MAS logo
MAS

MAS creates bold experiences for brands that make audiences feel something MORE. We are an award-winning experiential agency driven by people who care deeply about the work and the impact it creates. We design immersive environments, live moments, and digitally integrated experiences that challenge brands to move beyond the expected. Our culture is rooted in curiosity, conviction, and a willingness to take the right risks. We believe the most powerful experiences resonate emotionally and deliver measurable business results.

Account Manager

Location

United States

Posted

18 days ago

Salary

$60 - $120 / hour

Seniority

Lead

Job Description

Account Manager

MAS

Role Description An experienced, client-savvy Account Manager to manage the day-to-day connective tissue of B2C & B2B brands and the MAS Creative, Production, and Strategy teams. You'll own the health and momentum of client experiential programs, building trusted partnerships while keeping projects on scope, on budget, and elevated in quality. You thrive at the intersection of creative development and execution. - Serve as the primary day-to-day client contact across assigned Accounts, building trusted relationships rooted in proactive communication, strategic insight, and unwavering reliability. - Partner closely with MAS Production, Creative, and Strategy teams to bring client programs to life on time, on budget, and on brand—with the MAS signature standard of excellence. - Own the project lifecycle from internal kickoff through post-event closeout, ensuring all milestones, deliverables, and client expectations are clearly defined and consistently met. - Develop and manage SOWs, collaborate on the development of project timelines, status reports, and client-facing deliverables including presentations, program recaps, and strategic POVs. - Monitor project budgets and proactively communicate scope changes; prepare and manage change orders as needed to protect project margin. - Lead or co-lead client status calls—contribute to internal and client-facing agendas, facilitate productive discussions, distribute clear action items, and ensure nothing falls through the cracks. - Analyze event performance data, team performance, and client feedback to generate actionable insights and apply learnings to future programming. - Support on-site event execution; serve as a composed, professional client-facing representative during live activations. - Provide feedback to internal stakeholders on the health of client relationships and operational efficiencies. Conduct quarterly reviews with senior management. - Identify organic growth opportunities within existing client relationships and flag them to the Director of Accounts. - Contribute to a bold, collaborative, and positive team culture that reflects the MAS spirit of audacious creativity and genuine care for the work. - May provide day-to-day guidance to Account Coordinators on assigned programs. Contributes to onboarding and knowledge-sharing for junior team members as applicable. Qualifications - 6+ years of Account management experience within an experiential marketing, event production, or integrated marketing agency, with a proven track record managing complex multi-channel programs end-to-end. - Experience working with B2B and/or B2C brands across categories such as tech, entertainment, gaming, or automotive. - Strong background in IRL events, virtual, and hybrid events. You've done the full range and know what success looks like across all formats. - Ability to analyze event data, identify trends, and translate findings into actionable insights for future programs. - Excellent project management skills; able to manage multiple programs and workstreams simultaneously without losing quality or composure. - Exceptional written and verbal communication skills, with a strong point of view and an understanding of brand voice. - Budget management experience including scope of work development, PO and change order tracking, and basic P&L literacy. - Proficiency with Google Workspace and project management tools such as Asana; Salesforce experience preferred. - Proficiency with multiple video conferencing platforms including Google Meet, Microsoft Teams, and Zoom. - Comfortable working collaboratively in a remote environment while remaining deeply aligned with the larger agency team. - Availability and willingness to travel to activations as needed. Requirements - Client Management: Skilled at building and sustaining long-term client partnerships; manages expectations with clarity, confidence, and care. - Project Management: Strong command of complex, multi-workstream programs; keeps teams aligned, timelines moving, and deliverables on track. - Communication: Clear, compelling written and verbal communicator; effective in one-on-one and group settings, from client emails to live presentations. - Financial Acumen: Proficient in SOW development, budget tracking, and basic P&L concepts. - Adaptability: Thrives in fast-moving, ever-changing environments; pivots gracefully when priorities shift without losing momentum. - Collaboration: Partner closely with Production, Creative, Design, Strategy, and Operations to keep projects moving and follow up to keep internal teams aligned to deliverables and dates. - Proactivity & Self-Motivation: Operates with urgency and initiative; identifies needs before they become problems and brings solutions to the table. - Integrity & Transparency: Surfaces challenges early, owns mistakes, and communicates with honesty and accountability at all times. Benefits - The starting hourly rate for this role is between $60 - $120. - Salary ranges are based on third-party national average market compensation analysis. - The actual rate is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. - The salary range is subject to change and may be modified in the future.

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