Role Description The Support Engineer II (L2) is a fully qualified, professional and Subject Matter Expert (SME) who provides advanced technical assistance within a 24/7 global operation. Reporting to the Support Engineer Manager, this role sits within our Global Services organization. You will act as the primary technical focal point for complex investigations, bridging the gap between customers, field teams, and Engineering to resolve uncommon incidents and promote platform stability. The single most important outcome for this role is the successful resolution of escalated, high-impact technical cases while proactively guiding internal and external stakeholders to meet all Service Level Targets (SLTs). Key Responsibilities & Impact - Advanced Case Management: Own the end-to-end investigation and resolution of complex and uncommon technical cases escalated by customers, acting as the SME for assigned technical areas. - Engineering Collaboration: Report, track, and promote issues and bugs with Engineering, working closely with product leaders and developers to ensure long-term fixes. - Stakeholder Guidance: Educate and proactively guide internal field teams and external customers with advanced technical knowledge, troubleshooting tools, and specialized methods. - Process Excellence: Manage escalated incidents across multiple channels to consistently meet or exceed SLTs and KPIs. - Technical Leadership: Assess unusual circumstances using sophisticated analytical techniques to identify root causes and suggest creative variations in troubleshooting approaches. - Knowledge Management: Create and maintain high-quality technical documentation and runbooks to improve team efficiency and scale support capabilities. Qualifications - Typically requires a minimum of 4 years of related technical experience with a Bachelor’s degree, or 2 years with a Master’s degree, or equivalent practical experience. - Complete knowledge and full understanding of professional disciplines within technical support, including the ability to resolve a wide range of issues in creative ways. - Proven ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors and the adaptation of existing approaches. - Exceptional communication skills with the ability to enhance relationships and networks with senior partners, often requiring persuasion and the adaptation of style to differing audiences. - A proactive mindset with the ability to work independently, determining methods and procedures on new assignments and acting as a facilitator or team leader when necessary. - Ability to work in a 24/7 or business hours role, displaying a calm demeanor in critical situations. Benefits - Health & Wellbeing: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members. - Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security. - Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. - Time Away & Flexibility: Generous parental leave policy. - You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. - Participate in our Employee Stock Participation Program and receive a discount on company shares. - We actively support your professional journey with robust programs for growth and learning development, including allocated stipends. - This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility.

Requisition Number: 2356963 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Engineer - Microsoft 365 is a highly experienced technical expert responsible for the advanced maintenance, administration, and strategic support of Microsoft 365 services across the enterprise. This role is pivotal in ensuring the reliability, scalability, and security of Microsoft 365 platforms as well as relying on-premises dependencies. The Engineer oversees complex escalations from Level 3 support teams, delivers expert technical guidance, and leads resolution of critical incidents and service requests. The position demands extensive technical proficiency, leadership skills, and a dedication to continuous improvement in a dynamic, multi-account environment. Primary Responsibilities: - Design, implement, and govern Microsoft Entra ID configurations, including Conditional Access, MFA strategies, and legacy authentication controls in partnership with Security teams - Provide senior-level technical support and leadership for Microsoft 365 services - Resolve the most advanced escalations from Level 3 support teams, ensuring rapid and effective resolution of complex technical issues and service requests - Design, implement, and oversee maintenance, monitoring, and administration of Microsoft 365 and on-premises systems to ensure optimal performance, security, and uptime - Lead patching, upgrades, capacity planning, security standards, identity design, and architectural reviews to maintain an enterprise-grade, secure, and highly available environment - Establish and enforce operational best practices, documentation standards, and knowledge sharing across the organization - Collaborate closely with Engineering, Security, Compliance, Infrastructure, and business stakeholders to ensure platforms meet evolving business and regulatory requirements. - Drive process improvement and automation initiatives, leveraging advanced PowerShell scripting, Graph API and other automation tools. - Lead reporting and analysis on key performance indicators (KPIs) for service delivery, operational health, and environmental scalability. - Manage and support complex system migrations, integration projects, and enterprise-wide deployments - Provide technical leadership during major incidents, outages, and critical changes, including root cause analysis, post-incident reviews, and strategic remediation - Mentor junior engineers and facilitate professional development within the operations team - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Bachelor's degree in Computer Science, Information Technology, Engineering, or related field - 5+ years of experience supporting Microsoft 365, Exchange (on-premises and hybrid), and SharePoint (on-premises and hybrid) environments at an enterprise level - Experience managing multiple priorities in a fast-paced, dynamic environment - Expertise in ITIL incident management, ticket escalation processes, and troubleshooting highly complex technical issues - Advanced hands-on experience with PowerShell scripting, automation, and orchestration in Microsoft 365 and Windows Server environments - Exceptional communication, interpersonal, and organizational skills; proven ability to lead and influence cross-functional teams Preferred Qualifications: - Relevant certification and advanced certifications highly desirable (MCSA) - Proven proactive, solution-oriented approach with a solid focus on strategic problem-solving - Proven leadership mindset and commitment to continuous improvement and innovation - Ability to drive adoption of new technologies and adapt to changing business requirements - Solid customer service orientation and dedication to operational excellence - Demonstrated ability to influence technical direction and drive alignment across teams without direct authority Work Environment & Reporting: - Full-time, exempt position with on-call and after-hours responsibilities as required for critical incident response and system maintenance - Reports to the Manager of Engineering - May mentor Level 2 and Level 3 engineers - This Level 4 Engineer role is designed for candidates with deep technical expertise, proven leadership experience, and a passion for driving operational excellence in Microsoft 365 environments At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

• Collaborate and mentor within Geosyntec’s coastal practice • Grow coastal practice through client relationships and business development • Ensure client satisfaction, project profitability goals and objectives • Provide leadership and guidance to coastal engineering managers and staff • Task and project management, including coastal engineering investigations and planning work • Develop work plans, evaluate data and write reports • Prepare and participate in client meetings • Drive to client or company project or office sites, as needed

Role Description This is a remote position. ATQLeads builds GTM systems for B2B companies that are done waiting on agencies and tired of the cost of full-time hires. We sit between the two: a network of vetted GTM operators who embed directly inside client teams — inside their tools, their Slack, their stack — and deliver against outcomes, not hours. The GTM Engineer is the engine builder at the core of every ATQ Squad engagement. Strategy without a GTME stays theoretical. Campaigns stay manual. Data stays fragmented. Pipeline stays unpredictable. The GTME is the person who turns direction into operational machinery and then keeps that machinery running. You won't be assigned tickets. You'll be given a GTM problem, a client stack, and a capacity commitment. Your job is to build the system that solves it, own its reliability, and push it forward without being asked. What You'll Do - Technical and System Building - Own four interconnected systems end-to-end: - Outbound, Inbound and Pipeline Generation Engine - Multi-channel sequences across email, LinkedIn, phone, and video. - Sending infrastructure and deliverability management. - Inbound capture via webhooks from forms, webinars, intent feeds, and website behavior. - Product-led activation flows when product event data is available. - Data and Enrichment System - Lead sourcing, TAM mapping, waterfall enrichment across multiple data sources. - Segmentation and signal-based targeting using various signals. - Custom signals built from any data source. - Composite scoring models that combine multiple signals. - Automation and Workflow Layer - End-to-end workflows across various tools. - API and webhook integrations as the default approach. - LLM API calls integrated into production workflows. - Reusable modules to avoid logic duplication. - Python and pandas for data work no-code tools cannot handle. - Conversion Infrastructure - Reply handling logic and meeting routing. - CRM hygiene and tracking infrastructure built in at system setup. - Dashboards that show conversion rates and volume at each funnel step. - Three Phases of Execution - Foundation - Build the initial outbound and data infrastructure. - Define and instrument the metrics needed to evaluate system performance. - Ongoing - Launch and manage campaigns, enrich and refresh lead lists. - Monitor deliverability and maintain CRM accuracy. - Optimization - A/B test messaging, targeting logic, and conversion paths. - Prioritize improvements based on performance gaps. - Cross-Functional Collaboration - Depend on inputs from various teams to do your job well. - Work closely with sales, marketing, and growth ops teams. - Strategic Ownership - Generate your own ideas and diagnose bottlenecks early. - Build systems that continue functioning after you leave the engagement. Qualifications - Real technical range with: - Python, JavaScript, or SQL — including pandas for data handling. - APIs, webhooks, and structured data. - Clay (required) and Make (preferred) or n8n. - CRM configuration (HubSpot, Zoho, or Salesforce). Requirements - Hard requirements (must have) - Clay — multi-source tables, waterfall enrichment, formula columns. - Make or n8n — multi-step scenarios with error handling. - Python, JavaScript, or SQL (at least one). - APIs and webhooks as the default integration approach. - LLM API integration into production workflows. - CRM configuration on HubSpot, Zoho, or Salesforce. - Track record: at least one shipped system still running at a previous engagement. - Fluent in English. - Working knowledge expected - Apify or equivalent web scraping. - Deliverability ops: domain warmup, sender rotation. - Composite scoring across various signals. - pandas for CSV/Excel cleaning and transformation. - Operating requirements - Async-first work in Slack, Notion, Linear. - Deliver a working artifact within 72 hours of an unstructured brief. - Ship documentation with every build. - Communicate directly with clients — no PM intermediary. - Manage your own priorities and blockers. Benefits - Fully remote work environment. - Freedom to work whenever you want. - If you want to do the best work of your career while shaping the next generation of AI-powered go-to-market systems, this role is for you.