Domaine

• Independently manage and lead multiple projects from initiation to completion, ensuring that they are delivered on time, within scope, and within budget. • Maintain a high level of billable time while overseeing project teams and ensuring efficient resource utilization. • Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope. • Expertly manage project dependencies, critical paths, and workback plans, ensuring that risks are identified, documented, and mitigated. • Serve as the primary point of contact for clients, maintaining clear and consistent communication. • Provide regular updates on project status, milestones, and any potential roadblocks. • Work directly with developers, designers, and engineers to ensure that project requirements are clear, technical specifications are understood, and all team members are aligned on objectives. • Stay current with industry trends and best practices, applying this knowledge to improve project outcomes and client satisfaction.

Role Description We are seeking a highly motivated and skilled Account Manager with enterprise and mid-market sales experience and customer success expertise. The Account Manager is the client champion within the agency, liaising between the sales and production teams to ensure client satisfaction while also uncovering potential upsell opportunities. The Account Manager is introduced at the final stages of the sales cycle, working with the sales team to kickoff the project while ensuring complete knowledge transfer. While the project is in production, the Account Manager schedules regular check-ins with their clients to ensure client satisfaction and monitor project health all the way through launch. The Account Manager oversees Domaine’s mid to large Clients, with a focus on growth and long term partnerships. The ideal candidate has excellent communication and customer service skills with a strategic, bird’s-eye-view mindset to understand the business goals objectives of both the client and the agency. Responsibilities - Serve as the point of contact for the client, conducting regular check-ins and handling escalations and upsells - Identify new client opportunities and act as liaison to pitch clients on such opportunities - Work with the production teams to appropriately resource client needs - Collaborate with production teams to develop strategic recommendation briefs on par with agency standards taking into consideration best practices and client goals - Collaborate on and run Growth Councils - Collaborate with design and production departments to communicate strategy, review concepts and develop client presentations - Present upsell opportunities as appropriate - Act as a backchannel to communicate production team’s concerns to the client - Identify and solution project risks in collaboration with the production team - Fully understand the client objectives and project goals and articulate them clearly - Work with the project teams to monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance - Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs - This role will require some travel to company and client locations. Travel time may be outside of working hours. Qualifications - Excellent communication, public speaking, and customer service skills - A passion for people, digital platforms and ecommerce - Good technical skills and familiarity with the fundamentals of web development - Familiarity with web design and usability best practices and trends - Comfortable working in Google Apps (Docs, Sheets, etc), Microsoft Office Suite, Figma and Hubspot - Able to learn other tools (Jira, Slack, Teamgantt) - Positive Attitude: enthusiastic and able to contribute at any given stage throughout the process; actively takes the lead on a given task and can pitch in wherever help is needed - Excellent written and verbal communication skills; able to confidently express ideas and also knows when to listen - Excellent organizational and time management skills - A desire to learn and grow with the agency! Requirements - 4-6 years prior experience working in a sales or account management role in the ecommerce or tech industry. Preference given to candidates who have demonstrated prior experience working on Shopify projects or with agency experience - Strong understanding of business and functional requirements - Understanding of third party applications, platforms, and integrations Competencies - Excellent verbal, written, presentation and interpersonal communication skills - Self-motivated, detail-oriented - Level-headed and positive attitude under pressure - Ability to manage workload and meet deadlines - A passion for learning new skills - Strong web and Mac desktop skills Benefits - Competitive Healthcare with Dental & Vision - Retirement savings plan with employer matching - Competitive PTO policy with paid time off at end of year - Flexible working schedule - Remote-first culture - Home office stipend - Apple gear - Continued education and personal development opportunities Company Description We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

• Serve as the point of contact for the client, conducting regular checkins and handling escalations and upsells • Identify new client opportunities and act as liaison to pitch clients on such opportunities • Work with the production teams to appropriately resource client needs • Collaborate with production teams to develop strategic recommendation briefs on par with agency standards taking into consideration best practices and client goals • Collaborate on and run Growth Councils • Collaborate with design and production departments to communicate strategy, review concepts and develop client presentations • Present upsell opportunities as appropriate • Act as a backchannel to communicate production team’s concerns to the client • Identify and solution project risks in collaboration with the production team • Fully understand the client objectives and project goals and articulate them clearly • Work with the project teams to monitor project risks and scope creep to foresee/ identify potential problems and proactively identify solutions to address them in advance • Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs

• Develop and execute on a comprehensive lifecycle strategy (email + SMS) to optimize for onsite list growth, activation, retention, revenue and engagement throughout the customer journey • Strategy Roadmap & monthly presentations • Build out and own lifecycle roadmap, including evidence based testing initiatives to ensure performance is always being maximized • Collaborate with designers, specialists and clients, gaining and applying feedback from key stakeholders • Maintain performance and health of email + SMS channels with regard to audience segmentation, content, list hygiene, and deliverability • Complex Klaviyo logic, production & technical support • Reporting & Insights development • Client Happiness Account & Scope Management

• Independently manage and lead multiple complex projects from inception to completion, ensuring that they are delivered on time, within scope, and within budget. • Maintain a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization. • Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope. • Expertly manage project dependencies, critical paths, and workback plans, ensuring that risks are identified, documented, and mitigated. • Serve as a trusted advisor to clients, expertly handling challenging communications and maintaining strong, long-term relationships. • Identify and lead opportunities to expand client relationships, resulting in additional billable work. • Communicate complex requirements and project changes to clients with clarity and professionalism, ensuring alignment on goals and expectations. • Mentor and guide other project managers, providing expertise in project management best practices, tool utilization, and risk management. • Lead project retrospectives, identifying opportunities for improvement and suggesting process changes to enhance team performance. • Actively contribute to the creation of internal templates, documentation, and processes to streamline project management practices. • Demonstrate expert knowledge of Shopify, including content management, data migrations, and integrations with systems like PIM and ERP. • Utilize and coach others on Atlassian tools (Jira, Confluence), time planning tools (Productive), and other common project management software (Gdrive, Smartsheet, Front, Notion). • Stay current with industry trends and best practices, applying this knowledge to improve project outcomes and client satisfaction.

Role Description The Account Executive will be responsible for driving new business and managing relationships with key clients across Europe & the UK. This role requires a strategic thinker who can understand client needs, develop tailored solutions, and close complex, high-value deals. The ideal candidate will have a proven track record in agency sales, a strong understanding of ecommerce and Shopify, and the ability to build long-term client relationships with senior stakeholders. Responsibilities - Client Acquisition & Relationship Management: Identify, target, and engage with key clients. Build and maintain strong, long-term relationships with senior decision-makers. - Sales Strategy: Develop and execute a strategic sales plan to meet or exceed revenue targets, including prospecting, qualifying leads, presenting solutions, and negotiating contracts. - Tailored Solutions: Collaborate with internal teams (strategy, creative, engineering) to develop customized solutions aligned with client business goals. - Client Presentations: Prepare and deliver compelling presentations and proposals that clearly communicate Domaine’s value. - Account Growth: Manage and grow existing client accounts, identifying opportunities for upselling and cross-selling. - Market Research: Stay up-to-date with industry trends, market conditions, and competitor activity to inform sales strategy and client conversations. - Reporting & Analysis: Monitor and report on sales performance, pipeline, and client engagement. Use data to optimize strategy and decision-making. - Collaboration: Work closely with internal teams to ensure smooth delivery and high client satisfaction. Qualifications - 5+ years in ecommerce sales, business development, or account management, preferably within an agency environment. - Track record of closing high-value deals and meeting or exceeding sales targets. - Strong understanding of ecommerce, Shopify ecosystem, and digital agency landscape. - Excellent communication skills with the ability to build trust with stakeholders at multiple levels. - Ability to navigate complex sales cycles and develop tailored solutions. - Strong storytelling, presentation, and negotiation abilities. - Experience with CRM tools and sales analytics platforms. Benefits - Competitive PTO policy with paid time off at end of year - Flexible working schedule - Remote-first culture - Apple gear - Continued education and personal development opportunities Company Description We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

• Provide first-level IT support for all employees, resolving technical issues related to hardware, software, and network connectivity • Provide basic troubleshooting for cloud-based IT environments including Google Workspace, Slack, Notion, JIRA, and Confluence • Act as first point of contact for company device users including troubleshooting, MDM administration, inventory management and software policies • Manage and support access to software licensing and third-party vendors including: auditing access & permissions, costs & renewals and identify redundancies • Complete onboarding and offboarding tasks including device management and tooling access • Support the implementation, documentation and monitoring of company information security policies, ensuring our IT practices comply with regulatory and compliance standards • Maintain documentation for common IT issues and resolution procedures • Collaborate with cross-functional teams to identify and implement improvements in our IT practices and processes • Coordinate company’s InfoSec activities as required

• Own the delivery, implementation, and ongoing maintenance of Shopify websites. • Work closely with partners to understand their goals, provide technical guidance, and deliver practical estimates. • Lead the engineering team through all phases of implementation, including frontend architecture, code review, integrations, and releases. • Provide design feedback to ensure projects stay within scope based on the capabilities of the codebase. • Collaborate across departments and with technology partners to ensure high-quality, efficient, and impactful outcomes.

• Lead discovery sessions, guiding client stakeholders through conversations to understand the requirements and business needs for the ecommerce site functionality and integrations • Gather, evaluate and document business needs and requirements and translate these into functional specifications, user stories, and acceptance criteria • Collaborate with business, technical, and user experience stakeholders to manage requirements throughout the development cycle • Support User Acceptance Testing phase • Work closely with Engineering team members to ensure features are accurately developed and released • Generate technical documentation to support client learning and feature utilization

Meet Domaine, the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow. We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce. We’re looking for a thoughtful, analytical Sr eCommerce Strategist with a strong Conversion Rate Optimization (CRO) and UX optimization mindset to join our Strategy team. This individual contributor role is focused on uncovering insights through data, developing clear hypotheses, and partnering cross-functionally to design, test, and optimize high-impact commerce experiences within the Shopify ecosystem. This role is ideal for someone who thrives in experimentation, enjoys translating insights into action, and wants to grow alongside senior strategists while collaborating closely with UX, Design, and Engineering. RESPONSIBILITIES Lead client strategy engagements for DTC e-commerce brands, inclusive of project discovery, cross-functional retainers, CRO engagements, and ad hoc consulting. Provide expertise in all things e-commerce internally and with our clients, encompassing site operations, content & merchandising, acquisition & retention, data & analytics, UX & design, digital product roadmap development, and enterprise e-commerce technical architecture. Partner with clients to develop and execute strategic plans tailored to their unique business needs, ensuring alignment with their short and long-term objectives. Collaborate closely with UX, Design, & Technical Delivery teams to maintain continuity from strategic planning through to design and development, covering new site implementations, website redesigns, and ongoing site maintenance. Conduct strategic analysis through various methodologies, including User Testing, Customer Surveys, User Interviews, Persona Definition, User Journey Mapping, Quantitative Data Analysis, Competitive Audits, ROI Forecasting, Revenue Growth Modeling, and Customer Lifetime Value Modeling. Develop and support conversion rate optimization (CRO) initiatives , including identifying opportunities, forming data-backed hypotheses, and partnering with UX and Engineering to test and optimize key site experiences. Plan, execute, and analyze A/B tests and experiments to improve on-site performance across the funnel, translating learnings into actionable recommendations and roadmap inputs. Synthesize quantitative and qualitative data into actionable insights, developing a comprehensive narrative for clients that provides them with the tools they need to make informed business decisions and achieve their goals. SKILLS & EXPERIENCE Strong experience in e-commerce strategy, with a deep understanding of DTC business models and on-site conversion dynamics. Hands-on experience with CRO principles, experimentation frameworks, and hypothesis-driven optimization. Proficiency in e-commerce analytics, with the ability to translate data into clear insights and prioritized actions. Experience partnering with UX, Design, and Engineering teams to bring insights and experiments to life. Familiarity with A/B testing and experimentation tools (e.g., VWO, Optimizely, Shoplift, Visual Website Optimizer, or similar) is a plus. Experience conducting UX analysis, usability testing, and heuristic reviews. Strong communication skills, with the ability to present insights and recommendations clearly to both clients and internal teams. Highly organized, detail-oriented, and comfortable managing multiple client engagements simultaneously. Proficient with Google Analytics (GA4). Shopify experience is beneficial but not required. Experience with BigQuery, SQL, and/or Python is a plus. PERKS & BENEFIT Flexible working schedule Remote-first culture Continued education and personal development opportunities We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.