Role Description The role of the Team Lead is to be an advisor, coach, and mentor as well as to provide direct supervision to a team supporting designated product line(s). The Team Lead is expected to exhibit & utilize the leadership skills and characteristics to guide direct reports to expand client relationships & satisfaction. The position is responsible for managing and onboarding new hires, providing coaching, guidance, and implementation of program policy/procedures for the department, as well as maintaining their own customer accounts. Essential Duties - Client: - Understand client needs and propose appropriate solutions. - Be responsible for Customer Retention for assigned accounts and ensure they are aware of and utilize enterprise products and services through regular account reviews. - Responsible for strengthening and maintaining client relationships through regular communication. - Work with AR accounts that are nearing or are past due to develop a payment plan and follow through. - Maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores. - Facilitate training to customers as needed to include product refreshers, updates, and new installations, online or onsite as needed. - Ensure all new installations are progressing in accordance with customer expectations and timelines. - Understand and review account performance and ensure timely communication of any gap closure efforts. - Territory: - Proactively manage and maintain accounts within the assigned territory. - Create and manage territory plans that deliver on all goals & objectives. - Ensure that accounts in the assigned territory are visited as required per the KPI’s. - Have an updated knowledge of territories changing grants, bills, or proposed changes that affect customer’s needs. - Work closely with Sales Team to establish regularly scheduled meetings, Touchpoints, Inventory Audits and all other program needs. - Build and manage strong relationships with decision-makers and key influencers within assigned territories. - Direct Reports: - Lead, coach, mentor, and motivate individuals to maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores. - Ensure that CSM maintains customer visits as required per the KPIs. - Manage travel & expense to meet targets and leverage investment in the territory. - Implement initiatives designed to drive awareness and education/knowledge of our solutions & products. - Ensure all new installations are progressing in accordance with customer expectations and timelines. Qualifications - Proven Account or Client Management experience. - Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level. - Ability to analyze data and reports that may range in complexity. - Ability to effectively coach and lead others. - Ability to review, compile, and present data for court purposes. - Advanced Customer Service Skills. - Experience in delivering client-focused solutions based on customer needs and feedback. - High degree of problem-solving, conflict resolution, and negotiation skills. - Excellent oral written and presentation skills. - Strong data/information analysis and integration skills. - Ability to effectively manage time and information with minimal supervision. - Ability to identify, prioritize and respond to multiple and conflicting tasks. - Ability to work under pressure, in an energized, entrepreneurial, and fast-paced environment with minimal supervision. - Ability to certify on all CM required courses on an annual basis. Requirements - High school diploma or GED. - Minimum 5 years of direct business to business sales to include: - Minimum 3 years of quota carrying territory sales experience. - 18 months of directly related work experience focused on driving strategic sales initiatives, RFP development and response, business analytics and to resolve issues and contribute to overall enterprise success. - High proficiency in MS Office (Word, Excel, PowerPoint) with proven ability to distill complex topics to models and presentations to drive decision points. Preferred Qualifications - Bachelor’s Degree in Business, Finance, Communication or relevant field of study. - Previous Supervisory Experience leading a geographically dispersed workforce. - RFP / Proposal experience. - Experience using Salesforce. - Maturity to drive complex topics with high EQ in challenging environments. - Ability to understand different team members and coach, and mentor appropriately. - Strong client and account management relationship management skills. - Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment. - Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology. - Relevant work experience in technology, corrections, or offender monitoring industry (preferred). - Expected to provide 24/7 support to customers when necessary. Physical Requirements - While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. - Occasionally may need to reach, stoop, or kneel. - Up to 50% Travel for customer meetings, Industry events or other requests. Salary and Benefits - Salary range based on experience and qualifications: $101,102.00 - $115,256.00 per year. - Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable). - Health Insurance. - 401(k). - Disability. - Life Insurance. - Paid Time Off. - Voluntary Benefits.

Title: Manager, Developer Documentation & Experience Location: Toronto, Canada; Vancouver, Canada Job Description: As Marqeta’s Manager, Developer Documentation and Experience you will lead our documentation team and evolve how we deliver developer experiences at scale. This role goes beyond traditional technical writing. You will define how complex financial systems are translated into clear, actionable guidance and ensure our documentation is structured around real customer use cases, not just technical endpoints. You will own documentation strategy, information architecture, and content quality across APIs, SDKs, and platform surfaces. In close partnership with Product, Engineering, and customer-facing teams, you will ensure documentation is accurate, timely, and aligned to how developers actually build on Marqeta. Documentation is a core part of the Marqeta product experience. It is often the first touchpoint for developers and plays a critical role in how quickly they can integrate, launch, and scale. High-quality documentation builds trust, reduces friction, and directly impacts developer adoption and long-term customer success. This role comes at a pivotal moment as we expand our platform and invest in AI-driven workflows to improve how content is created, maintained, and consumed. You will play a key role in shaping how AI is applied to scale content, improve discoverability, and enhance the overall developer experience. We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! This position is not for an existing vacancy. The Impact You’ll Have - Lead and develop a team of technical writers, fostering a high bar for clarity, quality, and customer impact. - Define and drive documentation strategy, standards, and information architecture across the platform. - Partner with Product, Engineering, Design, and Support to document features as they are built. - Improve developer onboarding and reduce time to integration through structured, high-quality documentation. - Identify gaps in APIs, SDKs, and workflows through documentation and developer feedback. - Contribute to a cohesive developer experience across documentation, SDKs, and platform surfaces. - Drive innovation in tooling, automation, and AI-driven content workflows. - Use data and feedback to continuously improve content quality, coverage, and discoverability. Who You Are - 8+ years in technical writing or developer documentation, with 2+ years in leadership. - Experience delivering documentation for APIs, SDKs, or complex platform products. - Strong information architecture and content strategy skills, with experience scaling documentation systems. - Ability to translate complex systems into clear, concise, and actionable guidance. - Proficiency with Markdown, Git, and modern documentation tools. - Strong cross-functional collaboration, communication, and project management skills. - A mindset focused on developer experience, usability, and continuous improvement. - Experience in payments, fintech, or enterprise SaaS - Familiarity with backend languages (Python, Go, Java, Node) - Experience with large-scale documentation systems and information architecture - Experience with AI-driven or automated documentation workflows Nice-To-Haves - Experience building or scaling developer portals or self-service platforms. - Familiarity with onboarding flows, sandbox environments, or API-first ecosystems. - Experience partnering with Developer Relations or developer-facing teams. - Background in content analytics, SEO, or improving content discoverability. - Experience creating diagrams, architecture visuals, or instructional media. What You’ll Need to Apply - Resume - Writing samples or portfolio demonstrating developer-focused documentation. - Examples of how you have used AI or automation in workflows or developer experiences. Your Manager - Sarah Dulski, Senior Director, Product Design - Customer & Developer Experience Recruiter For This Role - Prashant Sharma Typical Process - Application Submission - Recruiter phone call - Hiring manager video call - Virtual “Onsite” consisting of 4-5, 45 min calls - Offer! Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD is: 109,600 - 137,000 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers - Multiple health insurance options - Flexible vacation time - Retirement savings program with company contribution - Equity in a publicly-traded company - Monthly stipend to support our remote work model - Annual “development dollars” to support our people growth and development - Family-forming benefits and up to 20 weeks of Parental Leave About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

- Strategically manage and nurture nonprofit accounts to drive account growth and increase service utilization. - Develop tailored kits and event plans that ensure nonprofit goals and ROI metrics are achieved, aligning with Visit.org’s capabilities.. - Lead and project-manage key client initiatives and strategic programs, coordinating cross-functional teams, timelines, and deliverables to ensure successful execution, high-quality outcomes, and measurable business and social-impact results. - Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within nonprofit accounts. - Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on social impact and partnership. - Deliver customized consultations and presentations demonstrating the ongoing value of Visit.org’s offerings to client objectives. - Proactively identify and resolve issues that arise within nonprofit accounts, ensuring a high level of client satisfaction and service delivery. - Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction. - Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve Nonprofit needs. - Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team.

• Develop, implement, and manage the account strategy focused on share of wallet growth, profitability, and customer satisfaction. • Coordinate sales activities, monitor current projects, and manage the resolution of specific customer problems. • Provide input on market price developments and tendencies. • Lead the development and implementation of the account plan and Statement of Work growth actions. • Understand the key business drivers, including significant and emerging business risks of the relevant global customer’s business, and translate them into the corresponding impacts and opportunities for ABB. • Participate in the development of sales strategies for the account through providing current business and long-term plans for the customer. • Define sales targets, monitor competitors’ activity with the account, and ensure appropriate response strategies are implemented.