• Lead end-to-end solution and API architecture for cloud data platforms on Google Cloud Platform • Define and govern reference architectures, API patterns, and best practices for data ingestion, processing, storage, and analytics • Architect and guide implementation of batch and streaming pipelines using BigQuery, Dataflow, Pub/Sub, Cloud Storage, Dataproc, and Composer • Design API-led integration architectures using Apigee and cloud-native services • Enable modern data lakehouse and data warehouse architectures aligned with analytics, reporting, and AI/ML use cases • Ensure alignment with data governance, quality, lineage, security, and compliance standards • Design infrastructure using Infrastructure as Code (IaC) tools such as Terraform • Collaborate with platform teams on CI/CD, DataOps, monitoring, and operational excellence • Apply GCP security best practices including IAM, networking, encryption, and compliance • Partner with business and technology stakeholders to translate business needs into scalable technical solutions • Act as a trusted advisor for cloud data modernization and GCP best practices • Support solution design activities including architecture reviews, estimates, and technical proposals

• Participar das reuniões de refinamento com o objetivo de entender a demanda e elaborar documento técnico para o time de engenharia; • Desenho de Topologia: Definir o padrão de integração ideal para cada cenário (Point-to-Point, Hub-and-Spoke, Event-Driven ou Service Mesh); • Estratégia de API: Liderar o ciclo de vida de APIs (API First), definindo contratos (Swagger/OAS), políticas de segurança (OAuth, Rate Limiting) e governança; • Mapeamento de Dados: Garantir a integridade e a transformação de dados entre diferentes modelos de objetos (ex: transformar um JSON de um sistema proprietário para o modelo de dados do Salesforce); • Monitoramento e Resiliência: Desenhar mecanismos de tratamento de erros, retentativas (retry) e logs para garantir que nenhuma transação seja perdida;

Role Description As a Senior Solution Architect - Healthcare & Life Sciences, you will be responsible for designing cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers. - Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements with a focus on high-value HLS use cases. - Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation. - Understand customers’ business strategy and direction and architect solutions to realize business goals & objectives. - Collaborate throughout the sales process with Sales, Sales Engineers, Professional Services, Executives, etc. - Bring innovative ideas that showcase Talkdesk’s competitive advantage and disruptive mindset. - Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing, including the development of HLS-specific SOWs and standardized workflows. - Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process. - Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap. - Partner with sales, product, and engineering to help prioritize products and features based on client needs. - Effectively translate client requirements and program characteristics, including complex EHR integrations (Epic, Cerner, etc.) and U.S. health system nuances, to internal stakeholders. - Help build out department methodology and tools to improve quality and efficiency. - Leverage strong technical acumen to identify process improvements and technical solutions. Qualifications - Bachelor's degree in a technical field or additional professional experience in a technical role. - 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment. - 3+ years in solution architecture, preferably pre-sales. - Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) (required). - Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines). - A proven track record of designing software solutions for enterprise companies. - Experienced in designing SaaS-based solutions, navigating complex sales practices and solution-based selling to CXO, senior management and director-level individuals. - Analytical, with strong business acumen. - Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels. - A passion for helping people solve problems and a proven ability to understand progressive technology. - Excellent verbal and written communication skills and meticulous attention to detail. - Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients. - Ability to work cross-functionally in a fast-paced startup environment. - Salesforce and other CRM experience preferred. Requirements - Pay Range (OTE Pay): $136,000 to $204,000. - Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Benefits - Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). - Retirement Benefits: 401(k) plan. - Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. - Paid Holidays: Talkdesk offers 14 paid holidays each year. - Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs. Method of Application - Apply online. - The application window is expected to close at least 10 days from the posting date. The application was posted on 5/22/2026. - Benefits and perks listed above may vary based on the nature of your employment with Talkdesk. - All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Role Description We're hiring a Staff Software Architect to own the end-to-end design of a complex software product. The role spans the full architectural surface — data, services, integrations, infrastructure, security, reliability — and sits at the intersection of engineering, product, and the customer environments the product runs inside. The right person treats constraints like multi-tenancy, legacy interoperability, cost, and regulatory exposure as first-class design inputs, not afterthoughts. This is a hands-on architect role, not a diagrams-and-handoffs role — but diagrams and decision records are part of the job. You communicate architecture clearly through C4 models (context, container, component) and lightweight ADRs that capture decisions, context, and trade-offs so the team doesn't re-litigate them six months later. You also write code on critical paths, review designs and PRs, take ownership when the parts you designed misbehave in production, and push back when a feature request would compromise the architecture. You're equally comfortable working in the abstract (RFCs, system models, trade-off analysis) and in the concrete (debugging a memory leak, profiling a hot path, rewriting an integration that's silently drifting). You're comfortable in ambiguity. You can join a product mid-flight, form a sharp view of what's load-bearing and what's incidental, and propose a direction the team can rally behind. You treat AI-augmented engineering as a force multiplier you wield with judgment — neither a gimmick nor a substitute for thinking. Qualifications - 10+ years building production distributed systems, with at least 3 years in a Staff, Principal, or Architect role - Track record of owning architectural decisions end-to-end and being on the hook when they fail — not just authoring RFCs - Demonstrated fluency communicating architecture through C4 models and capturing decisions in ADRs (or equivalent decision-record discipline) - Strong fluency in JavaScript / TypeScript and Python; comfortable reading and contributing across multiple languages and stacks - Deep AWS architecture expertise — has designed and operated non-trivial multi-tenant systems across compute (ECS/EKS/Lambda), data (RDS, DynamoDB, S3), networking (VPC, ALB, PrivateLink), and identity (IAM, KMS, Secrets Manager); able to reason about cost, blast radius, and failure modes at the service level, not just the diagram level - Production experience with Infrastructure as Code — Terraform, CloudFormation/CDK, or Pulumi - Fluent in modern CI/CD practice — has designed and owned pipelines (GitHub Actions, GitLab CI, CodePipeline, or equivalent) covering build, test, security scanning, and progressive deployment - Deep GitHub fluency — branching strategies, PR workflows, code ownership, GitHub Actions, and the org-level controls that matter at scale (rulesets, environments, secrets, OIDC to cloud) - Comfortable working in ambiguity, defining contracts where none exist, and shipping under reliability pressure - C1 English; comfortable in fully distributed teams Requirements - Hands-on production experience with at least one AI/LLM-powered system, including a real understanding of retrieval, prompt/context design, cost, and failure modes - Experience integrating with at least three meaningful third-party platforms in production (e.g. Slack, GitHub, Atlassian, Google Workspace, Salesforce, Stripe, IDE extensions, MCP servers) - AWS certifications at the Professional or Specialty level (Solutions Architect Professional, DevOps Engineer Professional, Security Specialty) - Experience with progressive delivery patterns — blue/green, canary, feature flags — in production at scale Benefits - 💵 Competitive USD salary - 🌴 20 business days of vacation per year + 6 National holidays - 🐣 Family Leave - 💻 A dynamic remote work culture. You can work from Anywhere! - 🚀 An entrepreneurial environment.