Ciena

• Lead NPI supply chain execution from prototype through early ramp • Ensure material availability, supplier readiness, and build schedule alignment • Own the NPI material management process • Partner with EMS and OEM suppliers to establish executable NPI build plans • Drive lifecycle management discipline for new products • Lead cross-functional NPI readiness reviews • Develop the team’s operating cadence, metrics, and escalation process • Serve as the supply chain escalation point for prototype-to-ramp material constraints • Identify and support process improvements

Role Description Ciena is seeking an engaged and high-energy Software Engineer to contribute to firmware development for Optical Network Unit (ONU) systems. This role is critical to delivering reliable, production-quality embedded software that supports next-generation intelligent networking solutions. The position enables direct impact on system performance, security, and scalability across the full firmware stack. This can be a remote role; however, preference is to find a candidate that lives within driving distance to one of our Ciena offices. How you will make an impact: - Design and maintain embedded Linux firmware for OpenWrt-based ONU systems - Implement PON subsystem software including XGS-PON registration, OMCI agent functionality, eOMCI, Active-Active coordination, and MIB synchronization - Integrate Ethernet switching subsystems, including VLAN operations, port management, QoS classification, scheduling, shaping, and LACP - Develop U-Boot bootloader extensions, firmware upgrade flows, and version management mechanisms - Implement platform security capabilities including TPM 2.0 integration, Secure Boot, and OMCI-level encryption - Develop and maintain OpenWrt package Makefiles, custom feeds, and build systems - Execute code reviews, testing, and debugging from lab bring-up through field deployment Qualifications - Education: Master's degree in Computer Engineering, Electrical Engineering, Computer Science OR Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science - 3+ years of experience in embedded software or firmware development - Application of C programming for embedded or systems-level software; utilization of C++ - Application of embedded Linux including kernel drivers, device trees, init systems, and cross-compilation - Utilization of OpenWrt or comparable embedded Linux build systems such as Yocto or Buildroot - Application of networking fundamentals including Ethernet, VLANs, QoS, LACP, and TCP/IP - Utilization of bootloaders including U-Boot and firmware lifecycle management processes Requirements - Application of PON technologies including XGS-PON and GPON, and OMCI protocol stack (ITU-T G.988) - Utilization of Marvell or Broadcom switching components or equivalent merchant silicon SDKs - Application of TPM 2.0 integration or Secure Boot implementation in embedded platforms - Utilization of NAND flash memory layouts, UBI/UBIFS, and MTD subsystems - Application of inter-process communication methods including ubus, Unix sockets, and shared memory - Application of CAN bus technologies Benefits - The salary range for this role in Canada is $84,600 - $135,200 - The salary range for this role in the USA is $94,500 - $150,900 - Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission - Comprehensive benefits package, including medical, dental, and vision plans - Participation in 401(K) (USA) & DCPP (Canada) with company matching - Employee Stock Purchase Program (ESPP) - Employee Assistance Program (EAP) - Company-paid holidays, paid sick leave, and vacation time - Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence

• Engage customers during pre-sales activities to align technical solutions with business and network requirements • Design architectural solutions for packet-optical and networking technologies across customer environments • Develop detailed solution designs, including RFx responses and solution costing • Deliver technical demonstrations, trials, and proof of concepts to validate solutions • Represent the primary technical interface for customers throughout the sales cycle • Collaborate with regional and global sales, technical, and partner teams to align on opportunity execution • Drive solution direction by evaluating and discussing technology alternatives to achieve optimal outcomes

Role Description Ciena Communications, Inc. is seeking a dynamic Consultant, Field Service Project Management to lead and manage the successful delivery of field service projects, ensuring exceptional customer experience and efficient project execution. - Lead and manage the entire lifecycle of field service projects, from initiation to closing, ensuring adherence to scope, budget, and timeline. - Develop and maintain strong customer relationships, acting as a primary point of contact and ensuring high levels of customer satisfaction (CX). - Effectively communicate project status, risks, and issues to stakeholders, including customers and internal management, through clear and concise management reporting. - Negotiate project scope, timelines, and resources with customers and internal teams, demonstrating strong assertiveness when necessary. - Proactively identify and resolve project challenges and roadblocks using strong problem-solving skills. - Develop and manage project budgets, ensuring financial targets are met and controlled. - Collaborate effectively with internal and external partners, fostering strong interpersonal relationships and partnership management. - Drive decision-making processes to keep projects on track and resolve critical issues. - Oversee and ensure the quality and timely delivery of project deliverables. - Utilize technical acumen to understand project complexities and guide technical teams. Qualifications - Proven experience in project management, specifically within field service or a related technical domain. - Demonstrated expertise in Project Delivery, Project Budgeting, and Project Closing. - Exceptional assertiveness, communication, and interpersonal relationship skills. - Strong ability to drive Customer Experience (CX) and Customer Relationship Management. - Adept at Decision Making, Negotiation, and Problem Solving. - Experience with Management Reporting and Partnership Management. - Solid Technical Acumen relevant to Ciena's product and service offerings. Requirements - The annual pay range for this position is $96,900 - $154,700 USD. - Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations. - Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. Benefits - Comprehensive benefits package, including medical, dental, and vision plans. - Participation in 401(K) (USA) & DCPP (Canada) with company matching. - Employee Stock Purchase Program (ESPP). - Employee Assistance Program (EAP). - Company-paid holidays, paid sick leave, and vacation time. - Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence. Company Description At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

• Lead execution of large-scale migration programs from legacy optical equipment to current platforms • Drive program planning, scheduling, and delivery to meet customer and organizational objectives • Ensure achievement of target service margins and alignment with revenue recognition requirements • Communicate program risks, deviations, and mitigation actions to stakeholders • Build and maintain relationships with internal teams, partners, and customers to enable successful delivery • Translate customer requirements into structured plans, milestones, and execution frameworks • Implement continuous improvement initiatives to enhance delivery quality and reduce costs

• Proactively identify customer’s goals and drive desired business outcomes • Conduct operational and business reviews highlighting success achievements • Establish yourself as the trusted advisor for your book of business • Identify and drive upsell and cross-sell opportunities across customer base

• Assist with project financial tracking, including budgets, forecasts, and expense reviews • Support cost validation and purchase order tracking • Review time and cost entries to ensure accuracy and alignment with project plans • Maintain project plans, schedules, and documentation • Support resource coordination and task tracking • Organize and manage project files and records • Assist with quote preparation and order documentation • Support internal approval and project initiation processes • Track vendor and partner deliverables and costs • Participate in team and partner meetings, capturing notes and follow-ups • Maintain project tracking tools and dashboards • Support preparation of status updates, reports, and presentations • Assist with project completion documentation and final submissions • Support financial reconciliation and closeout activities

• Learn how to engineer and deploy advanced network solutions with guidance from experienced engineers • Support network implementation, testing, and reconfiguration/migration activities • Work with both optical (Layer 0/1) and IP networking technologies (Layer 2/3) • Collaborate with global teams including engineering, project management, and technical support • Participate in customer projects and gain exposure to real deployment environments

Role Description As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. The annual pay range for this position is $159,744.00 - $193,200.00/year. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. How You Will Contribute: - Oversee development stages (planning, grooming, refinement, review and testing, sprint/iteration). - Anticipate Client Needs (expert with extensive market knowledge and communication skills). - Primary Liaison between stakeholders and development. - Inspect and evaluate Product Progress. - Capture feedback from the general SE community to include in the prioritization and definition of features/User Stories. - Understand the partner requirements as they apply to QuotePlus and maximize incremental partner revenue through use of the QuotePlus tool. - Work closely with the Product Owners for adjacent tools/areas such as PlannerPlus, Navigator, Bid App, Salesforce, and Services to ensure coordination of efforts and overall integration into the SE Workflow. - Work with product PLM to understand the evolution of Ciena products and how they will be incorporated into the SE workflow. - Generate the Stories needed for the Quote App and Config App. - Provide answers to SEs for technical queries and tracking of bug fixes as related to SE issues. - Work with SE Leaders to understand and develop the metrics required to create dashboards that display the effort and effectiveness of SEs as derived from information in tools like QuotePlus. - Support training activities at the launch of major functionality and occasional webinars for Roadmap or evolution presentations. - Implement performance measurement of SE’s overall satisfaction and operational metrics, document team processes, work results. - Ensure that both short-term incremental improvements as well as overall long-term strategy are understood and communicated to both the IT Dev team as well as the global Sales Engineering team. May telecommute from anywhere in the United States. Travel required. Qualifications - Employer will accept a Bachelor’s degree or foreign equivalent in Electrical Engineering, Computer Science, Telecommunications Technology or related field. - Five years of progressive, post-baccalaureate experience in job offered or in a software developer-related occupation. Requirements - 60 months of experience in the following: - Key networking technologies such as Optical, OTN, Ethernet, MPLS-TP, IP, SDN or NFV and applications such as Mobility, Data Center Networking, IP/Optical architectures, Ethernet services, Automation and Virtualization, or OSS. - Sales cycle and stage requirements. - Senior/director level engagements with a range of functions within a given organization: Commercial, Engineering, Product Management, Services/Support, Training, or HR. - Software development and the use of Agile CICD Development Process and proficiency in working with Atlassian Jira ticketing system. Benefits - Comprehensive benefits package, including medical, dental, and vision plans. - Participation in 401(K) (USA) & DCPP (Canada) with company matching. - Employee Stock Purchase Program (ESPP). - Employee Assistance Program (EAP). - Company-paid holidays, paid sick leave, and vacation time. - Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence. Company Description At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

• Own consultative engagements end-to-end: discovery, architecture advocacy, test-plan influence, and value articulation • Lead strategic trials, capture outcomes and learnings, and translate them into adoption-driving collateral • Evangelize solution differentiation and drive corresponding solution implementation for customer demo lab • Shape portfolio strategy through competitive insights and standards participation; publish patents/white papers • Work closely with SE&I leadership to identify SVS opportunities and position value to Ciena customers, helping to drive adoption of SVS • Lead the process of providing SE&I inputs into PLM during release planning process • Prime the incubation of new products/solutions targeted at large market opportunities, and lead technical engagement with top customers • Partner with Solution Architects; define relationships and handoffs; coach TSE engineers as a mentor-of-mentors • Collaborate with Customer's Technical Staff as their Ciena DCOM Design Partner • Define gaps and opportunities to improve performance and capabilities of existing Ciena DCOM solution • Work with SMEs inside Ciena to define new features and functions • Work with Customer's Technical Staff to refine and align proposed solutions with production deployment requirements • Once productized by Ciena R&D and Test, support integration testing in customer's pre-production test environment • Coordinate the responses to DCOM customer pre-production issues, requests and technical questions posted on Workplace and Google Chat