Natera

• Design and review statistical methodology in protocols and statistical analysis plans. • Lead execution of statistical analyses according to plans and protocols, as well as exploratory or ad-hoc analyses. • Produce high quality presentations and author documentation of analysis plans, methods, results, and interpretation. • Effectively convey statistical concepts and results to cross-functional internal and external collaborators and stakeholders. • Identify risks, communicate concerns, and champion solutions to interdisciplinary project teams. • Mentor and provide technical supervision to junior team members. • Perform other duties as assigned.

• Serve as a liaison between Prior Authorization operations, engineering teams, automation vendors, and other cross-functional partners to support technology-driven initiatives. • Gather, clarify, and document business requirements for system enhancements, workflow changes, automation opportunities, and new functionality requests. • Partner with PA operational leaders and frontline subject matter experts to understand current workflows, pain points, process gaps, and desired future-state solutions. • Translate operational needs into clear, actionable requirements for technical teams, while also translating technical updates and constraints back into operationally understandable language. • Develop and maintain process maps, workflow diagrams, decision trees, and “if/then” visualizations to document current and future-state workflows. • Evaluate enhancement requests to determine whether existing solutions already exist, whether the request is operationally necessary, and whether the proposed solution is scalable and sustainable. • Assess upstream and downstream impact of technology changes across Prior Authorization functions, including submissions, decisions, cancellations, appeals, follow-up, and related workflows. • Support prioritization, intake, and vetting of technology requests to reduce ad hoc or incomplete requests going directly from operations to engineering. • Create and manage clear documentation around business requirements, process decisions, meeting notes, open questions, risks, dependencies, and next steps. • Submit, review, and track Jira tickets related to PA technology initiatives, including monitoring ticket status and communicating updates to stakeholders. • Support user acceptance testing, workflow validation, issue identification, and bug reporting prior to implementation or go-live. • Conduct live troubleshooting if system issues occur or processes stop working properly. • Partner with technical teams to ensure builds align with the original problem statement and intended operational outcome. • Communicate finalized process or system updates to impacted teams and support training, adoption, and change management efforts. • Collaborate with analysts assigned to other PA technology products to ensure changes across systems are aligned and do not create downstream conflicts. • Help identify opportunities to improve workflow consistency, reduce unnecessary variability, increase automation adoption, and optimize use of available technology.

Role Description The Clinical Oncology Specialist (COS) is a high-impact, clinical sales role that leverages deep oncology, pathology, and molecular diagnostics expertise to drive the adoption and utilization of Natera’s advanced oncology portfolio. As a crucial clinical partner, the COS will navigate complex, large academic health systems to bridge the gap between medical oncology and surgical oncology, ensuring seamless integration of Natera's testing into patient care pathways. The COS acts as a strategic collaborator across territories, working cross-functionally with internal oncology team members—including women’s health, pharmaceutical sales teams, and medical affairs—to formulate and execute unified strategic accounts plans. This is accomplished through high-level clinical dialogue, targeted provider education, and the implementation of efficient workflow processes for appropriate patient identification. Primary Responsibilities - Navigate Academic & Clinical Ecosystems: - Establish a strong presence within large academic health systems, complex cancer centers, and community clinics. - Engage both medical oncologists and surgical oncologists to integrate Natera diagnostics into multidisciplinary tumor boards and clinical pathways. - Cross-Functional Collaboration: - Partner seamlessly with internal cross-functional oncology team members (including molecular sales specialists, women’s health, pharma sales, and medical affairs) to align strategy, share insights, and maximize market penetration within the territory. - Drive Clinical Adoption: - Execute targeted sales strategies and deliver approved clinical marketing messages to key opinion leaders (KOLs), physicians, and hospital stakeholders to influence test adoption and volume growth. - Market & Product Expertise: - Maintain a commanding knowledge of Natera’s products, services, and reimbursement landscape, as well as competitor offerings, molecular pathology trends, and personalized medicine advancements. - Account Workflow Optimization: - Identify logistical and clinical barriers to testing within institutions; implement streamlined processes for patient identification, sample acquisition, and result delivery. - Account Management & Retention: - Monitor, document, and report on existing business health, proactive competitive threats, and new market opportunities. - Act as a clinical concierge to escalate and swiftly resolve client issues. - Ethical Compliance: - Conduct all business, clinical discussions, and field interactions with the highest level of integrity, compliance, and transparency. Qualifications - Education & Experience: - Bachelor’s degree with at least 5 years of direct oncology experience OR an Associate degree with at least 7 years of direct oncology experience. - Market Knowledge: - Deep, pre-existing knowledge of the local oncology market, including key institutional networks and community oncology practices. - Clinical Acumen: - Robust understanding of oncology molecular diagnostics, next-generation sequencing (NGS), liquid biopsy, and the broader landscape of personalized medicine. Knowledge, Skills, and Abilities - Multidisciplinary Fluency: - Ability to confidently engage and speak the language of both medical and surgical oncology stakeholders, understanding their distinct clinical priorities. - Collaborative Spirit: - A proven track record of working effectively in highly cross-functional matrix environments, acting as a team player who lifts collective territory goals. - Communication Excellence: - Exceptional presentation, communication, and interpersonal skills, with the ability to translate complex molecular data into actionable clinical utility. - Strategic Self-Starter: - Autonomous, forward-thinking professional with strong business analysis skills and a keen grasp of healthcare business and reimbursement trends. Physical Demands & Work Environment - Duties are typically performed in a medical office or hospital setting. - This position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material. - Duties may require working outside normal working hours (evenings and weekends) at times. - 50% travel required. Benefits - In addition to a base salary, we offer uncapped commission, a car allowance program, and Restricted Stock Units (RSUs). - The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. - Remote USA: $195,000 — $225,000 USD. Company Description Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. - The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and many other professionals from world-class institutions, who care deeply for our work and each other. - When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

• Champion our site engagement strategy to maximize clinical trial participation and serve as the executive escalation point for critical partnerships. • Lead a high-performing, cross-functional team (BD, Data Science, Product, Marketing) to translate partner needs into scalable, data-driven program opportunities. • Act as the principal medical point of contact for Pharma Partners, applying clinical and operational expertise to lead contract negotiation and cultivate long-term, high-impact relationships with key stakeholders. • Lead provider outreach and patient engagement efforts, leveraging deep clinical interpretation to optimize patient identification and trial enrollment. • Proactively identify opportunities for process optimization and contribute to organizational growth through the development and implementation of operational strategy and best practices.

• RWE and Bioinformatics Analysis: Lead large-scale genomics data analysis, specifically in Chronic Kidney Disease (CKD), to extract actionable insights. • Predictive Analytics & Modeling: Develop and implement robust predictive models to forecast clinical trends and outcomes using RWE and genomics data. • Data Visualization and Communication: Create and implement innovative data visualization strategies to effectively communicate complex genomic analysis results. • Project Leadership: Own and manage genomics projects from initial concept through to final delivery, ensuring all initiatives are completed efficiently (on time and within budget). • Cross-Functional Partnership: Collaborate closely with Sales, R&D, Data Science, Business Development, Medical Affairs, and Engineering. • Data Stewardship: Facilitate the integration of genomics data with diverse data types to enrich analyses. • Reporting and Publication: Prepare detailed reports and manuscripts for publication. • Innovation and Development: Maintain current knowledge of the latest developments in genomics and bioinformatics and propose new methods for analysis.

Role Description The Manager of Patient Success oversees escalation management procedures for Natera’s patient community and field sales organization. This role will lead a team of patient billing experts focused on increasing patient satisfaction by resolving escalations and maintaining a solid relationship with the patient. This will be accomplished through various forms of communication, including phone, email, and chat. The Manager of Patient Success will be expected to manage high communication with internal leadership and patients from engagement to resolution. Primary Responsibilities: - Drive high-level collaboration and coordination with various business functions to resolve escalated patient needs. - Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues as necessary. - Own the second level line of escalation to our patient billing call center agents. - Responsible for leading patient outreach efforts to resolve escalated issues. - Develop and analyze escalation performance metrics by maintaining weekly metrics and quality trends, including time to resolution and patient escalation summaries. - Maintain and improve procedures for patients and field personnel. - Lead operational programs, projects, and initiatives that help drive the sustaining business forward through patient resolution. - Keep key internal leaders and other stakeholders apprised of the escalation status. - Lead post-issue root cause analysis (RCA) discussions to minimize and eliminate future occurrences. - Ensure timely closure of escalation cases. This role regularly works with PHI, both in paper and electronic form, and has access to various technologies to access PHI (paper and electronic) to perform the job. - Employees must complete HIPAA/PHI privacy training, General Policies, Procedure Compliance training, and security training as soon as possible but not later than the first 30 days of hire. - Must maintain a current status on Natera training requirements. - Employees must pass a post-offer criminal background check. Qualifications - Bachelor’s degree or equivalent. - Minimum of two years of call center experience in inbound and outbound capacity. - Minimum two years of salesforce.com experience. - Minimum of 2 years of billing experience. - Background in medical billing preferred. Requirements - Outgoing personality with excellent oral & presentation skills. - Ability to think strategically as well as execute tactically. - Emphasis on competitive analysis and team-first attitude. - Ability to relate and educate our billing offerings to potential patients and internal agents. - Strong quantitative and MS Excel skills. - Self-motivation, with the desire and capacity to work independently and collaboratively. - Must act with a sense of urgency. - Excellent organizational and communication skills (written and verbal). Physical Demands & Work Environment - Duties are typically performed in an office setting; however, working from home is an option. - This position requires using a computer keyboard, communicating over the telephone, and reading printed material. - Duties may sometimes require working outside regular hours (evenings and weekends). - 25% travel is required for this position. Benefits - Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. - Natera employees and their immediate families receive free testing in addition to fertility care benefits. - Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. - Generous employee referral program. Company Description Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

• Lead translational medicine and clinical biomarker strategy across oncology programs within and beyond the BioPharma BD portfolio. • Define and oversee biomarker plans supporting late-stage development in solid tumors within the BioPharma space (Pharma Lab Services, BD partnerships) including assay strategy, translational endpoints, data generation, data interpretation, publication planning, and regulatory filing support. • Partner closely with clinical development, bioinformatics, medical affairs, regulatory, diagnostics, and commercial teams to ensure assay development portfolio and biomarker strategies are aligned with overall BioPharma BD needs. • Work with external partners on their Natera-supported translational research efforts to help them leverage Natera capabilities to optimize the value of their projects: these may include identifying novel targets, characterizing resistance mechanisms, developing novel predictive biomarkers and next-generation clinical tools, including blood-based biomarkers, digital pathology, radiomics, and AI/ML-enabled approaches. • Support development and lifecycle strategies that enable successful product differentiation, launch readiness, reimbursement, and broader clinical adoption. • Contribute to study design and evidence-generation plans that support our BioPharma efforts across BD, Pharma Lab Services, and internal R&D. • Work with the RWD, AI, and bioinformatics teams to develop use cases for existing data and build out new concepts for new data types as they are created. • Apply translational insights to inform patient selection, development decisions, and clinical differentiation strategies for our customers. • Establish and lead strategic collaborations with BioPharma partners, academic institutions, cooperative groups, scientific consortia, and key opinion leaders. • Represent the company in external scientific and clinical initiatives that shape the future of biomarker-enabled oncology development. • Build productive external partnerships that accelerate innovation, evidence generation, and adoption of novel translational approaches. • Serve as a visible scientific leader through publications, invited presentations, advisory participation, and broader thought leadership in oncology and precision medicine. • Maintain strong credibility in the external scientific community, with the ability to engage effectively with academic leaders, consortia, and industry partners. • Contribute to the company’s scientific reputation through high-impact external presence and publication strategy.

• Manage a team of Laboratory Systems Scientists. • Drive implementation, optimization, and continuous improvement of laboratory systems and operational processes. • Partner with Laboratory Operations, R&D, Bioinformatics, Software Engineering, Automation Engineering, Quality, Regulatory, and Product teams to operationalize new capabilities. • Ensure laboratory systems and workflows are scalable, efficient, and aligned with organizational growth.

• Partner with internal and external customers via phone and digital channels to secure missing information required for processing submitted test samples • Gather necessary patient contact, health, physician, clinic, billing, and medical insurance information • Communicate test status, resend test results, and schedule requests for mobile phlebotomy • Triage customer technical issues and clinical inquiries to Genetic Counseling staff • Own account requests for the Sales team, driving fast and accurate account setups, kit and supply orders, medical order processing, and order tracking • Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports • Perform customer verifications and obtain all relevant information to evaluate and handle complaints • Escalate unresolvable issues clearly and maintain momentum in the resolution process • Manage customer accounts by documenting all interactions, communications, actions taken, and follow-ups • Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, required patient health information, request forms, and waivers • Partner with new employees to provide training and onboarding support • Maintain compliance with HIPAA policies and Natera procedures regarding patient privacy and Protected Health Information (PHI) • Complete and maintain all current Natera training requirements • Step in to create clarity and maintain momentum when processes or expectations are undefined

Role Description We are seeking a dedicated and empathetic Patient Success Specialist to join our dynamic team. In this role, you will play a vital part in supporting patients throughout their journey, ensuring they have a seamless and positive experience. Your responsibilities will include: - Serving as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries. - Assisting patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples. - Managing inbound calls and live chats to deliver timely and effective assistance. - Collaborating with cross-functional teams to resolve patient inquiries and concerns effectively. - Maintaining accurate and detailed records of patient interactions using Salesforce CRM. - Identifying and escalating potential issues to ensure timely resolution. - Contributing to process improvement initiatives to enhance the patient experience. Qualifications - Strong interpersonal and communication skills. - Ability to manage multiple tasks while maintaining attention to detail. - Proficiency with Salesforce CRM and standard office applications. - Empathy and a patient-centered approach to service. - Previous experience in customer service, healthcare, or related fields is a plus. - Spanish fluency is a plus. Requirements - Remote USA - Pay range: $23 — $23 USD Benefits - Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents. - Free testing for Natera employees and their immediate families. - Fertility care benefits. - Pregnancy and baby bonding leave. - 401k benefits. - Commuter benefits. - Generous employee referral program.