• Drive project management and coordination cross-functionally with Repair Operations teams, external partners, and engineering groups to resolve complex repair issues • Manage the end-to-end repair lifecycle for Ciena products • Partner closely with Ciena Engineering teams to advance repair enablement, first pass evaluation (FPE) preparation, and continuous process improvement projects in the area of Repairs Operations • Lead and manage MRB reduction initiatives that enable cost reduction opportunities and reduce lead times • Define, manage, and report on key operational metrics while identifying opportunities for improvement • Identify and drive continuous improvement initiatives within repair operations, leveraging data analysis and lean methodologies • Use data and analytics to surface systemic issues, recommend solutions, and implement corrective action plans • Champion engineering-driven optimization across repair processes and materials flow

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Responsible for business as well as team management. - Manages customer project delivery. - Revenue as detailed in Impact section. - Very large/ complex/ multiple regions or global. - High/ very high risk. - High/very high complexity legal and commercial issues. - Manages project financials including P&L. - Meets or exceeds SOAR approved budgets. - Provides reliable financial forecasts to the management. - Manages business development. - Identifies and develops new opportunities with client. - Supports early qualification and opportunity assessment for large and complex opportunities. - Acts as opportunity manager for high risk deals. - Manages client relationships. - Manages complex multi-function and/or global delivery relationships with senior and executive ("C" level) client management. - Communicates the direct value our capabilities will provide to our business partners and customers. - Manages project team. - Manages internal as well as external resources with a team size greater than 40 people. - Mentors and encourages skill development of project team members through others. - Provides detail performance review input and development recommendations for key contributors. - Mentors others, providing a role model and support for individual development. Qualifications - First level university degree. - Advanced degree preferred. - 10 years experience in project management or in like roles/businesses. Requirements - Demonstrates an in-depth knowledge of key operational policies, processes and methodologies applicable to project management. - Recognized as a leader in the company's PM Professions community. - PMP Certified. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing. - Personal & Professional Development: Programs catered to helping you reach career goals. - Unconditional Inclusion: A culture that celebrates individual uniqueness and values varied backgrounds.

• Lead the planning and execution of advisory boards, and other HCP engagements • Ensure all programs are delivered on time, within scope, and aligned with client expectations • Partner closely with Strategic Account Directors, Scientific Directors, and Program Coordinators to manage workflows, budgets, and logistics across multiple programs • Ownership of timelines, vendor coordination, MLR processes, and financial tracking • Serve as a key point of contact for clients, providing regular updates and ensuring a seamless experience from planning through execution • Mentor junior team members and contribute to overall program success and client satisfaction

• Drive end-to-end execution of product development programs, including planning, scheduling, resource coordination, and risk management across assay, software, and systems development, ensuring alignment with regulatory and business requirements. • Support regulatory product development activities, ensuring alignment with regulated processes and quality systems, including design control processes (ISO 13485), software lifecycle standards (IEC 62304), change management, and quality system requirements (FDA, CAP/CLIA), including documentation and traceability of requirements and deliverables. • Coordinate regulatory submission readiness, including support for Investigational Device Exemptions (IDEs), pre-submissions, and other global regulatory filings. • Lead cross-functional alignment across R&D, software, regulatory, quality, and clinical teams to ensure clear requirements, priorities, and deliverables. • Translate product strategy into actionable program roadmaps, including timelines, milestones, and interdependencies, ensuring alignment with organizational priorities and securing stakeholder buy-in. • Extract and refine user needs and requirements from stakeholders and lead teams to focus on the most valuable deliverables. • Partner with Alliance Management to manage external biopharma and CDx partnerships, coordinating joint program plans, deliverables, timelines, and communication across organizations. • Adhere to formal governance processes to communicate program status, risks, and trade-offs; escalate issues as needed; and present data-driven recommendations and business proposals to senior leadership to enable timely, informed decision-making. • Identify, track and manage program risks and dependencies, proactively identifying mitigation strategies and driving issue resolution. • Drive cross-functional accountability, influencing without direct authority to ensure alignment, ownership, and timely execution. • Support continuous improvement of product development processes, tools, and cross-functional ways of working. • Cultivate, build and maintain positive and collaborative relationships with cross-functional teams.