Talkdesk logo
Talkdesk

Experience. A better way.

Senior Solution Architect

ArchitectArchitectFull TimeRemoteSeniorTeam 1,001-5,000Since 2011H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$136K - $204K / year

Seniority

Senior

Job Description

Senior Solution Architect

Talkdesk

Role Description As a Senior Solution Architect - Healthcare & Life Sciences, you will be responsible for designing cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers. - Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements with a focus on high-value HLS use cases. - Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation. - Understand customers’ business strategy and direction and architect solutions to realize business goals & objectives. - Collaborate throughout the sales process with Sales, Sales Engineers, Professional Services, Executives, etc. - Bring innovative ideas that showcase Talkdesk’s competitive advantage and disruptive mindset. - Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing, including the development of HLS-specific SOWs and standardized workflows. - Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process. - Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap. - Partner with sales, product, and engineering to help prioritize products and features based on client needs. - Effectively translate client requirements and program characteristics, including complex EHR integrations (Epic, Cerner, etc.) and U.S. health system nuances, to internal stakeholders. - Help build out department methodology and tools to improve quality and efficiency. - Leverage strong technical acumen to identify process improvements and technical solutions. Qualifications - Bachelor's degree in a technical field or additional professional experience in a technical role. - 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment. - 3+ years in solution architecture, preferably pre-sales. - Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) (required). - Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines). - A proven track record of designing software solutions for enterprise companies. - Experienced in designing SaaS-based solutions, navigating complex sales practices and solution-based selling to CXO, senior management and director-level individuals. - Analytical, with strong business acumen. - Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels. - A passion for helping people solve problems and a proven ability to understand progressive technology. - Excellent verbal and written communication skills and meticulous attention to detail. - Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients. - Ability to work cross-functionally in a fast-paced startup environment. - Salesforce and other CRM experience preferred. Requirements - Pay Range (OTE Pay): $136,000 to $204,000. - Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Benefits - Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). - Retirement Benefits: 401(k) plan. - Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. - Paid Holidays: Talkdesk offers 14 paid holidays each year. - Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs. Method of Application - Apply online. - The application window is expected to close at least 10 days from the posting date. The application was posted on 5/22/2026. - Benefits and perks listed above may vary based on the nature of your employment with Talkdesk. - All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Related Categories

Related Job Pages

More Architect Jobs

Arionkoder logo

Staff Software Architect

Arionkoder

Arionkoder is a Product Development company that helps companies scale their impact by crafting digital solutions.

Architect3 days ago
Full TimeRemoteTeam 51-200Since 2019H1B No Sponsor

Role Description We're hiring a Staff Software Architect to own the end-to-end design of a complex software product. The role spans the full architectural surface — data, services, integrations, infrastructure, security, reliability — and sits at the intersection of engineering, product, and the customer environments the product runs inside. The right person treats constraints like multi-tenancy, legacy interoperability, cost, and regulatory exposure as first-class design inputs, not afterthoughts. This is a hands-on architect role, not a diagrams-and-handoffs role — but diagrams and decision records are part of the job. You communicate architecture clearly through C4 models (context, container, component) and lightweight ADRs that capture decisions, context, and trade-offs so the team doesn't re-litigate them six months later. You also write code on critical paths, review designs and PRs, take ownership when the parts you designed misbehave in production, and push back when a feature request would compromise the architecture. You're equally comfortable working in the abstract (RFCs, system models, trade-off analysis) and in the concrete (debugging a memory leak, profiling a hot path, rewriting an integration that's silently drifting). You're comfortable in ambiguity. You can join a product mid-flight, form a sharp view of what's load-bearing and what's incidental, and propose a direction the team can rally behind. You treat AI-augmented engineering as a force multiplier you wield with judgment — neither a gimmick nor a substitute for thinking. Qualifications - 10+ years building production distributed systems, with at least 3 years in a Staff, Principal, or Architect role - Track record of owning architectural decisions end-to-end and being on the hook when they fail — not just authoring RFCs - Demonstrated fluency communicating architecture through C4 models and capturing decisions in ADRs (or equivalent decision-record discipline) - Strong fluency in JavaScript / TypeScript and Python; comfortable reading and contributing across multiple languages and stacks - Deep AWS architecture expertise — has designed and operated non-trivial multi-tenant systems across compute (ECS/EKS/Lambda), data (RDS, DynamoDB, S3), networking (VPC, ALB, PrivateLink), and identity (IAM, KMS, Secrets Manager); able to reason about cost, blast radius, and failure modes at the service level, not just the diagram level - Production experience with Infrastructure as Code — Terraform, CloudFormation/CDK, or Pulumi - Fluent in modern CI/CD practice — has designed and owned pipelines (GitHub Actions, GitLab CI, CodePipeline, or equivalent) covering build, test, security scanning, and progressive deployment - Deep GitHub fluency — branching strategies, PR workflows, code ownership, GitHub Actions, and the org-level controls that matter at scale (rulesets, environments, secrets, OIDC to cloud) - Comfortable working in ambiguity, defining contracts where none exist, and shipping under reliability pressure - C1 English; comfortable in fully distributed teams Requirements - Hands-on production experience with at least one AI/LLM-powered system, including a real understanding of retrieval, prompt/context design, cost, and failure modes - Experience integrating with at least three meaningful third-party platforms in production (e.g. Slack, GitHub, Atlassian, Google Workspace, Salesforce, Stripe, IDE extensions, MCP servers) - AWS certifications at the Professional or Specialty level (Solutions Architect Professional, DevOps Engineer Professional, Security Specialty) - Experience with progressive delivery patterns — blue/green, canary, feature flags — in production at scale Benefits - 💵 Competitive USD salary - 🌴 20 business days of vacation per year + 6 National holidays - 🐣 Family Leave - 💻 A dynamic remote work culture. You can work from Anywhere! - 🚀 An entrepreneurial environment.

Worldwide

Role Description Join our team as an Architect! Matrix is seeking a self-driven mid to senior-level experienced Architect to join our team in one of our 7 office locations (Maumee, OH; Cincinnati, OH; Indianapolis, IN; Peachtree City, GA; Overland Park, KS; Edina, MN; or Westminster, CO). The position is salaried and includes eligibility for overtime pay. The Architect position at Matrix is a leadership role that requires a broad range of knowledge and expertise in architecture principles and practices. The ideal candidate will have strong interpersonal and management skills, the ability to work effectively with clients, and a passion for delivering innovative solutions. They should be a self-starter and problem solver with a strong understanding of building codes and all building systems. The role involves managing projects and coordinating a team of architects, engineers, and designers, and requires strong client interaction skills. While we value all of our candidates, employer Visa sponsorship is not available at this time. Key Responsibilities - Lead project designs, direct other architects and designers to complete architectural designs in accordance with accepted practices and company standards. - Assist with and lead the development of contract documents, including Revit models, drawings, details, specifications, and installation scopes of work. - Lead the development and maintenance of Revit standards, templates, and libraries. - Work with the Department Manager for team improvements, technology needs, sales strategies, proposal development, and production efficiency. - Mentor other architects and designers to facilitate a learning experience for subordinate personnel. - Manage discipline project budgets utilizing Work Breakdown Structures Report (WBS), segregating tasks and associated costs in accordance with the scope of work outlined in project proposals. - Supervise and direct assigned project personnel and control projects, including productivity, resource hours used, project changes, and adherence to predefined scope of services. - Maintain and submit accurate budget and schedule forecasts to the Project Manager, Department Manager, and Client for evaluation of productivity and schedule variance. - Maintain project correspondence file to include project-related memos, letters, scope change documentation, and associated documents. - Maintain positive client relations and develop potential work opportunities. - Works in a safe manner at all times. Adheres to both Matrix and client-established safety standards when appropriate. Qualifications - Must be legally authorized to work in the United States now or in the future without employer sponsorship. - An accredited Bachelor of Architecture degree is required. - Master of Architecture is preferred. - Minimum of 5 years of experience as a registered Architect in Industrial Architecture. - Successful completion of the Intern Development Program (IDP). - Successful completion of the Architect Registration Exam (ARE). - State Registered – Registered Architect in at least one jurisdiction with NCARB certificate. - Must be able to travel: up to 10% local/daytime travel and 5% overnight travel annually. Physical Requirements - Occasionally required to stand; walk; sit; stoop, kneel, crouch; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk, and hear. - Frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds. - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - May perform industrial field work which could include exposure to hazardous locations, inclement weather, moving mechanical parts, noise, ladders, uneven ground, and stairs. - May perform industrial field work which could include exposure to a wide range of known food allergens. Benefits - Health Insurance with Prescription Drug Coverage, Dental and Vision Insurance. - Generous Paid Time Off (Extra Days for Purchase) and Nine Paid Holidays. - Paid Parental Leave, Bereavement Leave. - Flexible Work Schedules, Work at Home Options. - Wellness Program with Incentive Dollars, Preventive Health Screenings. - Employee Assistance Program (EAP), Critical Illness and Accident Insurance. - 401(k) and Roth Plans with 5% Match and immediate vesting upon enrollment. - Market-based competitive Compensation and Overtime Pay for Salaried positions. - Quarterly Bonus Program and Spot Bonus Program. - Pre-Tax Health Savings Account (HSA) with Match, and Pre-Tax Flexible Spending Account (FSA). - Life Insurance Paid by Matrix and Buy-Up Options. - Short-Term and Long-Term Disability Plan Paid by Matrix. - Technical, Managerial, and Administrative Career Paths. - Onboarding and Mentoring, Internal Training and Cross Training. - PE Certifications, Registration, and Renewals. - Assessments and Leadership Development. - External Certification Programs, Professional Memberships. - Tuition Reimbursement Program. - Regular Employee Updates and Town Halls, Annual Engagement Surveys. - Employee Service Awards and Peer Recognition. - Strong Fundamentals (Core Values). - Employee Referral Program/Bonus. - Casual Dress. - Discount Programs. - Community Involvement Committee. - Sports Teams and Clubs. Salary Information We offer market-competitive compensation for an Architect, with a base range of $83,000 to $112,000 annually, that includes profit sharing, ESOP participation, 401(k) matching, and overtime pay. Salaries are based on experience, skills, and qualifications. Equal Employment Opportunity Matrix Technologies, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

United States
$83K - $112K / year
Architect3 days ago

Role Description The SAP Basis Administrator and Infrastructure Architect is responsible for designing, implementing, and maintaining enterprise SAP environments across a complex, multi-system landscape. This role provides both hands-on Basis administration and architectural guidance, supporting system upgrades, performance optimization, and infrastructure strategy. The position works closely with technical and functional teams to ensure SAP environments are stable, scalable, and aligned with enterprise standards. Key Responsibilities - SAP Basis Administration & Operations - Perform installation, configuration, and maintenance of SAP systems and supporting components. - Manage enhancement packs, support packages, OSS notes, and system upgrades. - Monitor system performance and conduct workload analysis, error analysis, and health checks. - Manage SAP profiles, parameters, and system configurations. - Administer system copies, client copies, refreshes, and transport management. - Infrastructure Architecture & System Design - Provide architectural guidance for SAP environments across Microsoft Windows Server and SQL Server platforms. - Define hardware specifications and support infrastructure planning for SAP landscapes. - Develop implementation strategies, processes, and best practices for system deployment and maintenance. - Assist in creating high-level implementation roadmaps and solution designs. - Performance Optimization & Troubleshooting - Analyze system and database performance and implement tuning improvements. - Troubleshoot infrastructure, OS, and SAP-related issues. - Ensure optimal disk layout, filesystem structure, and operating system configuration. - Establish OSS and EarlyWatch connections for proactive system monitoring. - Integration & Platform Support - Support SAP integrations with third-party systems and technologies. - Work across multi-system SAP environments including core application, analytics, and integration platforms. - Provide technical consulting for development, functional, and integration teams. - Project Leadership & Collaboration - Lead technical initiatives and coordinate work across multiple teams. - Provide work estimates, manage change requests, and ensure timely delivery. - Collaborate with technical, functional, and business teams to align solutions with requirements. - Investigate new SAP technologies and recommend improvements. - Documentation, Training & Knowledge Transfer - Develop and maintain technical documentation and operational procedures. - Provide formal knowledge transfer through documentation, training sessions, and peer mentoring. - Communicate technical concepts, risks, and issues effectively to stakeholders. Qualifications - Bachelor’s degree in Information Technology, Business, or equivalent professional experience. - 10 or more years of experience with ABAP solution architecture. - 10 or more years of experience with ABAP and Java installation and configuration. - 10 or more years of experience with SAP upgrades, enhancement packs, OSS notes, support packs, and troubleshooting. - 5 or more years of experience working with SAP NetWeaver releases. - 5 or more years of experience supporting SAP in public sector environments. - Strong experience with Microsoft Windows Server and SQL Server environments. - Experience working with virtualization technologies such as VMware. Preferred Qualifications - Experience supporting ECC, SRM, BW, PI, Solution Manager, Fiori, or Business Objects environments. - Experience with SAP architecture and solution design. - Experience with Microsoft Office tools including Word, Excel, Visio, and Project. - Experience with Microsoft Server and SQL Server administration. - Experience supporting SAP upgrades and enhancement pack implementations. - Project management experience. Core Skills & Attributes - Strong leadership and technical mentoring capabilities. - Excellent written and verbal communication skills. - Strong analytical and problem-solving abilities. - Ability to work in fast-paced, complex environments. - Strong collaboration across technical and functional teams. - Attention to detail and commitment to system reliability and performance. Benefits - Competitive salary. - 100% Remote. - Open to nationwide candidates. - Senior Level (10 or more years of relevant SAP and infrastructure experience). This is a remote position.

United States
TetraScience logo

Scientific Data Architect

TetraScience

TetraScience is a cloud-native technology company that develops software and hardware solutions for monitoring and managing research experiments, as well as clo

Architect3 days ago

Scientific Data Architect - Indianapolis Hybrid Scientific Data Architect Full time Indianapolis, Indiana, United States   You are a product-minded, outcome-obsessed driver of technical scientific solutions. You a high velocity self-starter. You refuse to let uncertainty obstruct your path to designing and building solutions. You roll up your sleeves, try things out, and get things done. You do not hesitate to prototype, demo, and build in order to accelerate delivery of products for your end users. You thrive in environments where you can collaborate with scientists, product managers, and engineers to transform complex scientific data into actionable outcomes. Your ability to engage with scientists and business leaders alike makes you a key player in maximizing the value of scientific data. With rich experience applying cutting edge data methodologies to the biopharma R&D domain, you bridge understanding between present-day pain points and generalizable solutions. You are an insatiable learner, with a track record of deeply learning new tools, methods, and domains. You fundamentally embody the principles of extreme ownership and have a demonstrated history of building extensible data models and applications for Biopharma end users to maximize value from their data via analysis and integration with AI/ML. This role will require extreme self-discipline and determination as we forge a category that will fundamentally and forever change the life science industry.   What You Have Done - PhD with +4 years or Masters with +8 years of industry experience in life sciences  with extensive domain knowledge in drug discovery (target ID through lead optimization), preclinical development, CMC (all drug modalities), or product quality testing. - Proven track record of defining, designing, prototyping, and implementing productized AI/ML-driven use cases in cloud environments - Collaborated with cross-functional teams, including product managers, software engineers, and scientific stakeholders. - Performed extensive exploratory data analysis and workflow optimization to enable scientific outcomes not previously possible. - Engaged diverse audiences, from scientists to executive stakeholders using your excellent communication and storytelling abilities. - Advised scientists in a consulting capacity to further research, development, and quality testing outcomes. Requirements What You Will Do   - You will be a critical team member in a unique partnership to industrialize Scientific AI. As such, you will engage directly with customers onsite a couple of days per week in the Indianapolis area, building strong relationships, deeply understanding their scientific data challenges and requirements, and accelerating solutions. - Design and implement extensible, reusable data models that efficiently capture and organize scientific data for scientific use cases, ensuring scalability and future adaptability. - Translate scientific data workflows into robust solutions leveraging the Tetra Data Platform. - Own, scope, prototype, and implement solutions including: - Data model design (tabular & JSON) - Python-based parser development. - Lab software (e.g., ELN/LIMS) integration via APIs. - Data visualization and app development in Python (using app frameworks like Streamlit and plotting tools like holoviews and Plotly)  - Collaborate with Scientific Business Analysts (SBAs), customer scientists and applied AI engineers to develop and deploy models (ML, AI, mechanistic, statistical, hybrid) - Programmatically interrogating proprietary instrument output files. - Dynamically iterate with scientific end users and technical stakeholders to rapidly drive solution development and adoption through regular demos and meetings - Proactively communicate implementation progress and deliver demos to customer stakeholders. - Collaborate with the product team to build and prioritize our roadmap by understanding customers’ pain points within and outside Tetra Data Platform. - Rapidly learn new technologies (e.g., new AWS services or scientific analysis applications) to develop and troubleshoot use cases - Must be able to travel to client sites in St.Louis, Indianapolis, Chicago regions. Benefits - Competitive Salary and equity in a fast-growing company. - Supportive, team-oriented culture of continuous improvement. - Generous paid time off (PTO). - Flexible working arrangements - Remote work when not at Customer Sites We are not currently providing visa sponsorship for this position.

Indiana