and other specifics to help clients in making purchasing decisions • Builds personalized client relationships through multiple channels of communication such as phone, email, and in-person meetings • Analyzes risk, coverage, and program structure and recommends options • Executes coverage and program changes • Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed • Works with service team to effectively manage and oversee new business and renewal processes by following ARMR procedures and protocols • Assembles submissions for underwriters based on information gathered from clients related to their exposures, lines of coverage needed, etc. • Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients • Consistently follows ARMR procedures and protocols related to service • Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence

Role Description An experienced, client-savvy Account Manager to manage the day-to-day connective tissue of B2C & B2B brands and the MAS Creative, Production, and Strategy teams. You'll own the health and momentum of client experiential programs, building trusted partnerships while keeping projects on scope, on budget, and elevated in quality. You thrive at the intersection of creative development and execution. - Serve as the primary day-to-day client contact across assigned Accounts, building trusted relationships rooted in proactive communication, strategic insight, and unwavering reliability. - Partner closely with MAS Production, Creative, and Strategy teams to bring client programs to life on time, on budget, and on brand—with the MAS signature standard of excellence. - Own the project lifecycle from internal kickoff through post-event closeout, ensuring all milestones, deliverables, and client expectations are clearly defined and consistently met. - Develop and manage SOWs, collaborate on the development of project timelines, status reports, and client-facing deliverables including presentations, program recaps, and strategic POVs. - Monitor project budgets and proactively communicate scope changes; prepare and manage change orders as needed to protect project margin. - Lead or co-lead client status calls—contribute to internal and client-facing agendas, facilitate productive discussions, distribute clear action items, and ensure nothing falls through the cracks. - Analyze event performance data, team performance, and client feedback to generate actionable insights and apply learnings to future programming. - Support on-site event execution; serve as a composed, professional client-facing representative during live activations. - Provide feedback to internal stakeholders on the health of client relationships and operational efficiencies. Conduct quarterly reviews with senior management. - Identify organic growth opportunities within existing client relationships and flag them to the Director of Accounts. - Contribute to a bold, collaborative, and positive team culture that reflects the MAS spirit of audacious creativity and genuine care for the work. - May provide day-to-day guidance to Account Coordinators on assigned programs. Contributes to onboarding and knowledge-sharing for junior team members as applicable. Qualifications - 6+ years of Account management experience within an experiential marketing, event production, or integrated marketing agency, with a proven track record managing complex multi-channel programs end-to-end. - Experience working with B2B and/or B2C brands across categories such as tech, entertainment, gaming, or automotive. - Strong background in IRL events, virtual, and hybrid events. You've done the full range and know what success looks like across all formats. - Ability to analyze event data, identify trends, and translate findings into actionable insights for future programs. - Excellent project management skills; able to manage multiple programs and workstreams simultaneously without losing quality or composure. - Exceptional written and verbal communication skills, with a strong point of view and an understanding of brand voice. - Budget management experience including scope of work development, PO and change order tracking, and basic P&L literacy. - Proficiency with Google Workspace and project management tools such as Asana; Salesforce experience preferred. - Proficiency with multiple video conferencing platforms including Google Meet, Microsoft Teams, and Zoom. - Comfortable working collaboratively in a remote environment while remaining deeply aligned with the larger agency team. - Availability and willingness to travel to activations as needed. Requirements - Client Management: Skilled at building and sustaining long-term client partnerships; manages expectations with clarity, confidence, and care. - Project Management: Strong command of complex, multi-workstream programs; keeps teams aligned, timelines moving, and deliverables on track. - Communication: Clear, compelling written and verbal communicator; effective in one-on-one and group settings, from client emails to live presentations. - Financial Acumen: Proficient in SOW development, budget tracking, and basic P&L concepts. - Adaptability: Thrives in fast-moving, ever-changing environments; pivots gracefully when priorities shift without losing momentum. - Collaboration: Partner closely with Production, Creative, Design, Strategy, and Operations to keep projects moving and follow up to keep internal teams aligned to deliverables and dates. - Proactivity & Self-Motivation: Operates with urgency and initiative; identifies needs before they become problems and brings solutions to the table. - Integrity & Transparency: Surfaces challenges early, owns mistakes, and communicates with honesty and accountability at all times. Benefits - The starting hourly rate for this role is between $60 - $120. - Salary ranges are based on third-party national average market compensation analysis. - The actual rate is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. - The salary range is subject to change and may be modified in the future.

Role Description You Are a strategic, action‑oriented leader who turns intelligence into impact. You thrive at the intersection of market insight, competitive strategy, and commercial execution. You’re comfortable operating in ambiguity, influencing senior stakeholders, and producing insights that directly shape how the organization competes and wins. You bring a blend of analytical rigor, executive‑ready communication, and the ability to translate complex signals into clear decisions. Responsibilities - Competitive & Market Intelligence - Own the end‑to‑end competitive intelligence strategy, assessing competitor GTM motions, commercial approaches, customer adoption patterns, and emerging entrants. - Lead a rigorous win/loss analysis program and translate findings into actionable recommendations for Sales. - Build and maintain a high‑quality library of competitive assets (battle cards, objection handling guides, scenario playbooks, executive briefings). - Establish proactive business‑monitoring frameworks that surface market trends, anomalies, and risks with clear recommendations. - Deliver quarterly and annual intelligence reports that inform GTM planning, resource allocation, and competitive positioning. - Strategic Partnerships & Adjacent Market Intelligence - Map and monitor the partner ecosystem to identify revenue opportunities and emerging competitive risks. - Conduct whitespace and adjacency analysis to uncover new segments, buyer personas, and expansion opportunities. - Provide intelligence to support partner GTM strategy, including readiness assessments, pipeline analysis, and co‑sell opportunity mapping. - Analyze adjacent market dynamics to identify emerging categories, converging technologies, and shifts in buyer ecosystems. - Field Enablement & Deal Support - Serve as the primary intelligence partner for Sales, providing direct deal support in competitive situations. - Translate complex intelligence into practical tools and playbooks sellers can use immediately. - Contribute to strategic account planning and coach reps through competitive positioning. - Drive continuous improvements that increase the speed, accuracy, and impact of intelligence delivery. Qualifications - 7–10+ years in sales intelligence, competitive intelligence, GTM analytics, or strategic insights in a B2B environment. - Proven ability to move from insight to action, influencing deal outcomes, GTM motions, or executive decisions. - Ability to shift seamlessly between research, executive briefings, deal support, and program execution. - Strong proficiency with CRM platforms (Salesforce preferred) and BI/visualization tools (Tableau, Power BI, Looker). - Experience with third‑party data and intent platforms (ZoomInfo, Bombora, 6sense). - Exceptional written and verbal communication skills, including C‑suite‑level storytelling and cross‑functional influence. - Deep understanding of B2B sales cycles, GTM motions, and revenue metrics. Preferred Qualifications - Experience in fast‑paced, enterprise transformation environments or top‑tier consulting. - Background in pre‑sales, solutions engineering, or GTM strategy. - Hands‑on experience embedding AI tools (conversational AI, agentic workflows, predictive analytics) into insights functions. - Experience with primary research methods (surveys, win/loss interviews, focus groups). - MBA or advanced analytical degree (preferred, not required). How Success Is Measured - Improvement in win rates and competitive deal outcomes tied to intelligence and enablement. - Adoption and satisfaction of intelligence deliverables across Sales and leadership. - Speed, accuracy, and quality of competitive response. - Depth and utility of ICPs, account‑level insights, and market frameworks embedded in GTM motions. Compensation The wage range for this position is $150,000–$170,000 per year. Actual compensation will be based on skills and experience as they relate to the job requirements. This role is eligible for a 30% field bonus. Sponsorship Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B). Benefits - Provide the opportunity to grow and develop your career. - Offer an inclusive environment that encourages diverse perspectives and ideas. - Deliver challenging and unique opportunities to contribute to the success of a transforming organization. - Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs). Equal Employment Opportunity Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.