Restaurant365

• Design, build, and maintain lightweight automations that support SE workflows, including call recap and follow-up generation, configuration and POV helpers, RFP and security-response accelerators, and reusable workflow patterns. • Partner with customer technical and operational teams on complex automation and integration use cases where Restaurant365 is a core system dependency. • Define reference patterns, validate data flows, document ownership boundaries, and help customers or partners implement solutions they can support long term. • Partner with RevOps and SE leadership to define and maintain the core data model linking opportunity, SE engagement, technical win, and deal outcome. • Build and maintain standard dashboards for SE performance, coverage, and win/loss insights. • Create lightweight playbooks, demos, and enablement materials for SE and AE teams; document repeatable integration and automation patterns; and provide structured feedback to Product, Engineering, and RevOps on recurring field needs and productization opportunities. • Operate with clear prioritization, stakeholder communication, and measurable business outcomes across influenced ARR, adoption, time saved, and risk reduction.

Title: Director, People Business Partner Location: Austin, TX/Akron, Ohio/Irvine, CA / Denver, CO / Silicon Valley Region Job Description: Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too! The Director, People Business Partner is a senior People leader responsible for shaping and operationalizing the People Business Partner model at Restaurant365. This role serves as a strategic advisor to executives and senior leaders, leads and guides the PBP team, and builds scalable processes, playbooks, and best practices that strengthen how People partners support the business. This leader will align workforce, talent, organization, and leadership strategies to business priorities across multiple functions and growth stages. The role is both strategic and hands-on-setting direction for the PBP function while also rolling up sleeves to directly support executives and critical client groups as needed. The Director will drive consistency, rigor, and measurable outcomes across workforce planning, organization design, talent management, performance, employee relations, compensation partnership, people analytics, and change leadership while helping R365 scale in a practical, people-centered way. How you'll add value: PBP Function Leadership & Operating Model - Lead, coach, and develop the People Business Partner team, setting clear expectations, priorities, and service standards. - Build, refine, and operationalize the PBP model, including core processes, playbooks, tools, templates, and best practices that improve consistency, quality, and scale. - Establish team operating rhythms for workforce planning, talent reviews, organizational changes, performance cycles, and executive partnership. - Guide PBPs on complex business, talent, and employee matters while elevating overall capability, judgment, and partnership across the team. - Partner across the People Team to ensure strong alignment among PBPs, People Operations, Talent Acquisition, Total Rewards, Learning & Experience, and Legal. Executive Partnership & Business Support - Serve as the strategic People advisor to assigned executives and senior leaders, translating business priorities into practical people strategies and actions. - Roll up sleeves to directly support executive leaders and client groups as needed, particularly during business-critical moments, leadership transitions, restructures, or gaps in coverage. - Use strong business acumen, data, and judgment to advise on organizational effectiveness, talent needs, team design, leadership capability, and employee experience. - Build trusted relationships with leaders and provide direct, thoughtful coaching on performance, leadership, team health, and change. Workforce, Talent & Organization - Lead workforce planning efforts with leaders and FP&A to align headcount, capabilities, and organizational structure with company strategy and budgets. - Partner on organization design, role clarity, leveling, job architecture, and position management to support growth, efficiency, and scale. - Drive talent management processes including performance reviews, talent assessment, succession planning, leadership development, and career growth. - Partner with leaders to identify organizational risks, capability gaps, retention concerns, and development priorities, and turn those insights into action. - Support global and evolving business needs, including organizational changes tied to new functions, international growth, or Mexico operations, as applicable. Employee Relations, Risk & Change Leadership - Act as a senior escalation point for complex and sensitive employee relations matters, balancing business needs, employee experience, and risk. - Guide leaders and PBPs on investigations, performance matters, corrective action, leaves, accommodations, policy interpretation, and sensitive employment decisions. - Ensure People practices and decisions align with company policy and applicable employment laws and are applied thoughtfully and consistently. - Lead the people side of change initiatives, restructures, leadership transitions, and process improvements with clear communication and sound change management. Analytics, AI & Operational Excellence - Leverage Workday, people analytics, AI, and automation tools to improve insight, speed, and consistency in HR business partnering work. - Identify repeatable workflows that can be simplified, standardized, or automated across the PBP model, including reporting, documentation, communications, and knowledge management. - Define and monitor key people metrics to inform decisions and measure impact across talent, organization, and workforce outcomes. - Sets and ensures responsible use of AI and automation in HR workflows with guardrails and appropriate attention to privacy, data quality, bias mitigation, and good judgment in alignment with R365 AI guidelines. What you'll need to be successful in this role: - 12-15+ years progressive Human Resources/People experience, with significant time as a strategic HR/People Business Partner supporting senior leaders in matrixed, high‑growth organizations; experience in SaaS and/or pre‑IPO environments strongly preferred. - 5+ years of people leadership experience, including directly managing and developing HR/People Business Partner teams and/or HR centers of expertise. - Proven success building and scaling HRBP/PBP processes, operating models, and best practices that improve effectiveness, consistency, and business impact. - Strong experience partnering with executives on workforce planning, organization design, leadership effectiveness, talent strategy, performance management, and organizational change. - Demonstrated ability to operate as both a strategic leader and hands-on business partner, with a willingness to step in directly where needed. - Strong employee relations capability and sound judgment in managing sensitive and complex people matters. - Experience partnering on compensation matters, including market alignment, promotions, and variable or sales incentive plans. - Strong analytical, systems-thinking, and problem-solving skills, with the ability to use data to shape recommendations and decisions. - Demonstrated experience using AI, automation, and digital tools to improve HR workflows, efficiency, and quality of work. - Strong understanding of employment law, HR practices, and risk management principles. - Excellent communication, coaching, and executive presence with the ability to influence leaders at all levels. - Bachelor's degree in Human Resources, Business, or related field, or equivalent experience. - SPHR, SHRM-SCP, or similar certification preferred. - Proficiency with Workday, HRIS tools, Microsoft Office, people analytics/reporting tools, and AI-enabled productivity platforms. - Ability to travel up to ~10-15% based on business needs (e.g., key leadership meetings, onsite support for major changes, Mexico office visits). Core Competencies - HR Knowledge and Expertise - Deep, current understanding of HR/People practices and employment law, and when to bring in specialists. - Strategic Business Acumen - Connects People strategy to business priorities, SaaS metrics, and financial outcomes. - Customer Focus & Stakeholder Partnership - Anticipates leader and employee needs; delivers practical solutions and high‑quality partnership. - Analytical & Critical Thinking - Uses data, insight, and systems perspective to diagnose problems and design sustainable solutions. - Builds Relationships, Trust & Credibility - Seen as a trusted advisor who can give honest, direct feedback that leaders act on. - Social Agility & Influence - Navigates complex, matrixed environments and drives alignment across diverse stakeholders. - Collaborative & Inclusive - Champions inclusion, psychological safety, and diverse perspectives in decision‑making. - Change Leadership & Organizational Design - Leads through ambiguity and complexity; designs structures and processes that enable growth. - Effective Communicator & Coach - Communicates with clarity and empathy; coaches leaders and PBPs to higher performance. - Digital Fluency, AI & Automation - Comfortably adopts, experiments with, and scales digital, AI, and automation tools in HR workflows while ensuring responsible, ethical, and inclusive use. - Proactive & Results‑Driven - Takes initiative, drives accountability, and delivers measurable outcomes for the business and employees. R365 Team Member Benefits & Compensation - This position has a salary of $160,000-195,000. The above rate represents the expected salary for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. - Comprehensive medical benefits, 100% paid for employee - 401k + matching - Equity Option Grant - Unlimited PTO + Company holidays - Wellness initiatives #BI-Remote $160,000 - $195,000 a year #LI-LC1

• Work with Enterprise Sales Manager, Strategic Account Executives and Sales Development team to identify and sell into specified national restaurant enterprise brands and their franchisees. • Generating pipeline that leads to closed revenue and quota attainment. • Selling on value and return on investment vs. features & functions. • Uncovering pain points and business impact that maps back to our solutions. • Demonstrating adaptability and flexibility as part of an ever-growing team. • Manage entire sales cycle from self-sourcing new opportunities to close. • Ensure new Customers remain on track to “go live” in implementation, post-sale. • Maintain accurate pipeline and forecast. • Network with existing customers and vendor partners to build and maintain a long-lasting business relationships. • In-depth knowledge of the R365 platform to present to prospective clients. • Continual industry research to identify trends in the marketplace. • Work with Sales Engineers to perform complex demos, conduct requirements analysis & scoping. • Utilize a systematic approach and process on a new opportunity from start to finish in order to close business. • Other duties as assigned.

• Own and drive net-new payroll sales into strategic restaurant accounts, including national and regional franchise brands • Prospect and develop a pipeline of qualified payroll opportunities through outbound outreach, inbound referrals, and cross-sell motions within the existing R365 customer base • Lead discovery conversations with HR, Payroll, Finance, and Operations leaders to uncover workforce pain points and align R365 Payroll solutions to business outcomes • Execute a consultative, value-based sales process from first contact through close, including demos, proposals, and negotiation • Partner with Sales Engineers to deliver compelling platform demonstrations tailored to payroll and workforce workflows in the restaurant industry • Develop and present business cases quantifying the ROI of migrating to R365 Payroll — including labor cost reduction, compliance risk mitigation, and administrative time savings • Collaborate with the broader Strategic Accounts team to identify payroll expansion opportunities within existing R365 accounting and operations customers • Maintain accurate pipeline data, activity logs, and revenue forecasts in Salesforce & Gong • Stay current on payroll compliance regulations relevant to the restaurant industry, including federal, state, and local wage laws, tip credit rules, and overtime requirements • Represent R365 as a payroll subject matter expert at industry events, prospect meetings, and customer-facing engagements • Provide a smooth handoff to Implementation and Customer Success teams post-sale, ensuring expectations are set and the customer is set up for long-term success • Demonstrate adaptability and a high level of accountability as part of a rapidly scaling sales organization • Other duties as assigned

• Work with Regional Sales Manager and Sales Development team to identify and sell into new accounts • Generating pipeline that leads to closed revenue and consistent quota attainment • Selling on value and return on investment vs. features & functions • Uncovering pain points and business impact that maps back to our solutions • Demonstrating adaptability and flexibility as part of an ever-growing team • Manage entire sales cycle from self-sourcing new opportunities to close • Ensure new Customers remain on track to “go live” in implementation, post-sale • Maintain accurate pipeline and forecast • Network with existing customers and vendor partners to build and maintain a long-lasting business relationship • In-depth knowledge of the R365 platform to present to prospective clients • Continual industry research to identify trends in the marketplace • Build and maintain a long-lasting business relationship • Other duties as assigned

Title: Marketing Operations Manager Location: Mexico City Type: Full Time Workplace: hybrid Category: Revenue Operations Job Description: Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! This role is based in Mexico City and follows a hybrid schedule (3 days per week in the office). As the position supports U.S. operations, team members may be required to work on certain Mexico holidays based on business and operational needs. The Marketing Operations Manager owns our marketing automation engine and is the core architect behind an AI-powered, highly integrated demand system. You will own Marketo day to day and lead our migration from Marketo to HubSpot, while also serving as the SEM integrations and domain expert. You’ll define the roadmap for marketing automation, manage high‑impact integrations (especially with Google Ads and paid media), and ensure our tools and channels work together to support scalable, efficient growth. You’ll partner closely with Marketing, RevOps, Sales, and the Enterprise Cloud Technology team to improve conversion, efficiency, and data quality. How you'll add value: Marketing Automation & MarTech Ownership - Own, administer, and optimize Marketo as the primary marketing automation platform (governance, configuration, user management) - Establish and maintain standards for programs, channels, campaign types, and naming conventions in Marketo and future HubSpot - Own and optimize integrations between Marketo and Salesforce (SFDC), Google Ads, paid social, Zapier, Glean, and other downstream tools - Ensure integrations are correctly configured, monitored, and optimized to improve SEM and paid media efficiency - Own online/offline conversion tracking and enhanced conversions between Marketo/HubSpot, Zapier, and Google Ads (e.g., GCLID handling, timestamp logic, error troubleshooting, time zone/format alignment) - Design, build, and maintain automation workflows (webhooks, Zaps, smart campaigns, qualification flows) to reduce manual work and improve data quality - Manage and operationalize AI and productivity tools (Glean, Profound, Clay, Actively) to support content creation, enrichment, list building, and campaign execution - Build, iterate, and maintain lead and account scoring models (fit and behavior), including industry and firmographic enrichment Marketo → HubSpot Migration Leadership - Co-Manage end-to-end migration from Marketo to HubSpot, including: - - Audit of current Marketo architecture (programs, fields, scoring, workflows, integrations) - Data and field mapping between Marketo, SFDC, and HubSpot - Rebuilding and improving critical programs, nurtures, and automations in HubSpot - Aligning channel structure, lifecycle stages, and campaign hierarchy in HubSpot - Defining and executing QA/UAT plans and sign-off criteria with stakeholders - Identify Hubspot Ai use cases that will simplify work and streamline workflows - Create and maintain clear migration documentation, timelines, and status updates - Proactively identify and mitigate risks to data integrity, reporting continuity, and campaign performance Day-to-Day Campaign, Email, & Webinar Operations - Ensure reliable, scalable execution of always-on and campaign-based programs by: - - Setting up SFDC campaigns, campaign member statuses, and hierarchies - Cloning and configuring Marketo/HubSpot programs (tokens, smart lists, flows, channel/statuses) - Managing webinar operations end-to-end (Zoom / GoToWebinar, registration flows, attendance sync, on-demand tracking) - Own technical execution for forms, landing pages, and lead capture, including ungated workflows and guides lead forms - Maintain the email and campaign calendar, minimizing collisions and coordinating dependencies Stakeholder Management & Process - Manage the MOPs intake and backlog in Jira and Monday.com, including triage, prioritization, and status communication - Translate business requests from marketing stakeholders into clear technical requirements and proposed solutions - Document and refine SOPs for recurring workflows (webinars, campaign builds, scoring changes, data fixes, migration runbooks) Educate and enable marketers on best practices for leveraging Marketo/HubSpot, SEM integrations, and related tools What you'll need to be successful in this role: - 5–7+ years of experience in Marketing Operations / RevOps at a B2B SaaS company (or similar environment) - Deep hands-on Marketo admin/owner experience (program design, smart campaigns, lifecycle, scoring, integrations) - Demonstrated experience migrating from Marketo to HubSpot (or similar MAP migration), including field mapping, program rebuilds, and change management - Strong working knowledge of: - - SEM/Google Ads strategy and execution, including account structure, audience strategy, and optimization levers - Deep integration between SEM platforms and Marketo/HubSpot, including online/offline conversion tracking, audience syncs, GCLID handling, and core measurement concepts - Salesforce (SFDC) campaign and lead management - Workflow tools such as Zapier (or similar iPaaS) for building and debugging automations - AI-powered tooling across Glean, Profound, and HubSpot AI for content generation, enrichment, and workflow automation - Strong data mindset: comfortable with complex field mappings, timestamps, IDs, and error logs; able to reason through edge cases and constraints - Experience designing, implementing, and documenting repeatable processes (campaign templates, webinar playbooks, request/brief templates, migration checklists) - Excellent stakeholder communication skills: able to explain complex technical issues in simple terms and set clear expectations on timelines, trade-offs, and risks Benefits and Compensation - Compensation for this position is $644,000 - $966,000 MXN annually ($53,666-$80,500 monthly), depending on experience. We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Benefit options include: - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Meal Allowance - Monthly Internet & Electricity Stipend - Mental Health Support Resources - And more! $644,000 - $966,000 a year DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

• Drive partner-sourced and partner-influenced pipeline, commercial performance, and relationship health across a portfolio of reseller Solution Partners. • Collaborate closely with Sales, Marketing, Enablement, Billing, RevOps, and Customer Success to recruit and onboard new partners, execute joint go-to-market plans, and govern performance against program tiers and revenue goals. • Serve as the primary commercial and contractual owner for reseller partners while reinforcing clear swim lanes with direct Sales and Partner Success Managers (PSMs). • Build and execute joint GTM plans for reseller partners aligned to channel revenue and pipeline goals. • Monitor partner performance against program thresholds that unlock benefits such as PSM and Marketing support. • Act as the executive escalation point for sales and contractual issues related to reseller partners. • Lead QBRs and business reviews with active and high tier reseller partners.

• Track, analyze, and communicate performance metrics: Own regular reporting and KPIs for Customer Support; identify trends, areas for improvement, and provide actionable insights to leadership • Define tooling requirements: Act as a business owner and power user of Freshdesk and related tools (Zendesk, ServiceNow, Intercom, etc.); define requirements, monitor adoption, and partner with the Systems/IT team for configuration and implementation. • Streamline support processes: Design and recommend workflows, automations, and process improvements that reduce friction, scale with growth, and improve customer/agent experience. • Refine AI support strategy: Drive initiatives that leverage AI to deliver faster, more accurate customer help and improve agent efficiency. • Drive Customer Support strategy: Design and deliver critical initiatives that strengthen the Support function’s impact on renewals, retention, and overall customer success. • Provide thought leadership: Research and apply industry-leading support operations methodologies, ensuring our team remains efficient, innovative, and customer-focused. • Build scalable initiatives: Develop proactive programs, processes, and prevention strategies that improve efficiency and enable Support to focus on delivering customer value. • Partner cross-functionally on data and systems projects: Collaborate with the Systems, Product, and Analytics teams to design metrics, align data definitions, improve tooling, and drive data-informed decision making across the customer lifecycle. • Partner with leadership: Act as a trusted advisor to the Support Leadership Team, ensuring alignment between operational initiatives and long-term strategy, providing the visibility, insights, and recommendations they need to make data-driven decisions.

• Own and grow the Referral partner portfolio • Serve as the primary point of contact for all Solution Partners on the Referral track (non‑strategic, non‑reseller). • Build and maintain partner relationship maps across leadership, sales, and marketing stakeholders. • Run a lightweight governance rhythm with key partners focused on pipeline and revenue. • Drive sourced pipeline and influenced ARR • Design and execute simple, repeatable referral motions that partners can run with minimal friction. • Hit and exceed quarterly targets for: Partner‑driven opportunities created; Partner‑influenced ARR. • Partner with AEs, SEs, and xDRs to ensure referred opportunities are pursued with urgency. • Make referral processes “frictionless” for partners and Sales. • Monitor and improve attribution hygiene so partner impact is accurately reflected in dashboards. • Recruit and activate new productive partners that align with our ICP. • Collaborate with the Solution Partner Account Manager team to avoid channel conflict.

• Oversee the delivery of payroll and financial operations, including payments, to ensure accuracy, timeliness, and client satisfaction. • Streamline processes to improve efficiency and service quality. • Leverage technology and automation to scale operations and enhance customer experiences. • Monitor and optimize KPIs to achieve and exceed operational goals. • Own fiduciary oversight of all payroll funds, ensuring proper segregation, secure movement, accurate funding, and daily reconciliations to protect client and company assets. • Ensure timely and compliant payroll tax filings and remittances across all federal, state, and local jurisdictions, including year-end reporting and regulatory documentation. • Establish and maintain strong internal controls, including segregation of duties, approval workflows, and reconciliation processes to safeguard financial integrity. • Oversee payroll-related financial reporting, ensuring accurate general ledger alignment, liability tracking, accrual validation, and audit readiness. • Lead regulatory response and issue resolution, serving as the executive escalation point for tax authority notices, compliance matters, and financial discrepancies. • Implement risk mitigation frameworks to prevent funding errors, compliance failures, and financial exposure, while ensuring operational scalability and audit compliance. • Ensure full compliance with federal, state, and local regulations related to payroll, tax, and financial transactions, including IRS and Department of Labor requirements. • Lead internal and external audits, assessing and mitigating risks to maintain operational integrity. • Stay updated on regulatory changes and adjust policies and procedures accordingly. • Act as the primary liaison for audits and regulatory reviews. • Develop and deliver training programs to promote compliance awareness across the organization. • Collaborate with the executive team to define and execute strategic initiatives aligned with company objectives. • Identify market trends to enhance service offerings and expand the client base. • Drive initiatives focused on cost management, scalability, and profitability. • Build and maintain strong client relationships, ensuring transparency and compliance in service delivery. • Establish and manage vendor partnerships to enhance operational efficiency and meet regulatory standards. • Lead and mentor a high-performing team, fostering a culture of accountability and continuous improvement. • Recruit, train, and develop talent to meet current and future business needs. • Promote collaboration across departments to drive innovation and operational excellence.