Forward Deployed Engineer

EngineerEngineerFull TimeRemoteMid LevelTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

11 days ago

Salary

$95K - $150K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishCloud

Job Description

Forward Deployed Engineer

Intermedia Cloud Communications

• Lead customer-facing AI Application deployments from project kickoff through go-live and hypercare. • Facilitate discovery workshops with IT, Contact Center, CX, CRM, and executive stakeholders. • Configure and deploy AI Applications across voice and digital channels, including AI Receptionists, Intelligent Routing Agents, Virtual Assistants, and custom AI workflows. • Build and test REST API integrations, webhook configurations, data flows, authentication, and CRM writeback processes. • Author test plans, support UAT, lead go-live readiness, and provide structured hypercare support. • Partner with Product and Engineering teams to communicate customer feedback, product gaps, and deployment learnings.

Job Requirements

  • 2-3+ years of hands-on experience in Professional Services, solutions engineering, technical implementation, or customer-facing SaaS/Cloud deployment.
  • Experience deploying or supporting Contact Center technologies, including IVR, ACD/routing, queue management, agent workflows, or reporting.
  • Exposure to UCaaS, CCaaS, Contact Center, or Cloud Communications platforms such as Intermedia, RingCentral, Zoom, Vonage, 8x8, Five9, NICE CXone, Genesys, or Twilio.
  • Strong understanding of Contact Center architecture, call flows, IVR/IVA, skills-based routing, reporting, and customer experience metrics.
  • Hands-on experience with CRM integrations, APIs, webhooks, JSON/XML data mapping, OAuth 2.0, and basic API troubleshooting.
  • Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) with company match.
  • Flexible PTO.
  • Annual professional development budget.
  • Paid parental leave.
  • Access to Intermedia's Communications Platform.

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