Flow International

• Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits • Accurately complete all required administrative documentation and service reports in a timely manner • Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues • Support documentation efforts, including maintaining current product manuals, specifications, and technical references • Assist the customer service team in identifying parts and providing technical input • Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship • Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed • Participate in on-call rotations as assigned, providing after-hours technical support when required • Perform routine and preventive maintenance on customer equipment and assist in establishing maintenance schedules • Perform additional duties and responsibilities as assigned by management

• Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits • Accurately complete all required administrative documentation and service reports in a timely manner • Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues • Support documentation efforts, including maintaining current product manuals, specifications, and technical references • Assist the customer service team in identifying parts and providing technical input • Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship • Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed • Participate in on-call rotations as assigned, providing after-hours technical support when required • Perform routine and preventive maintenance on customer equipment and assist in establishing maintenance schedules • Perform additional duties and responsibilities as assigned by management

• Plan and supervise customers in the execution of field installations of company products. • Provide technical support and training to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via E-mail, telephone correspondence, fax, etc. • Produce accurate & detailed technical reports. • Assist in maintaining relevant technical documentation. • Work overtime as necessary, sometimes including weekends as per company policy. • Provide assistance to customer service by determining parts required by a customer. • Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow. • Visit customer locations regularly to audit performance of products and evaluate customer maintenance practices. • Consult with engineering and other departments about design problems/trend failures; may recommend changes and improvements in products. • Suggest and make part list of consumable & spares to customer to upkeep company products & generate Aftermarket business

• Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems. • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits. • Accurately complete all required administrative documentation and service reports in a timely manner. • Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues. • Support documentation efforts, including maintaining current product manuals, specifications, and technical references. • Assist the customer service team in identifying parts and providing technical input. • Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship. • Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed.

• Support Flow in the Rollout of Press Brakes Conduct live demonstrations and presentations showcasing press brake capabilities. Provide product management assistance to ensure smooth integration into customer operations. Assist in developing and optimizing bending parameters and tooling configurations for various materials. Collaborate with engineering and production teams to refine press brake performance and process efficiency. Provide technical support to the sales team and customers, including troubleshooting and application guidance. Maintain strong relationships with vendors providing complementary equipment and tooling. Stay current with market trends and technological advancements in press brake systems. • Generate New Leads and Close Sale Opportunities: Use external databases and market intelligence tools to identify prospective press brake customers across North America. Analyze industry data and trends to target high-potential markets and applications. Qualify leads based on timing, budget, and decision-making readiness; categorize leads as A, B, or C. Collaborate with RBMs to manage and close qualified leads, ensuring ongoing customer engagement. Maintain accurate documentation of all leads and opportunities in the CRM system. Support marketing initiatives to convert generated leads into sales.

• Lead direct sales efforts for Flow’s laser product line within the Upper Midwest territory. • Work collaboratively with the RBM and RSRs to drive sales of laser products across the assigned territory. • Conduct live demonstrations and presentations that effectively communicate product value and performance. • Identify new business opportunities, generate leads, and manage relationships with key customers. • Manage the end-to-end sales process, from qualification to close, ensuring excellent customer experience. • Provide accurate sales forecasts and maintain account information in the CRM system. • Act as the regional expert for Flow’s laser systems, offering deep technical knowledge to customers and internal teams. • Assist in developing cutting parameters and application recommendations for diverse materials.

• Support Flow in the rollout of Laser Systems: Conduct live demonstrations, evaluations, and customer presentations showcasing laser system capabilities and applications. • Provide product and application expertise to support smooth integration of laser systems into customer operations. • Assist customers in developing and optimizing laser parameters, processes, and system configurations for various materials and applications. • Collaborate with engineering, service, and applications teams to refine laser performance, process efficiency, and customer outcomes. • Provide advanced technical and application support to the sales team and customers, including troubleshooting and solution development. • Act as a national laser expert supporting RBMs and RSRs during complex or high-value sales opportunities. • Maintain strong relationships with vendors and partners providing complementary laser-related equipment, automation, or accessories. • Identify prospective laser customers nationwide using external databases, market intelligence tools, and industry insights. • Analyze market data and application trends to target high-potential industries and laser applications. • Qualify laser sales opportunities based on budget, timing, technical fit, and decision-making readiness; categorize leads as A, B, or C. • Work jointly with RBMs and RSRs to advance, manage, and close qualified laser opportunities. • Participate directly in front-line selling activities, including negotiations and order closing. • Maintain accurate documentation of all leads, opportunities, and activities in the CRM system. • Support marketing initiatives and national campaigns to convert generated leads into closed laser system sales.

• Partner with the RBM to execute regional sales strategies for press brake products • Conduct live demonstrations of press brakes, highlighting performance and value to prospective clients • Develop new accounts and strengthen relationships with existing customers across the assigned states • Manage the full sales cycle from lead generation to order close • Collaborate with internal teams (engineering, service, and marketing) to support customer needs and ensure satisfaction • Maintain a clear and organized sales pipeline within the CRM system • Monitor market conditions, competitor activity, and industry trends to identify growth opportunities • Serve as the regional subject-matter expert for press brake systems • Provide technical assistance to customers and internal teams, including troubleshooting and application guidance • Support product management by sharing customer feedback and assisting with new product rollouts • Participate in regional trade shows, customer events, and open houses to promote Flow’s press brake technology

• Responsible for the achievement of sales targets, revenue and gross margin in the region. • Actively win, retain and grow the business in DACH region. • Manage and implement the local sales network including agents and finders. • Managing existing customers and developing new business in target industries. • Competently advise customers and sales partners on the technical features and applications of the technology. • Independently negotiate with customers within corporate guidelines. • Majority of working time spent on visiting customers. • Sales analyses and planning in cooperation with marketing. • Creating a pipeline of leads.