• Provide technical support to the Material Handling and Food & Beverage Strategic Teams • Expediting the sales cycle for support intensive products • Developing strong relationships with both sellers and target customers • Act as the Project Manager for complicated system solutions • Lead the effort to promote best practices for complex solutions • Develop reference materials, white papers, and support videos • Provide pre-sale and post-sale technical support • Attend sales calls, provide selling materials, and presentations • Define, coordinate, and prioritize customer feedback for engineering requirements • Promote and train on new products

• Provide preventative maintenance and repair services on Arjo’s medical equipment • Apply a detailed understanding of electromechanical systems • Focus on high-quality equipment service and building customer relationships • Technical diagnosis and repair cost estimates on customer-owned medical equipment • Assist the Sales team in marketing company equipment • Grow Service Contracts revenue through service contracts and renewals • Align with health and safety codes and procedures

• Carrying out commissioning and maintenance of our heat pumps at end customers and plant operators • Customer-focused advice to our customers from heating companies, by phone and on-site, to ensure customer satisfaction • Supporting your colleagues in the technical field service across an extended radius of your deployment area • Taking part in on-call duty with the goal of providing our customers with assistance as quickly as possible

Role Description This position is remote. Location: Los Angeles, CA. Travel up to 50%. Must have a Valid Driver’s License. We’re hiring a Senior Field Service Engineer within our Diagnostics Division for a field‑based, remote role supporting the Los Angeles territory. The incumbent may reside anywhere within the territory of Los Angeles, CA. In this role, you will serve as a senior‑level technical expert supporting advanced diagnostic instrumentation and complex systems, including laboratory automation. The position requires strong, independent problem‑solving skills, deep technical expertise, and the ability to build trusted relationships with customers in a fast‑paced field environment. As a trusted advisor and escalation resource, the Senior Field Service Engineer ensures optimal instrument performance, regulatory compliance, and high levels of customer satisfaction while representing the organization at the highest technical level. Shift: Monday to Friday 3:00 PM to 11:30 PM Qualifications - Bachelor’s degree or equivalent relevant experience required. - Minimum 5 years of experience as a Field Service Engineer. - Ability to travel locally up to 95% and long‑distance up to 25%. - Valid driver’s license. Requirements - Install, maintain, repair, and upgrade complex diagnostic instruments and automation systems to ensure optimal performance and uptime. - Perform advanced troubleshooting of hardware, software, and system‑level issues; independently resolve complex service challenges. - Serve as a technical escalation point for critical customer issues and complex service situations. - Build and maintain strong customer relationships through proactive communication and expert technical guidance. - Own and manage the assigned territory, prioritizing service activities to meet customer and business requirements. - Ensure all service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements. - Accurately document service activities, resolutions, and compliance‑related records. - Collaborate cross‑functionally with Sales, Applications, Technical Support, and Engineering teams to support customer success. - Provide technical mentoring and informal guidance to Field Service Engineers and peers as needed. - Utilize remote diagnostic tools and digital technologies to maximize instrument uptime and service efficiency. - Maintain required certifications and complete ongoing technical training. Benefits - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.